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Iberostar Waves Quetzal - All Inclusive

4.5 star property
4.5-star beachfront resort near Playa del Carmen Maritime Terminal

Choose dates to view prices

Photo gallery for Iberostar Waves Quetzal - All Inclusive

Aerial view
On the beach, white sand, sun loungers, beach umbrellas
8 restaurants, lunch, dinner served; Japanese cuisine
Reception
View from room

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • All inclusive
  • Room service
  • Housekeeping

Explore the area

Map
Playa del Carmen, QROO
  • Playa del Carmen Maritime Terminal
    ‪6 min drive‬
  • Xplor Theme Park
    ‪9 min drive‬
  • Xcaret Eco Theme Park
    ‪13 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪277 min drive‬

Room options

View all photos for Premium Room (Near Pool)

Balcony

Premium Room (Near Pool)

  • 377 sq ft
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Near Beach)

Balcony

Premium Room (Near Beach)

  • 377 sq ft
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Promo)

View from room

Premium Room (Promo)

  • 377 sq ft
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Last room available

Premium bedding, down comforters, free minibar, in-room safe

Last room available

  • 377 sq ft
  • Sleeps 1
  • 1 Double Bed OR 1 King Bed

View all photos for Junior Suite, Oceanfront

Terrace/patio

Junior Suite, Oceanfront

  • Ocean view
  • 409 sq ft
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room

View from room

Premium Room

  • 377 sq ft
  • Sleeps 1
  • 2 Double Beds

View all photos for Premium Room (Near Pool)

Balcony

Premium Room (Near Pool)

  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Penthouse, 2 Bedrooms, Oceanfront (Suite)

Premium bedding, down comforters, free minibar, in-room safe

Penthouse, 2 Bedrooms, Oceanfront (Suite)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront

Terrace/patio

Junior Suite, Oceanfront

  • Ocean view
  • 409 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite

Junior Suite | Premium bedding, down comforters, free minibar, in-room safe

Junior Suite

  • 409 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room

View from room

Premium Room

  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront (Beach Access)

Beach/ocean view

Junior Suite, Oceanfront (Beach Access)

  • Beach view
  • 409 sq ft
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

View all photos for Premium Room (Tropical View)

Premium bedding, down comforters, free minibar, in-room safe

Premium Room (Tropical View)

  • 377 sq ft
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

View all photos for Premium Room (Promo)

View from room

Premium Room (Promo)

  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Tropical View)

Premium bedding, down comforters, free minibar, in-room safe

Premium Room (Tropical View)

  • 377 sq ft
  • Sleeps 1
  • 1 King Bed

View all photos for Last room available

Premium bedding, down comforters, free minibar, in-room safe

Last room available

  • 377 sq ft
  • Sleeps 4
  • 1 Double Bed OR 1 King Bed

View all photos for Premium Room, Accessible

Premium bedding, down comforters, free minibar, in-room safe

Premium Room, Accessible

  • 377 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 King Bed

View all photos for Premium Room (Near Beach)

Balcony

Premium Room (Near Beach)

  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Penthouse, 2 Bedrooms, Oceanfront (Suite)

Premium bedding, down comforters, free minibar, in-room safe

Penthouse, 2 Bedrooms, Oceanfront (Suite)

  • Sleeps 1
  • 2 Double Beds

View all photos for Premium Room, Accessible

Premium bedding, down comforters, free minibar, in-room safe

Premium Room, Accessible

  • 377 sq ft
  • Sleeps 1
  • 2 Double Beds

View all photos for Junior Suite, Oceanfront (Beach Access)

Beach/ocean view

Junior Suite, Oceanfront (Beach Access)

  • Beach view
  • 409 sq ft
  • Sleeps 1
  • 1 King Bed

Room Premium With Garden View

  • Sleeps 4
  • 2 Full Bed(s)

Room Premium With Garden View

  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Double Room Premium With View

Premium bedding, down comforters, free minibar, in-room safe

Double Room Premium With View

  • Sleeps 4
  • 2 Full Bed(s)

Suite Junior With Sea View

  • Sea view
  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Quadruple Room Premium With Pool View

Premium bedding, down comforters, free minibar, in-room safe

Quadruple Room Premium With Pool View

  • Sleeps 3
  • 1 Full Bed(s) and 1 King Bed(s)

View all photos for Suite Junior

Premium bedding, down comforters, free minibar, in-room safe

Suite Junior

  • Sleeps 4
  • 1 Full Bed(s) and 1 King Bed(s)

View all photos for Quadruple Room Premium With View

Premium bedding, down comforters, free minibar, in-room safe

Quadruple Room Premium With View

  • Sleeps 3
  • 2 Full Bed(s)

View all photos for Double Room Premium

Premium bedding, down comforters, free minibar, in-room safe

Double Room Premium

  • Sleeps 4
  • 1 Full Bed(s) and 1 King Bed(s)

View all photos for Suite Junior With Sea View

Premium bedding, down comforters, free minibar, in-room safe

Suite Junior With Sea View

  • Sea view
  • Sleeps 4
  • 1 Full Bed(s) and 1 King Bed(s)

View all photos for Suite Junior With Ocean View

Premium bedding, down comforters, free minibar, in-room safe

Suite Junior With Ocean View

  • Ocean view
  • Sleeps 4
  • 1 Full Bed(s) and 1 King Bed(s)

Suite Junior With Sea View

  • Sea view
  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Quadruple Room Premium With View

Premium bedding, down comforters, free minibar, in-room safe

Quadruple Room Premium With View

  • Sleeps 3
  • 1 Full Bed(s) and 1 King Bed(s)

View all photos for Double Room Premium With Pool View

Premium bedding, down comforters, free minibar, in-room safe

Double Room Premium With Pool View

  • Sleeps 4
  • 1 Full Bed(s) and 1 King Bed(s)

View all photos for Suite Junior

Premium bedding, down comforters, free minibar, in-room safe

Suite Junior

  • Sleeps 4
  • 1 Full Bed(s) and 1 King Bed(s)

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About the neighborhood

Playa del Carmen

On the beach.Your stay at this Playacar resort places you within 2 miles (3 km) of Quinta Avenida and Playa del Carmen Maritime Terminal. Playa del Carmen Main Beach and Mamitas Beach are also within 3 miles (5 km).
View more Resorts in Playa del CarmenOpens in a new window

What's nearby

  • Playa del Carmen Maritime Terminal - 6 min drive - 1.8 miles
  • Quinta Avenida - 6 min drive - 1.9 miles
  • Xplor Theme Park - 9 min drive - 4.4 miles
  • Playa del Carmen Main Beach - 11 min drive - 2.2 miles
  • Xcaret Eco Theme Park - 13 min drive - 4.8 miles

Getting around

  • Cancun Intl. Airport (CUN) - 56 min drive

Restaurants

  • ‪Festival Grand Buffet - ‬8 min walk
  • ‪Rosa Roja - ‬5 min walk
  • ‪El Gaucho Steakhouse - ‬6 min walk
  • ‪Cupcake Cafe - ‬6 min walk
  • ‪RIU Yucatan - ‬7 min walk

About this property

Iberostar Waves Quetzal - All Inclusive

4.5-star beachfront resort near Playa del Carmen Maritime Terminal
Iberostar Waves Quetzal - All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Iberostar Waves Quetzal - All Inclusive you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 8 restaurants on site. For a drink, you can stop by one of the onsite bars, including 3 poolside bars and 7 bars/lounges. Public spaces have free WiFi. This all-inclusive resort also offers a complimentary children's club, a children's pool, and a steam room. Self parking and valet parking are free.

This 4.5-star Playa del Carmen resort is smoke free.

  • 350 guestrooms or units
  • 3 levels
  • 8 dining venues
  • 3 bars by the pool
  • 7 bars or lounges
  • Meeting rooms
  • Buffet breakfast (free)
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Garden
  • Gift shop
  • Beauty salon
  • Onsite shopping
  • No smoking on site
  • Water dispenser
  • Bar on the beach
Iberostar Waves Quetzal - All Inclusive offers 350 air-conditioned accommodations with free minibar items and safes. Rooms open to balconies or patios. Beds feature down comforters and premium bedding. Flat-screen televisions come with satellite channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

Spa Sensations has 3 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna and a hot tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

English, French, German, Italian, Portuguese, Spanish

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Property amenities

Family friendly

  • 4 outdoor pools
  • Children's games
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • In-room babysitting (surcharge)
  • Playground

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Onsite parking includes off-street options

Food and drink

  • 3 poolside bars
  • 7 bars/lounges
  • 8 restaurants
  • A beach bar

Things to do

  • 4 outdoor pools
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Full-service spa
  • Gym
  • Kayaking
  • Playground
  • Sauna
  • Shopping
  • Snorkeling
  • Steam room
  • Tennis
  • Tennis lessons
  • Windsurfing
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Smooth flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa

Room amenities

Entertainment

  • Flat-screen TV with satellite channels

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Free stocked minibar
  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Composting
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 56.57 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. This property uses eco-friendly cleaning products. The property is professionally cleaned. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Iberostar Quetzal
Iberostar Quetzal All Inclusive
Iberostar Quetzal All Inclusive Playa del Carmen
Iberostar Quetzal Playa del Carmen
Quetzal Iberostar
Iberostar Hotel Quetzal Playacar
Iberostar Quetzal Playacar Hotel Playa Del Carmen
Iberostar Quetzal Playacar Riviera Maya/Playa Del Carmen, Mexico
Iberostar Quetzal All Inclusive All-inclusive property
Iberostar Quetzal Inclusive i

Frequently asked questions

How close is Iberostar Waves Quetzal - All Inclusive to the airport?

Iberostar Waves Quetzal - All Inclusive is 20.8 mi (277-min drive) away from the Cozumel Intl. Airport (CZM) airport, the closest popular airport to the property.

Does Iberostar Waves Quetzal - All Inclusive have an airport shuttle?

Airport shuttle services are not available at Iberostar Waves Quetzal - All Inclusive.

How close is Iberostar Waves Quetzal - All Inclusive to the beach?

This resort is on the beach. Don't forget your sunscreen!

Does Iberostar Waves Quetzal - All Inclusive offer free breakfast?

Iberostar Waves Quetzal - All Inclusive does not offer free breakfast.

Is there a casino at Iberostar Waves Quetzal - All Inclusive?

No, there is no casino at this resort, but Riviera Gran Casino (7-min drive) is nearby.

What time is check-in at Iberostar Waves Quetzal - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM.

Is there free parking at Iberostar Waves Quetzal - All Inclusive?

This resort offers free self parking and valet parking.

Does Iberostar Waves Quetzal - All Inclusive have a pool?

Iberostar Waves Quetzal - All Inclusive features 4 outdoor pools and a children's pool.

Does Iberostar Waves Quetzal - All Inclusive have a restaurant?

Iberostar Waves Quetzal - All Inclusive is home to Bonsai Restaurant, which features Japanese cuisine.

Does Iberostar Waves Quetzal - All Inclusive have a spa?

Pamper yourself with a day at Spa Sensations, where you can enjoy Swedish massages, body wraps, and mani/pedis.

How close is Iberostar Waves Quetzal - All Inclusive to downtown Playa del Carmen?

Iberostar Waves Quetzal - All Inclusive is 2.2 mi away from Playa del Carmen.

Iberostar Waves Quetzal - All Inclusive Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 538 out of 1000 reviews
Rating 8 - Good. 256 out of 1000 reviews
Rating 6 - Okay. 108 out of 1000 reviews
Rating 4 - Poor. 54 out of 1000 reviews
Rating 2 - Terrible. 44 out of 1000 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Swati

Traveled with family and small children
Liked: Staff & service
Lots of nature / wild stuff around the resort. Very green.
Stayed 5 nights in Dec 2024

4/10 Poor

Mechelle

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2024

10/10 Excellent

Hahsim

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very family oriented resort
Stayed 5 nights in Jan 2025

10/10 Excellent

Sergey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
wonderful rooms near the beach.
Stayed 7 nights in Dec 2024

10/10 Excellent

Boris

Stayed 12 nights in Dec 2024

8/10 Good

Ekaterina

Stayed 10 nights in Dec 2024

10/10 Excellent

Sujay

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience. Room was closer to the theater so a couple of nights were a bit loud. Room seemed to be a bit dated but otherwise clean. Everything else was super good including dining options, staff, quality of food, drinks, entertainment options for kids
Stayed 5 nights in Dec 2024

2/10 Terrible

rocky

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property had its ups and downs but Expedia is the one that truly let me down. I did not recieve the services I paid for. In fact, this hotel does not offer what Expedia sold me.
Stayed 6 nights in Dec 2024

8/10 Good

Alex

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An older hotel often means more growned up trees. This property is literally located in the midst of jungle and within a gated community. Its very clean, staff is friendly, food is good. I didnt like the pretty agressive sales call attempt for Iberostar membership on the first day. The rest of the stay was great.
Stayed 5 nights in Dec 2024

2/10 Terrible

Sergei

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

6/10 Okay

Filippo

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Looking for a spot on the beach is wild. People reserve sun beds and there is no respect.
Stayed 7 nights in Dec 2024

10/10 Excellent

Jose

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am 50 years old, so is my wife. Our kids are 23, 20 and 16. This resort was perfect for all of us. It was not modern, it was serene, friendly, the ambiance was just right. We went snorkeling, jet skiing, some of us went shopping. It was all very nice and side.
Stayed 6 nights in Nov 2024

10/10 Excellent

SHAE

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Been to numerous resorts, this resort was 45 minutes to an hour from airport but the food alone was well worth the drive. The rooms are a bit dated but whatever for us. Loved all the wild life around the resort. Staff was extremely pleasant. Would recommend
Stayed 4 nights in Nov 2024

6/10 Okay

Lyna Ines

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service
Stayed 6 nights in Nov 2024

10/10 Excellent

Magdalena Del Carmen Salva

Stayed 7 nights in Oct 2024

8/10 Good

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Oct 2024

10/10 Excellent

Jairo Andres Sandoval

Stayed 7 nights in Oct 2024

8/10 Good

MARIE JEANE, san antonio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
loved the green spaces, beach area and staff was helpful
Stayed 3 nights in Oct 2024

10/10 Excellent

juhin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Stayed 4 nights in Oct 2024

8/10 Good

Norma

Liked: Cleanliness
Some of the staff members weren't as welcoming
Stayed 3 nights in Jun 2024

10/10 Excellent

Brandon, Collierville

Liked: Cleanliness
Stayed 7 nights in Oct 2024

10/10 Excellent

LISA

Stayed 7 nights in Oct 2024

4/10 Poor

Lorena

Traveled with family
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
The grounds were beautiful but the service and food quality were very poor. We were a party of 14 and everyone had issues with their rooms in regards to humidity and smell. The front desk staff were very nice and professional but we still had to pay an extra $360 for a better room with no smell… ridiculous. My family and I will never stay there again .
Stayed 6 nights in Oct 2024

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Sep 2024