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Villa del Palmar Cancun Luxury Beach Resort & Spa

4.5 star property
4.5-star beachfront resort near Playa Mujeres Golf Club

Choose dates to view prices

Photo gallery for Villa del Palmar Cancun Luxury Beach Resort & Spa

View from property
Exterior
Deluxe Ocean 1 King Bed - Room Only | Premium bedding, down comforters, minibar, in-room safe
Lobby sitting area
Three Bedroom Loft- Room Only | View from room

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Breakfast available
  • All inclusive
  • Room service

Explore the area

Map
Carretera Punta Sam Km. 5.2, Mz9 SMZ2 Lote 3, Punta Sam, QROO, 77400
  • Punta Sam Ferry Terminal
    ‪10 min walk‬
  • Punta Sam Beach
    ‪10 min walk‬
  • Playa Mujeres Golf Club
    ‪8 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪34 min drive‬

Room options

View all photos for Deluxe 1 King Bed - Room Only

Premium bedding, down comforters, minibar, in-room safe

Deluxe 1 King Bed - Room Only

  • 538 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for One Bedroom - Room Only

Premium bedding, down comforters, minibar, in-room safe

One Bedroom - Room Only

  • 1152 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Murphy Bed

View all photos for Deluxe Ocean 2 Queen Beds - Room Only

Deluxe Ocean 2 Queen Beds - Room Only | View from room

Deluxe Ocean 2 Queen Beds - Room Only

  • Ocean view
  • 538 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Two Bedroom Penthouse- Room Only

Two Bedroom Penthouse- Room Only | Premium bedding, down comforters, minibar, in-room safe

Two Bedroom Penthouse- Room Only

  • Ocean view
  • 3315 sq ft
  • Sleeps 6
  • 2 King Beds and 1 Queen Sofa Bed

View all photos for Two Bedroom Loft- Room Only

Two Bedroom Loft- Room Only | Premium bedding, down comforters, minibar, in-room safe

Two Bedroom Loft- Room Only

  • Ocean view
  • 2210 sq ft
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 1 Double Sofa Bed

View all photos for Two Bedroom Suite Ocean View- Room Only

View from room

Two Bedroom Suite Ocean View- Room Only

  • Ocean view
  • 1690 sq ft
  • Sleeps 6
  • 1 King Bed, 2 Queen Beds and 1 Double Murphy Bed

View all photos for One Bedroom Ocean View- Room Only

Premium bedding, down comforters, minibar, in-room safe

One Bedroom Ocean View- Room Only

  • Ocean view
  • 1152 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Murphy Bed

View all photos for Two Bedroom - Room Only

Premium bedding, down comforters, minibar, in-room safe

Two Bedroom - Room Only

  • 1687 sq ft
  • Sleeps 6
  • 1 King Bed, 2 Queen Beds and 1 Double Murphy Bed

View all photos for Deluxe Ocean 1 King Bed - Room Only

Deluxe Ocean 1 King Bed - Room Only | Premium bedding, down comforters, minibar, in-room safe

Deluxe Ocean 1 King Bed - Room Only

  • Ocean view
  • 538 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Three Bedroom Ocean Front- Room Only

Three Bedroom Ocean Front- Room Only | Premium bedding, down comforters, minibar, in-room safe

Three Bedroom Ocean Front- Room Only

  • Ocean view
  • 4628 sq ft
  • Sleeps 8
  • 2 King Beds and 2 Queen Beds

View all photos for Deluxe 2 Queen Beds - Room Only

Premium bedding, down comforters, minibar, in-room safe

Deluxe 2 Queen Beds - Room Only

  • 538 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Three Bedroom Loft- Room Only

Three Bedroom Loft- Room Only | Premium bedding, down comforters, minibar, in-room safe

Three Bedroom Loft- Room Only

  • Ocean view
  • 3500 sq ft
  • Sleeps 8
  • 2 King Beds and 2 Queen Beds

View all photos for Two Bedroom Ocean Front- Room Only

Two Bedroom Ocean Front- Room Only | Premium bedding, down comforters, minibar, in-room safe

Two Bedroom Ocean Front- Room Only

  • Ocean view
  • 2723 sq ft
  • Sleeps 6
  • 2 King Beds and 1 Queen Murphy Bed

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About the neighborhood

Punta Sam

On the beach.Within a 15-minute walk of the resort, you'll find Punta Sam Ferry Terminal and Punta Sam Beach. Mujeres Beach and El Meco Archaeological Site are also within 2 miles (3 km).
View more Resorts in Punta SamOpens in a new window

What's nearby

  • Punta Sam Ferry Terminal - 10 min walk - 0.6 miles
  • Punta Sam Beach - 10 min walk - 0.6 miles
  • Playa Mujeres Golf Club - 8 min drive - 3.6 miles
  • Isla Mujeres Ferry Terminal - 78 min drive - 5.2 miles
  • North Beach - 78 min drive - 5.3 miles

Getting around

  • Cancun Intl. Airport (CUN) - 34 min drive

Restaurants

  • Hiroshi Bar
  • ‪Don Fernando Lobby Bar - ‬5 min drive
  • ‪Restaurant Flamingos - ‬20 min walk
  • ‪Caprichos Villa del Palmar - ‬9 min walk
  • ‪Davinos - ‬8 min walk

About this property

Villa del Palmar Cancun Luxury Beach Resort & Spa

4.5-star beachfront resort near Playa Mujeres Golf Club
Some rates at Villa del Palmar Cancun Luxury Beach Resort & Spa are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Villa del Palmar Cancun Luxury Beach Resort & Spa you can cool off in one of the 5 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 6 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges, a beach bar, and a poolside bar. WiFi and wired Internet are free in public spaces. This luxury resort also offers a complimentary children's club, a children's pool, and a steam room. You'll have access to the outdoor pool at a partner property. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 4.5-star Punta Sam resort.

  • 415 guestrooms or units
  • 9 levels
  • 3 buildings
  • 6 dining venues
  • 5 bars or lounges
  • Built in 2010
  • Deli
  • Kid's club (free)
  • Supervised childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar on the beach
  • Bar by the pool
Villa del Palmar Cancun Luxury Beach Resort & Spa offers 415 accommodations with MP3 docking stations and minibars. Rooms open to furnished balconies. Each accommodation is individually furnished and decorated. Beds feature down comforters and premium bedding. 50-inch flat-screen televisions come with premium satellite channels. Bathrooms include bathtubs or showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include espresso makers and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

The onsite spa has 7 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

English, French, German, Italian, Portuguese, Spanish

Similar properties

Exterior

Villa del Palmar Cancun All Inclusive Beach Resort & Spa

  • Pool
  • Hot Tub
  • All inclusive
  • Spa
4.4 out of 5, Excellent, 1,530 reviews
The price is $473
includes taxes & fees
$391 per night
Apr 29 - Apr 30
Villa del Palmar Cancun All Inclusive Beach Resort & Spa

Property amenities

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Grocery/convenience store
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Internet

  • Available in all rooms: Free WiFi
  • Free in-room WiFi has a 2-device limit
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour airport drop-off shuttle on request for a surcharge
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: USD 40 for adults and USD 20 for children
  • 5 bars/lounges
  • 6 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • 4 hot tubs
  • 5 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Beach yoga
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Kayaking
  • Outdoor pool (guest access)
  • Playground
  • Sauna
  • Shopping
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Accessible airport shuttle
  • Elevator (47 inch wide door)
  • Front entrance ramp
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

Room amenities

Entertainment

  • 50-inch flat-screen TV with premium satellite channels
  • MP3 dock

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • 24-hour room service
  • Cleaning supplies
  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Minibar
  • Paper towels
  • Toaster oven

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Villa del Palmar Cancun Luxury Beach Resort & Spa

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 40 for adults and USD 20 for children
  • Airport shuttle fee: USD 50 per vehicle (maximum occupancy 4)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a smoke detector, a security system, and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Eurocard, debit cards, and cash. For guests' safety, the property includes a smoke detector, a security system, and window guards in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • Free in-room WiFi has a 2-device limit.

Property is also known as

Cancun Palmar
Palmar Cancun
Palmar Resort Cancun
Villa del Palmar Cancun Beach
Villa del Palmar Cancun Beach Playa Mujeres
Villa del Palmar Cancun Beach Resort
Villa del Palmar Cancun Beach Resort Playa Mujeres
Villa Palmar
Villa Palmar Cancun
Villa Palmar Resort Cancun
Villa Palmar Cancun Luxury Beach Resort Playa Mujeres
Villa Palmar Cancun Luxury Beach Playa Mujeres
Villa Palmar Cancun Luxury Beach
Villa Palmar Cancun Luxury Beach Resort
Villa del Palmar Cancun Beach Resort Spa

Frequently asked questions

How close is Villa del Palmar Cancun Luxury Beach Resort & Spa to the airport?

Villa del Palmar Cancun Luxury Beach Resort & Spa is 16.8 mi (34-min drive) away from the Cancun Intl. Airport (CUN) airport, the closest popular airport to the property.

How much does it cost to stay at Villa del Palmar Cancun Luxury Beach Resort & Spa?

As of Apr 28, 2025, prices found for a 1-night stay for 2 adults at Villa del Palmar Cancun Luxury Beach Resort & Spa on Apr 30, 2025 start from $190.99, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Villa del Palmar Cancun Luxury Beach Resort & Spa have an airport shuttle?

Villa del Palmar Cancun Luxury Beach Resort & Spa offers a shuttle from the hotel to the airport 24 hours a day, on request, for a charge of USD 50 per vehicle.

How close is Villa del Palmar Cancun Luxury Beach Resort & Spa to the beach?

This resort is on the beach. Don't forget your sunscreen!

Does Villa del Palmar Cancun Luxury Beach Resort & Spa offer free breakfast?

Free breakfast isn’t provided at Villa del Palmar Cancun Luxury Beach Resort & Spa, but buffet breakfast is offered for a fee of USD 40 for adults and USD 20 for children. It's available every day from 7:00 AM to 11:00 AM.

Is there a casino at Villa del Palmar Cancun Luxury Beach Resort & Spa?

No, there is no casino at this resort, but PlayCity Casino (11-min drive) and Royal Yak Casino and Sports Book (12-min drive) are nearby.

What time is check-in at Villa del Palmar Cancun Luxury Beach Resort & Spa?

Check-in start time: 4:00 PM; Check-in end time: midnight.

Is there free parking at Villa del Palmar Cancun Luxury Beach Resort & Spa?

This resort offers free self parking and valet parking.

Does Villa del Palmar Cancun Luxury Beach Resort & Spa have a pool?

Villa del Palmar Cancun Luxury Beach Resort & Spa features 5 outdoor pools and a children's pool.

Does Villa del Palmar Cancun Luxury Beach Resort & Spa have a restaurant?

There are 6 onsite restaurants, offering options like international cuisine and ocean views.

Does Villa del Palmar Cancun Luxury Beach Resort & Spa have a spa?

This resort has a spa, which features deep-tissue massages, body scrubs, and mani/pedis.

How close is Villa del Palmar Cancun Luxury Beach Resort & Spa to downtown Punta Sam?

Villa del Palmar Cancun Luxury Beach Resort & Spa is 0.3 mi away from Punta Sam.

Villa del Palmar Cancun Luxury Beach Resort & Spa Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 589 out of 1007 reviews
Rating 8 - Good. 213 out of 1007 reviews
Rating 6 - Okay. 83 out of 1007 reviews
Rating 4 - Poor. 54 out of 1007 reviews
Rating 2 - Terrible. 68 out of 1007 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jazmyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely a wonderful place to take family or just you and your spouse. My husband took me there for my birthday and all we can think about is how our grandson would’ve loved the pool and beach. The property is on the beachfront so definitely nice to walk out to your room and just a a few steps away from the beach.
Stayed 4 nights in Feb 2025

2/10 Terrible

Agustin Casillas, St. Cloud

Traveled with family
Liked: Property conditions & facilities
As soon as we arrived they were pushy trying so sell us tours. I paid for All-inclusive but everything was NOT included. Tequila an redbulls is not inclusive. They said anything premium is not included. WHAT! They push to sell you food that they charge for, for example, fish. The hotel is next to the beach and you charge for food that people look for. Their menus are minimal. When housekeeping came they didn't sweep. I noticed because under the table was wrappers. The hotel was nice but we certainly will not return.
Stayed 3 nights in Jan 2025

8/10 Good

Amaya

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was excellent. The people were very welcoming and so helpful Definitely would go back again.
Stayed 4 nights in Jan 2025

10/10 Excellent

robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2025

10/10 Excellent

David Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

2/10 Terrible

Vasudha

Disliked: Cleanliness, staff & service, property conditions & facilities
Our reservation was not honored and we were provided accommodation at a different property that did not have a good location. There was no attempt to connect with us via email or phone to provide us with an update on the change. Terrible experience!
Stayed 5 nights in Dec 2024

10/10 Excellent

hayden

Stayed 4 nights in Jan 2025

10/10 Excellent

Caner

Liked: Cleanliness, staff & service, property conditions & facilities
It was fantastic first time in Mexico people were friendly food was great staff were real nice overall 10/10
Stayed 5 nights in Jan 2025

10/10 Excellent

Kathie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Five stars!

This is a wonderful facility. The restaurants are very good and the rooms are awesome! I wish we could stay longer. It is very relaxing.
Stayed 1 night in Jan 2025

10/10 Excellent

Veronica

Stayed 2 nights in Jan 2025

10/10 Excellent

Glenn

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Dec 2024

10/10 Excellent

Sabeen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at a 1 bedroom ocean view. Rooms were spacious. It was great having a full kitchen and washer/dryer. Resort was family friendly. Food options were great. My only comments was that the beach had a lot of seaweed/ plants. But the beach was well equipped with beach chairs, kayaks.
Stayed 6 nights in Dec 2024

2/10 Terrible

Heather

Stayed 3 nights in Dec 2024

10/10 Excellent

Saeid

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every was excellent except the ‏shower head have no pressure at all( they could not fix it)
Stayed 6 nights in Dec 2024

10/10 Excellent

Kumar, Bothell

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just got back after our 10D/9N All-Incl vacation from this property. Excellent stay! Best, helpful & friendly staff; great drinks & food (even for us Indian Vegetarians - but we do eat Egg); Although we didn't go to any of the on-site restaurants (there really was no need to). Mostly we had room-service or breakfast buffet at Caprichos (dinner for Vegetarians at this one is a joke) or order food at the pool area; Ours was a 2 bedroom condo with a full sized kitchen along side Washer/Dryer in unit. Everyday housekeeping is a bonus! I would have loved for the Tiki-bars to have been open beyond 6PM - but the Bar in the Lobby is open till 11. Guests should remember to always write tip on the Receipt - this is one area we were ignorant where we paid cash tips to everyone that provided us services be it at the pool or the buffet or the room-service or even the house-keeping folks and did not write tip on the receipts which ended up with the resort charging a flat 50 or 100 Pesos for every signed receipt without tip being mentioned and so double tipped. We don't regret the double tipping though for the kind of service we received. Best spa and massage experience. Even our 15yo and 11yo kids went twice. Property is a bit aways from Cancun (about half hour) if you need to do any grocery shopping etc. Although UBER is your friend. All-in-all a fabulous all-inclusive stay with no complaints whatsoever. You wouldn't regret if you choose to stay here for your next Cancun vacation.
Stayed 9 nights in Dec 2024

6/10 Okay

Dhruv Pratap

Traveled with family
Liked: Staff & service
Great service and decent food options, but location is terrible.
Stayed 5 nights in Dec 2024

10/10 Excellent

Alice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

10/10 Excellent

Diana

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff was beyond friendly !
Stayed 3 nights in Sep 2024

6/10 Okay

Michael Ryan

Traveled with partner
Liked: Amenities, property conditions & facilities
Overall, we had a wonderful time—the weather was beautiful, and we know how to make the most of any trip. However, as a couple who travels 150-180 days a year, a few issues stood out: Inconsistent Service: Service at the pool was often slow, with waits of 20-40 minutes just to receive a menu. On one occasion, after waiting 30 minutes for water, I received an defensive and exasperated response instead of an apology. While service was fine at times, the long waits were frustrating. Time Share Presentation: We were appalled by antisemitic and sexist remarks during the sales pitch. When we declined a six-figure commitment, the lead salesperson made an offensive "joke" about Jews preferring trial models. His colleague awkwardly tried to smooth things over by pointing out I’m Jewish, but the damage was done. I was left wondering how many times he had made this joke and was met with a laugh by non-jews? This behavior was unacceptable and deeply unprofessional. Unhelpful Concierge: The concierge seemed focused on promoting on-property activities rather than helping with recommendations for local restaurants or events. Upselling Pressure: Staff frequently pushed top-shelf liquor, which felt unnecessary and off-putting. Pool Chair Battles: Securing chairs at the pools was a struggle, which detracted from the experience. High-Tech Room: The room at Mousai was very nice but the speaker system did not work. We mentioned this at check-in, but this forgotten about and was never fixed
Stayed 6 nights in Dec 2024

2/10 Terrible

Jordan

Stayed 5 nights in Dec 2024

10/10 Excellent

Josefa

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very clean
Stayed 1 night in Dec 2024

10/10 Excellent

Tarek, Woodland Park

Liked: Cleanliness, staff & service, property conditions & facilities
Would definitely come back again. Great resort!
Stayed 6 nights in Dec 2024

6/10 Okay

Somayya

Traveled with family and small children, Traveled with family
Liked: Cleanliness
Not enough activities for families at the resort: ie: no games room for teens/ mini golf / other facilities- only the beach and pools as well as a few kayaks and an aqua slide on the sea water. We did not do the all inclusive at this resort- and made our own plans for breakfast. some days we had breakfast at the resort buffet /other days buying our groceries from the local hotel market store/uber eats since we had a full kitchen in our spacious suite. On more than one occasion- when dining at the resort restaurants in the evenings - a manager would come up to us and state loudly in front of other diners sitting there in a passive aggressive tone: that he had been informed we were not on their all inclusive plan : and if we realized how much their evening Xmas buffet was per head? And that we would have to pay,” I was quite offended since we were well aware what the price per head was, and we had budgeted to pay for our meals. This left a very bad taste, and ruined our dining experience. This hotel needs to train their staff better on how to speak to guests. I felt quite uncomfortable on more than one occasion and will not be choosing this hotel on future visits to Cancun.
Stayed 6 nights in Dec 2024

10/10 Excellent

Sean

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property We will definitely go back!!!
Stayed 4 nights in Dec 2024

8/10 Good

Madhu, Tallahassee

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: The property was beautiful, the receiving was good. The staff were ok. The room was good with garden view . Beach view was amazing and the surrounding was very peaceful and romantic. Room serive & house keeping was very neat. Cons: Stay away from coincerage service they ask you to join the vip club membership. This was our worst experience which took away our quality time during vacation. If you do not go to resort with all-inclusive then you will feel separated from the world. The potty area in the room was small & conjusted and the shower was very harsh and we could not control it. Not much activity for kids except for pool.
Stayed 4 nights in Dec 2024