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The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites

4.5 star property
4.5-star adults-only hotel near Quinta Avenida

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Photo gallery for The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites

Deluxe Junior Suite, 2 Queen Beds | In-room safe, blackout drapes, iron/ironing board, free WiFi
Sauna, hot tub, steam room, body treatments, hydrotherapy, aromatherapy
In-room safe, blackout drapes, iron/ironing board, free WiFi
In-room safe, blackout drapes, iron/ironing board, free WiFi
Outdoor pool, pool umbrellas, sun loungers

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar

Explore the area

Map
1 Ave. Norte y Calle 28 Norte, Gonzalo Guerrero, Playa del Carmen, QROO, 77720
  • Quinta Avenida
    ‪1 min walk‬
  • Mamitas Beach
    ‪3 min walk‬
  • Playa del Carmen Main Beach
    ‪3 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪49 min drive‬

Room options

View all photos for Deluxe Junior Suite, Partial Ocean View

Deluxe Junior Suite, Partial Ocean View | Beach/ocean view

Deluxe Junior Suite, Partial Ocean View

  • 482 sq ft
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Deluxe Junior Suite, 2 Queen Beds

In-room safe, blackout drapes, iron/ironing board, free WiFi

Deluxe Junior Suite, 2 Queen Beds

  • 482 sq ft
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Deluxe Junior Suite, Work & Play

In-room safe, blackout drapes, iron/ironing board, free WiFi

Deluxe Junior Suite, Work & Play

  • 482 sq ft
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxurious Grand Master Suite

In-room safe, blackout drapes, iron/ironing board, free WiFi

Luxurious Grand Master Suite

  • 1479 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Junior Suite, City View

Deluxe Junior Suite, City View | In-room safe, blackout drapes, iron/ironing board, free WiFi

Deluxe Junior Suite, City View

  • 482 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxurious Grand Master Suite, Partial Ocean View

Luxurious Grand Master Suite, Partial Ocean View | Beach/ocean view

Luxurious Grand Master Suite, Partial Ocean View

  • 1479 sq ft
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Junior Suite, 1 King Bed

Deluxe Junior Suite, 1 King Bed | In-room safe, blackout drapes, iron/ironing board, free WiFi

Deluxe Junior Suite, 1 King Bed

  • 482 sq ft
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxurious Master Suite

In-room safe, blackout drapes, iron/ironing board, free WiFi

Luxurious Master Suite

  • 1079 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About the neighborhood

Playa del Carmen

City center retreat .At this Downtown Playa del Carmen hotel, you'll be well placed to visit Quinta Avenida and Playa del Carmen Main Beach, both within a 5-minute walk. Mamitas Beach and Mario Villanueva Stadium Madrid are also within half a mile (1 km).

What's nearby

  • Quinta Avenida - 1 min walk - 0.1 miles
  • Mamitas Beach - 3 min walk - 0.2 miles
  • Playa del Carmen Main Beach - 3 min walk - 0.2 miles
  • Quinta Alegría Shopping Mall - 6 min walk - 0.3 miles
  • Playa del Carmen Maritime Terminal - 19 min walk - 1.1 miles

Getting around

  • Cancun Intl. Airport (CUN) - 49 min drive

Restaurants

  • ‪Starbucks - ‬2 min walk
  • ‪El Diez Parrilla Argentina - la 5ta Avenida, Playa del Carmen - ‬2 min walk
  • ‪Ah Cacao Chocolate Café - ‬2 min walk
  • ‪Sonora Grill - Playa del Carmen - ‬2 min walk
  • ‪Micaela's - ‬2 min walk

About this property

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites

4.5-star adults-only hotel near Quinta Avenida
Some rates at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites offers its guests a full-service spa, an outdoor pool, and a hot tub. There are 3 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi.

A business center and meeting rooms are available. A fitness center, a sauna, and a rooftop terrace are also featured at the luxury The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites. Free valet parking is available.

Smoking is allowed in designated areas at this 4.5-star Playa del Carmen hotel.

  • 1 building
  • 120 guestrooms or units
  • 4 levels
  • 3 dining venues
  • 2 bars or lounges
  • Meeting rooms
  • Built in 2018
  • Deli
  • Terrace on the roof
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Gift shop
  • Elevator
  • Smoking in designated areas
  • Water dispenser
  • Bar by the pool
The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites offers 120 air-conditioned accommodations with iPod docking stations and safes. Rooms open to furnished balconies. Accommodations offer separate sitting areas. 50-inch flat-screen televisions come with cable channels. Microwaves and coffee/tea makers are provided. Bathrooms include rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and ceiling fans. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Okom has 4 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free covered self parking on site
  • Free covered valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: USD 10 per person
  • 2 bars/lounges
  • 3 restaurants
  • A poolside bar
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • 2 hot tubs
  • Bicycle storage
  • Billiards/pool table
  • Full-service spa
  • Gym
  • Indoor pool
  • Outdoor pool
  • Sauna
  • Steam room
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Accessible shuttle
  • Elevator (48 inch wide door)
  • Front entrance ramp
  • Handrails in stairways
  • Pool hoist on site
  • Tile flooring in room
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (35 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

Room amenities

Entertainment

  • 50-inch flat-screen TV with cable channels
  • iPod dock

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Towels provided

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Microwave

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Free local calls
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Separate sitting area
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
All guests, including children, are required to present a valid government-issued ID card at check-in.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 2.81 per accommodation, per night
  • Resort fee: USD 12 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 10 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property uses eco-friendly cleaning products
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and cash. This property uses eco-friendly cleaning products.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Pets and service animals are not allowed on site.

Property is also known as

Reef 28 All Inclusive Adults All-inclusive property
Reef 28 All Inclusive Adults Playa del Carmen
Reef 28 All Inclusive Adults
Reef 28 All Inclusive Adults All-inclusive property
Reef 28 All Inclusive Adults Playa del Carmen
Reef 28 All Suites Gourmet All Inclusive Adults Playa del Carmen
All-inclusive property The Reef 28 All Inclusive - Adults Only
The Reef 28 All Inclusive - Adults Only Playa del Carmen
The Reef 28 All Inclusive Adults Only
Reef 28 All Suites Gourmet All Inclusive Adults
The Reef 28 All Inclusive Adults Only
The Reef 28 Inclusive

Frequently asked questions

How close is The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites to the airport?

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites is 21.6 mi (278-min drive) away from the Cozumel Intl. Airport (CZM) airport, the closest popular airport to the property.

How much does it cost to stay at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

As of Apr 8, 2025, prices found for a 1-night stay for 2 adults at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites on May 6, 2025 start from $132.15, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites have an airport shuttle?

Airport shuttle services are not available at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites.

How close is The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites to the beach?

This hotel is a short 3-minute walk from Playa del Carmen Main Beach and 3-minute walk from Mamitas Beach. Don't forget your sunscreen!

Does The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites offer free breakfast?

Free breakfast isn’t provided at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites, but buffet breakfast is offered for a fee of USD 10 per person. It's available every day from 7:00 AM to 11:00 AM.

Is there a casino at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

No, there is no casino at this hotel, but Riviera Gran Casino (14-min walk) is nearby.

What time is check-in at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

Check-in start time: 3:00 PM; Check-in end time: anytime.

Is there free parking at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

This hotel offers free valet parking.

Does The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites have a pool?

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites features an outdoor pool.

Does The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites have a restaurant?

Yes, there are 3 restaurants on site.

Does The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites have a spa?

Pamper yourself with a day at Okom, where you can enjoy body scrubs, body wraps, and massages.

How close is The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites to downtown Playa del Carmen?

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites is 0.4 mi away from Playa del Carmen.

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 636 out of 1056 reviews
Rating 8 - Good. 223 out of 1056 reviews
Rating 6 - Okay. 91 out of 1056 reviews
Rating 4 - Poor. 55 out of 1056 reviews
Rating 2 - Terrible. 51 out of 1056 reviews

9.4/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Sean Lee

Liked: Cleanliness
Stayed 5 nights in Jan 2025

8/10 Good

Thrity

Traveled with partner
Liked: Amenities
Beautiful, spacious, clean room. Extremely noisy as a bar was beneath our balcony. Even with earplugs in we could hear the loud music.
Stayed 9 nights in Dec 2024

2/10 Terrible

Carrie

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Lobby was nice with big bar... ROOM, BEDDING DAMP, THEN OUR CLOTHES, THEN THE AWFUL SMELL! Unfortunately, we had significant issues with the room we were provided. It was was damp and smelly, the bedding was damp and had an awful smell...mold or mildew present. This created quite an uncomfortable and unhealthy environment, forcing us to keep the sliding door open to air out the space. We could not use the AC as it made the small worse. Despite this, the dampness persisted, affecting our clothing, which remained damp throughout the stay. Neither the phone or TV ever worked; were told no one available to fix. Also, we needed to shorten our stay and contacted Expedia to ask for a change in our reservation before our stay; however, but were told that their attempts to contact the Reef 28 went unanswered. The management refused to reimburse us ANY AMOUNT for the 2 days we paid for that we were unable to use ($875 ) With the long notice we gave, most likely they could have rebooked the room.Although I would feel sorry for anyone who would have booked it. After spending two days at the hotel, and on the way home, I was coughing, sneezing and having respiratory problems. Within 3 days I was put on antibiotics. I have not been this sick for years! Coincidence? Sad experience my Grandson's first visit to Mexico.
Stayed 4 nights in Dec 2024

10/10 Excellent

Greggory

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was close to 5th Ave, and the beach. Staff was friendly and very helpful. Hotel was clean and food was great, and it was good time. Only one issue, which was outside noise at night was very loud, but there is nothing the hotel can do about that. I would go back again as it was a very good vacation!
Stayed 7 nights in Dec 2024

10/10 Excellent

James, Orleans

Traveled with partner
Liked: Cleanliness
Very clean
Stayed 2 nights in Jan 2025

10/10 Excellent

Conor

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an amazing time at the Reef28 and I will definitely recommend this place to my friends who want an all inclusive. The food was amazing, the staff extremely friendly and the amenities perfect. I would like to give a special shout-out to these people: the cleaning people who left our room immaculate every time, and our servers: Alondra, Paul, Kevin, Juan and Ritchie. Thanks to Felipe also for his warm welcoming gifts.
Stayed 6 nights in Dec 2024

10/10 Excellent

Corie

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are nice and clean, great location.
Stayed 2 nights in Jan 2025

10/10 Excellent

glenn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was well maintained and the staff were very helpful with anything that came up and timely in their actions. My only complaint would be that they did not have enough lawn chairs out by the pool
Stayed 7 nights in Dec 2024

10/10 Excellent

Ephraim W

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

8/10 Good

Petra Joy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay at Reef 28. As a solo female traveller I appreciated the welcoming and helpful staff at the resort, especially Eli at the concierge desk. No one was pushy and I didn't constantly feel like I was being sold to. The food choices at the resort were varied, and fine, the Mexican choices were the best. I was hoping for a bit more authentic flavour but I guess they have to cater to more standard tourist tastes. Great location to wander down to the beach or explore the shopping streets.
Stayed 7 nights in Dec 2024

10/10 Excellent

Charlene

Liked: Cleanliness, staff & service, property conditions & facilities
The suite was very nice. Staff was very helpful and knowledgeable. The food was good overall stay was excellent.
Stayed 5 nights in Dec 2024

4/10 Poor

London

Stayed 6 nights in Dec 2024

8/10 Good

Helene

Stayed 8 nights in Dec 2024

10/10 Excellent

Darwin

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing place! Amazing stay and our room was absolutely beautiful
Stayed 1 night in Oct 2024

8/10 Good

James

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 6 nights in Dec 2024

10/10 Excellent

REZA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 5 nights in Dec 2024

8/10 Good

Christopher

Traveled with group
Liked: Cleanliness, staff & service
not much to do with in the resort but it was fun nonetheless
Stayed 7 nights in Dec 2024

8/10 Good

Guy

Stayed 4 nights in Nov 2024

6/10 Okay

Zuleyka

Stayed 2 nights in Dec 2024

10/10 Excellent

Vlad

Stayed 5 nights in Nov 2024

4/10 Poor

Vivek

Traveled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
3/4 of my group got food poisoning some of the worst any of us have had. Didn’t eat anywhere other than the hotel and it started on day 2/3 of a 7 day trip. Most of the staff seem angry all the time. Food is always like warm or cold for the sit down dinner. Items don’t have much flavor or just don’t taste that good. Not horrible but not good. Pool chlorine was so high it’s insane. The other sister Reef hotel in Playacar was a much better spot to visit I recommend staying there.
Stayed 7 nights in Dec 2024

10/10 Excellent

John

Traveled with partner
Liked: Amenities, property conditions & facilities
Everything was amazing
Stayed 5 nights in Dec 2024

10/10 Excellent

HARRY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent and great location if you want to stay away from all the loudness of 10th Ave, but still within walking distance
Stayed 1 night in Dec 2024

8/10 Good

Yelmaris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
La experiencia fue miy buena, Denisse la bartender expectacular. El servicio en el front desk muy bueno.
Stayed 4 nights in Dec 2024

10/10 Excellent

Tor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value near everything.
Good value for price. Located near Mamitas Beach Club and 5the Avenue. The rooms are comfortable, the breakfast was included and buffet style or in restaurant. There is a rooftop bar. Pool also on rooftop was small, not lap poo. Gym was basic and a little under par. Over all liked our stay.
Stayed 2 nights in Dec 2024