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The Hacienda at Krystal Grand Puerto Vallarta

4.0 star property
4-star beachfront hotel near Cruise Ship Terminal

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Photo gallery for The Hacienda at Krystal Grand Puerto Vallarta

2 outdoor pools
4 bars/lounges, poolside bar
Jr Suite Hacienda King | Premium bedding, minibar, in-room safe, desk
7 restaurants, breakfast, lunch, dinner served; international cuisine
Property entrance

Reviews

7.8 out of 10
Good

Popular amenities

  • Parking available
  • Bar
  • Spa
  • 24/7 front desk

Explore the area

Map
Ave. de Las Garzas 136-1, Zona Hotelera Norte, Puerto Vallarta, JAL, 48333
  • Cruise Ship Terminal
    ‪10 min walk‬
  • La Isla
    ‪11 min walk‬
  • Malecon
    ‪5 min drive‬
  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪12 min drive‬

Room options

View all photos for Junior Suite Hacienda Swim Out

Junior Suite Hacienda Swim Out | Premium bedding, minibar, in-room safe, desk

Junior Suite Hacienda Swim Out

  • 463 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite Hacienda Terrace

Junior Suite Hacienda Terrace | Bathroom | Shower, free toiletries, towels

Junior Suite Hacienda Terrace

  • 463 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Hacienda Swim Out King

Junior Suite Hacienda Swim Out King | Premium bedding, minibar, in-room safe, desk

Junior Suite Hacienda Swim Out King

  • 452 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Jr Suite Hacienda King

Jr Suite Hacienda King | Premium bedding, minibar, in-room safe, desk

Jr Suite Hacienda King

  • 463 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Hacienda King Pool View

Junior Suite Hacienda King Pool View | Premium bedding, minibar, in-room safe, desk

Junior Suite Hacienda King Pool View

  • 463 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Hacienda Pool View

Junior Suite Hacienda Pool View | Premium bedding, minibar, in-room safe, desk

Junior Suite Hacienda Pool View

  • 463 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite Hacienda Double

Junior Suite Hacienda Double | Premium bedding, minibar, in-room safe, desk

Junior Suite Hacienda Double

  • 463 sq ft
  • Sleeps 3
  • 2 Double Beds

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About the neighborhood

Puerto Vallarta

Beachside getaway.Within a 15-minute walk of this Hotel Zone hotel, you'll find Bay of Banderas and Cruise Ship Terminal. Hotel Zone Beach and Playa de Oro are also within half a mile (1 km).

What's nearby

  • Hotel Zone Beach - 2 min walk - 0.2 miles
  • Cruise Ship Terminal - 10 min walk - 0.6 miles
  • La Isla - 11 min walk - 0.6 miles
  • International Convention Center - 4 min drive - 2.6 miles
  • Malecon - 5 min drive - 3.0 miles

Getting around

  • Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) - 12 min drive

Restaurants

  • ‪Porfirio’s - ‬6 min walk
  • ‪Outback Steakhouse - ‬3 min walk
  • ‪Tacos Candora - ‬1 min walk
  • ‪Lobby Bar - ‬4 min walk
  • ‪Monkey Business Puerto Vallarta - ‬2 min walk

About this property

The Hacienda at Krystal Grand Puerto Vallarta

4-star beachfront hotel near Cruise Ship Terminal
The Hacienda at Krystal Grand Puerto Vallarta is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

The Hacienda at Krystal Grand Puerto Vallarta offers its guests 2 outdoor swimming pools and a 24-hour fitness center. There are 7 restaurants and 2 coffee shops/cafes on site. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a poolside bar. WiFi is available in public spaces for a fee.

A business center and meeting rooms are available. A rooftop terrace, spa services, and a library are also featured at the business-friendly The Hacienda at Krystal Grand Puerto Vallarta. For a fee, parking is available.

This 4-star Puerto Vallarta hotel is smoke free.

  • 192 guestrooms or units
  • 7 dining venues
  • 4 bars or lounges
  • 2 coffee shops
  • Meeting rooms
  • Terrace on the roof
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Garden
  • ATM
  • Elevator
  • No smoking on site
  • Bar by the pool
The Hacienda at Krystal Grand Puerto Vallarta offers 192 air-conditioned accommodations with minibars and espresso makers. Rooms open to furnished balconies. Beds feature premium bedding. Flat-screen televisions come with premium satellite channels. Bathrooms include showers and complimentary toiletries.

This Puerto Vallarta hotel provides wired Internet access for a surcharge. Business-friendly amenities include desks and safes. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

Guests can pamper themselves by indulging in the onsite spa services. Services include facials, body scrubs, and body treatments. A variety of treatment therapies are provided, including hydrotherapy.

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Wired internet (MXN 190 per day)
  • Available in some public areas: WiFi (MXN 190 per day)

Parking and transportation

  • Valet parking on site (MXN 55 per night)

Food and drink

  • 2 coffee shops/cafes
  • 4 bars/lounges
  • 7 restaurants
  • A poolside bar

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Library

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • Flat-screen TV with premium satellite channels

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in time starts at 4:00 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Antigen screening is available at no charge for US citizens (up to 2 guests per booking) staying 3 nights or more.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children younger than 13 are not allowed at this adults-only property. All guests 13 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wired internet: MXN 190.00 per day (rates may vary)
  • Fee for wireless internet in public areas: MXN 190.00 per day (rates may vary)
  • Valet parking fee: MXN 55 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 13 years old aren't allowed.

Property is also known as

Hacienda Hilton All-Inclusive Adults All-inclusive property
Hacienda Hilton Puerto Vallarta All-Inclusive Adults
Hacienda Hilton All-Inclusive Adults
Hacienda Hilton Puerto Vallarta All-Inclusive Adults Hotel
Hacienda Hilton All-Inclusive Adults Hotel
Hacienda Hilton Puerto Vallarta All-Inclusive Adults
Hacienda Hilton Puerto Vallarta All-Inclusive Adults Hotel
Hacienda Hilton All-Inclusive Adults Hotel
Hacienda Hilton Puerto Vallarta All-Inclusive Adults
Hacienda Hilton All-Inclusive Adults
The Hacienda at Hilton Puerto Vallarta All Inclusive Adults Only
The Hacienda at Hilton Puerto Vallarta All Inclusive Adults Only

Frequently asked questions

How close is The Hacienda at Krystal Grand Puerto Vallarta to the airport?

The Hacienda at Krystal Grand Puerto Vallarta is 3.8 mi (12-min drive) away from the Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) airport, the closest popular airport to the property.

How much does it cost to stay at The Hacienda at Krystal Grand Puerto Vallarta?

As of Apr 24, 2025, prices found for a 1-night stay for 2 adults at The Hacienda at Krystal Grand Puerto Vallarta on May 4, 2025 start from $277.16, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does The Hacienda at Krystal Grand Puerto Vallarta have an airport shuttle?

Airport shuttle services are not available at The Hacienda at Krystal Grand Puerto Vallarta.

How close is The Hacienda at Krystal Grand Puerto Vallarta to the beach?

This hotel is on the beach. Don't forget your sunscreen!

Does The Hacienda at Krystal Grand Puerto Vallarta offer free breakfast?

The Hacienda at Krystal Grand Puerto Vallarta does not offer free breakfast.

Is there a casino at The Hacienda at Krystal Grand Puerto Vallarta?

No, there is no casino at this hotel, but Vallarta Casino (2-min drive) and Winclub Casino Platinum (4-min drive) are nearby.

What time is check-in at The Hacienda at Krystal Grand Puerto Vallarta?

Check-in begins at 4:00 PM.

Is there free parking at The Hacienda at Krystal Grand Puerto Vallarta?

Free parking is not available at this hotel. Valet parking is available for MXN 55 per night.

Does The Hacienda at Krystal Grand Puerto Vallarta have a pool?

The Hacienda at Krystal Grand Puerto Vallarta features 2 outdoor pools.

Does The Hacienda at Krystal Grand Puerto Vallarta have a restaurant?

The Hacienda at Krystal Grand Puerto Vallarta is home to Talvera, which features international cuisine.

Does The Hacienda at Krystal Grand Puerto Vallarta have a spa?

This hotel doesn't have a spa, but it does offer facials, body scrubs, and massages.

How close is The Hacienda at Krystal Grand Puerto Vallarta to downtown Puerto Vallarta?

The Hacienda at Krystal Grand Puerto Vallarta is 1.1 mi away from Puerto Vallarta.

The Hacienda at Krystal Grand Puerto Vallarta Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 343 out of 888 reviews
Rating 8 - Good. 246 out of 888 reviews
Rating 6 - Okay. 150 out of 888 reviews
Rating 4 - Poor. 84 out of 888 reviews
Rating 2 - Terrible. 65 out of 888 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Eirlys

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great week at The Hacienda at Krystal Grand Puerto Vallarta. We stayed on the adult side so it was very peaceful but did spend some time at the Krystal Grand and appreciated that we had a choice. The property is very pretty and the beach is lovely. The food wasnt spectacular, but I was not expecting it to be. Servers were awesome! Great atmosphere.
Stayed 5 nights in Jan 2025

6/10 Okay

Mark

Traveled with group
Liked: Staff & service, property conditions & facilities
Too noisy at night. Had to upgrade my room to get away from it. Advance notice to all residents should be given for parties by the pool!! Waiters service during all meals and by the pool was excellent.
Stayed 8 nights in Jan 2025

4/10 Poor

Carol

Stayed 7 nights in Jan 2025

8/10 Good

Jeremiah Donald

Stayed 7 nights in Dec 2024

4/10 Poor

Jaanai

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Staff certainly did not clean our room when asked, clothing from the previous occupants were still in the closet upon arrival. Unfortunately the food wasn’t the best but not the worst either. Specialty coffees from the coffee bars were amazing and the omelets were fantastic.
Stayed 5 nights in Jan 2025

10/10 Excellent

Jacinth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2024

6/10 Okay

Caryl Ann

Traveled with partner
Liked: Staff & service
Food is not their forte.
Stayed 16 nights in Dec 2024

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Dec 2024

4/10 Poor

patti

Stayed 7 nights in Dec 2024

8/10 Good

Edith

Stayed 4 nights in Dec 2024

8/10 Good

Autumn Harji Bonto

Liked: Cleanliness
Stayed 7 nights in Dec 2024

6/10 Okay

Allyson

Disliked: Cleanliness
For the higher-than-average price point, it was just okay. Food was less than okay. Probably wouldn’t return.
Stayed 7 nights in Dec 2024

8/10 Good

Ellen

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2024

6/10 Okay

Laurie

Liked: Cleanliness, staff & service, property conditions & facilities
Easy to get around didn’t like same buffet food everyday and the staff removing towels and belongings on pool chairs
Stayed 7 nights in Dec 2024

8/10 Good

Megan

Traveled with partner
Liked: Staff & service
We loved the adults only pool and servers at the pool , Luis was our guy all week and he was awesome! We spent our days at the pool and planned for dinners and evenings out on Malecon boardwalk and the romantico zone. Perfect vacation spot for us!
Stayed 7 nights in Dec 2024

6/10 Okay

Lindsay

Disliked: Property conditions & facilities
There are a lot of positives about the property such as the hard working people who try so hard to make you happy with scare resources. The location and beach are good but the shelves in our room were dusty, broken levers in shower, no hot water working for tub and no room safe, stained towels etc. Also not enough lounge chairs around the adult pool so people are racing out at 5 in the morning to secure chairs. Food is not great. The app that you need to use for the reservation system for the restaurants never worked and booking through the concierge never showed up at the restaurant so you’d show up for dinner to be kicked out. I hope new management of the property will improve the whole place. Again the people are great and work so hard. The New Year’s party dinner they put on was absolutely excellent
Stayed 8 nights in Dec 2024

4/10 Poor

Austen

Traveled with family
The room’s AC did not work, no safe either. Paper thin walls can hear neighbours clearly all night. Not enough pool chairs, lots are broken and it’s impossible to get one unless you wake up at 5-6 am to sit on them( if you leave the staff takes your stuff away). Food is very poor, never once had bacon in the morning as it was always empty and never filled. Always lines for the buffetts at dinner as at full capacity it can not handle it. The only good thing about the resort was the people, very hard working and happy. Definitely a sub 3.5 star resort. Would not return
Stayed 8 nights in Dec 2024

4/10 Poor

Davinderjit

Traveled with family
Liked: Amenities
Disliked: Cleanliness, staff & service
Property location is good But property itself is not good
Stayed 3 nights in Dec 2024

4/10 Poor

patricia

Stayed 8 nights in Oct 2024

4/10 Poor

Brenda Peredia

Stayed 5 nights in Dec 2024

6/10 Okay

Staci

Traveled with partner
Liked: Staff & service
All the employees at the resort are amazing! The food is average, the resort is clean and the drinks are cold! All in all, it was a nice stay for an all inclusive.
Stayed 7 nights in Dec 2024

6/10 Okay

Andrea

Stayed 7 nights in Nov 2024

6/10 Okay

Gisheeno Ann

Stayed 3 nights in Dec 2024

10/10 Excellent

Christian

Stayed 4 nights in Nov 2024

4/10 Poor

Brandon

Traveled with group, Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I could write a whole essay but here are the big issues. One is the mosquitos are terrible at the hacienda side you couldn’t be out of the water without getting attacked The rooms were covered in mold You pay for a swim up pool completely shaded so it’s freezing because they don’t heat it so it’s honestly a massive waste of money The food was awful the only decent food was the lunch pavilion The breakfast was ok except the pancakes and French toast would be raw in the middle Most of our dinners were served extremely cold food just terrible lack of effort on the food side. The only thing saving this resort is the bartenders and servers
Stayed 5 nights in Nov 2024