10/10 Excellent
Yolanda
Traveled with partner
Sep 15, 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the beautiful Dreams Onyx Resort and Spa July 4th - 9th to celebrate our 15th wedding anniversary.
Upon arrival the bellman greeted us, took our luggage to the hold area and guided us to the reception desk. Ryan at the desk was very welcoming and assisted us with check in which thankfully did not take long. My husband decided to upgrade to the preferred club and that was the best decision!! Upgrade room, upgrade breakfast seating and butler service.
After check in we waited in the preferred club to meet our Butler. This is a relaxing space where you can enjoy snacks, finger foods and premium bar service. A friendly young lady did approach us inquiring if we would like to hear about their timeshare. We kindly declined and it was never mentioned again through out our trip.
Our Butler, Rafael, greeted us and escorted us to our room. Let me say now he provided extraordinary service from the time we met him until the time of our departure! On our anniversary he made arrangements for a nice intimate dinner and surprisingly beautifully decorated our room while we were at dinner. Twice a day he checked on us to ask if we needed anything and confirmed our dinner reservations. We are so thankfully for Rafael’s genuine hospitality, he truly went above and beyond!!
Huge shout out to the fabulous staff:
Check in - Ryan
Butler - Rafael
Housekeep - Monica, Dorinda
Pool Bar - Jean, Alejandro and Carlos
Dining - Perla, Juan, Alexander and Luigi
Yolanda
Stayed 5 nights in Jul 2024