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The Black Swan - The Inn Collection Group

4.0 star property
Enjoy the free WiFi at this 4-star York hotel

Choose dates to view prices

Photo gallery for The Black Swan - The Inn Collection Group

Front of property - evening/night
Bar (on property)
Garden
Bar (on property)
Desk, iron/ironing board, free WiFi, bed sheets

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Breakfast included
  • Pet friendly
  • Housekeeping
  • Parking included
  • Free WiFi

Explore the area

Map
Market Place, Helmsley, York, England, YO62 5BJ
  • North York Moors National Park
    ‪1 min walk‬
  • Duncombe Park
    ‪4 min walk‬
  • Cleveland Way
    ‪4 min walk‬
  • Durham (MME-Teesside Intl.)
    ‪56 min drive‬

Room options

View all photos for Feature Double or Twin Room

Desk, iron/ironing board, free WiFi, bed sheets

Feature Double or Twin Room

  • 323 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Double or Twin Room

Desk, iron/ironing board, free WiFi, bed sheets

Double or Twin Room

  • 258 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Cosy Double Room

Desk, iron/ironing board, free WiFi, bed sheets

Cosy Double Room

  • 258 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room with Bunks

Family Room with Bunks | Desk, iron/ironing board, free WiFi, bed sheets

Family Room with Bunks

  • 258 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Twin Bunk Bed

View all photos for Classic Double or Twin Room

Desk, iron/ironing board, free WiFi, bed sheets

Classic Double or Twin Room

  • 258 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Double or Twin with Sofa Bed

Desk, iron/ironing board, free WiFi, bed sheets

Superior Double or Twin with Sofa Bed

  • 452 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Single Room

Desk, iron/ironing board, free WiFi, bed sheets

Single Room

  • 194 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Suite Double Room with View

Desk, iron/ironing board, free WiFi, bed sheets

Suite Double Room with View

  • 377 sq ft
  • Sleeps 2
  • 1 King Bed

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Property entrance

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  • Hot Tub
  • Breakfast included
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4.5 out of 5, Wonderful, (353)
The price is $363
per night
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Mar 8 - Mar 9
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About the neighborhood

Helmsley

York retreat .Your stay at this hotel will put you steps from Helmsley Arts Centre and a 5-minute walk from North York Moors National Park. Duncombe Park and Cleveland Way are also within half a mile (1 km).

What's nearby

  • Duncombe Park - 4 min walk
  • Helmsley Castle - 5 min walk
  • Hemsley Walled Garden - 7 min walk
  • Rievaulx Abbey - 6 min drive
  • Ampleforth Abbey - 9 min drive

Getting around

  • Thirsk Station - 22 min drive
  • Durham (MME-Teesside Intl.) - 56 min drive

Restaurants

  • ‪The Star Inn - ‬4 min drive
  • ‪Kirks Coffee House & Kitchen - ‬10 min drive
  • ‪Helmsley Brewing Co - ‬3 min walk
  • ‪Cafe Williams - ‬8 min drive
  • ‪The Fairfax Arms - ‬8 min drive

About this property

The Black Swan - The Inn Collection Group

Enjoy the free WiFi at this 4-star York hotel
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served. Public spaces have free WiFi.

The business-friendly The Black Swan - The Inn Collection Group also features multilingual staff, a garden, and coffee/tea in a common area. Free self parking is available.

This 4-star York hotel is smoke free.

  • 45 guestrooms or units
  • Full breakfast (free)
  • Coffee in lobby
  • Front desk (limited hours)
  • Staff is multilingual
  • Storage area for luggage
  • Garden
  • No smoking on site
  • Bar or lounge
  • Dining venue
The Black Swan - The Inn Collection Group offers 45 accommodations with coffee/tea makers and hair dryers. Digital television is provided.

Bathrooms include shower/tub combinations and complimentary toiletries. This York hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

Languages

English, French

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free full breakfast
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Accessibility

  • No elevator

Room amenities

Entertainment

  • TV with digital channels

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Heating
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in fee: GBP 25
Minimum check-in age: 18

Check-out

Check-out before 10:30 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 25

Special check-in instructions

The front desk is open daily from 7:30 AM - 11:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in

Access methods

Front desk (limited hours)

Pets

  • Pets: GBP 15 per pet, per day
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: GBP 15 per pet, per day
  • Service animals are exempt from fees
  • Early check-in fee: GBP 25 (subject to availability)
  • Late check-out fee: GBP 25 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards and cash
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts major credit cards, Visa, Mastercard, American Express, Eurocard, and cash. Cashless payment methods are available for all transactions.

We should mention

  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Black Swan Hotel York
Black Swan Hotel
The Black Swan Hotel
The Black Swan at Helmsley
The Black Swan - The Inn Collection Group York
The Black Swan - The Inn Collection Group Hotel
The Black Swan - The Inn Collection Group Hotel York

Frequently asked questions

How close is The Black Swan - The Inn Collection Group to the airport?

The Black Swan - The Inn Collection Group is 38.4 mi (56-min drive) away from the Durham (MME-Teesside Intl.) airport, the closest popular airport to the property.

How much does it cost to stay at The Black Swan - The Inn Collection Group?

As of Feb 22, 2025, prices found for a 1-night stay for 2 adults at The Black Swan - The Inn Collection Group on Mar 11, 2025 start from $104.21, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does The Black Swan - The Inn Collection Group have an airport shuttle?

Airport shuttle services are not available at The Black Swan - The Inn Collection Group.

Does The Black Swan - The Inn Collection Group offer free breakfast?

Yes, The Black Swan - The Inn Collection Group offers free breakfast.

Is there a casino at The Black Swan - The Inn Collection Group?

No, there is no casino at this hotel.

What time is check-in at The Black Swan - The Inn Collection Group?

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM. Early check-in costs GBP 25 (subject to availability).

Is there free parking at The Black Swan - The Inn Collection Group?

This hotel offers free self parking.

Does The Black Swan - The Inn Collection Group have a pool?

The Black Swan - The Inn Collection Group does not have a pool.

Does The Black Swan - The Inn Collection Group have a restaurant?

Yes, there is a restaurant on site.

Does The Black Swan - The Inn Collection Group have a spa?

There are no spa services available at this hotel.

How close is The Black Swan - The Inn Collection Group to downtown York?

The Black Swan - The Inn Collection Group is 0.2 mi away from Helmsley.

The Black Swan - The Inn Collection Group Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 184 out of 341 reviews
Rating 8 - Good. 107 out of 341 reviews
Rating 6 - Okay. 38 out of 341 reviews
Rating 4 - Poor. 9 out of 341 reviews
Rating 2 - Terrible. 3 out of 341 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Staff & service
Pretty noisy. Basic pub food. Not much service. Breakfast was ok.
Stayed 1 night in Nov 2024

10/10 Excellent

Tracy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was really nice and well presented, and there were a few different options to the usual . All the staff from the receptionist to cleaners wers really friendly and couldnt do enough for you. We will definately be back
Stayed 2 nights in Nov 2024

8/10 Good

Jason

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Nice pub.
Stayed 3 nights in Oct 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location.
Good location on the market place in Helmsley. Good service, delicious food, comfortable room. Quaint building with lots of character. Thank you.
Stayed 1 night in Oct 2024

6/10 Okay

Dan

Stayed 1 night in Sep 2024

10/10 Excellent

Edward

Liked: Cleanliness, property conditions & facilities
Excellent
Stayed 1 night in Oct 2024

4/10 Poor

Kendra

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Property needs a Refresh !! Food less than average Too many steps to get to your room.
Stayed 3 nights in Sep 2024

6/10 Okay

Stephanie

Stayed 1 night in Sep 2024

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
I loved everything about the Black Swan except for the attention to detail when it came to cleanliness Pillowcase so I’m one of the beds was dirty was not replaced
Stayed 3 nights in Sep 2024

8/10 Good

Helen

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Lovely hotel in centre of town, staff all very helpful and friendly. Room was spacious and comfortable bed and decent shower. Bar and restaurant areas excellent with great service. Breakfast was plentiful and well cooked with local products. Overall great experience and will certainly return.
Stayed 1 night in Aug 2024

8/10 Good

eric

Traveled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
Staff are amazing people. However, the bathroom was disgusting with human pubic hair on the floor and bathtub. No toiletry supplies and had to get some at the front desk. Attempted to send photos, but email was bounced back.
Stayed 1 night in Aug 2024

8/10 Good

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities
Nice venue to stay at, close to local amenities.
Stayed 2 nights in Aug 2024

10/10 Excellent

Christopher

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel with a great team of staff. Nothing was too much and always on hand to check everything was okay
Stayed 1 night in Aug 2024

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ALL GOOD HOTEL
Location food and staff were all superb. They were also willing to accept cash for room payment ! Car parking at rear off hotel was available on all five days of our stay and never had to park else where. Can't praise this hotel and staff enough.
Stayed 5 nights in Jul 2024

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Anthony

Traveled with partner
Liked: Property conditions & facilities
Very clean , friendly staff , excellent breakfast, highly recommended
Stayed 1 night in Jul 2024

10/10 Excellent

James

Liked: Property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Overall a poor stay unfortunately
Room was clean, carpets very old and tired. Main areas weren’t so clean, tables sticky, dog wee on floor, carpet in main hallway. We had to cancel our food order on an evening meal as we had waited over an hour. We also had to put in a noise complaint about the room next to ours, very loud talking / shouting and tv on loud at midnight. Overall not a great stay at all. While hotel needs a re vamp.
Stayed 2 nights in Jun 2024

6/10 Okay

Jenny

Stayed 1 night in Jun 2024

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Hotel
Had a lovely stay. Room was bery clean. Staff were friendly
Stayed 1 night in Jun 2024

8/10 Good

Kath

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

8/10 Good

Jessica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

8/10 Good

ANDREA

Stayed 1 night in May 2024

6/10 Okay

ANDREA

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 1 night in May 2024