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Hotel Marina El Cid Spa & Beach Resort All Inclusive

4.0 star property
4-star beachfront property near Puerto Morelos Beach

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Photo gallery for Hotel Marina El Cid Spa & Beach Resort All Inclusive

Interior
Three Bedroom Suite | View from room
Reception hall
Lobby sitting area
2 outdoor pools, sun loungers

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Bar

Explore the area

Map
Boulevard el Cid Unidad 15, Puerto Morelos, QROO, 77580
  • Puerto Morelos Town Square
    ‪3 min drive‬
  • Ojo de Agua Beach
    ‪7 min drive‬
  • Puerto Morelos Beach
    ‪12 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪29 min drive‬

Room options

View all photos for Suite, 2 Bedrooms

TV

Suite, 2 Bedrooms

  • 2163 sq ft
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Family Room

Family Room | View from room

Family Room

  • 560 sq ft
  • Sleeps 5
  • 2 Double Beds and 1 Queen Murphy Bed

View all photos for One Bedroom Suite Platinum

Premium bedding, minibar, in-room safe, desk

One Bedroom Suite Platinum

  • 1076 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Twin Murphy Bed

View all photos for Junior Suite With Jacuzzi

Premium bedding, minibar, in-room safe, desk

Junior Suite With Jacuzzi

  • 559 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Twin Murphy Bed

View all photos for Suite, 1 Bedroom

Premium bedding, minibar, in-room safe, desk

Suite, 1 Bedroom

  • 1076 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Twin Murphy Bed

View all photos for Junior Suite Platinum

View from room

Junior Suite Platinum

  • 559 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Twin Murphy Bed

View all photos for Studio With Jacuzzi

Studio With Jacuzzi | View from room

Studio With Jacuzzi

  • 575 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Twin Murphy Bed

View all photos for Three Bedroom Suite

Three Bedroom Suite | View from room

Three Bedroom Suite

  • 2852 sq ft
  • Ocean view
  • Sleeps 7
  • 2 King Beds and 1 Double Bed

View all photos for Luxury Room

View from room

Luxury Room

  • 559 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite

View from room

Junior Suite

  • 559 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Twin Murphy Bed

View all photos for Suite Junior With View

Premium bedding, minibar, in-room safe, desk

Suite Junior With View

  • Sleeps 4
  • 1 King Bed(s) and 1 Queen Bed(s) OR 1 Full Bed(s) and 1 Queen Bed(s)

View all photos for Suite Junior With Pool View

Premium bedding, minibar, in-room safe, desk

Suite Junior With Pool View

  • Sleeps 4
  • 1 King Bed(s) and 1 Queen Bed(s)

View all photos for Family Room -5 Guests- Standard With Pool View

Premium bedding, minibar, in-room safe, desk

Family Room -5 Guests- Standard With Pool View

  • Sleeps 5
  • 2 Full Bed(s) and 1 Queen Bed(s) OR 3 Full Bed(s)

View all photos for Suite Premium With Sea View

Premium bedding, minibar, in-room safe, desk

Suite Premium With Sea View

  • Sea view
  • Sleeps 4
  • 1 King Bed(s) and 1 Queen Bed(s)

View all photos for Suite Superior With Pool View

Dining | 5 restaurants, breakfast, lunch, dinner served; Mexican cuisine

Suite Superior With Pool View

  • Sleeps 4
  • 1 King Bed(s) and 1 Queen Bed(s)

View all photos for Room Deluxe With Pool View

Premium bedding, minibar, in-room safe, desk

Room Deluxe With Pool View

  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Suite Premium With Sea View

Premium bedding, minibar, in-room safe, desk

Suite Premium With Sea View

  • Sea view
  • Sleeps 4
  • 1 King Bed(s) and 1 Queen Bed(s)

View all photos for Room Junior With Pool View

Premium bedding, minibar, in-room safe, desk

Room Junior With Pool View

  • Sleeps 4
  • 1 King Bed(s) and 1 Queen Bed(s)

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About the neighborhood

Puerto Morelos

Beachside getaway.Stay at this Puerto Morelos property and you'll be within half a mile (1 km) of Arrecife de Puerto Morelos National Park and 2 miles (3 km) of Puerto Morelos Artists’ Cooperative. San Jose Catholic Parish and Puerto Morelos Town Square are also within 2 miles (3 km).

What's nearby

  • Puerto Morelos Artists’ Cooperative - 3 min drive - 1.4 miles
  • Puerto Morelos Town Square - 3 min drive - 1.5 miles
  • Ojo de Agua Beach - 7 min drive - 1.6 miles
  • Sanctuary of Hope and Time Capsule - 10 min drive - 4.2 miles
  • Puerto Morelos Beach - 12 min drive - 3.4 miles

Getting around

  • Cancun Intl. Airport (CUN) - 29 min drive

Restaurants

  • ‪Ile de France - ‬3 min walk
  • ‪Arrecife Restaurant - ‬5 min walk
  • ‪La Alhambra - ‬2 min walk
  • ‪Trattoria D'Gulio - ‬2 min walk
  • ‪Zan-Za Bar - ‬3 min walk

About this property

Hotel Marina El Cid Spa & Beach Resort All Inclusive

4-star beachfront property near Puerto Morelos Beach
Hotel Marina El Cid Spa & Beach Resort All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

As a guest of Hotel Marina El Cid Spa & Beach Resort All Inclusive, you'll find a full-service spa, a marina, and 2 outdoor swimming pools. There are 5 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar.

A business center and a meeting room are available. A children's pool, a hot tub, and a fitness center are also featured at the family-friendly Hotel Marina El Cid Spa & Beach Resort All Inclusive.

Smoking is allowed in designated areas at this Colonial Puerto Morelos property.

  • 500 guestrooms or units
  • 4 levels
  • 12 buildings
  • 5 dining venues
  • 2 bars or lounges
  • Built in 2006
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Terrace on the roof
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Conference center
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar by the pool
  • Swim-up bar
Hotel Marina El Cid Spa & Beach Resort All Inclusive offers 500 air-conditioned accommodations with safes and complimentary bottled water. Rooms open to balconies. Beds feature premium bedding. Satellite television is provided. Guests can make use of the in-room coffee/tea makers and minibars. Bathrooms include showers, complimentary toiletries, and hair dryers. Additionally, rooms include irons/ironing boards and ceiling fans. A nightly turndown service is provided and housekeeping is offered daily.
Guests can indulge in a pampering treatment at the property's full-service spa. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, and Turkish bath/hammam.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision. Guests under 6 years old are not allowed in the spa.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

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Property amenities

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Snack bar/deli

Internet

  • Available in all rooms: Internet access

Food and drink

  • 2 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • Children's pool
  • Ecotours
  • Fishing
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Hot tub
  • Kayaking
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkeling
  • Surfing/bodyboarding
  • TV in common areas
  • Windsurfing
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (59 inch wide door)
  • Low-height electrical outlets in bathroom
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • TV with satellite channels

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:30 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Marina El Cid Spa & Beach Resort All Inclusive

Children and extra beds

  • Children are welcome.

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 25 years old
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector and a smoke detector
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Minimum Spring Break check-in age is 25 years old. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation.

We should mention

  • Reservations are needed for massage services. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on December 31, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Marina Cid
Marina El Cid Spa Beach Puerto Morelos
El Cid Puerto Morelos
Marina El Cid Spa Beach All Inclusive Puerto Morelos
Hotel Marina El Cid Spa & Beach Puerto Morelos
Hotel Marina El Cid Spa And Beach Resort
ina Cid Inclusive Puerto More
Marina El Cid Spa Beach

Frequently asked questions

How close is Hotel Marina El Cid Spa & Beach Resort All Inclusive to the airport?

Hotel Marina El Cid Spa & Beach Resort All Inclusive is 17.6 mi (29-min drive) away from the Cancun Intl. Airport (CUN) airport, the closest popular airport to the property.

How much does it cost to stay at Hotel Marina El Cid Spa & Beach Resort All Inclusive?

As of Apr 15, 2025, prices found for a 1-night stay for 2 adults at Hotel Marina El Cid Spa & Beach Resort All Inclusive on May 11, 2025 start from $446.63, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hotel Marina El Cid Spa & Beach Resort All Inclusive have an airport shuttle?

Airport shuttle services are not available at Hotel Marina El Cid Spa & Beach Resort All Inclusive.

How close is Hotel Marina El Cid Spa & Beach Resort All Inclusive to the beach?

This property is on the beach. Don't forget your sunscreen!

Does Hotel Marina El Cid Spa & Beach Resort All Inclusive offer free breakfast?

Hotel Marina El Cid Spa & Beach Resort All Inclusive does not offer free breakfast.

Is there a casino at Hotel Marina El Cid Spa & Beach Resort All Inclusive?

No, there is no casino at this property.

What time is check-in at Hotel Marina El Cid Spa & Beach Resort All Inclusive?

Check-in start time: 3 PM; Check-in end time: 11:30 PM.

Is there free parking at Hotel Marina El Cid Spa & Beach Resort All Inclusive?

Free parking is not available at this property.

Does Hotel Marina El Cid Spa & Beach Resort All Inclusive have a pool?

Hotel Marina El Cid Spa & Beach Resort All Inclusive features 2 outdoor pools and a children's pool.

Does Hotel Marina El Cid Spa & Beach Resort All Inclusive have a restaurant?

There are 5 onsite restaurants, offering options like Mexican cuisine, a poolside location, and ocean views.

Does Hotel Marina El Cid Spa & Beach Resort All Inclusive have a spa?

This property has a spa, which features mani/pedis, facials, and body wraps.

How close is Hotel Marina El Cid Spa & Beach Resort All Inclusive to downtown Puerto Morelos?

Hotel Marina El Cid Spa & Beach Resort All Inclusive is 1.3 mi away from Puerto Morelos.

Hotel Marina El Cid Spa & Beach Resort All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1172 out of 2051 reviews
Rating 8 - Good. 515 out of 2051 reviews
Rating 6 - Okay. 216 out of 2051 reviews
Rating 4 - Poor. 76 out of 2051 reviews
Rating 2 - Terrible. 72 out of 2051 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Craig

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot. Clean, beautiful and great service. The pools are amazing.
Stayed 7 nights in Mar 2025

8/10 Good

MICHAEL, Minneapolis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2024

10/10 Excellent

Sébastien

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was awesome! Meals were tasty! Maybe a bit complicated for the “à la carte” restaurants, you need to be real quick to make your reservation or else you will eat at 9:30pm, but nothing to make me substrat a star! Suite was spacious, spotless and housekeeping very efficient! Koodos for the 24hr room service! Will definitely return in the future!
Stayed 7 nights in Jan 2025

10/10 Excellent

Matthew

Stayed 9 nights in Dec 2024

2/10 Terrible

Mai Lee

Traveled with family and small children, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Was not family friendly at all like they have stated on their site. I was not able to get rooms close with my kids, not even in the same building, and I was asked to pay $200 dollars more if I wanted to stay in the same building as my kids. There was one lobby bartender that was mad at our kids for getting drinks and he was even mad at me for getting a virgin mix drink. I was told by him the whole mix drink menu could not be made into virgin drinks when other days I could get it in virgin drinks with a different bartender. If we had 6 or more people every time we went to eat at the buffet restaurant we had to wait, and they would let a couple groups of people behind us with 2-3 people go before us even when we said we all didn't have to sit together at a table. We could never reserve a night to have dinner at 5 to 8 pm because we had too many people. They only had reservations for us after 9:00pm so all our dinner reservations were always at 9:00 and 9:30 and we were only able to reserve dinner 3 nights out of our 5 nights there because reservations were all full and booked and it was only our 2nd day there when we reserved for our dinners. I asked to talk to a manger, and he didn't seem to care about my concerns making it seem like he didn't want to address it to his employees about good customer services. I don't recommend families going to this hotel.
Stayed 5 nights in Jan 2025

6/10 Okay

sangmin

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
I was disappointed by how different the photos and real rooms look. Also the rooms smelt really funky. I coudln't get used to it, and it bothered me in my sleep quite a bit. Also, I got a crap load of acne on one side of my face that I sleep on, so i question how clean the bed sheets were too.
Stayed 4 nights in Jan 2025

10/10 Excellent

Marleni

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my stay here! Staff was very friendly. Unfortunately, there was a bad odor where the little creek is, but there isn’t much they can do about that. Overall, great experience and highly recommend it. Food was the best I’ve ever had at an all inclusive resort. Many food options and plenty of events to keep you entertained.
Stayed 6 nights in Jan 2025

4/10 Poor

Ge, Sheboygan

Traveled with family and small children, Traveled with partner, Traveled with family
Disliked: Staff & service, property conditions & facilities
Staff didn’t speak English well, terrible service. Not many food choices. Same food at every restaurant every day.
Stayed 5 nights in Jan 2025

6/10 Okay

Peter

Stayed 6 nights in Jan 2025

10/10 Excellent

Yisel

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time at this El Cid hotel and definitely coming back. Love the food and the service, and it is a beautiful area surrounded by amazing nature.
Stayed 7 nights in Dec 2024

10/10 Excellent

Sandra Echevarria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second visit to this particular resort. Everything is excellent. The service, the rooms, the property and the food.
Stayed 4 nights in Dec 2024

10/10 Excellent

Charles

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facilities are excellent, it is a high class resort. The food, pool, maintenance and friendliness of the staff is 5 star. The El Cid and Ventus are connected and there is no barrier or marker between the two, so it is really just one big complex. You have to go through a dirt road from Puerto Morelos to get to the site and the taxi fee to get to and from the facility is doubled or tripled the local rate and highly controlled another downside is the beach which is not really worth using since it has gigantic sand bags and turbulent water. If you want to stay on-site and don't need a beach, this place has everything you need. Kudos for all they do to make birthdays special.
Stayed 1 night in Dec 2024

8/10 Good

SHAUNA TAYLOR

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for families. Buffet is very kid friendly- a la carte restaurants are better for adults. Rooms are clean, staff is very accommodating. Don’t let them suck you into HAVING to meet with guest services when you arrive for the long presentation to purchase packages. They called and woke us up two days in a row because we were too tired and hungry to sit with them after a long day of travel. Just tell them right away while checking in that you’re not interested. If you want excursions go to the Expedia desk or towel desk by the main pool for help
Stayed 7 nights in Dec 2024

6/10 Okay

Johnobinna

Traveled with family and small children, Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The property is clean, the food is great, and the service was excellent all until Christmas eve. I had reached out at the beginning of December via email to the concierge about pricing and the process for guest passes for my parents who would be visiting us at the resort on Christmas eve and Christmas day to see their grandchild, as they are already spending time in Mexico for the holiday. They gave us the price for half day pass and full day pass. The day prior to Christmas eve, I checked again at the front desk, and requested to pay ahead of time for my parents arrival the next day. I was told the guests need to be present in order to issue the day passes and they need to present their IDs, and they explained and wrote down the pricing information-which was consistent with the email I received almost 1 month prior. I was advised to call security when my parents were 30 minutes away so that they can be let into the resort until I meet them at reception and sort out the guest passes. Upon my parents arrival, the front desk said they cannot issue guest passes on Christmas eve and Christmas day this is policy. My parents had rented a car, driven 5 hours, spent thousands of dollars to meet us. Shocked and upset, I requested to speak to the manager but he was no help. Finally he called someone and then he significantly raised the price of the day passes per person, per day. Be careful, they are shifty.
Stayed 6 nights in Dec 2024

8/10 Good

Ryan Athol

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was our first time here and my family and I had an absolute blast!
Stayed 7 nights in Dec 2024

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The resort is quite nice and fun for the family. Plenty of food options. The diving pool was amazing for the kids (and me). We were on the beach if needed but didn’t spend a lot of time there. Although swimmable it just wasn’t the most appealing….but it was okay. The pools were the place to be for us. The option to move freely between three different adjacent hotels was very nice. A different vibe at each. Staff was good and mostly helpful. We were a bit disappointed upon arrival that nobody really helped us or told us where to go. We eventually found our room and it actually belonged to somebody else! The hotel made up for it by upgrading our room. We also didn’t love the amount of sales pitches (often not very transparent) in the lobby. People were nice but it was overwhelming and difficult to determine if worth it. We tried a couple where they give discounts for tours and in the end they weren’t worth it. I just wanted to point out the few negatives so others can avoid but really overall the stay was excellent.
Stayed 6 nights in Dec 2024

10/10 Excellent

Yesun, Calgary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
so good
Stayed 5 nights in Dec 2024

10/10 Excellent

youngho

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Several restaurants nd good food, many shows
Stayed 5 nights in Dec 2024

2/10 Terrible

Juanita

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The. Absolute. Worse. Stay! I don’t even know where to start. Be prepared to walk a very far way as the resort is large. The property and staff really don’t care about you. The bar tenders got grouchy for having to make a beverage at 8:50 when they don’t close until 9. The resort shuts down completely by 10. There is nothing to do for entertainment. The try and provide entertainment at the big pool (which is so cold - the ocean is warmer) and the employees just yell into the microphone. It gets old and tiring. Pool chairs are saved as early as 6 am and NOBODY enforces the hour limit. Buffet food is terrible and so are the waiters. They take the drink orders and never return. We booked the bell hops to pick up our items at 11:30 for checkout at 12, and they never showed up. The beach sucks. They have big barriers in the ocean and it takes away from the beauty of the waters. The resort lacks amenities. We stayed for 10 days and wanted to go home after 4! We will never stay with the name again.
Stayed 10 nights in Dec 2024

8/10 Good

YOSUP

Liked: Cleanliness, staff & service, property conditions & facilities
...
Stayed 5 nights in Dec 2024

2/10 Terrible

jaesung

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never go Cancun, never choose this hotel
I can't agree with the high ratings of this hotel. I wonder if they have 1 staff for 30 guests. Even though They are lazy, and they don't keep their promises. And if you ask for service, you will be ignored. This hotel adds to the annoying, it already stressful atmosphere of Cancun. I did say good bye Cancun.I will never visit again Cancun. If you have any plan to visit Carib, consider using Cruise. More fun more cheap.
Stayed 2 nights in Dec 2024

6/10 Okay

Zulema

Traveled with family
Disliked: Amenities
Overall the resort was nice and clean but I did have a couple issues that would’ve deterred me from choosing this resort. 1. Upon checking in I was told in order to have dinner in one of the restaurants, I needed reservations. I attempted to make reservation and every restaurant included in resort was booked for most of the days we were there which was upsetting. Fortunately, we were able to get into one of the restaurants but after some wait time. 2. They only provided internet access to 2 of our 3 guests and we needed to pay an extra fee for every extra guest. 3. On our last night we arrived from one of our excursions and found bugs and a cockroach in our bathroom. I called front desk to have someone check out the bugs and they refused, said they could have someone fumigate the room in the morning and refused to come check out the room. I understand that it was late but it would’ve been nice to have someone check and clean it up for us. 4. It was not very convenient to the main hotel area and a lot of water adventures are offered like parasailing or kayaking like in other beach/resort areas.
Stayed 5 nights in Dec 2024

10/10 Excellent

Trish

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 7 nights in Dec 2024

10/10 Excellent

prabaharan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Please increase HOT TUB timing to 9:30pm or 10:30pm instead of 7pm. Awesome room service and food , wtc
Stayed 5 nights in Dec 2024

10/10 Excellent

Nicole C

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great Christmas getaway for my daughter and I! If you are looking to get in the water this is not the place. It water is rocky with a lot of sea grass. But the facility is wonderful! They have great pools and the staff is amazing! The food is decent as well. We really enjoyed our stay!
Stayed 4 nights in Dec 2024