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Hotelcoz All Inclusive

3.5 star property
3.5-star beachfront resort near Playa San Juan

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Photo gallery for Hotelcoz All Inclusive

Indoor pool, 4 outdoor pools
On the beach, white sand, free beach cabanas, sun loungers
Deluxe Panoramic , Ocean View | In-room safe, individually decorated, individually furnished, desk
Exterior detail
On the beach, white sand, free beach cabanas, sun loungers

Reviews

7.2 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Room service
  • Hot Tub
  • Bar
  • Spa

Explore the area

Map
Playa Santa Pilar Km 4.5, Top Floor, Cozumel, QROO, 77600
  • Playa San Juan
    ‪16 min walk‬
  • Cozumel Maritime Terminal
    ‪6 min drive‬
  • Punta Langosta Pier
    ‪7 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪11 min drive‬

Room options

View all photos for Balcony Athletic Ocean View Guarantee

In-room safe, individually decorated, individually furnished, desk

Balcony Athletic Ocean View Guarantee

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Sky Top

Premium Sky Top | In-room safe, individually decorated, individually furnished, desk

Premium Sky Top

  • 516.67 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Sky Ocean View

Sky Ocean View | In-room safe, individually decorated, individually furnished, desk

Sky Ocean View

  • 516.67 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Balcony Ocean View Guarantee

In-room safe, individually decorated, individually furnished, desk

Balcony Ocean View Guarantee

  • 516.67 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Garden View

Garden View | In-room safe, individually decorated, individually furnished, desk

Garden View

  • 516.67 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

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Secrets Aura Cozumel - Adults Only - All Inclusive

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  • Pool
  • All inclusive
  • Spa
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3.4 out of 5, 1,172 reviews
The price is $358
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About the neighborhood

Cozumel

On the beach.Your stay at this Zona Hotelera Norte resort places you within 3 miles (5 km) of Playa San Juan and Maya Heritage Monument. Punta Langosta Pier and Stingray Beach are also within 6 miles (10 km).
View more Resorts in CozumelOpens in a new window

What's nearby

  • Playa San Juan - 16 min walk - 0.9 miles
  • Cozumel Museum - 6 min drive - 3.3 miles
  • Cozumel Maritime Terminal - 6 min drive - 3.4 miles
  • Punta Langosta Pier - 7 min drive - 3.8 miles
  • Stingray Beach - 9 min drive - 5.2 miles

Getting around

  • Cozumel Intl. Airport (CZM) - 11 min drive

Restaurants

  • ‪Islands Beach Club - ‬12 min walk
  • ‪Marimex - ‬9 min drive
  • ‪Guidos Restaurante - ‬6 min drive
  • ‪Cocotiki - ‬1 min walk
  • ‪Tequila Beach Club Cozumel - ‬2 min drive

About this property

Hotelcoz All Inclusive

3.5-star beachfront resort near Playa San Juan
Hotelcoz All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Lie back and work on your tan with relaxing beach amenities like complimentary cabanas and sun loungers. At Hotelcoz All Inclusive you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

A free manager's reception is offered daily. There are 2 restaurants on site, as well as a snack bar/deli and a grocery/convenience store. You can enjoy a drink at one of the bars, which include 4 bars/lounges, a beach bar, and a poolside bar. A computer station is on site and WiFi is free in public spaces. This all-inclusive resort also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Self parking is free.

This 3.5-star Cozumel resort is smoke free.

  • 251 guestrooms or units
  • 9 levels
  • 2 buildings
  • 2 dining venues
  • 4 bars or lounges
  • 5381 sq ft of conference space
  • 500 sq m of conference space
  • Built in 1979
  • Manager's reception (free)
  • Deli
  • Kid's club (free)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Library
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Computer for guest use
  • Newspapers for purchase
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
Hotelcoz All Inclusive offers 251 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and hair dryers. Rooms open to furnished balconies or patios. Each accommodation is individually furnished and decorated. 32-inch flat-screen televisions come with cable channels.

Bathrooms include showers with rainfall showerheads, and complimentary toiletries. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided daily.

Guests can indulge in a pampering treatment at the resort's full-service spa. Massages are available on the beach and in the spa; other services include deep-tissue massages, sports massages, and facials. The spa is open daily.

Languages

English, Spanish

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El Cozumeleño Beach Resort - All Inclusive

  • Pool
  • Hot Tub
  • All inclusive
  • Spa
3.5 out of 5, Good, 1,110 reviews
The price is $172
includes taxes & fees
$139 per night
May 2 - May 3
El Cozumeleño Beach Resort - All Inclusive

Property amenities

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Children's pool
  • Children's toys
  • Free children's club
  • Grocery/convenience store
  • Indoor pool
  • Mini golf
  • Playground
  • Pool gate
  • Snack bar/deli

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Airport drop-off shuttle (surcharge) from 8:00 AM to 4:00 PM on request
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 2 restaurants
  • 4 bars/lounges
  • A beach bar
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • 4 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Boat tours
  • Books
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Foosball table
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Games
  • Gym
  • Hot tub
  • Indoor pool
  • Kayaking
  • Library
  • Mini golf
  • Outdoor tennis court
  • Parasailing
  • Playground
  • Scuba diving
  • Snorkeling
  • Table tennis
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • 32-inch flat-screen TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Limited room service
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: USD 60
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
All guests, including children, are required to present a valid government-issued ID card at check-in.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 3 years old and younger stay free when using existing bedding.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 40 per person
  • Airport shuttle fee per child: USD 30 (up to 10 years old)
  • Early check-in fee: USD 60 (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
This property accepts credit cards, debit cards, and cash
Long-term renters welcome
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Minimum Spring Break check-in age is 21 years old. This property accepts Visa, Mastercard, American Express, debit cards, and cash. Long-term renters welcome.

We should mention

  • Pool access available from 6:00 AM to 11:00 PM.
  • Reservations are needed for massage services. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Up to 2 children 3 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

HotelCoz Top Hotel Cozumel
HotelCoz Top Hotel
HotelCoz Top Cozumel
HotelCoz Top Resort Cozumel
HotelCoz Top Resort
Hotelcoz All Inclusive Resort
Hotelcoz All Inclusive Cozumel
Hotelcoz All Inclusive Resort Cozumel

Frequently asked questions

How close is Hotelcoz All Inclusive to the airport?

Hotelcoz All Inclusive is 4.1 mi (11-min drive) away from the Cozumel Intl. Airport (CZM) airport, the closest popular airport to the property.

Does Hotelcoz All Inclusive have an airport shuttle?

Hotelcoz All Inclusive offers a shuttle from the hotel to the airport from 8:00 AM to 4:00 PM, on request, for a charge of USD 40 per person.

How close is Hotelcoz All Inclusive to the beach?

This resort is on the beach. Don't forget your sunscreen!

Does Hotelcoz All Inclusive offer free breakfast?

Hotelcoz All Inclusive does not offer free breakfast.

Is there a casino at Hotelcoz All Inclusive?

No, there is no casino at this resort.

What time is check-in at Hotelcoz All Inclusive?

Check-in start time: 3 PM; Check-in end time: midnight. Early check-in costs USD 60 (subject to availability).

Is there free parking at Hotelcoz All Inclusive?

This resort offers free self parking.

Does Hotelcoz All Inclusive have a pool?

Hotelcoz All Inclusive features 4 outdoor pools, an indoor pool, and a children's pool. Guests can enjoy pool access from 6:00 AM to 11:00 PM.

Does Hotelcoz All Inclusive have a restaurant?

There are 2 onsite restaurants, offering options like international cuisine, a beachfront location, and ocean views.

Does Hotelcoz All Inclusive have a spa?

This resort has a spa, which features deep-tissue massages, mani/pedis, and body treatments.

How close is Hotelcoz All Inclusive to downtown Cozumel?

Hotelcoz All Inclusive is 3.1 mi away from San Miguel.

Hotelcoz All Inclusive Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 82 out of 282 reviews
Rating 8 - Good. 89 out of 282 reviews
Rating 6 - Okay. 50 out of 282 reviews
Rating 4 - Poor. 29 out of 282 reviews
Rating 2 - Terrible. 32 out of 282 reviews

7.8/10

Cleanliness

8.6/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

mj, DAYTON

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
STAY AWAY - TERRIBLE SERVICE AND FALSE ADVERTISING DO NOT WASTE YOUR MONEY ON THIS HOTEL. I’ve traveled extensively throughout Mexico, the Caribbean, Central, and South America, and this is by far the worst hotel experience I’ve ever had. The main issue was the ATTITUDE OF THE STAFF—many employees were INCREDIBLY RUDE, UNHAPPY, and lacked any accountability. Even managers, including the front desk manager and the manager at Pepe Scuba, were disrespectful not only to us but to other guests as well. Here are the major issues we faced during our stay in March 2025: • HORRIBLE FOOD • “NICER” RESTURANT RESERVATIONS IMPOSSIBLE to obtain • "ROOM SERVICE" nonexistent • NO SAFE KEY • NO BACK UP LOCK ON INSIDE OF DOOR • NO REFRIGERATORS IN ROOM • WATER OUTAGE several hours one day • HOT TUBS ARE A JOKE - the one working is COLD • NO LANDLINE PHONE to contact front desk • LOUD MUSIC by the pool, making it impossible to relax. • UNPROFESSINAL STAFF lied to us several times and scolded us for not wearing wristbands that kept ripping • SCOLDED FOR DRYING WETSUITS by pool bc room too damp to dry there On the plus side, the room was spacious, the bed was decent, the Wi-Fi was reliable, the AC worked, and the hotel seemed generally safe (nothing was stolen from our room). However, the OVERALL EXPERIENCE WAS SO DISAPPOINTING THAT I WOULD NOT RECOMMNED THIS HOTEL TO ANYONE. AVOID AT ALL COSTS.
Stayed 7 nights in Mar 2025

2/10 Terrible

Michaelle

Stayed 6 nights in Jan 2025

6/10 Okay

Grant

Traveled with partner, Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
So the most honest review I can give is that they highly manipulate the pictures of this place. It is VERY dated and things are falling apart. This hotel needs a heck of a lot of updating and by no means should be considered a 5 star hotel, it’s a 3 star at best. That being said the service and the people who work here are overall amazing and are more than willing to do whatever it takes to make your stay more fun.

8/10 Good

David Lee

Stayed 6 nights in Jan 2025

8/10 Good

Tonya

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 4 nights in Jan 2025

6/10 Okay

Nihad

Stayed 7 nights in Jan 2025

2/10 Terrible

Sarah

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This is the 4th time I stayed at this resort The staff is excellent but the food and drinks r not The resort WAS beautiful!!!! The resort has and is one of the most beautiful beaches in Cozumel!!!!! I love coming to Cozumel but will stay at a different resort next year
Stayed 7 nights in Jan 2025

4/10 Poor

Julieta

Stayed 4 nights in Jan 2025

4/10 Poor

Janeen

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property declining was our 6th time here. Food cold very limited options. Had to change rooms as toilet issues and mattress very old and uncomfortable. Probably will not return
Stayed 7 nights in Jan 2025

8/10 Good

Ron S

Traveled with group
Liked: Cleanliness, staff & service, amenities
Staff is great. Maintenance is a challenge. Breakfast is fine, but you’ll need to look off-site for a good dinner. .
Stayed 7 nights in Jan 2025

8/10 Good

tammy lea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Dec 2024

4/10 Poor

Zoe

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff were very kind and friendly. However, the place is a run down dump. The room we got was terrible. The shower drain was clogged, the closet door was broken, the air conditioning unit was rattling and poured water out of it, the ceiling tiles were warped and stained, the tile grout was dirty and looked moldy in areas, and the beds were brick hard. It was a terrible accommodation, and we requested a new room and to repair the things wrong, but nothing happened. I will not be staying here ever again and the trip was ruined.
Stayed 4 nights in Dec 2024

6/10 Okay

Chelsey Arlene

Liked: Staff & service
Stayed 6 nights in Dec 2024

6/10 Okay

Sanah

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Overall the property itself was pretty from the outside. The amazing staff is why I’m rating it three stars, they go above and beyond for you. They are very kind and are always happy to see you. But overall there were more problems than not. One, the AC doesn’t go lower than 23.5 degrees Celsius, which is pretty pathetic in my opinion. When your in 28-30 degree weather, you’d want the AC to at least go down to 18/19 degrees. Another annoying feature is the fact that the hot tub is listed as an amenity but it’s cold. When I went to ask them why they listed a hot tub as an amenity but it’s cold, I was told twice that it was cold water tub and that’s how it is. Ok… that’s not a hot tub then and you shouldn’t lie on your hotel listing saying that it’s there. Cups also didn’t seem to be washed very well in the buffet/dining area. Also did not like how moldy the inside of the room was, sink and showers had mold, dirt and grime all in the bathroom floor, room always felt damp. Cleanliness was bad. The smell also really put me off, not sure what it was. The property did have very clear water, but does not justify,a lot of work that needs to be done. I think you could stay somewhere better in terms of the hotel itself. The food also wasn’t the best at the buffet, made us very sick. You can ask the servers and the chef to make you something else off the menu and they will. As I mentioned, staff was incredible but that doesn’t justify me wanting to stay here again.
Stayed 7 nights in Dec 2024

10/10 Excellent

Deedra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed a week at Hotel Cozmeleno and enjoyed every minute of it. There was always something to do if we wanted to or we could just hang out and relax. We had the premium sky top room and enjoyed the extra perks that came with it. The food choices were excellent and always available. My favorite thing was the staff who were always friendly and attentive and so many even remembered our names. Victor was our favorite! We will come back again!
Stayed 7 nights in Dec 2024

8/10 Good

Imani

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

4/10 Poor

Shannon

Stayed 6 nights in Dec 2024

8/10 Good

Geoffrey

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The resort needs renovated.
Stayed 5 nights in Dec 2024

8/10 Good

Robert

Liked: Cleanliness, staff & service
Needs some room fixture upgrades, could have access to rental bikes.
Stayed 7 nights in Dec 2024

6/10 Okay

Malgorzata Maria

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The resort was very affordable. You get what you pay for. Rooms were dated but worked just fine for us. Food was okay. Order off the menu not just the buffet. They will make other items for you. You just need to ask. The views were absolutely amazing ! The beach was quite and clean. The staff was exceptional! So friendly! Leo was amazing ! They have lots of free stuff you can do on the resort. Bike tour snorkelling tour. So many fish too see. Even stingrays! Overall it was a good stay!
Stayed 6 nights in Dec 2024

4/10 Poor

miguel

Disliked: Cleanliness, property conditions & facilities
Stayed 6 nights in Nov 2024

10/10 Excellent

Lilliana

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Very nice team members. Plesent atmosphere. Facility needs some update.
Stayed 3 nights in Nov 2024

8/10 Good

Kinberly

Traveled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Facilities wise the property needs a renovation. Bathroom area is moldy and needs a desperate update. Mirrors are old and rusting. The room felt very moist. However the tv is updated and has Netflix and YouTube capabilities. The free wifi is a huge plus! The main buffet restaurant also needs a major update. The buffet is very limited and repetitive but when ordering off the a la carte menu and the grill the food is much better, food is about a 7/10. The bar area has no stools which is an opportunity for the bartenders to make more tips. There was also zero much being played anywhere. The swim up bar was closed our entire stay. But what this resort lacks in facilities is made up with hospitality. The waiters go above and beyond!!! They are so friendly and attentive and really make a difference in the experience. They sang happy birthday at our dinner reservation and each person hugged me. Sometimes at resorts the workers are flirty but here they are so respectful! The front desk people are also very attentive. They noticed it was my birthday and displayed it on the welcome screen. They made the experience worth it. Location wise you want to fly in from Cozumel because a flight from Cancun will require additional travel time plus a ferry to the island. The island is packed with everything you need in the centro which is a $10 cab from the resort. I also booked an excursion around the island and enjoyed its beauty. I prob won’t stay in this resort again but would visit again.
Stayed 3 nights in Nov 2024

10/10 Excellent

Julia

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Loved staying here!
Stayed 5 nights in Aug 2024

10/10 Excellent

David, Zieglerville

Stayed 9 nights in Oct 2024