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Grand Velas Riviera Maya - All Inclusive

5.0 star property
5-star luxury property near Gran Coyote Golf, connected to the convention center

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Grand Velas Riviera Maya - All Inclusive

On the beach, white sand, free beach shuttle, free beach cabanas
8 restaurants, dinner served, Fusion cuisine
Ambassador Two Bedrooms Family Suite Ocean View | Premium bedding, down comforters, pillowtop beds, free minibar
Outdoor wedding area
2 indoor pools, 3 outdoor pools, pool umbrellas, sun loungers

Reviews

9.6 out of 10

Exceptional

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • Hot Tub
    Hot Tub
  • Breakfast included
    Breakfast included
  • All inclusive
    All inclusive
  • Spa
    Spa

Explore the area

Map
Carretera Cancún-Tulum KM 62, Municipio Solidaridad, Playa del Carmen, QROO, 77710
  • Gran Coyote Golf
    9 min drive
  • Playa Xcalacoco
    12 min drive
  • Tres Rios Ecopark
    13 min drive
  • Playa Del Carmen, Quintana Roo (PCM)
    15 min drive

Room options

View all photos for Grand Class Pool Suite Ocean Front

Grand Class Pool Suite Ocean Front | Premium bedding, down comforters, pillowtop beds, free minibar

Grand Class Pool Suite Ocean Front

  • 1378 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

View all photos for Ambassador Suite Ocean View

Premium bedding, down comforters, pillowtop beds, free minibar

Ambassador Suite Ocean View

  • 1281 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Zen Grand Two Bedroom Family Suite Nature View

Premium bedding, down comforters, pillowtop beds, free minibar

Zen Grand Two Bedroom Family Suite Nature View

  • 2368 sq ft
  • Resort view
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Ambassador Pool Suite Ocean View

Premium bedding, down comforters, pillowtop beds, free minibar

Ambassador Pool Suite Ocean View

  • 1270 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Ambassador Two Bedrooms Family Suite Ocean View

Ambassador Two Bedrooms Family Suite Ocean View | Premium bedding, down comforters, pillowtop beds, free minibar

Ambassador Two Bedrooms Family Suite Ocean View

  • 2526 sq ft
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Nature View Suite - Zen Experience

Premium bedding, down comforters, pillowtop beds, free minibar

Nature View Suite - Zen Experience

  • 1184 sq ft
  • Resort view
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Nature View Suite with Pool - Zen Experience

Premium bedding, down comforters, pillowtop beds, free minibar

Nature View Suite with Pool - Zen Experience

  • 1174 sq ft
  • Lagoon view
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

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About the neighborhood

Playa del Carmen

Beachside getaway.You'll find Gran Coyote Golf and El Camaleón Mayakoba Golf Course within 3 miles (5 km) of this property. Xcaret Eco Theme Park is 11.7 mi (18.9 km) away.

What's nearby

  • El Camaleón Mayakoba Golf Course - 8 min drive - 2.0 miles
  • Gran Coyote Golf - 9 min drive - 3.3 miles
  • Playa Xcalacoco - 12 min drive - 4.5 miles
  • Tres Rios Ecopark - 13 min drive - 4.2 miles
  • Playa del Carmen Main Beach - 14 min drive - 6.5 miles

Getting around

  • Cancun Intl. Airport (CUN) - 48 min drive

Restaurants

  • ‪Amaranto - ‬13 min drive
  • ‪Alberca - Pool - ‬13 min drive
  • ‪Privilege Lounge - ‬20 min walk
  • ‪Piano Bar - ‬14 min drive
  • ‪Restaurante Hacienda - ‬11 min drive

About this property

Grand Velas Riviera Maya - All Inclusive

5-star luxury property near Gran Coyote Golf, connected to the convention center
Grand Velas Riviera Maya - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

You'll be playing in the surf in no time with a free ride on the property's complimentary beach shuttle. Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with complimentary cabanas and umbrellas. Enjoy your summer holiday at Grand Velas Riviera Maya - All Inclusive with a pampering treatment at the full-service spa and refreshing swim in one of the 2 indoor and 3 outdoor swimming pools.

Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. There are 8 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 3 swim-up bars, and 6 bars/lounges. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool, and a steam room. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 5-star Playa del Carmen property.

  • 539 guestrooms or units
  • 4 levels
  • 3 buildings
  • 8 dining venues
  • 2 bars on the beach
  • 3 bars by the pool
  • 3 swim-up bars
  • 6 bars or lounges
  • Meeting rooms
  • 94548 sq ft of conference space
  • 8784 sq m of conference space
  • Built in 2008
  • Buffet breakfast (free)
  • Karaoke
  • Manager's reception (free)
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Grocery service (free)
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Coffee shop
Grand Velas Riviera Maya - All Inclusive offers 539 accommodations with indoor private spa tubs and free minibar items. Rooms open to balconies or patios. Accommodations are furnished with single sofa beds. Pillowtop beds feature down comforters and premium bedding. A pillow menu is available. 65-inch Smart televisions come with premium cable channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include espresso makers and safes. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

SE Spa has 42 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a mud bath, a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
The property is a member of Preferred Hotels & Resorts.

Languages

English, Portuguese, Spanish

Property amenities

Family friendly

  • 2 indoor pools
  • 3 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free crib
  • Free supervised activities for children
  • In-room babysitting (surcharge)
  • In-room sofa bed
  • Laundry facilities
  • Mini golf
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Travel crib

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Area shuttle (surcharge)
  • Free beach shuttle
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to noon
  • 2 beach bars
  • 3 poolside bars
  • 3 swim-up bars
  • 6 bars/lounges
  • 8 restaurants
  • A coffee shop/cafe
  • Couples/private dining
  • Free daily manager's reception
  • Private picnics
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • 2 indoor pools
  • 3 outdoor pools
  • 4 spa tubs
  • Air hockey
  • Arcade/game room
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Children's pool
  • Concerts/live shows
  • Ecotours
  • Fitness classes
  • Foosball table
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Games
  • Gym
  • Hiking/biking trails
  • Karaoke
  • Kayaking
  • Mini golf
  • Piano
  • Pilates classes
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Table tennis

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator (43 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (47 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Entertainment

  • 65-inch smart TV with premium cable channels

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding
  • Single sofa bed

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Children's robes
  • Designer toiletries
  • Hair dryer
  • Jetted bathtub or rainfall showerhead
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • 24-hour room service
  • Champagne service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 65

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Additional fees apply for connecting/adjoining rooms and are subject to availability.
This property's guestrooms are divided into 3 sections. Nature View suites are located in the Zen Grand section, located .75 miles (1,207 meters) from the beach, and are near the convention center, spa, and pool. Access to the beach and other sections of the property is provided via a 24-hour hotel shuttle. Ambassador suites are located around the resort's main infinity pool. Grand Class Ambiance facilities (restaurants and swimming pool) are reserved for adults and children age 12 and older only.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Grand Velas Riviera Maya - All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: USD 65 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a smoke detector and a security system in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

All Inclusive Grand Velas Riviera Maya
Grand Velas All Inclusive
Grand Velas All Inclusive Riviera Maya
Grand Velas Riviera Maya
Grand Velas Riviera Maya All Inclusive Playa del Carmen
Grand Velas Riviera Maya Playa del Carmen
Riviera Maya Grand Velas
Velas Grand Riviera Maya
Velas Riviera Maya
Velas Riviera Maya Inclusive
Grand Velas Riviera Maya All Inclusive Hotel Playa del Carmen
Hotel Grand Velas Riviera Maya - All Inclusive Playa del Carmen
Playa del Carmen Grand Velas Riviera Maya - All Inclusive Hotel
Grand Velas Riviera Maya All Inclusive Playa del Carmen
Hotel Grand Velas Riviera Maya - All Inclusive
Grand Velas Riviera Maya - All Inclusive Playa del Carmen
Grand Velas Riviera Maya All Inclusive Hotel
Grand Velas Riviera Maya All Inclusive
Velas Riviera Maya Inclusive

Frequently asked questions

How close is Grand Velas Riviera Maya - All Inclusive to the airport?

Grand Velas Riviera Maya - All Inclusive is 26.7 mi (265-min drive) away from the Cozumel Intl. Airport (CZM) airport, the closest popular airport to the property.

Does Grand Velas Riviera Maya - All Inclusive have an airport shuttle?

Airport shuttle services are not available at Grand Velas Riviera Maya - All Inclusive.

How close is Grand Velas Riviera Maya - All Inclusive to the beach?

This property is on the beach. Don't forget your sunscreen!

Does Grand Velas Riviera Maya - All Inclusive offer free breakfast?

Grand Velas Riviera Maya - All Inclusive offers free buffet breakfast every day from 7:00 AM to noon.

Is there a casino at Grand Velas Riviera Maya - All Inclusive?

No, there is no casino at this property, but Riviera Gran Casino (14-min drive) is nearby.

What time is check-in at Grand Velas Riviera Maya - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: anytime. A fee applies for early check-in.

Is there free parking at Grand Velas Riviera Maya - All Inclusive?

This property offers free self parking and valet parking.

Does Grand Velas Riviera Maya - All Inclusive have a pool?

Grand Velas Riviera Maya - All Inclusive features 2 indoor pools, 3 outdoor pools, and a children's pool.

Does Grand Velas Riviera Maya - All Inclusive have a restaurant?

There are 8 onsite restaurants, offering options like Fusion cuisine, a beachfront location, and garden views.

Does Grand Velas Riviera Maya - All Inclusive have a spa?

Pamper yourself with a day at SE Spa, where you can enjoy mani/pedis, body treatments, and massages.

How close is Grand Velas Riviera Maya - All Inclusive to downtown Playa del Carmen?

Grand Velas Riviera Maya - All Inclusive is 4.5 mi away from Playa del Carmen.

Grand Velas Riviera Maya - All Inclusive Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 719 out of 826 reviews" "
Rating 8 - Good. 70 out of 826 reviews" "
Rating 6 - Okay. 13 out of 826 reviews" "
Rating 4 - Poor. 15 out of 826 reviews" "
Rating 2 - Terrible. 9 out of 826 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Luis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth the price
We stayed here last week and had an amazing time celebrating my daughter’s 17th bday and our 20th anniversary. I travel a lot and never had that kind of attention… Starting from the time of booking to our return back home. Level of service is 2nd to none. It will hurt your wallet but totally worth it! Thank you to our concierge Cesar who ensured we wanted for nothing.
Stayed 5 nights in Aug 2024

8/10 Good

Maggie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and large resort with different views and themes for each section of the resort. The “jungle” building is actually nice too even it’s not beach front. It’s quite and very zen.
Stayed 5 nights in Jul 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
This is a unique place. You really have to be a picky traveler to not like Grand Velas or to find something not up to standards. And if there is something (because things happen), I assure you they will do everything in their power to get it fix ASAP. As a family, we love this resort and can't wait to go back.
Stayed 7 nights in Jul 2024

4/10 Poor

Jose Maria

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is an excellent hotel with a lot of potential but one huge shortcoming - food poisoning! The service provided by the hotel staff is exceptional and so are the hotel facilities. Our concierge, Itzel, was fantastic. My girls enjoyed the Kids Club. The beach, with many rocks, takes points away since it makes it difficult to enjoy the beach - it makes it not swimmable. The breakfast at the Azul restaurant is very enjoyable, and I want to give special mention to Omar, who was great. Dinner at the various restaurants were seemingly amazing, until you end up with food poisoning. Alcolhol included some top shelf selections. One day, we had lunch at the adults-only Bistro restaurant and ordered a green ceviche and an octopus dish. That night I spent the night in the toilet vomiting and with diarrhea. In the morning I felt horrible all day, with no energy or will to do much. My husband had a bit of a delayed start, but by the afternoon he was feeling uneasy, and later that night he spent his share of time at the toilet with diarrhea. The hotel offered us a consult with the hotel doctor at a cost. While they ended up not charging us for the doctor’s visit after my husband reasoned with them, I’m still disappointed that they even try to charge us for it and at the reaction that staff at the hotel vacation club office had, who try to minimize and ridicule our situation as a “stomach upset”. I also noticed there is another guest who also experienced food poisoning a month ago.
Stayed 4 nights in Aug 2024

8/10 Good

David

Liked: Staff & service, amenities, property conditions & facilities
Cons: Transportation was not arranged for ahead of time. Should have been offered at the time of purchase. Ant infestation in our room. Staff did treat the room, but still unpleasant considering the price paid for the resort. Pros: Food was clearly better than the average all-inclusive. Restaurants were above average. Alcolhol included some top shelf selections. Kids club was excellent; good activites for toddlers and teens. Attentive staff.
Stayed 4 nights in Jul 2024

10/10 Excellent

marat

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 7 nights in Jul 2024

4/10 Poor

Arsen

Traveled with family
Disliked: Staff & service
Honestly, I travel to many hotels around the world and the staff was horrible and annoying. Specially concierge
Stayed 4 nights in Jul 2024

10/10 Excellent

Jose

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service from all personnel
Stayed 5 nights in Jul 2024

10/10 Excellent

Joseph Urba Rupp

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome hotel and experience. Great staff. Unique dining experiences-it was like a culinary vacation. We plan to return!
Stayed 6 nights in Jul 2024

10/10 Excellent

Zia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Welcoming, prompt and courteous when responding to the room change, and medical emergency. Ms Itzel, our butler lady, was beyond attentive, helpful and kind.
Stayed 7 nights in Apr 2024

10/10 Excellent

Rosa

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort stay with family. Beach area is a bit tricky with lots of sharp rocks.
Stayed 4 nights in Jun 2024

10/10 Excellent

Tina

Stayed 6 nights in Jun 2024

2/10 Terrible

david

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
Terrible- food poisoning mid week ! I have never been more sick . Please improve food hygiene
Stayed 7 nights in Jun 2024

10/10 Excellent

Claudine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I recently stayed at Gran Velas Riviera Maya from June 1 to June 8, and we couldn't be happier with our experience. The service and hospitality were top-notch. Our concierge, Miriam, went above and beyond, stocking our rooms with our favorite snacks and drinks, arranging special birthday treats, and handling all our reservations. Her attentiveness made us feel incredibly welcomed. By the pool, Humberto and Jesus kept us comfortable, shaded, and well-stocked with drinks and food. Barbara’s unique service of cleaning sunglasses was a delightful touch. Dining was a highlight, with Isaac, Andres, and Edgar at the Bistro making us feel at home and offering great recommendations. Maira at Chakra introduced us to the chef, while Dario at Piaf and Felix and Nadia at Azul provided exceptional service. Nadia’s friendly approach and care for our kids were heartwarming. The resort’s grounds were stunning, with beautiful flowers and freely roaming animals adding to the charm. In summary, Gran Velas Riviera Maya exceeded our expectations with its impeccable service, attentive staff, friendly atmosphere, and breathtaking grounds. We are already planning our next visit. Thank you for a memorable stay!
Stayed 7 nights in Jun 2024

10/10 Excellent

YAIR FRANCISCO

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good at the hotels were exceptional as wepp as the service. Food pool Side was horrible
Stayed 4 nights in Jun 2024

10/10 Excellent

Jared

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This vacation was great. Our concierge Jessica Meza was great and really took extra care of us. She left a birthday surprise for my son as well as roses for my wife to enjoy. These small details are why we loved thw property and would love to stay with you next year. Thanks again for a great stay.
Stayed 4 nights in Jun 2024

10/10 Excellent

Igor

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort . Food and service was outstanding. Spa was great. Only downfall is the beach. Ocean very shallow and not really swimmable .
Stayed 5 nights in May 2024

10/10 Excellent

Rahul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic property. Our concierge, Jorge, was fantastic and went above and beyond!
Stayed 5 nights in May 2024

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lives up to 5* expectations
Everything was great! The food was outstanding! From the restaurant staff to the pool staff the service was incredible. Everyone was friendly and nice! Alfonso was a great butler! We will be going back again and recommending to others!
Stayed 4 nights in May 2024

10/10 Excellent

Jamie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stuff and property amazing!
Stayed 3 nights in May 2024

10/10 Excellent

Dora

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024

10/10 Excellent

Yedidia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel
Stayed 10 nights in Apr 2024

4/10 Poor

Olga

Traveled with family and small children
Liked: Cleanliness, staff & service
No entertainment!, kids were bored, food was moderate, your plates were taken away right you put fork down!, no music in the evening, there was nothing to do for 9 and 10 years old, no even pool activities, no floaties, you have to buy one or just pleased them to give you some which were left by the other visitors! The food was ok, nothing special. The food im cooking at home taste much more better. Sushi was just ok, nothing special.
Stayed 4 nights in Apr 2024

10/10 Excellent

Orjana

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service!!! Peaceful, especially the Zen Pool and Zen Lobby. Kids club had activities every hour. Everyone is kind, always greeting, attentive and welcoming. All restaurants are excellent! We can’t wait to go back. 5 days went by like 5 hours. Very very highly recommend it to families with younger kids or teenagers.
Stayed 5 nights in Apr 2024