10/10 Excellent
Paul
Traveled with partner
Feb 24, 2025
Liked: Cleanliness, staff & service, property conditions & facilities
We had a great time at this resort. The service is unmatched... the staff go out of their way to ensure all guests have a great experience. We stayed at El Beso and enjoyed our room - there was lots of space, it felt clean and the A/C worked really well. The bed was not super comfortable and could benefit from a mattress upgrade, but everything else in the room felt updated. The food at the al la carte restaurants was fantastic - the Bistro at El Beso was amazing and a great option for breakfast & lunch so we didn't have to eat at the buffet every day for these meals. The buffet was slightly underwhelming, but the endless options at the a la carte restaurants made up for this. We didn't have an issue getting a reservation every night, but we were only a group of 2 and we were on the app every day at 8 a.m.
The staff absolutely makes this place a 5 star resort... they go above and beyond for the guests.
We did not spend time on the beach, there was a lot of seaweed and the waves were rough, but spending time at the pool and being able to see the open water provides a very nice view & setting.
Paul
Stayed 6 nights in Feb 2025