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Seadust Cancún All Inclusive Family Resort

3.5 star property
3.5-star beachfront resort near Delfines Beach

Choose dates to view prices

your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Seadust Cancún All Inclusive Family Resort

View from property
Aerial view
Suite, 2 Double Beds, Oceanfront | Free minibar, in-room safe, blackout drapes, iron/ironing board
Interior
Children's play area - indoor

Reviews

7.8 out of 10

Good

Popular amenities

  • All inclusive
    All inclusive
  • Bar
    Bar
  • Room service
    Room service
  • Pool
    Pool
  • Gym
    Gym
  • Parking available
    Parking available

Explore the area

Map
Blvd. Kukulcán Km.17, Lote 52-04, Zona Hotelera, Cancun, QROO, 77500
  • Kukulcan Plaza Shopping Mall
    1 min walk
  • Luxury Avenue Shopping Mall
    1 min walk
  • Marlin Beach
    6 min walk
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    19 min drive

Room options

View all photos for Family Suite, Multiple Beds (King)

Family Suite, Multiple Beds (King) | Free minibar, in-room safe, blackout drapes, iron/ironing board

Family Suite, Multiple Beds (King)

  • 592 sq ft
  • Partial sea view
  • Sleeps 5
  • 1 Twin Bunk Bed and 1 King Bed

View all photos for Deluxe Suite (Double)

Deluxe Suite (Double) | Free minibar, in-room safe, blackout drapes, iron/ironing board

Deluxe Suite (Double)

  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Suite, 1 King Bed

Premium Suite, 1 King Bed | Free minibar, in-room safe, blackout drapes, iron/ironing board

Premium Suite, 1 King Bed

  • 592 sq ft
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Oceanfront

Suite, 1 King Bed, Oceanfront | Free minibar, in-room safe, blackout drapes, iron/ironing board

Suite, 1 King Bed, Oceanfront

  • 645 sq ft
  • Hill view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Oceanfront

Suite, 2 Double Beds, Oceanfront | Free minibar, in-room safe, blackout drapes, iron/ironing board

Suite, 2 Double Beds, Oceanfront

  • 645 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Suite, 2 Double Beds

Premium Suite, 2 Double Beds | Free minibar, in-room safe, blackout drapes, iron/ironing board

Premium Suite, 2 Double Beds

  • 592 sq ft
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Grand Suite, 1 King Bed (Master, Sunset View)

Grand Suite, 1 King Bed (Master, Sunset View) | Free minibar, in-room safe, blackout drapes, iron/ironing board

Grand Suite, 1 King Bed (Master, Sunset View)

  • 663 sq ft
  • Lagoon view
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Suite, 1 King Bed

Standard Suite, 1 King Bed | Free minibar, in-room safe, blackout drapes, iron/ironing board

Standard Suite, 1 King Bed

  • 592 sq ft
  • Partial sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Suite, 2 Double Beds

Standard Suite, 2 Double Beds | Free minibar, in-room safe, blackout drapes, iron/ironing board

Standard Suite, 2 Double Beds

  • 592 sq ft
  • Partial sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Suite, 1 King Bed

Deluxe Suite, 1 King Bed | Free minibar, in-room safe, blackout drapes, iron/ironing board

Deluxe Suite, 1 King Bed

  • 645 sq ft
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Suite, Multiple Beds (Double)

Family Suite, Multiple Beds (Double) | Free minibar, in-room safe, blackout drapes, iron/ironing board

Family Suite, Multiple Beds (Double)

  • 592 sq ft
  • Partial sea view
  • Sleeps 5
  • 1 Twin Bunk Bed and 2 Double Beds

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About the neighborhood

Cancun

On the beach.Your stay at this Zona Hotelera resort places you within 3 miles (5 km) of La Isla Shopping Mall and Delfines Beach. Kukulcan Plaza Shopping Mall and Luxury Avenue Shopping Mall are also within half a mile (1 km).
View more Resorts in CancunOpens in a new window

What's nearby

  • Kukulcan Plaza Shopping Mall - 1 min walk
  • Marlin Beach - 6 min walk
  • Cancun Interactive Aquarium - 13 min walk
  • La Isla Shopping Mall - 13 min walk
  • Aquaworld - 3 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 19 min drive

Restaurants

  • ‪La Veranda - ‬5 min walk
  • ‪El Fish Fritanga - ‬6 min walk
  • ‪Ilios Restaurant - ‬8 min walk
  • ‪mb Restaurant - ‬9 min walk
  • ‪Taboo Cancun - ‬13 min walk

About this property

Seadust Cancún All Inclusive Family Resort

3.5-star beachfront resort near Delfines Beach
Seadust Cancún All Inclusive Family Resort is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At Seadust Cancún All Inclusive Family Resort you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 9 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 9 bars/lounges, a beach bar, and a swim-up bar. WiFi is free in public spaces. This all-inclusive resort also offers a complimentary water park, a complimentary children's club, and a children's pool. Free self parking is available.

Smoking is allowed in designated areas at this 3.5-star Cancun resort.

  • 502 guestrooms or units
  • 12 levels
  • 9 dining venues
  • 9 bars or lounges
  • Built in 2006
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Convenience store
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Water dispenser
  • Bar on the beach
  • Coffee shop
  • Swim-up bar
Seadust Cancún All Inclusive Family Resort offers 502 air-conditioned accommodations with free minibar items and safes. Rooms open to balconies. 55-inch Smart televisions come with satellite channels.

Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

The onsite spa has 2 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 6 years old are not allowed in the spa.

Languages

English, Spanish

Property amenities

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free crib
  • Free rollaway/extra bed
  • Free supervised activities for children
  • Free water park access
  • Grocery/convenience store
  • Laundry facilities
  • Lazy river
  • Lifeguards on site
  • Living room
  • Mini golf
  • Playground
  • Snack bar/deli
  • Waterslide

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free self parking on site
  • Onsite parking includes off-street options

Food and drink

  • 9 bars/lounges
  • 9 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A swim-up bar
  • Snack bar/deli

Things to do

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Communal pool
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Lazy river
  • Mini golf
  • Playground
  • Sauna
  • Shopping
  • Spa tub
  • Steam room
  • TV in common areas
  • Waterslide
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (43 inch wide door)
  • Front entrance ramp
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 55-inch smart TV with cable/satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Living room
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Water-efficient showers
  • Water-efficient toilets
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The property will be renovating from June 15 2024 to November 30 2024 (completion date subject to change). The following areas are affected:
  • Fitness facilities
  • Spa
Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Seadust Cancún All Inclusive Family Resort

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Onsite parties or group events are strictly prohibited
This property uses a grey water recycling system and eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. Onsite parties or group events are strictly prohibited. This property uses a grey water recycling system and eco-friendly cleaning products. Noise-free guestrooms cannot be guaranteed.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Seadust Cancun Family Resort All Inclusive
Great Parnassus All Inclusive
Great Parnassus Cancun
Great Parnassus Resort
Great Parnassus Resort All Inclusive
Great Parnassus Resort All Inclusive Cancun
Parnassus All Inclusive Resort
Parnassus Great
Parnassus Resort
Seadust Cancun Family All Inclusive
Seadust Cancun Family Resort
Seadust Family Resort
Great Parnassus Family Resort All Inclusive
Great Parnassus Family Inclus

Frequently asked questions

How close is Seadust Cancún All Inclusive Family Resort to the airport?

Seadust Cancún All Inclusive Family Resort is 12.1 mi (19-min drive) away from the Cancun Intl. Airport (CUN) airport, the closest popular airport to the property.

How much does it cost to stay at Seadust Cancún All Inclusive Family Resort?

As of Nov 15, 2024, prices found for a 1-night stay for 2 adults at Seadust Cancún All Inclusive Family Resort on Nov 17, 2024 start from $280.5, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Seadust Cancún All Inclusive Family Resort have an airport shuttle?

Airport shuttle services are not available at Seadust Cancún All Inclusive Family Resort.

How close is Seadust Cancún All Inclusive Family Resort to the beach?

This resort is on the beach. Don't forget your sunscreen!

Does Seadust Cancún All Inclusive Family Resort offer free breakfast?

Seadust Cancún All Inclusive Family Resort does not offer free breakfast.

Is there a casino at Seadust Cancún All Inclusive Family Resort?

No, there is no casino at this resort, but Royal Yak Casino and Sports Book (16-min drive) and Dubai Palace Casino (17-min drive) are nearby.

What time is check-in at Seadust Cancún All Inclusive Family Resort?

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM. A fee applies for early check-in.

Is there free parking at Seadust Cancún All Inclusive Family Resort?

This resort offers free self parking.

Does Seadust Cancún All Inclusive Family Resort have a pool?

Seadust Cancún All Inclusive Family Resort features 3 outdoor pools and a children's pool.

Does Seadust Cancún All Inclusive Family Resort have a restaurant?

Seadust Cancún All Inclusive Family Resort is home to Florencia, which features Italian cuisine.

Does Seadust Cancún All Inclusive Family Resort have a spa?

This resort has a spa, which features prenatal massages, body treatments, and mani/pedis.

How close is Seadust Cancún All Inclusive Family Resort to downtown Cancun?

Seadust Cancún All Inclusive Family Resort is 0.2 mi away from Avenida Kukulkan.

Seadust Cancún All Inclusive Family Resort Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 773 out of 1719 reviews" "
Rating 8 - Good. 421 out of 1719 reviews" "
Rating 6 - Okay. 218 out of 1719 reviews" "
Rating 4 - Poor. 139 out of 1719 reviews" "
Rating 2 - Terrible. 168 out of 1719 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Dwight

Liked: Staff & service, property conditions & facilities
Only big complaint is the fact that i saw loads of roaches
Stayed 7 nights in Aug 2024

8/10 Good

Sang

Traveled with family
Liked: Cleanliness, staff & service
A nice average hotel resort in Cancun
Hotel with opened air lobby and corridors but in summer time in Aug, it's hot every where around at daytimes. I got a nice smooth checked in with front desk, the lady at counter next to checked in tried to talk a bout infinity services and offered a free breakfast with them, i guessed they wanted to sell packages at resort, but wasted time after flights every one tired, don't like to hear or staying at lobby for marketing... Nice clean room as reserved but temperature was hot, i called and some one showed up to adjust and fixed but was not enough cool, just ok for the room but in bulk beds for my kids or bathroom was hot all times during my staying. Pool is nice and clean, buffet restaurant is ok not bad, steak in restaurant was not good at all, drinks are ok, there is a coffee and ice cream break incase the other restaurants closed 4-6pm, ocean front with chairs and umbrellas of hotel provided, the beaches are beautiful and clean water but not good for kids, adults must be with them all times because of deep and high waves. About 20 mins from airport to hotel, big mall about 15 mins drive, 40 mins to ferry for Isla Mujeres to enjoy more clean water beaches without waves. The staffs are very nice, theater with shows for kids every days, water zone, kids club with Mexican restaurant tacos open at noon was the best if compare with the others in this hotel, Hotel about 3* but i'll give them 4* for a nice staffs and clean hotel over all was good trip with my family.
Stayed 5 nights in Aug 2024

10/10 Excellent

MAJEED

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

10/10 Excellent

Labeeb

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was accessible, many dining options Hospitality
Stayed 6 nights in Aug 2024

4/10 Poor

Wael, Orlando

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Aug 2024

2/10 Terrible

Maria

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The experience was horrible. We found 3 cockroaches when pulling the bunk bed. Then we found cockroaches at every meal- breakfast buffet, sushi restaurant, at dinner. There were flies standing on the salad bar and when we complained about the cockroaches they justified it saying they had pest control and that was just a part of Cancun. The silverware was dirty often, the floors were dirty with food (not cleaned often enough) and there are lots of deteriorated things - walls, elevators, rusted doors. Just poor maintenance in general. Customer service was so bad. I’ve gone to Mexico multiple times and they tend to have GREAT service and very courteous people. Servers were not nice, often talked back when we complained, had a bad attitude and weren’t helpful.
Stayed 4 nights in Aug 2024

10/10 Excellent

JULES

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were excellent
Stayed 4 nights in Jun 2024

8/10 Good

Mandi

Traveled with family
Liked: Cleanliness, staff & service, amenities
The biggest downfall of staying here is that you can’t walk through the lobby or talk to a concierge about excursions without being pressured into hearing a sales pitch for their Luxury Travel Club. My husband and I caved in exchange for a discounted excursion. First they have a very friendly rep treat you to breakfast at their “exclusive” lighthouse restaurant at the hotel. (This restaurant supposedly only allows infinity members to have breakfast in it while normal guests of the all inclusive resort have to use the non-airconditioned buffet restaurant) Then they give you a tour of the two largest and most luxurious suites at the top level of the hotel and take you to the “VIP area” where the real pitch was given to us by a large man-child who vigorously scribbled things that didn’t even make sense on a giant pad of paper while explaining this travel agency-type website they were selling access to. Once I realized what they were trying to sell me was just another version of Expedia with promises of exclusive last minute deals to fancy penthouse suites, and I would have to commit to anywhere between a 10-30 year long subscription they pretty much lost me. But I thought, well I guess if this is like a $20 per month subscription I might consider it… but then they threw numbers that didn’t even make sense for what they were offering - a down payment of over $14000 on top of close to $1000 monthly for 3 years for 10 years of access. Find my full review for more. Avoid the pitch.
Stayed 5 nights in Aug 2024

6/10 Okay

Victor

Traveled with family and small children
Liked: Amenities
Lo mejor que ofrece el hotel es el completo menu bufette con variedad de comidas. El todo incluido no es completo, porque hay opciones que solamente son para socios y eso no lo mencionan cuando uno lo reserva. Las opciones de bebidas son bien pobres, sin sabor. Ofrecen muy poco para lo que se paga. Tenia mejores expectativas del Hotel.
Stayed 3 nights in Aug 2024

2/10 Terrible

Gibran

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is falling apart quite literally. There is no AC anywhere except for the rooms, so you will be HOT, the room we barely were able to get under 25 celsius (77 Fahrenheit). There was multiple cockroaches in the dining room of the buffet. The rooms are old, musty and dirty. I would not recommend this hotel to anyone in good conscience. The furniture around the hotel is very old and smells musty, and the pools are all very dirty. This hotel was not worth the $400 we paid for one night. The only saving grace is the beach, but that is it. Everything else here is really disappointing.
Stayed 1 night in Aug 2024

10/10 Excellent

Muhannad Sami

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2024

6/10 Okay

Victor

Traveled with family
Disliked: Amenities, property conditions & facilities
This hotel is far to what it was a few years ago. No A/C in common areas including the buffet, horrible! Lobby being repaired…many changes, not for good, including kids areas and food areas. Pool area, very poor service. Never again, I won’t waste my time and money again. You guys should know that to sell a place that is not ready will give you bad reputation, I feel I pay to be uncomfortable. Honestly, I did not enjoyed. Should write more, I feel next time I’ll try different, Expedia should do better about their customers, customer service is important. I just burned a week of my time and my money, and I already wrote about while I was in the hotel and no one asked me more. Improve that, cause at the end this is business and you are not doing it well. Send someone to that hotel and see the conditions, before people start asking you for refunds, I should have mine!
Stayed 7 nights in Jul 2024

10/10 Excellent

Amin, MAPLE

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Jul 2024

6/10 Okay

Servando

Disliked: Property conditions & facilities
Stayed 4 nights in Aug 2024

2/10 Terrible

Eva

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst service
Stayed 5 nights in Jul 2024

10/10 Excellent

Sergio

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

2/10 Terrible

Nakia Keyon

Stayed 6 nights in Jul 2024

2/10 Terrible

Vicente

Stayed 5 nights in Jul 2024

2/10 Terrible

Carlisha

Traveled with partner
Did not like. Food nasty also
Stayed 3 nights in Jul 2024

6/10 Okay

Erica

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
There was no AC in most places (like the buffet) And not a lot of options for breakfast. There was only a buffet and one more restaurant. The food at the buffet was not the best, the pancakes were hard and not tasty. The wait at dinner time was almost 2 hours every night and we had to wait in areas with no AC.
Stayed 7 nights in Jul 2024

10/10 Excellent

Edewin

Liked: Amenities
Very good property the view is amazing the beach a bit rough but it’s a unique experience
Stayed 3 nights in Jul 2024

8/10 Good

Yusmara Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2024

6/10 Okay

Leylah

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I liked that it was close to the airport. Beaches were beautiful but the waves were too harsh to even enjoy. The entire lobby and hotel was hot, renovating all day and night. We saw a few roaches in the buffet dining area which completely made me lose my appetite the entire time after that lol. Don’t cut off your hotel bracelet or they will charge you $200. Other than that, won’t return Pros: —staff was nice and accommodating — close to airport
Stayed 4 nights in Jul 2024

4/10 Poor

Genesis

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Very disappointed in my stay at this resort. I called 1 week prior to verify if they had AC because I was reading reviews saying that there was no AC. Receptionist on the phone said reviews were not telling the truth. Got there, and there was only AC in hotel room and SOME restaurants. Whole resort was HOT. Food was not good at the buffet or any restaurants. Saw several roaches at the buffet. Several waiters ignored us, took 15-20 mins to be greeted and when finally greeted, it was rudely. In my opinion, not a place to go if you’re a person of color. Best part of the resort was the ocean view.
Stayed 3 nights in Jul 2024

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Les falta más variedad en la comida buffete y mejorar el tiempo de los restaurantes a la carta. Esperamos más de una hora para cenar y como 45 minutos para traer la comida. En uno de ellos intenté pedir algo adicional (Comida oriental) y el mesero muy grosero dijo ya cerraron la cocina cuando seguía entrando gente al comedor. En general no me volvería a hospedar aquí la mayoría de las cosas se cierran a las 11 de la noche
Stayed 5 nights in Jul 2024