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Crowne Plaza Hotel Dallas Downtown, an IHG Hotel

3.5 star property
3.5-star hotel near American Airlines Center

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Crowne Plaza Hotel Dallas Downtown, an IHG Hotel

Terrace/patio
Point of interest
Exterior
Hypo-allergenic bedding, in-room safe, desk, iron/ironing board
Bar (on property)

Reviews

6.6 out of 10

Popular amenities

  • Breakfast available
  • 24/7 front desk
  • Bar
  • Housekeeping
  • Parking available

Explore the area

Map
1015 Elm St, Dallas, TX, 75202
  • Dallas World Aquarium
    4 min walk
  • John F. Kennedy Memorial
    5 min walk
  • Sixth Floor Museum
    6 min walk
  • Dallas, TX (DAL-Love Field)
    17 min drive

Room options

View all photos for Standard Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 King Bed

  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Mobility)

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 King Bed, Accessible (Mobility)

  • 323 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Premium Room, 2 Queen Beds

  • 323 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Premium Room, 1 King Bed

  • 323 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Standard Room

  • 323 sq ft
  • Sleeps 2
  • 1 Twin Bed

View all photos for Premium Room, 1 King Bed, Balcony

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Premium Room, 1 King Bed, Balcony

  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible (Mobility, Roll Shwr)

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 Queen Bed, Accessible (Mobility, Roll Shwr)

  • 323 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Room, 1 King Bed, City View

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Premium Room, 1 King Bed, City View

  • 323 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible (Mobility)

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 Queen Bed, Accessible (Mobility)

  • 323 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Junior Suite, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds, Balcony

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Premium Room, 2 Queen Beds, Balcony

  • 323 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, City View

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Premium Room, City View

  • 323 sq ft
  • Sleeps 4
  • 2 Queen Beds

Similar properties

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Magnolia Hotel Dallas Downtown

Pet friendly
Free WiFi
Air conditioning
Laundry
3.9 out of 5, Good, (2859)
The price is $134
per night
$179 total
includes taxes & fees
Jan 10 - Jan 11
Magnolia Hotel Dallas Downtown

About the neighborhood

Dallas

City center stay.Within a 15-minute walk of this Downtown Dallas hotel, you'll find Dallas World Aquarium and Kay Bailey Hutchison Convention Center. American Airlines Center and Dallas Market Center are also within 3 miles (5 km).

What's nearby

  • Dallas World Aquarium - 4 min walk
  • Sixth Floor Museum - 6 min walk
  • Kay Bailey Hutchison Convention Center - 10 min walk
  • Reunion Tower - 14 min walk
  • American Airlines Center - 17 min walk

Getting around

  • Akard Station - 4 min walk
  • Dallas Union Station - 10 min walk
  • Love Field Airport (DAL) - 17 min drive

Restaurants

  • ‪McDonald's - ‬3 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪Twisted Trompo - ‬4 min walk
  • ‪Frankie's - ‬4 min walk
  • ‪Family Thais Asian Bistro - ‬4 min walk

About this property

Crowne Plaza Hotel Dallas Downtown, an IHG Hotel

3.5-star hotel near American Airlines Center
Crowne Plaza Hotel Dallas Downtown, an IHG Hotel offers its guests an outdoor pool and a fitness center. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business center, 22 meeting rooms, and limo/town car service. Event space at this hotel measures 27444 square feet (2550 square meters) and includes a conference center. A terrace, a vending machine, and gift shops/newsstands are also featured at the business-friendly Crowne Plaza Hotel Dallas Downtown, an IHG Hotel. For a fee, parking is available.

  • 1 building
  • 291 guestrooms or units
  • 19 levels
  • 27444 sq ft of conference space
  • 2550 sq m of conference space
  • Deli
  • Poolside lounge chairs
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Concierge
  • Wedding services available
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • Bar or lounge
  • Dining venue
Crowne Plaza Hotel Dallas Downtown, an IHG Hotel offers 291 accommodations with safes and complimentary bottled water. A pillow menu is available. Televisions come with premium cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

Languages

English, Spanish

Property amenities

Family friendly

  • Free crib
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Limo/town car service
  • Self parking on site (USD 20 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: USD 18.35 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Gym
  • Outdoor pool
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (24 inch wide door)
  • Handrails in stairways (36 inches high)
  • Lever door handles
  • Phone accessibility kit
  • Pool hoist on site
  • Vibrating pillow alarm
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (48 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • TV with premium cable channels

Bedroom

  • Bedsheets provided
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2 AM
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 25.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets: USD 40.00 per pet, per day, plus a deposit of USD 40 per stay
  • Maximum 2 (weight limit: 50 lbs per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 13 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 35 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 75.00 per accommodation, per night
  • Cleaning deposit: USD 75.00 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 18.35 per person
  • Self parking fee: USD 20.00 per night (in/out privileges)
  • Pet deposit: USD 40 per stay
  • Pet fee: USD 40.00 per pet, per day
  • Service animals are exempt from fees
  • Late check-out fee: USD 25.00 (subject to availability)
  • Rollaway bed fee: USD 35 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and Carte Blanche. Cash is not accepted. 
    This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Up to 3 children 13 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Crowne Plaza Dallas Downtown
Crowne Plaza Hotel Dallas Downtown

Frequently asked questions

How close is Crowne Plaza Hotel Dallas Downtown, an IHG Hotel to the airport?

Crowne Plaza Hotel Dallas Downtown, an IHG Hotel is 7.1 mi (17-min drive) away from the Love Field Airport (DAL) airport, the closest popular airport to the property.

How much does it cost to stay at Crowne Plaza Hotel Dallas Downtown, an IHG Hotel?

As of Dec 27, 2024, prices found for a 1-night stay for 2 adults at Crowne Plaza Hotel Dallas Downtown, an IHG Hotel on Jan 6, 2025 start from $119.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Crowne Plaza Hotel Dallas Downtown, an IHG Hotel have an airport shuttle?

Airport shuttle services are not available at Crowne Plaza Hotel Dallas Downtown, an IHG Hotel.

Does Crowne Plaza Hotel Dallas Downtown, an IHG Hotel offer free breakfast?

Free breakfast isn’t provided at Crowne Plaza Hotel Dallas Downtown, an IHG Hotel, but buffet breakfast is offered for a fee of USD 18.35 per person. It's available every day from 6:30 AM to 10 AM.

Is there a casino at Crowne Plaza Hotel Dallas Downtown, an IHG Hotel?

No, there is no casino at this hotel.

What time is check-in at Crowne Plaza Hotel Dallas Downtown, an IHG Hotel?

Check-in start time: 3 PM; Check-in end time: 2 AM.

Is there free parking at Crowne Plaza Hotel Dallas Downtown, an IHG Hotel?

Free parking is not available at this hotel. Self parking is available for USD 20.00 per night.

Does Crowne Plaza Hotel Dallas Downtown, an IHG Hotel have a pool?

Crowne Plaza Hotel Dallas Downtown, an IHG Hotel features an outdoor pool.

Does Crowne Plaza Hotel Dallas Downtown, an IHG Hotel have a restaurant?

Crowne Plaza Hotel Dallas Downtown, an IHG Hotel is home to THRIVE Restaurant, which features American cuisine.

Does Crowne Plaza Hotel Dallas Downtown, an IHG Hotel have a spa?

There are no spa services available at this hotel.

How close is Crowne Plaza Hotel Dallas Downtown, an IHG Hotel to downtown Dallas?

Crowne Plaza Hotel Dallas Downtown, an IHG Hotel is 0.5 mi away from Dallas.

Crowne Plaza Hotel Dallas Downtown, an IHG Hotel Reviews

Reviews

6.6
Rating 10 - Excellent. 274 out of 1004 reviews" "
Rating 8 - Good. 198 out of 1004 reviews" "
Rating 6 - Okay. 188 out of 1004 reviews" "
Rating 4 - Poor. 157 out of 1004 reviews" "
Rating 2 - Terrible. 187 out of 1004 reviews" "

6.6/10

Cleanliness

7.4/10

Staff & service

6.2/10

Amenities

6.2/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

2/10 Terrible

Santiago

Disliked: Cleanliness, property conditions & facilities
Dislike
Stayed 1 night in Dec 2024

10/10 Excellent

Lauren

Stayed 2 nights in Sep 2024

4/10 Poor

Verified traveler

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

6/10 Okay

Marmar

Stayed 2 nights in Sep 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

8/10 Good

josh

Stayed 4 nights in Aug 2024

10/10 Excellent

Brian

Stayed 3 nights in Aug 2024

2/10 Terrible

Marie

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad experience. Do not stay here! Staff is incredibly rude and it’s dirty and the elevators do net work. Waiting 20 mine every time you need to use it
Stayed 3 nights in Sep 2024

8/10 Good

ILVANA

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast
Stayed 1 night in Sep 2024

4/10 Poor

Nayeli

Stayed 4 nights in Aug 2024

6/10 Okay

Rustin

Business traveler, Traveled with partner
Liked: Staff & service
Lots of homeless people. I like to walk anywhere in a 3 mile radius of where I stay- did not feel comfortable walking there.
Stayed 2 nights in Sep 2024

10/10 Excellent

Jarrod

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was very Beautiful and staff was very very amazing treated us Lovely thank u for a amazing experience
Stayed 2 nights in Sep 2024

6/10 Okay

Carlo

Disliked: Cleanliness, property conditions & facilities
Great location for downtown access. Could use some maintenance on the bathroom and upgrades. There was a cigarette smell and overall cleaner.
Stayed 1 night in Sep 2024

8/10 Good

Makayla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Francis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in and check out was smooth, location was perfect and overall enjoyed my stay here in Dallas. I’ll definitely be back!
Stayed 2 nights in Sep 2024

10/10 Excellent

Andriws

Stayed 1 night in Aug 2024

10/10 Excellent

Prophet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

4/10 Poor

Sarah

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
There was a lot of homeless people around the front and the inside was dated. The first room I had I immediately went back to the front as it smelled musty and the carpet looked filthy and bare. I checked out after the first night. As a woman traveling alone I felt unsafe. The staff was so nice and switched my room the first night and apologized about me not feeling safe and said they would refund me.
Stayed 3 nights in Sep 2024

2/10 Terrible

SHALANDA, Hammond

Traveled with group
Disliked: Staff & service
I checked in and was given a room that was already occupied. How does that even happen? I went back down to get it fixed by the manager and was moved from the floor with the rest of my party as I had booked 4 rooms for my group. Our rooms were not a "city view" room like I paid for. The city view is the side of the hotel overlooking the pool and the actual city. The room was clean and the location of the hotel is nice and close to restaurants. My issue occurred when me and my friend were resting and someone just walked into our room with a key that the staff had given them. They then sent security to my room asking questions as if I was in the wrong room when the manager put the wrong room in the system. I went down to discuss the issue and address my concern and was told that the manager would be out till Monday. It's Tuesday and I still haven't heard anything. They had my room as unoccupied (same thing they did when I checked in and could've walked in on someone) and had me listed under another room number. This is unacceptable! I did not feel safe after that happened. They are short staffed and need to pay more attention at the front desk.
Stayed 3 nights in Sep 2024

6/10 Okay

Andres

Stayed 3 nights in Aug 2024

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities
Clean room and sufficient supplies. Ice machine and vending machine were broke on room floor. Area outside the hotel seems unsafe and ill advised to go to nearby 7-11 in the evening.
Stayed 4 nights in Sep 2024

10/10 Excellent

Sujhan

Stayed 1 night in Aug 2024

8/10 Good

PATRICK JOHN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The carpet just outside of the bathroom and out into the hallway was wet. Other than that the room was fine.
Stayed 3 nights in Sep 2024

10/10 Excellent

Kimberlee, Chillicothe

Stayed 1 night in Aug 2024

6/10 Okay

Isadora

Traveled with group
Disliked: Amenities, property conditions & facilities
Property shares parking with public paid parking. They say only hotel guests have access to room floors but anyone can walk in and take a ride up to rooms or use stairs. Which is exactly what happened to us, around 10:30 at night a random person came by our room, tried to open our door and knocked asking to open. Thankfully we were wary enough to not do it and when we called front desk they were super nonchalant about it and just said he would be escorted out. Can you imagine if we opened thinking he was with staff? Also, they said they have security, but i only saw security one of the nights managing traffic in front of the drive up to the garage. Doors to the elevators remain open all day and all night.
Stayed 3 nights in Sep 2024