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Finest Playa Mujeres by The Excellence Collection - All Inclusive

5.0 star property
5-star beachfront property near Playa Mujeres Golf Club

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Photo gallery for Finest Playa Mujeres by The Excellence Collection - All Inclusive

Aerial view
10 outdoor pools, pool umbrellas, sun loungers
Exterior
Premium bedding, pillowtop beds, free minibar items, in-room safe
12 restaurants, breakfast, lunch, dinner served; Mexican cuisine

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • On private beach
  • Pool
  • All inclusive
  • Hot Tub
  • Room service

Explore the area

Map
Vialidad Paseo Mujeres Mz 1, Lt 10 Sm 3, Playa Mujeres, Punta Sam, QROO, 77400
  • Playa Mujeres Golf Club
    ‪9 min drive‬
  • Isla Mujeres Ferry Terminal
    ‪82 min drive‬
  • North Beach
    ‪88 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪40 min drive‬

Room options

View all photos for FREE UPGRADE TO FINEST CLUB JUNIOR SUITE OCEAN VIEW

Premium bedding, pillowtop beds, free minibar items, in-room safe

FREE UPGRADE TO FINEST CLUB JUNIOR SUITE OCEAN VIEW

  • Sea view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for FREE UPGRADE TO TWO-STORY ROOFTOP TERRACE SUITE WITH PLUNGE POOL

View from room

FREE UPGRADE TO TWO-STORY ROOFTOP TERRACE SUITE WITH PLUNGE POOL

  • Sleeps 4
  • 1 King Bed

View all photos for FREE UPGRADE TO FINEST CLUB TWO-STORY ROOFTOP TERRACE SUITE WITH PLUNGE POOL

Premium bedding, pillowtop beds, free minibar items, in-room safe

FREE UPGRADE TO FINEST CLUB TWO-STORY ROOFTOP TERRACE SUITE WITH PLUNGE POOL

  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Excellence Club Junior Suite Ocean View

Terrace/patio

Excellence Club Junior Suite Ocean View

  • 775 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for FREE UPGRADE TO EXCELLENCE CLUB JUNIOR SUITE OCEAN VIEW

Terrace/patio

FREE UPGRADE TO EXCELLENCE CLUB JUNIOR SUITE OCEAN VIEW

  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Two-Story Rooftop Terrace Suite with Plunge Pool

Balcony view

Excellence Club Two-Story Rooftop Terrace Suite with Plunge Pool

  • 1600 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Junior Swim-up Suite

View from room

Excellence Club Junior Swim-up Suite

  • 775 sq ft
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Finest Club Family Suite

View from room

Finest Club Family Suite

  • 947 sq ft
  • Ocean view
  • Sleeps 5
  • 1 King Bed, 2 Large Twin Beds and 1 Twin Sofa Bed

View all photos for Finest Club Junior Swim-Up Suite

View from room

Finest Club Junior Swim-Up Suite

  • 800 sq ft
  • Beach view
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite Spa Or Pool View

Premium bedding, pillowtop beds, free minibar items, in-room safe

Junior Suite Spa Or Pool View

  • 771 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for FREE UPGRADE TO EXCELLENCE CLUB TWO-STORY ROOFTOP TERRACE SUITE WITH PLUNGE POOL

Premium bedding, pillowtop beds, free minibar items, in-room safe

FREE UPGRADE TO EXCELLENCE CLUB TWO-STORY ROOFTOP TERRACE SUITE WITH PLUNGE POOL

  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Swim-Up Suite

View from room

Junior Swim-Up Suite

  • 943 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Finest Club Two-Story Rooftop Terrace Suite with Plunge Pool

View from room

Finest Club Two-Story Rooftop Terrace Suite with Plunge Pool

  • 1550 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for FREE UPGRADE TO FINEST CLUB JUNIOR SUITE POOL VIEW

View from room

FREE UPGRADE TO FINEST CLUB JUNIOR SUITE POOL VIEW

  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Finest Club Junior Suite Ocean View

View from room

Finest Club Junior Suite Ocean View

  • 775 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Suite

View from room

Family Suite

  • 947 sq ft
  • Sleeps 5
  • 1 King Bed, 2 Large Twin Beds and 1 Twin Sofa Bed

View all photos for Excellence Club Junior Suite Pool View

View from room

Excellence Club Junior Suite Pool View

  • 755 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Two-Story Rooftop Terrace Suite with Plunge Pool

View from room

Two-Story Rooftop Terrace Suite with Plunge Pool

  • 1600 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Finest Club Junior Suite Pool View

View from room

Finest Club Junior Suite Pool View

  • 775 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Pool Family Suite

View from room

Pool Family Suite

  • 1701 sq ft
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

View all photos for Junior Suite With Private Pool

View from room

Junior Suite With Private Pool

  • 1550 sq ft
  • Sleeps 4
  • 1 King Bed

Similar properties

3 outdoor pools

SLS Playa Mujeres – ALL Inclusive Collection

  • On private beach
  • Pool
  • All inclusive
  • Spa
4.4 out of 5, Excellent, (241)
The price is $1,032
per night
$1,253 total
includes taxes & fees
Mar 24 - Mar 25
SLS Playa Mujeres – ALL Inclusive Collection

About the neighborhood

Punta Sam

Beachside getaway.Your stay at this Playa Mujeres property places you within 2 miles (3 km) of Mujeres Beach and Punta Sam Ferry Terminal. Punta Sam Beach and Playa Mujeres Golf Club are also within 2 miles (3 km).

What's nearby

  • Mujeres Beach - 14 min walk - 0.8 miles
  • Punta Sam Ferry Terminal - 5 min drive - 1.7 miles
  • Playa Mujeres Golf Club - 9 min drive - 2.8 miles
  • Isla Mujeres Ferry Terminal - 82 min drive - 6.3 miles
  • North Beach - 88 min drive - 6.3 miles

Getting around

  • Cancun Intl. Airport (CUN) - 40 min drive

Restaurants

  • ‪Hiroshi Bar - ‬6 min drive
  • ‪World Café - ‬8 min drive
  • ‪Don Fernando Lobby Bar - ‬6 min drive
  • ‪Caprichos Villa del Palmar - ‬5 min drive
  • ‪Davinos - ‬5 min drive

About this property

Finest Playa Mujeres by The Excellence Collection - All Inclusive

5-star beachfront property near Playa Mujeres Golf Club
Finest Playa Mujeres by The Excellence Collection - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to unwind on the white sand beach. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At Finest Playa Mujeres by The Excellence Collection - All Inclusive you can cool off in one of the 10 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 12 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 16 bars/lounges. This all-inclusive property also offers a complimentary water park, a complimentary children's club, and a children's pool. Self parking and valet parking are free. The property offers extended parking privileges.

Smoking is allowed in designated areas at this 5-star Punta Sam property.

  • 450 guestrooms or units
  • 4 levels
  • 12 buildings
  • 12 dining venues
  • 2 bars by the pool
  • 2 swim-up bars
  • 16 bars or lounges
  • 16996 sq ft of conference space
  • 1579 sq m of conference space
  • Built in 2015
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Terrace on the roof
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Coffee in lobby
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar on the beach
Finest Playa Mujeres by The Excellence Collection - All Inclusive offers 450 accommodations with minibars (stocked with some free items) and minibars. Rooms open to furnished balconies or patios. Accommodations offer separate sitting areas. Pillowtop beds feature premium bedding. A pillow menu is available. 46-inch LED televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries.

This Punta Sam property provides complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; free international calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

One Spa has 19 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. Children under 13 years old are not allowed in the spa without adult supervision.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Family friendly

  • 10 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Playground
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site
  • Extended parking on site

Food and drink

  • 12 restaurants
  • 16 bars/lounges
  • 2 poolside bars
  • 2 swim-up bars
  • A beach bar
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 10 outdoor pools
  • Beach volleyball
  • Boat tours
  • Children's pool
  • Fishing
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Golf driving range
  • Gym
  • Hot tub
  • Kayaking
  • Motor boating
  • Outdoor tennis court
  • Personal motorized watercraft
  • Pilates classes
  • Playground
  • Sailing
  • Scuba diving
  • Shopping
  • Snorkeling
  • Steam room
  • Tennis lessons
  • Wine tasting room
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator (35 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk (44 inches high)

Room amenities

Entertainment

  • 46-inch LED TV with premium satellite channels

Bedroom

  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free minibar (limited items)

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Composting
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free international calls
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Separate sitting area
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
All guests are required to present a valid government-issued ID card and a credit card at check-in for incidental charges.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Finest Playa Mujeres by The Excellence Collection - All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 3904.21 per vehicle (roundtrip, maximum occupancy 2)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses wind energy, plus a grey water recycling system and eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property uses wind energy, plus a grey water recycling system and eco-friendly cleaning products. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions.

No shows require payment in full, including taxes and service fee.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Finest Excellence Group Hotel
Finest Excellence Group Hotel Playa Mujeres
Finest Playa Mujeres Excellence Group
Finest Playa Mujeres Excellence Group All inclusive
Finest Excellence Group All inclusive
Finest Excellence Group
Finest Playa Mujeres by Excellence Group
Finest Playa Mujeres by Excellence Group All inclusive
Finest Excellence Group All inclusive All-inclusive property
Finest Excellence Group inclu
Finest Playa Mujeres by The Excellence Collection All inclusive

Frequently asked questions

How close is Finest Playa Mujeres by The Excellence Collection - All Inclusive to the airport?

Finest Playa Mujeres by The Excellence Collection - All Inclusive is 17.8 mi (40-min drive) away from the Cancun Intl. Airport (CUN) airport, the closest popular airport to the property.

How much does it cost to stay at Finest Playa Mujeres by The Excellence Collection - All Inclusive?

As of Mar 10, 2025, prices found for a 1-night stay for 2 adults at Finest Playa Mujeres by The Excellence Collection - All Inclusive on Mar 11, 2025 start from $735.06, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Finest Playa Mujeres by The Excellence Collection - All Inclusive have an airport shuttle?

Finest Playa Mujeres by The Excellence Collection - All Inclusive offers an airport shuttle 24 hours a day, on request, for a charge of MXN 3904.21 per vehicle, roundtrip.

How close is Finest Playa Mujeres by The Excellence Collection - All Inclusive to the beach?

This property is on a private beach. Don't forget your sunscreen!

Does Finest Playa Mujeres by The Excellence Collection - All Inclusive offer free breakfast?

Finest Playa Mujeres by The Excellence Collection - All Inclusive does not offer free breakfast.

Is there a casino at Finest Playa Mujeres by The Excellence Collection - All Inclusive?

No, there is no casino at this property, but PlayCity Casino (15-min drive) and Royal Yak Casino and Sports Book (16-min drive) are nearby.

What time is check-in at Finest Playa Mujeres by The Excellence Collection - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: anytime.

Is there free parking at Finest Playa Mujeres by The Excellence Collection - All Inclusive?

This property offers free self parking and valet parking.

Does Finest Playa Mujeres by The Excellence Collection - All Inclusive have a pool?

Finest Playa Mujeres by The Excellence Collection - All Inclusive features 10 outdoor pools and a children's pool.

Does Finest Playa Mujeres by The Excellence Collection - All Inclusive have a restaurant?

There are 12 onsite restaurants, offering options like Mexican cuisine and al fresco dining.

Does Finest Playa Mujeres by The Excellence Collection - All Inclusive have a spa?

Pamper yourself with a day at One Spa, where you can enjoy detox wraps, massages, and hydrotherapy.

How close is Finest Playa Mujeres by The Excellence Collection - All Inclusive to downtown Punta Sam?

Finest Playa Mujeres by The Excellence Collection - All Inclusive is 0.6 mi away from Punta Sam.

Finest Playa Mujeres by The Excellence Collection - All Inclusive Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 758 out of 1080 reviews
Rating 8 - Good. 152 out of 1080 reviews
Rating 6 - Okay. 94 out of 1080 reviews
Rating 4 - Poor. 37 out of 1080 reviews
Rating 2 - Terrible. 39 out of 1080 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Christina, San Francisco

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
All inclusive!

10/10 Excellent

Christina, San Francisco

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Everything!
Stayed 2 nights in Feb 2025

10/10 Excellent

Hujiaxi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall had a blast time staying in this hotel. One minor thing to improve: hope the staff at kids club could be more organized and follow their activities schedule on their app to avoid miscommunication. Overall the staffs are attentive and helpful.
Stayed 7 nights in Nov 2024

10/10 Excellent

Hiroko

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

8/10 Good

Nicole

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Nov 2024

8/10 Good

Chitranshi

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property
Stayed 3 nights in Dec 2024

10/10 Excellent

Roberta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2024

6/10 Okay

NaTasha Yvette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible internet connection
Stayed 3 nights in Nov 2024

10/10 Excellent

Jose Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2024

10/10 Excellent

Aleksandra

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing
Stayed 7 nights in Sep 2024

10/10 Excellent

Ramy Medhat

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for young families
Stayed 4 nights in Nov 2024

6/10 Okay

Adam Richard

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Staff and spa were great. Rooms and overall facilities underwhelming. Not enough beach and pool chairs. Food was just above average. Went during busy time and seemed like the resort was not well prepared to handle the number of people.
Stayed 8 nights in Nov 2024

10/10 Excellent

Xavier

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was perfect, great food, great staff, super clean hotel. Only the wifi could be better, was not able to finish a zoom meeting.
Stayed 7 nights in Nov 2024

10/10 Excellent

Jessica

Stayed 3 nights in Nov 2024

10/10 Excellent

Prijilal, Surrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2024

8/10 Good

Kelly Christeen

Liked: Staff & service
Stayed 3 nights in Nov 2024

10/10 Excellent

Yusuf

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Pretty good!
Stayed 7 nights in Nov 2024

2/10 Terrible

Leah Marie

Stayed 4 nights in Oct 2024

6/10 Okay

Phuong

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Food is just average. Brass steak is bad, buffet is decent but not open for dinner at all. Wait time at restaurant is bad if we come at 7pm so we have to go at 6pm for a group of 6. Attacked by mosquitos a lot and entertainment is ok except MJ show is poor
Stayed 5 nights in Nov 2024

2/10 Terrible

ZVI

Stayed 5 nights in Oct 2024

10/10 Excellent

Jasmin, Edmonton

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great vacation and resort. The rooms are a good size and the resort is easy to navigate and doesn't take more than 5 minutes to access any part of the resort. All restaurants/bars are pretty central. Beach was beautiful, sandy bottom for about 50 feet from shore and able to walk along the beach for long distances. Restaurant and buffet food options were great, good variety and tasty. French restaurant was our favourite. Only negative would be the evening shows which were a little cheesy and too loud, but really enjoyed the live bands/performers. Enjoyed the activity options. We took part in painting, tennis lessons, bike tour, spin class and craft sessions. Resort didn't seem overly busy - easy to find lounger on the beach and didn't need to wait long to find tables.
Stayed 7 nights in Nov 2024

8/10 Good

Eunice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had to wait an hour to be taken to our room. Other than that, it was great!
Stayed 3 nights in Sep 2024

8/10 Good

Mark Louie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Oct 2024

6/10 Okay

Abrar Ahmed

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
while most of our experiences at the resort were enjoyable, there were issues with the concierge and some management-level employees. When we checked in late, we asked about any restaurants or bars that stayed open late. The concierge informed us that everything closed at 11 pm, but we later discovered a bar that stayed open until 1 am every night—information that would have been helpful from the start. Unfortunately, it seemed the concierge didn’t have accurate information or make an effort to assist us with our questions. Aside from these interactions, we had a pleasant stay and would consider returning, but I hope the resort improves the quality and responsiveness of its management team for a smoother experience.
Stayed 3 nights in Nov 2024

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Nov 2024