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The Westin Los Cabos Resort Villas

4.0 star property
Beachfront resort near Palmilla Beach

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Westin Los Cabos Resort Villas

Cocktail bar, pool views, open daily
2 outdoor pools, sun loungers
Private beach, white sand, beach umbrellas, beach towels
4 restaurants, breakfast, lunch, dinner served; Mexican cuisine
2 outdoor pools, sun loungers

Reviews

8.4 out of 10

Very good

Popular amenities

  • Bar
  • On private beach
  • Hot Tub
  • Spa
  • Pool
  • Room service

Explore the area

Map
Carretera Transpenninsular Km 22.5, San José del Cabo, BCS, 23400
  • El Dorado Golf Club
    15 min walk
  • Desert Park Natural Reserve
    4 min drive
  • La Cascada
    2 min walk
  • San José del Cabo, Baja California Sur (SJD-Los Cabos Intl.)
    24 min drive

Room options

View all photos for Villa, 2 Bedrooms, Non Smoking, Ocean View (Balcony)

LCD TV

Villa, 2 Bedrooms, Non Smoking, Ocean View (Balcony)

  • 900 sq ft
  • Partial ocean view
  • Sleeps 6
  • 2 Double Beds

View all photos for Studio, 1 King Bed with Sofa bed, Non Smoking, Ocean View (Balcony)

LCD TV

Studio, 1 King Bed with Sofa bed, Non Smoking, Ocean View (Balcony)

  • 414 sq ft
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 1 King Bed with Sofa bed, Non Smoking, Ocean View (Balcony)

Premium bedding, down comforters, pillowtop beds, in-room safe

Studio, 1 King Bed with Sofa bed, Non Smoking, Ocean View (Balcony)

  • 414 sq ft
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 1 King Bed with Sofa bed, Non Smoking, Ocean View (Balcony)

LCD TV

Studio, 1 King Bed with Sofa bed, Non Smoking, Ocean View (Balcony)

  • 414 sq ft
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 1 King Bed with Sofa bed, Non Smoking, Ocean View (Balcony)

LCD TV

Studio, 1 King Bed with Sofa bed, Non Smoking, Ocean View (Balcony)

  • 414 sq ft
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Presidential Suite, 1 Double Bed, Non Smoking

LCD TV

Presidential Suite, 1 Double Bed, Non Smoking

  • 2238 sq ft
  • Ocean view
  • Sleeps 8
  • 1 Double Bed

View all photos for Suite, 2 Bedrooms, Balcony

Suite, 2 Bedrooms, Balcony | Living area | LCD TV

Suite, 2 Bedrooms, Balcony

  • 1673 sq ft
  • Partial ocean view
  • Sleeps 6
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Suite, 3 Bedrooms, Balcony

Premium bedding, down comforters, pillowtop beds, in-room safe

Suite, 3 Bedrooms, Balcony

  • Sleeps 9
  • 3 Double Beds

View all photos for Villa, 3 Bedrooms, Balcony, Ocean View

Premium bedding, down comforters, pillowtop beds, in-room safe

Villa, 3 Bedrooms, Balcony, Ocean View

  • Sleeps 9
  • 3 King Beds and 1 Double Sofa Bed

View all photos for Presidential Suite, 4 Bedrooms, Balcony, Ocean View

Premium bedding, down comforters, pillowtop beds, in-room safe

Presidential Suite, 4 Bedrooms, Balcony, Ocean View

  • Sleeps 9
  • 4 Double Beds

View all photos for Villa, 2 Bedrooms, Non Smoking, Ocean View (Balcony)

LCD TV

Villa, 2 Bedrooms, Non Smoking, Ocean View (Balcony)

  • 900 sq ft
  • Partial ocean view
  • Sleeps 6
  • 2 Double Beds

View all photos for Villa, 2 Bedrooms, Non Smoking, Ocean View

Villa, 2 Bedrooms, Non Smoking, Ocean View | Private kitchen | Fridge, microwave, dishwasher, coffee/tea maker

Villa, 2 Bedrooms, Non Smoking, Ocean View

  • 1206 sq ft
  • Partial ocean view
  • Sleeps 8
  • 2 King Beds and 1 Double Sofa Bed

Similar properties

Exterior

Hyatt Ziva Los Cabos- All Inclusive

Pool
Hot Tub
Breakfast included
All inclusive
4.4 out of 5, Excellent, (2830)
The price is $616
per night
$616 total
includes taxes & fees
Jan 5 - Jan 6
Hyatt Ziva Los Cabos- All Inclusive

About the neighborhood

San José del Cabo

On the beach.You'll be within half a mile (1 km) of Playa Cabo Real and 2 miles (3 km) of El Dorado Golf Club with a stay here. El Merkado and Palmilla Beach are also within 3 miles (5 km).
View more Resorts in San José del CaboOpens in a new window

What's nearby

  • El Dorado Golf Club - 15 min walk
  • Palmilla Beach - 5 min drive
  • Palmilla Golf Club - 6 min drive
  • Costa Azul Beach - 6 min drive
  • Cabo Real Golf Club - 7 min drive

Getting around

  • Los Cabos Intl. Airport (SJD) - 24 min drive

Restaurants

  • ‪The Shoppes at Palmilla - ‬5 min drive
  • ‪El Merkado - ‬3 min drive
  • ‪Agua - ‬6 min drive
  • ‪Cream - ‬4 min drive
  • ‪Coco Cafe - ‬5 min drive

About this property

The Westin Los Cabos Resort Villas

Beachfront resort near Palmilla Beach
Simply walk outside to smell the salt air and watch the ocean waves from the white sand beach. At The Westin Los Cabos Resort Villas you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a beach bar, a poolside bar, and a bar/lounge. A computer station is on site and WiFi is free in public spaces. This Art Deco resort also offers a children's club, a children's pool, and a health club. Parking is available for a fee.

This San José del Cabo resort is smoke free.

  • 147 guestrooms or units
  • 9 levels
  • 2 buildings
  • 4 dining venues
  • Meeting rooms
  • Built in 1994
  • Deli
  • Kid's club (surcharge)
  • Supervised childcare (surcharge)
  • Terrace on the roof
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Business facilities
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Fireplace in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Bar on the beach
  • Coffee shop
  • Bar by the pool
  • Swim-up bar
The Westin Los Cabos Resort Villas offers 147 accommodations with washers/dryers and laptop-compatible safes. Rooms open to balconies. Pillowtop beds feature down comforters and premium bedding. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Rooms have partially open bathrooms. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

This San José del Cabo resort provides complimentary wireless Internet access. LCD televisions come with premium satellite channels. Additionally, rooms include irons/ironing boards and ceiling fans. Change of towels and change of bedsheets can be requested.

The onsite spa has 9 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam. The spa is open select days. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 17 years old are not allowed in the spa. There are hot springs/mineral springs on site.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Family friendly

  • 2 outdoor pools
  • Children's club (surcharge)
  • Children's pool
  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • In-room washer/dryer
  • Laundry facilities
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Covered self parking on site (MXN 173 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: MXN 30 per person
  • 4 restaurants
  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • Beach volleyball
  • Beach yoga
  • Children's club
  • Children's pool
  • Full-service spa
  • Health club
  • Sauna
  • Spa tub
  • Steam room
  • Tennis
  • Tennis lessons
  • Water sports equipment

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • LCD TV with premium satellite channels

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillowtop mattress
  • Premium bedding
  • Sofa bed

Bathroom

  • 2 partially-open bathrooms
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Freezer
  • Ice maker
  • Limited room service
  • Microwave
  • Paper towels
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Iron/ironing board
  • Laptop-compatible safe
  • Laundry detergent
  • Phone
  • Recycling
  • Washer/dryer
  • Window screens

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The property will be renovating from October 3 2024 to December 21 2024 (completion date subject to change). The following areas are affected:
  • Exterior
  • Select guestrooms

Guests will have access to the following alternate facilities during the renovation:

  • Health club
  • Outdoor pool
  • Recreational facilities

Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately MXN 30 per person
  • Covered self parking fee: MXN 173.00 per day (in/out privileges)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include outdoor lighting
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a smoke detector and outdoor lighting in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Los Cabos Westin Resort
Westin Los Cabos
Westin Los Cabos San Jose Del Cabo
Westin Resort Los Cabos
Westin Resort Los Cabos San Jose Del Cabo
Westin Resort Los
Westin Los Cabos Resort Villas
Westin Los Resort Villas
Westin Los Cabos Villas
Westin Los Villas
Westin Los Cabos Resort Villas San Jose del Cabo
Westin Los Cabos Villas San Jose del Cabo
The Westin Los Cabos Resort Villas Spa
The Westin Resort Spa Los Cabos

Frequently asked questions

How close is The Westin Los Cabos Resort Villas to the airport?

The Westin Los Cabos Resort Villas is 16.9 mi (24-min drive) away from the Los Cabos Intl. Airport (SJD) airport, the closest popular airport to the property.

How much does it cost to stay at The Westin Los Cabos Resort Villas?

As of Dec 22, 2024, prices found for a 1-night stay for 2 adults at The Westin Los Cabos Resort Villas on Dec 28, 2024 start from $449.65, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does The Westin Los Cabos Resort Villas have an airport shuttle?

Airport shuttle services are not available at The Westin Los Cabos Resort Villas.

How close is The Westin Los Cabos Resort Villas to the beach?

This resort is on a private beach. Don't forget your sunscreen!

Does The Westin Los Cabos Resort Villas offer free breakfast?

Free breakfast isn’t provided at The Westin Los Cabos Resort Villas, but cooked-to-order breakfast is offered for a fee of MXN 30 per person. It's available every day from 7 AM to 11 AM.

Is there a casino at The Westin Los Cabos Resort Villas?

No, there is no casino at this resort.

What time is check-in at The Westin Los Cabos Resort Villas?

Check-in start time: 4:00 PM; Check-in end time: anytime.

Is there free parking at The Westin Los Cabos Resort Villas?

Free parking is not available at this resort. Self parking is available for MXN 173.00 per day.

Does The Westin Los Cabos Resort Villas have a pool?

The Westin Los Cabos Resort Villas features 2 outdoor pools and a children's pool.

Does The Westin Los Cabos Resort Villas have a restaurant?

There are 4 onsite restaurants, offering options like Mexican cuisine, al fresco dining, and a beachfront location.

Does The Westin Los Cabos Resort Villas have a spa?

This resort has a spa, which features massages, mani/pedis, and aromatherapy.

How close is The Westin Los Cabos Resort Villas to downtown San José del Cabo?

The Westin Los Cabos Resort Villas is 5.4 mi away from San José del Cabo.

The Westin Los Cabos Resort Villas Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 310 out of 614 reviews" "
Rating 8 - Good. 189 out of 614 reviews" "
Rating 6 - Okay. 55 out of 614 reviews" "
Rating 4 - Poor. 32 out of 614 reviews" "
Rating 2 - Terrible. 28 out of 614 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Surbhi

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely stunning property!
Stayed 4 nights in May 2024

10/10 Excellent

David Carlyle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing time at the Westin! The resort was spacious and quiet. Food was delicious. Clean beach (it was not swimmable, but we were able to walk along the beach). Multiple pools. I enjoyed the gym, sauna and steam room. I plan to return.
Stayed 5 nights in Aug 2024

10/10 Excellent

Brian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful.
Stayed 4 nights in Aug 2024

6/10 Okay

Aarti, Surrey

Liked: Cleanliness
Beachfront property
Stayed 7 nights in Jul 2024

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Most beautiful resort in Los Cabos. Very clean. Room service was great! I highly recommend. Beach and pools were beautiful.
Stayed 6 nights in Jun 2024

8/10 Good

Starlett, Mechanicsville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property! The location is about 30min from Marina and downtown. It’s a great property and the staff was friendly and helpful. The hot water did not get fully hot, I had it turned on max and it was still warm warm. I was disappointed in location of room since the property was not crowded I expected a central location but we were put at the end facing more of another resort. Maybe it was an Expedia room, I’m starting to feel like I should book directly with the property for better room locations.
Stayed 3 nights in Jun 2024

10/10 Excellent

Maloney

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like that the private beach was not swimmable. That should've been disclosed.
Stayed 3 nights in Jun 2024

10/10 Excellent

Sharyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My recent stay was excellent! The service and friendliness of the staff was absolutely wonderful! Everyone was welcoming, polite, kind, attentive, and they really made my visit memorable and was a highlight of my visit! For privacy reasons, I won’t list everyone’s names but truly all of the staff were wonderful! The spa was lovely and treatments were amazing. Pools were relaxing! Our two bedroom ocean view room was clean, very comfortable, spacious and modern. Only complaint is that it was very dark and no windows in second bedroom. Dining options were plentiful and offered variety, although I overindulged on fish and shrimp tacos and fresh guacamole daily! Resort is safe, quiet and well maintained. I can’t wait to return!
Stayed 5 nights in May 2024

8/10 Good

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and attentive staff. Great ocean views from the rooms, multiple pools and pool space, and good amount of beach area for lounging. Not a place for nightlife, but a great spot to relax.
Stayed 5 nights in May 2024

8/10 Good

Adam Lawrence

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was fine. Rooms were clean, the food was good and the service was fine as well. Nothing extraordinary about the property but it definitely served our needs for a quick trip to Cabo to get away and re-charge. We would visit the Westin again.
Stayed 5 nights in Apr 2024

10/10 Excellent

Leticia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buenas instalaciones, el l personal muy amable, buen nivel de cocina. Estuvimos muy a gusto, ya que es un ambiente familiar y no estaba atiborrado de gente! Sin duda regresaría
Stayed 6 nights in Mar 2024

8/10 Good

Roberto Duran

Stayed 4 nights in Mar 2024

4/10 Poor

Amey

Traveled with family
Disliked: Staff & service
Stayed 3 nights in Mar 2024

8/10 Good

Satinder, Bellevue

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is secluded and quite and great for relaxing.
Stayed 4 nights in Mar 2024

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2023

2/10 Terrible

Deborah

Stayed 6 nights in Nov 2023

10/10 Excellent

Gregg

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only downside is you cants safely swim the hotel beach..lack of restaurants or hotel bar did not exist
Stayed 4 nights in Sep 2023

4/10 Poor

paul

Disliked: Cleanliness, amenities, property conditions & facilities
ouiet
Stayed 6 nights in Sep 2023

2/10 Terrible

Geneva

Traveled with group
Liked: Cleanliness
Disliked: Staff & service
Title: Major Disappointments My recent stay from 8/18 to 8/22 was far from the relaxing vacation I had hoped for. Despite booking a "ocean view" two-bedroom room, the experience was riddled with issues. Upon arrival, our bags were mixed up, and my bag was left at the front while someone else's belongings were delivered to our room. The bellhop's response was shockingly dismissive. Navigating the sprawling property was confusing due to lack of directions. The inconsistency in currency acceptance was puzzling, with the cantina not accepting pesos while Starbucks did. Inside the room, maintenance problems like a broken ice maker, missing toiletries, fallen curtain rods, and more added to the frustration. Requests for an ocean view room were ignored, even though the hotel seemed far from full. Privacy was breached when strangers charged items to my room, leading to disputes. Elevators frequently malfunctioned, and a non-working phone in one bedroom limited communication. Billing was a mess. Another guest's card number appeared on my receipt, and I was wrongly charged for parking. Unexpected charges of over $100 per day in "resort fees" and taxes were not communicated clearly. As a well-traveled individual, this was the worst service I've encountered. This experience doesn't inspire confidence, especially as an owner of a Hilton Grand Vacations timeshare.
Stayed 4 nights in Aug 2023

10/10 Excellent

Hilda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023

8/10 Good

Wilhelmina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cabo wabo crew!!
We had a great time. The kids and adults enjoyed the pool. Food and grocery market was expensive and not a lot of selection. Restaurant staff was very accommodating especially when we requested fresh meats and fish for barbecuing . It was prepared just how we wanted. They only thing I was disappointed was the waiting area (lobby) considering it get very hot during the summer months. A ceiling fan would have been nice in the lobby. We were dreaded in sweat while waiting for our room and picked up our taxi.
Stayed 4 nights in Jul 2023

10/10 Excellent

Maria, Santa Ana

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Super friendly staff. Loved their pools.
Stayed 7 nights in Jul 2023

10/10 Excellent

Maria A

Liked: Cleanliness, staff & service, property conditions & facilities
There to relax and chill and it was provided - staff was quick to respond and pre-emptive to provide what you might like! Very friendly and efficient staff! Room and crashing-waves view and sound - beautiful!
Stayed 4 nights in Jul 2023

10/10 Excellent

ezequiel

Liked: Cleanliness, staff & service, property conditions & facilities
its was an excellent experience
Stayed 4 nights in Jun 2023

10/10 Excellent

Michael David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed here last summer and it was absolutely wonderful. Staff was lovely and informative. My kids loved the pool and volleyball net. One downside (to no fault of hotel) was many guests would “stake out” and claim pool chairs in the morning and then not show up for 5 hours leaving those of us actually using the pool To cram into one or two chairs that came available. Again not fault of hotel Or staff but we have stayed at other resorts that don’t allow this. all in all a wonderful family Vacation and would go back in a heartbeat.