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The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites

4.5 star property
4.5-star adults-only hotel near Playa del Carmen Main Beach

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites

Rooftop terrace
Front of property - evening/night
Exterior
Property amenity
Sauna, spa tub, steam room, body treatments, hydrotherapy, aromatherapy

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Breakfast available
  • Spa
  • Pool
  • Restaurant
  • All inclusive
  • Bar
    Bar
The price is $165
includes taxes & fees
$137 per night
Dec 15 - Dec 16

Explore the area

Map
1 Ave. Norte y Calle 28 Norte, Gonzalo Guerrero, Playa del Carmen, QROO, 77720
  • Quinta Avenida
    1 min walk
  • Mamitas Beach
    3 min walk
  • Playa del Carmen Main Beach
    3 min walk
  • Playa Del Carmen, Quintana Roo (PCM)
    8 min drive

Room options

View all photos for Deluxe Junior Suite, Partial Ocean View

Deluxe Junior Suite, Partial Ocean View | Beach/ocean view

Deluxe Junior Suite, Partial Ocean View

  • 482 sq ft
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Deluxe Junior Suite, 2 Queen Beds

Premium bedding, pillowtop beds, in-room safe, blackout drapes

Deluxe Junior Suite, 2 Queen Beds

  • 482 sq ft
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Deluxe Junior Suite, Work & Play

Premium bedding, pillowtop beds, in-room safe, blackout drapes

Deluxe Junior Suite, Work & Play

  • 482 sq ft
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxurious Grand Master Suite

Premium bedding, pillowtop beds, in-room safe, blackout drapes

Luxurious Grand Master Suite

  • 1479 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Junior Suite, City View

Deluxe Junior Suite, City View | Premium bedding, pillowtop beds, in-room safe, blackout drapes

Deluxe Junior Suite, City View

  • 482 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxurious Grand Master Suite, Partial Ocean View

Luxurious Grand Master Suite, Partial Ocean View | Beach/ocean view

Luxurious Grand Master Suite, Partial Ocean View

  • 1479 sq ft
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Junior Suite, 1 King Bed

Deluxe Junior Suite, 1 King Bed | Premium bedding, pillowtop beds, in-room safe, blackout drapes

Deluxe Junior Suite, 1 King Bed

  • 482 sq ft
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxurious Master Suite

Premium bedding, pillowtop beds, in-room safe, blackout drapes

Luxurious Master Suite

  • 1079 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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Exterior detail
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Spa
Free WiFi
4.3 out of 5, Excellent, (2628)
The price is $225
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$225 total
includes taxes & fees
Dec 5 - Dec 6
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About the neighborhood

Playa del Carmen

City center retreat .At this Downtown Playa del Carmen hotel, you'll be well placed to visit Playa del Carmen Main Beach and Quinta Avenida, both within a 5-minute walk. Mamitas Beach and Mario Villanueva Stadium Madrid are also within half a mile (1 km).

What's nearby

  • Quinta Avenida - 1 min walk - 0.1 miles
  • Mamitas Beach - 3 min walk - 0.2 miles
  • Playa del Carmen Main Beach - 3 min walk - 0.2 miles
  • Quinta Alegría Shopping Mall - 6 min walk - 0.3 miles
  • Playa del Carmen Maritime Terminal - 19 min walk - 1.1 miles

Getting around

  • Cancun Intl. Airport (CUN) - 49 min drive

Restaurants

  • ‪Starbucks - ‬2 min walk
  • ‪El Diez Parrilla Argentina - la 5ta Avenida, Playa del Carmen - ‬2 min walk
  • ‪Ah Cacao Chocolate Café - ‬2 min walk
  • ‪Sonora Grill - Playa del Carmen - ‬2 min walk
  • ‪Micaela's - ‬2 min walk

About this property

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites

4.5-star adults-only hotel near Playa del Carmen Main Beach
Some rates at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites offers its guests a full-service spa, an outdoor pool, and a spa tub. There are 3 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi.

A business center and meeting rooms are available. A fitness center, a sauna, and a rooftop terrace are also featured at the luxury The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 4.5-star Playa del Carmen hotel.

  • 1 building
  • 120 guestrooms or units
  • 4 levels
  • 3 dining venues
  • 2 bars or lounges
  • Meeting rooms
  • Built in 2018
  • Deli
  • Terrace on the roof
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Gift shop
  • Elevator
  • Smoking in designated areas
  • Water dispenser
  • Bar by the pool
The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites offers 120 air-conditioned accommodations with iPod docking stations and safes. Rooms open to furnished balconies. Accommodations offer separate sitting areas. Pillowtop beds feature premium bedding. 50-inch flat-screen televisions come with cable channels. Microwaves and coffee/tea makers are provided. Bathrooms include rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and ceiling fans. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Okom has 4 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: USD 10 per person
  • 2 bars/lounges
  • 3 restaurants
  • A poolside bar
  • Snack bar/deli

Things to do

  • Bicycle storage
  • Billiards/pool table
  • Full-service spa
  • Gym
  • Outdoor pool
  • Sauna
  • Spa tub
  • Steam room
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Accessible shuttle
  • Elevator (48 inch wide door)
  • Front entrance ramp
  • Handrails in stairways
  • Pool hoist on site
  • Tile flooring in room
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (35 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

Room amenities

Entertainment

  • 50-inch flat-screen TV with cable channels
  • iPod dock

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Microwave

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Free local calls
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Separate sitting area
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
All guests, including children, are required to present a valid government-issued ID card at check-in.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 1.75 per accommodation, per night
  • Resort fee: USD 12 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 10 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property uses eco-friendly cleaning products
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and cash. This property uses eco-friendly cleaning products.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Pets and service animals are not allowed on site.

Property is also known as

Reef 28 All Inclusive Adults All-inclusive property
Reef 28 All Inclusive Adults Playa del Carmen
Reef 28 All Inclusive Adults
Reef 28 All Inclusive Adults All-inclusive property
Reef 28 All Inclusive Adults Playa del Carmen
Reef 28 All Suites Gourmet All Inclusive Adults Playa del Carmen
All-inclusive property The Reef 28 All Inclusive - Adults Only
The Reef 28 All Inclusive - Adults Only Playa del Carmen
The Reef 28 All Inclusive Adults Only
Reef 28 All Suites Gourmet All Inclusive Adults
The Reef 28 All Inclusive Adults Only
The Reef 28 Inclusive

Frequently asked questions

How close is The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites to the airport?

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites is 21.6 mi (278-min drive) away from the Cozumel Intl. Airport (CZM) airport, the closest popular airport to the property.

How much does it cost to stay at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

As of Nov 21, 2024, prices found for a 1-night stay for 2 adults at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites on Dec 15, 2024 start from $124.62, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites have an airport shuttle?

Airport shuttle services are not available at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites.

How close is The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites to the beach?

This hotel is a short 3-minute walk from Playa del Carmen Main Beach and 3-minute walk from Mamitas Beach. Don't forget your sunscreen!

Does The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites offer free breakfast?

Free breakfast isn’t provided at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites, but buffet breakfast is offered for a fee of USD 10 per person. It's available every day from 7:00 AM to 11:00 AM.

Is there a casino at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

No, there is no casino at this hotel, but Riviera Gran Casino (14-min walk) is nearby.

What time is check-in at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

Check-in start time: 3:00 PM; Check-in end time: anytime.

Is there free parking at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

This hotel offers free self parking and valet parking.

Does The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites have a pool?

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites features an outdoor pool.

Does The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites have a restaurant?

Yes, there are 3 restaurants on site.

Does The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites have a spa?

Pamper yourself with a day at Okom, where you can enjoy aromatherapy, deep-tissue massages, and hydrotherapy.

How close is The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites to downtown Playa del Carmen?

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites is 0.4 mi away from Playa del Carmen.

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 581 out of 1003 reviews" "
Rating 8 - Good. 226 out of 1003 reviews" "
Rating 6 - Okay. 92 out of 1003 reviews" "
Rating 4 - Poor. 52 out of 1003 reviews" "
Rating 2 - Terrible. 52 out of 1003 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

David, Austin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the price point, this place is superb!! It would be difficult to find an all inclusive, two bedroom suite with in room Jacuzzi and access to two sister resorts for this price. Staff is excellent. Food is presented exceptionally, however they clearly use cheap quality products so the taste is not as refined as expected. Definitely pay the 300 MXN for two hours in the spa. It's well worth it.
Stayed 3 nights in Aug 2024

6/10 Okay

Cisco, Euless

Liked: Cleanliness, property conditions & facilities
Not the same as it was a few years ago, the sister resorts were free to access, and now charge a fee to enter. Room was only cleaned once on a 3 night stay, other than that, everything else was good. I'd probably find else where to stay next time.
Stayed 3 nights in Aug 2024

10/10 Excellent

Vahe

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place with great amenities!! Very friendly crew. Overall worth the trip!!
Stayed 5 nights in Aug 2024

10/10 Excellent

Dianne Stephanie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this hotel
Stayed 6 nights in Aug 2024

10/10 Excellent

Shysay Demi

Amazing , I loved the whole experience.
Stayed 3 nights in Aug 2024

10/10 Excellent

Pete

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Minutes away from everything.
Stayed 4 nights in Aug 2024

10/10 Excellent

Jose, Kennesaw

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and customer service
Stayed 3 nights in Aug 2024

10/10 Excellent

Ana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The
Stayed 8 nights in Aug 2024

10/10 Excellent

Jeffrey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I called ahead because it was our honeymoon. They went above and beyond. My bride (a local woman) was absolutely blown away. Thank you so much for everything. We’ll be back some anniversary or another.
Stayed 1 night in Aug 2024

8/10 Good

Leticia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was nice and the staff was kool.
Stayed 3 nights in Aug 2024

8/10 Good

Jackeline

Stayed 2 nights in Jul 2024

10/10 Excellent

Traci Michelle

Stayed 5 nights in Jul 2024

2/10 Terrible

Simona Elena

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 4 nights in Jul 2024

8/10 Good

Gloria

Traveled with partner
Liked: Cleanliness, staff & service
Our experience wat great! Staff was very attentive and accommodating, rooms were spacious and clean! I was greeted with a mimosa and had bottles of champagne in our room! Food was excellent especially the roof top bar!
Stayed 4 nights in Jul 2024

10/10 Excellent

rashida zenobia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I reallyyyyy enjoyed the Suite. They upgraded me OMGGGG!!! I was truly flattered and shocked. I’ll never stay in a regular room again lol. It was like an apartment. The location is perfect for food, shopping and the beach. The food was “meh” but the service and kindness of staff MORE than made up for that. The bass music on the roof is loud but not intolerable. I already told my family that this property is a 10/10 luxury experience. I would most definitely recommend Reef 28 AND stay here and ONLY here when I come back. Thank you.
Stayed 3 nights in Jul 2024

10/10 Excellent

Marisol

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Hotel was amazing, the Mexican restaurant it was the best, service great our overall experience very nice 😍
Stayed 5 nights in Jul 2024

10/10 Excellent

Ashleigh

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A bit noisy but everyone was having a good time so it’s understandable. I would stay here again
Stayed 8 nights in Jul 2024

2/10 Terrible

Ayala

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is horrible!!! I took the suite room No ocean view instead of that buildings ,food small from the dining room No activity The beach is two blocks from the hotel The food is very basic not Something special... The breakfast limitede The dinner, when you arrive to the dinner they'll tell to wait 50 min, by the end we went to eat dinner I would not come and recommend again this hotel.
Stayed 3 nights in Jul 2024

10/10 Excellent

Shayna

Stayed 1 night in Jul 2024

2/10 Terrible

Laura, Schertz

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrived rented, Master suite I was placed in a Junior suite no air condition talk to manager he ended Moving me and my wife to a sister resort after paying for adults only ended up in a family resort
Stayed 8 nights in Jun 2024

6/10 Okay

Allysa

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was aesthetically pleasing, and the staff was kind. While my stay wasn't exceptional, it wasn't a bad experience either. The location was fantastic, with many shopping options, restaurants, bars, and convenience stores nearby. Our room was nice, and housekeeping cleaned every day, which has become rare since COVID. The rooftop offered a beautiful view, and I loved that the pool was heated at night. However, there were several downsides. The lobby and elevators were uncomfortably hot, and the hotel really needs to address this. Although our room was nice, it faced an old grass wall, and the bed pillows were extremely hard. The food quality was lacking, except for the Asian restaurant. The all-inclusive system was inconvenient, requiring us to sit down and order each dish, which took a long time. They only offered one buffet-style meal (breakfast), which I found odd. There were no vegan options and absolutely no options for guests who don't eat pork, so my husband struggled with that all week. Additionally, there was no room service, which was disappointing, and I often felt unsatisfied. Every drink I ordered was not good, and many bartenders did not fully understand English, so I had to go elsewhere for a drink, which was a bummer. While the rooftop was nice, it only had one pool and two warm jacuzzis, leading to overcrowding. Overall, there were some positive aspects of the stay, but several areas need improvements. I would only stay here again if improved.
Stayed 3 nights in Jul 2024

8/10 Good

Hani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2024

10/10 Excellent

Shana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is hotel is phenomenal! The food is excellent and fresh! We changed room on the second night and they gave us a bottle of wine, desert and put flowers on the bed! Great experience and customer service! The servers Ivan and Franscisco made our vacation !!!
Stayed 5 nights in Jul 2024

2/10 Terrible

Shelly, Plainfield

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
No hospitality. Canceled our reservation even though we reached out to let them know our arrival time. Expedia and hotel let us down scrambling for somewhere to stay after being involved with IT outage. Horrible experience that ruined my birthday!
Stayed 7 nights in Jul 2024

6/10 Okay

Elisa

Traveled with partner
Liked: Cleanliness, staff & service
Staff was SUPER friendly and attentive very different from their other resort in Playacar, we spent a day there and couldn’t get out of there fast enough! Overall very nice facility, however, I believe our room was directly over the waste facility and the stench was trapped in our room. Smell was a bit unbearable, I had to brew coffee to help! The pool is very small and open to the public so don’t count on having much time in the pool. Space is already limited as is. And no room service which was kind of a bummer to always have to go down for drinks and an appetizer. Sometimes you’re just not in a sit down meal mood. Overall it was a good experience.
Stayed 5 nights in Jul 2024