2/10 Terrible
Diana
Traveled with family
Oct 21, 2024
Disliked: Property conditions & facilities, room comfort
DO NOT STAY HERE
This place was just horrible.
The hallways smell bad.
I had a king suite with kitchen area:
King size bed was lumpy and very uncomfortable. Very thin blankets and when I called the front desk to request extra blankets I was told they didn’t have any and that I should turn the heat on.
No shower curtain! I called the front desk for one and they said housekeeping wasn’t there but they ‘would look for one’. They found one but I had to go get it. I requested it be brought to me and put up (at midnight after arriving from a long day of travel) and was told they couldn’t leave the front desk because they were working by themself. But yet, every single time I walked by that front desk there was no one there and a sign on the counter ‘be back soon’. I had to put that shower curtain up myself!
Check in was horrible. The woman at the front desk said I had to wait for you who to come back so he could check me in. She was too busy on her cell phone! When you who came back he was just rude. I requested 2 room keys and was told I was only allowed 1 room key. Huh?
I called and requested 2 boxes of extra tissues (my husband came down sick with fever and congestion) I was told I can only have 1.
No silverware, glasses, plates, pots n pans….NOTHING! Absolutely NOTHING!
I called about ice. NO ICE MACHINES ANYWHERE IN THIS HOTEL. I was told to fill the ice cube tray in the freezer and I’d have ice tomorrow. Or go buy some. Huh?
Breakfast was a joke!
Diana
Stayed 2 nights in Oct 2024
