6/10 Okay
Heather
Traveled with group
Mar 22, 2024
Liked: Cleanliness, room comfort
Disliked: Staff & service
No out of hours access
The room itself was basic but oerfect for our needs. Our issue was in gaining access to the hotel as we were arriving late at night. The phone number didnt work when i tried to call the day before. I got a response via the contact hotel section on hotels.com and was advised to go in pedestrian gate and use the automated machine at check in. Sounded easy except on arrival the pedestrian gate was out of order as the pavement was dug up either side of it and the main gate shut. After standing with another family my friend climbed the gate to gain access then the hotels.com reservation code didnt work in the machine it had the incorrect amount of digits. Someone on the help line at the machine through broken english managed to sort it and meanwhile other guests had arrived and opened the main car gate.
It was daunting and stressful being stranded outside in the dark in the middle of the night. We were on the verge of looking for an alternative local hotel to book into. Not a great start to our disney holoday and i wouldnt stay again.
Heather
Stayed 1 night in Mar 2024