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The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites

4.5 star property
4.5-star adults-only hotel near Quinta Avenida

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites

Rooftop terrace
Reception
Rooftop terrace
Front of property - evening/night
Sauna, spa tub, steam room, body treatments, hydrotherapy, aromatherapy

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • All inclusive
  • Pool
  • Breakfast available
  • Hot Tub
  • Housekeeping

Explore the area

Map
1 Ave. Norte y Calle 28 Norte, Gonzalo Guerrero, Playa del Carmen, QROO, 77720
  • Quinta Avenida
    ‪1 min walk‬
  • Mamitas Beach
    ‪3 min walk‬
  • Playa del Carmen Main Beach
    ‪3 min walk‬
  • Playa Del Carmen, Quintana Roo (PCM)
    ‪8 min drive‬

Room options

View all photos for Deluxe Junior Suite, Partial Ocean View

Deluxe Junior Suite, Partial Ocean View | Beach/ocean view

Deluxe Junior Suite, Partial Ocean View

  • 482 sq ft
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Deluxe Junior Suite, 2 Queen Beds

In-room safe, blackout drapes, iron/ironing board, free WiFi

Deluxe Junior Suite, 2 Queen Beds

  • 482 sq ft
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Deluxe Junior Suite, Work & Play

In-room safe, blackout drapes, iron/ironing board, free WiFi

Deluxe Junior Suite, Work & Play

  • 482 sq ft
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxurious Grand Master Suite

In-room safe, blackout drapes, iron/ironing board, free WiFi

Luxurious Grand Master Suite

  • 1479 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Junior Suite, City View

Deluxe Junior Suite, City View | In-room safe, blackout drapes, iron/ironing board, free WiFi

Deluxe Junior Suite, City View

  • 482 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxurious Grand Master Suite, Partial Ocean View

Luxurious Grand Master Suite, Partial Ocean View | Beach/ocean view

Luxurious Grand Master Suite, Partial Ocean View

  • 1479 sq ft
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Junior Suite, 1 King Bed

Deluxe Junior Suite, 1 King Bed | In-room safe, blackout drapes, iron/ironing board, free WiFi

Deluxe Junior Suite, 1 King Bed

  • 482 sq ft
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxurious Master Suite

In-room safe, blackout drapes, iron/ironing board, free WiFi

Luxurious Master Suite

  • 1079 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

Exterior detail

Wyndham Alltra Playa del Carmen Adults Only All Inclusive

Pool
All inclusive
Spa
Free WiFi
4.3 out of 5, Excellent, (2688)
The price is $408
per night
$408 total
includes taxes & fees
Feb 5 - Feb 6
Wyndham Alltra Playa del Carmen Adults Only All Inclusive

About the neighborhood

Playa del Carmen

City center retreat .At this Downtown Playa del Carmen hotel, you'll be well placed to visit Quinta Avenida and Playa del Carmen Main Beach, both within a 5-minute walk. Mamitas Beach and Mario Villanueva Stadium Madrid are also within half a mile (1 km).

What's nearby

  • Quinta Avenida - 1 min walk
  • Mamitas Beach - 3 min walk
  • Playa del Carmen Main Beach - 3 min walk
  • Quinta Alegría Shopping Mall - 6 min walk
  • Playa del Carmen Maritime Terminal - 19 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 49 min drive

Restaurants

  • ‪Starbucks - ‬2 min walk
  • ‪El Diez Parrilla Argentina - la 5ta Avenida, Playa del Carmen - ‬2 min walk
  • ‪Ah Cacao Chocolate Café - ‬2 min walk
  • ‪Sonora Grill - Playa del Carmen - ‬2 min walk
  • ‪Micaela's - ‬2 min walk

About this property

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites

4.5-star adults-only hotel near Quinta Avenida
Some rates at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites offers its guests a full-service spa, an outdoor pool, and a spa tub. There are 3 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi.

A business center and meeting rooms are available. A fitness center, a sauna, and a rooftop terrace are also featured at the luxury The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 4.5-star Playa del Carmen hotel.

  • 1 building
  • 120 guestrooms or units
  • 4 levels
  • 3 dining venues
  • 2 bars or lounges
  • Meeting rooms
  • Built in 2018
  • Deli
  • Terrace on the roof
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Gift shop
  • Elevator
  • Smoking in designated areas
  • Water dispenser
  • Bar by the pool
The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites offers 120 air-conditioned accommodations with iPod docking stations and safes. Rooms open to furnished balconies. Accommodations offer separate sitting areas. 50-inch flat-screen televisions come with cable channels. Microwaves and coffee/tea makers are provided. Bathrooms include rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and ceiling fans. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Okom has 4 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: USD 10 per person
  • 2 bars/lounges
  • 3 restaurants
  • A poolside bar
  • Snack bar/deli

Things to do

  • Bicycle storage
  • Billiards/pool table
  • Full-service spa
  • Gym
  • Outdoor pool
  • Sauna
  • Spa tub
  • Steam room
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Accessible shuttle
  • Elevator (48 inch wide door)
  • Front entrance ramp
  • Handrails in stairways
  • Pool hoist on site
  • Tile flooring in room
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (35 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

Room amenities

Entertainment

  • 50-inch flat-screen TV with cable channels
  • iPod dock

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Microwave

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Free local calls
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Separate sitting area
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
All guests, including children, are required to present a valid government-issued ID card at check-in.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 1.75 per accommodation, per night
  • Resort fee: USD 12 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 10 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property uses eco-friendly cleaning products
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and cash. This property uses eco-friendly cleaning products.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Pets and service animals are not allowed on site.

Property is also known as

Reef 28 All Inclusive Adults All-inclusive property
Reef 28 All Inclusive Adults Playa del Carmen
Reef 28 All Inclusive Adults
Reef 28 All Inclusive Adults All-inclusive property
Reef 28 All Inclusive Adults Playa del Carmen
Reef 28 All Suites Gourmet All Inclusive Adults Playa del Carmen
All-inclusive property The Reef 28 All Inclusive - Adults Only
The Reef 28 All Inclusive - Adults Only Playa del Carmen
The Reef 28 All Inclusive Adults Only
Reef 28 All Suites Gourmet All Inclusive Adults
The Reef 28 All Inclusive Adults Only
The Reef 28 Inclusive

Frequently asked questions

How close is The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites to the airport?

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites is 21.6 mi (278-min drive) away from the Cozumel Intl. Airport (CZM) airport, the closest popular airport to the property.

Does The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites have an airport shuttle?

Airport shuttle services are not available at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites.

How close is The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites to the beach?

This hotel is a short 3-minute walk from Playa del Carmen Main Beach and 3-minute walk from Mamitas Beach. Don't forget your sunscreen!

Does The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites offer free breakfast?

Free breakfast isn’t provided at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites, but buffet breakfast is offered for a fee of USD 10 per person. It's available every day from 7:00 AM to 11:00 AM.

Is there a casino at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

No, there is no casino at this hotel, but Riviera Gran Casino (14-min walk) is nearby.

What time is check-in at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

Check-in start time: 3:00 PM; Check-in end time: anytime.

Is there free parking at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

This hotel offers free self parking and valet parking.

Does The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites have a pool?

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites features an outdoor pool.

Does The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites have a restaurant?

Yes, there are 3 restaurants on site.

Does The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites have a spa?

Pamper yourself with a day at Okom, where you can enjoy body treatments, massages, and mani/pedis.

How close is The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites to downtown Playa del Carmen?

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites is 0.4 mi away from Playa del Carmen.

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 591 out of 1001 reviews" "
Rating 8 - Good. 215 out of 1001 reviews" "
Rating 6 - Okay. 91 out of 1001 reviews" "
Rating 4 - Poor. 55 out of 1001 reviews" "
Rating 2 - Terrible. 49 out of 1001 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Sean Lee

Liked: Cleanliness
Stayed 5 nights in Jan 2025

10/10 Excellent

Aleisha, Muskogee

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is BEAUTIFUL! I loved the whole aesthetic especially in the main breakfast dining area and Asian restaurant. The rooftop pool was beautiful as well. I loved the DJ, food, and entire vibe up there that went on all day even in the rain. The rooms were clean, spacious, and lovely to look at. I especially enjoyed the shower and balcony. Oh and the welcome snacks & champagne were a special touch as well! The staff was so warm, helpful, and accommodating we couldn’t have asked for more. The hotel is in walking distance from the beach and lots of dining and shopping options. We enjoyed our meals and drinks and they made it very clear what was included with the all inclusive! The Asian restaurant was our favorite. Would ABSOLUTELY love to stay here again! The spa is gorgeous, hopefully we can try it out next time.
Stayed 2 nights in Oct 2024

10/10 Excellent

Momina

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean and the staff was super nice.
Stayed 6 nights in Oct 2024

10/10 Excellent

Erika Edith

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience! Second time staying here and we really like it, the only thing we don’t like much is the food options. Other than that the staff is great and super friendly and love how close it is to Quinta Avenida which is where everything is.
Stayed 7 nights in Oct 2024

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and close to everything! Safe and beautiful hotel with excellent service, food and staff! I highly recommend!
Stayed 3 nights in Oct 2024

10/10 Excellent

Dominic

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

Lamesia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it will come back
Stayed 2 nights in Oct 2024

10/10 Excellent

Steven

Traveled with partner
Liked: Amenities
This property was amazing. Staffs at this facility was very nice and helpful with anything and everything.definitely going back. Roof top pool was a good vibe. Food and drinks was good
Stayed 3 nights in Oct 2024

10/10 Excellent

Guadalupe

Stayed 4 nights in Sep 2024

10/10 Excellent

Carlos

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible
Stayed 5 nights in Oct 2024

8/10 Good

Krissy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed this property. The spa and endless options to shop wete AMAZING!!!
Stayed 3 nights in Oct 2024

10/10 Excellent

Erick

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the Reef 28 so much, we cancelled our last night in Cancun, to come back to the reef in Playa Del Carmen. The hotel is beautiful, clean, and right in the center for shopping, beaches, dock, restaurants bars, nightclubs, etc. the staff was very friendly and accommodating. Valet parking if you drive. Rooftop bars and pools are beautiful with beautiful views of the city and ocean. Best place to stay in Playa del Carmen and all of Cancun.
Stayed 1 night in Oct 2024

10/10 Excellent

Donald

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very well maintained and had multiple restaurants and bars. Food was generally good. Service was outstanding. Two people in particular stand out; Anel ("wonder woman") at the rooftop bar and Abraham at the main floor bars. On my first day I was alone, and these two made my experience memorable and wonderful. Their service and friendliness was way above the call of duty, and made my time very enjoyable. Also Samuel, Alex, and Francisco at the rooftop and Daniel at the Mexican restaurant bar were great!
Stayed 5 nights in Oct 2024

8/10 Good

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was beautiful and the staff was fantastic. The restaurants were delicious. I did find myself waking up in the middle of the night due to noise from the bar across the street. My room was cleaned and pretty but had a moldy smell.
Stayed 3 nights in Sep 2024

10/10 Excellent

Nicole

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing would definitely come again!
Stayed 3 nights in Sep 2024

4/10 Poor

Eustacia

Liked: Cleanliness
not a good location if you want relaxation, the property is located right across a bar that plays loud music all the way until 2/3 AM. the upside is that it’s a short walk from the beach. the hotel will try to persuade you to pay for a day pass to the sister properties with a shuttle; which is a short walk away- when in reality it’s for you to go tour a timeshare. the food is delicious in the mexican restaurant, the asian is bland. service is hit or miss, i was lucky with certain servers who were top notch then there are some who don’t even pay any attention to you.
Stayed 3 nights in Sep 2024

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, property conditions & facilities
The resort and the staff was absolutely amazing. I will be staying here again! 10/10
Stayed 3 nights in Sep 2024

8/10 Good

James

Business traveler, Traveled with partner
Liked: Cleanliness, property conditions & facilities
Food was very good the birrieria was the best.
Stayed 4 nights in Oct 2024

8/10 Good

Viktoriya

Stayed 1 night in Sep 2024

6/10 Okay

Mira

Liked: Cleanliness
I loved the location!! I disliked the dining options, no room service, and poolside entertainment was horrible!! Great Spa
Stayed 4 nights in Sep 2024

2/10 Terrible

Greg, Houston

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 6 nights in Sep 2024

10/10 Excellent

raeshon

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in Sep 2024

8/10 Good

Tanisha

Liked: Property conditions & facilities
Rooms was nice and Spacious
Stayed 1 night in Sep 2024

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2024

10/10 Excellent

Patrick

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was wonderful, the food delish, and the service Magnificent.
Stayed 4 nights in Sep 2024