Find & compare romantic hotels in Playa del Carmen from $197

"Absolutely loved this resort. All of the food was great, staff were friendly and welcoming, and the shuttles to Playa Del Carmen made day trips easy. Shout out to Hugo for helping us plan excursions that perfectly matched all of our wants! "

"I Loved the staff, food was great (and im picky). Staff was super nice with great customer service! It was safe, you must go in with your bracelet, I went on a solo trip as a young female and felt safe inside the property. I wish they just had more of their native food. I like international food but I thought I would eat more tacos and mexican food. But I will definitely go back. "

"The staff was amazing and friendly from the beginning. Got more than a welcome drink when we first arrived. Everything about the property was explained in great detail which was so helpful for how short our stay was. Took care of the dinner reservations and return transportation immediately. Also booked a couples massage at the spa. The spa was incredible. The massage was the most soothing and relaxing massage that I've had. If you're gonna go to this resort, get an 80 minute massage; you won't be disappointed. The property is also very close to the shopping (about 2 blocks). "

"Fantastic staff, they were helpful and very friendly, great dining, beautiful views from room and throughout the hotel - only ask is to add more equipment to the gym! "

"This place is beautiful."

"Spa Maya was utterly amazing and highly recommend to anyone looking for a very natural Spa Massage and experience. Mari and Virginia were so professional and nice! The resort staff generally were great aside from maybe 1 or 2 sour apples. Room service needs improvement bad. I do understand there will be a wait but pushing an hour of wait time is ridiculous, also if you need to take a late shower or bath, make sure you have all of your towels in the room as room attendance closes early. Restaurants were ok, our fave was the Bruschetta and open Buffet. The Kotatsu was horrible and so was the service from server, except for the host who I cannot remember his name but he worked 11/14 and he was so nice! The restaurants did a decent job in trying to accommodate Vegan options as we traveled with a person who was vegan. Suggestion, make sure more vegetarian and Vegan options are available in all restaurants. Night activities could use a little updating. Overall, we do plan on going again with our sisters because it was a great relaxing time. "