Krystal Grand Cancun All Inclusive

4.0 star property
4-star beachfront hotel near Gaviota Azul Beach

Choose dates to view prices

Photo gallery for Krystal Grand Cancun All Inclusive

4 outdoor pools, pool umbrellas, sun loungers
Outdoor wedding area
Altitude Corner Suite, Partial Ocean view | Premium bedding, down comforters, pillowtop beds, in-room safe
Beach/ocean view
Altitude Master Suite, Ocean front | Private spa tub

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • All inclusive
  • Room service
  • Housekeeping
  • Spa

Explore the area

Map
Blvd. Kukulcan km 8.5, Zona Hotelera, Cancun, QROO, 77500
  • Gaviota Azul Beach
    ‪1 min walk‬
  • Cancun Convention Center
    ‪6 min walk‬
  • Hotel Zone Beaches
    ‪14 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪24 min drive‬

Room options

Altitude Suite King, Ocean Front

  • 549 sq ft
  • Sea view
  • Sleeps 2
  • 1 King Bed

Altitude Corner Suite Ocean Front

  • 603 sq ft
  • Sleeps 2
  • 1 King Bed

Family Room, Multiple Beds, Partial Ocean View

  • 947 sq ft
  • Partial ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Superior Room, 2 Double Beds, Ocean View

  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Deluxe Room, 2 Double Beds, Ocean View

  • 474 sq ft
  • Sea view
  • Sleeps 4
  • 2 Double Beds

Superior Room, 1 King Bed, Ocean View

  • Ocean view
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 1 King Bed, Ocean View

  • 474 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Altitude Corner Suite, Partial Ocean view

  • 603 sq ft
  • Sleeps 2
  • 1 King Bed

Standard Room, 2 Double Beds, City View

  • 474 sq ft
  • Resort view
  • Sleeps 4
  • 2 Double Beds

Standard Room, 1 King Bed, City View

  • 474 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

Altitude Master Suite, Ocean front

  • 1054 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

Standard Room, 1 King Bed, Partial Ocean View

  • 474 sq ft
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

Altitude Suite 2 double beds, Boulevard view

  • 549 sq ft
  • Resort view
  • Sleeps 4
  • 2 Double Beds

Standard Room, 2 Double Beds, Partial Ocean View

  • 474 sq ft
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

Honeymoon Room, 1 King Bed, Sea View

  • 947 sq ft
  • Sea view
  • Sleeps 2
  • 1 King Bed

Presidential Room, 1 King Bed, Ocean View

  • 1421 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Altitude Suite King, Boulevard View

  • 549 sq ft
  • Resort view
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Cancun

On the beach.At this Zona Hotelera hotel, you'll be well placed to visit Gaviota Azul Beach and Hotel Zone Beaches, both steps away. Cancun Convention Center and UltraMar Ferry Terminal are also within half a mile (1 km).

What's nearby

  • Gaviota Azul Beach - 1 min walk - 0.1 miles
  • Cancun Convention Center - 6 min walk - 0.4 miles
  • Forum Beach - 7 min walk - 0.4 miles
  • Caracol Beach - 8 min walk - 0.5 miles
  • Hotel Zone Beaches - 14 min drive - 3.6 miles

Getting around

  • Cancun Intl. Airport (CUN) - 24 min drive

Restaurants

  • ‪Hooters - ‬6 min walk
  • ‪Mandala - ‬6 min walk
  • ‪The Moongate - ‬2 min walk
  • ‪Monkey Business - ‬5 min walk
  • ‪El Timón de Cancún Zona Hotelera - ‬7 min walk

About this property

Krystal Grand Cancun All Inclusive

4-star beachfront hotel near Gaviota Azul Beach
Some rates at Krystal Grand Cancun All Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hit the beach and work on your tan in the sun loungers (chaise longues) or relax in the shade with cabanas (surcharge) and umbrellas. At Krystal Grand Cancun All Inclusive you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a beach bar, a poolside bar, and a bar/lounge. WiFi is free in public spaces. This beach hotel also offers a complimentary children's club, a children's pool, and a sauna. Self parking is free.

Smoking is allowed in designated areas at this 4-star Cancun hotel.

  • 398 guestrooms or units
  • 2 buildings
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Convenience store
  • Terrace
  • Garden
  • Outdoor picnic space
  • Beauty salon
  • Television in lobby
  • ATM
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Bar on the beach
  • Coffee shop
  • Bar by the pool
  • Dining venue
  • Swim-up bar
Krystal Grand Cancun All Inclusive offers 398 accommodations with laptop-compatible safes and espresso makers. Rooms open to balconies. Pillowtop beds feature down comforters and premium bedding. 50-inch LED televisions come with premium cable channels. Bathrooms include showers, bathrobes, complimentary toiletries, and hair dryers.

This Cancun hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Krystal Spa. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Languages

English, Portuguese, Spanish

Similar properties

Property amenities

Family friendly

  • 4 outdoor pools
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free rollaway/extra bed
  • Free supervised activities for children
  • Grocery/convenience store
  • Highchair
  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 4 outdoor pools
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Full-service spa
  • Playground
  • Sauna
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Entertainment

  • 50-inch LED TV with premium cable channels

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Free extra futon
  • Free rollaway/extra bed
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Espresso maker
  • Free bottled water
  • Late-night room service
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Krystal Grand Cancun All Inclusive

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 4.02 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions.

Access to the Infinite pool is available only for guests staying at the Altitude Tower

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

Frequently asked questions

How close is Krystal Grand Cancun All Inclusive to the airport?

Krystal Grand Cancun All Inclusive is 14.8 mi (24-min drive) away from the Cancun Intl. Airport (CUN) airport, the closest popular airport to the property.

How much does it cost to stay at Krystal Grand Cancun All Inclusive?

As of May 21, 2025, prices found for a 1-night stay for 2 adults at Krystal Grand Cancun All Inclusive on May 22, 2025 start from $255.37, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Krystal Grand Cancun All Inclusive have an airport shuttle?

Airport shuttle services are not available at Krystal Grand Cancun All Inclusive.

How close is Krystal Grand Cancun All Inclusive to the beach?

This hotel is on the beach. Don't forget your sunscreen!

Does Krystal Grand Cancun All Inclusive offer free breakfast?

Krystal Grand Cancun All Inclusive does not offer free breakfast.

Is there a casino at Krystal Grand Cancun All Inclusive?

No, there is no casino at this hotel, but PlayCity Casino (11-min drive) and Royal Yak Casino and Sports Book (12-min drive) are nearby.

What time is check-in at Krystal Grand Cancun All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: anytime.

Is there free parking at Krystal Grand Cancun All Inclusive?

This hotel offers free self parking.

Does Krystal Grand Cancun All Inclusive have a pool?

Krystal Grand Cancun All Inclusive features 4 outdoor pools and a children's pool.

Does Krystal Grand Cancun All Inclusive have a restaurant?

Yes, there is a restaurant on site.

Does Krystal Grand Cancun All Inclusive have a spa?

Pamper yourself with a day at Krystal Spa, where you can enjoy body wraps, reflexology, and hot stone massages.

How close is Krystal Grand Cancun All Inclusive to downtown Cancun?

Krystal Grand Cancun All Inclusive is 3 mi away from Avenida Kukulkan.

Krystal Grand Cancun All Inclusive Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 405 out of 1017 reviews
Rating 8 - Good. 209 out of 1017 reviews
Rating 6 - Okay. 161 out of 1017 reviews
Rating 4 - Poor. 106 out of 1017 reviews
Rating 2 - Terrible. 136 out of 1017 reviews

8.0/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Drew

Disliked: Cleanliness, staff & service, property conditions & facilities
Scam! The resort is in a great location and some of the staff is awesome. I left feeling taken advantage of. When I was leaving they said I needed to check out to be able to leave and stated my daughter was not on the reservation, when she clearly was. It was stated on Expedia. They said I owed $600USD to be able to leave the said $400. I kept refusing and asked for a manager. Finally after a heated debate, having them go through my phone I paid the $400 to be able to leave. I was close to missing my flight and missed the shuttle scheduled and had to get a taxi. It was an awful experience. It seemed they do this often but its when people are leaving so nobody sees it.
Stayed 3 nights in Feb 2025

2/10 Terrible

Aida

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Service is not good!!
Stayed 7 nights in Feb 2025

6/10 Okay

Marvin

Stayed 3 nights in Feb 2025

10/10 Excellent

Thuy

Very nice, beautiful beaches
Stayed 2 nights in Feb 2025

10/10 Excellent

Gildardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful resort, many restaurant options.Just make sure you make reservations ahead, so you don't miss out. The beach location is superb.
Stayed 3 nights in Feb 2025

8/10 Good

RICARDO, HOUSTON

Traveled with group
Liked: Cleanliness, staff & service, amenities
The staff was very good. The food needed to be improved for an all inclusive. The beach area was nice the rooms were good also. Enjoyed my trip.
Stayed 3 nights in Feb 2025

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2025

8/10 Good

Christine Mae Lim

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Feb 2025

10/10 Excellent

jesus hector Neira

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel esta ennuna area privilegiada tiene una playa aue parece piscina ademas de su espectacular volor azul turquesa. Nuestro amigo Janer se encargo de nuestro recibiemiento al igual que Sara y Mariana del area de concierge, fueron muy amables todos.
Stayed 3 nights in Jan 2025

10/10 Excellent

Julie Ann

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great beach access!!

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent front desk/concierge service & treatment

I had a great experience checking in with Cindy who upgraded me to a suite & allowed me access to the room when I got there at 9am + gave me the all-inclusive benefits to start right away instead of at noon (thanks to booking through this app!) I then met with my concierge Janer who was excellent, texted me all the hotel info I needed & more. He had a welcome gift sent to my room not long after arriving. When it came to check out time he gave me access to continue using the all-inclusive benefits until I left at 5pm (after checking out at noon) and he also gave me a complimentary access to the Moskito beach club (a Bali bed & the all inclusive!) Roberto at the Moskito beach club was amazing, after ordering a few drinks he just kept coming without asking for the rest of the day. He was super friendly and helpful. He also brought me lunch there which was pretty good too - pizza al pastor. The service at the buffet was almost non existent though. It seemed as though they were only there to clear tables. The service and meal I had at the oriental a la carte was excellent. The room was clean and spacious with gorgeous views of course. I had a huge patio to sit and enjoy the views, and even some music from coco bongo. This hotel is on the best beach in Cancun, so if you’re looking for an amazing beach and stay to go with it, definitely book here.
Stayed 1 night in Jan 2025

8/10 Good

Julissa

Liked: Cleanliness, staff & service, property conditions & facilities
The location is great and the beach is beautiful. Some of the servers are kind of rude but overall it was a good experience.
Stayed 3 nights in Jan 2025

10/10 Excellent

Sheldon, Irvine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience overall. The personal service via whatapp really be helpful. The staffs are nice and easy to communicate. Highly recommended given the price.
Stayed 7 nights in Dec 2024

10/10 Excellent

Aleksey

Stayed 1 night in Nov 2024

2/10 Terrible

Ryan Oneil

Stayed 4 nights in Dec 2024

8/10 Good

Michael, Wesley Chapel

Liked: Cleanliness, staff & service, amenities
Good location and staff were nice. The food for the reservation required restaurants were average. Buffet was great. Overall good stay and will stay again
Stayed 4 nights in Dec 2024

10/10 Excellent

Nagassan

Stayed 3 nights in Nov 2024

8/10 Good

Paul

Stayed 3 nights in Dec 2024

10/10 Excellent

DAISUKE, ANN ARBOR

Stayed 2 nights in Dec 2024

6/10 Okay

Joseph

Disliked: Staff & service
?
Stayed 1 night in Dec 2024

10/10 Excellent

Xin, Irvine

Stayed 7 nights in Dec 2024

2/10 Terrible

Gicela

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Cuando entre huele mal a húmedo quizás por las plantas quizás pero enrealidad muy mal olor y los elevadores sucios y lentos casi no tienen variedad de comida . Y los cuartos no son como los enseńan en las fotos son horribles las cortinas parecieran de la era de los 80 viejas y amarillas los pisos con arena las paredes se miran viejas necesitan un update no recomendable quedarse aquí mejor vayan al Krystal Cancún queda al lado es más limpio que el grand krystal Cancún
Stayed 2 nights in Nov 2024

10/10 Excellent

Subrahmanya Mohan

Stayed 3 nights in Dec 2024

6/10 Okay

Reeveka

Stayed 3 nights in Nov 2024

10/10 Excellent

Helena

Liked: Cleanliness, staff & service, property conditions & facilities
Good!
Stayed 5 nights in Dec 2024