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The Willows Hotel

3.0 star property
3-star boutique hotel near Wrigley Field

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Willows Hotel

Premium bedding, minibar, desk, blackout drapes
Front of property
Lobby sitting area
Premium bedding, minibar, desk, blackout drapes
Deluxe Double Room, 2 Queen Beds | Premium bedding, minibar, desk, blackout drapes

Reviews

8.6 out of 10

Excellent

Popular amenities

  • 24/7 front desk
  • Air conditioning
  • Free WiFi

Explore the area

Map
555 W Surf St, Chicago, IL, 60657
  • Briar Street Theatre
    10 min walk
  • Advocate Illinois Masonic Medical Center
    10 min walk
  • Vic Theatre
    15 min walk
  • Chicago, IL (ORD-O'Hare Intl.)
    37 min drive

Room options

View all photos for Petite Queen Room

Petite Queen Room | Premium bedding, minibar, desk, blackout drapes

Petite Queen Room

  • 1194 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Room, 1 King Bed

Premium bedding, minibar, desk, blackout drapes

Executive Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed

Premium bedding, minibar, desk, blackout drapes

Standard Room, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Double Room, 2 Queen Beds

Deluxe Double Room, 2 Queen Beds | Premium bedding, minibar, desk, blackout drapes

Deluxe Double Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

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About the neighborhood

Chicago

Lakeview stay.Your stay at this Lakeview hotel places you within 2 miles (3 km) of Wrigley Field and Lake Michigan. Lincoln Park and Briar Street Theatre are also within half a mile (1 km).

What's nearby

  • Lincoln Park Zoo - 2 min drive
  • Wrigley Field - 3 min drive
  • DePaul University-Lincoln Park - 3 min drive
  • Michigan Avenue - 4 min drive
  • Chicago Riverwalk - 6 min drive

Getting around

  • Chicago Clybourn Station - 4 min drive
  • Diversy Station - 11 min walk
  • Chicago O'Hare Intl. Airport (ORD) - 37 min drive

Restaurants

  • ‪Starbucks - ‬3 min walk
  • ‪Cesar's Killer Margaritas - Broadway - ‬3 min walk
  • ‪Chipotle Mexican Grill - ‬3 min walk
  • ‪Tuk Tuk Thai Isan Street Food - ‬4 min walk
  • ‪Galway Bay - ‬4 min walk

About this property

The Willows Hotel

3-star boutique hotel near Wrigley Field
As a guest of The Willows Hotel, you'll find a vending machine, coffee/tea in a common area, and concierge services. WiFi is free in public spaces. The boutique The Willows Hotel also features a fireplace in the lobby, complimentary use of a nearby fitness facility, and a front-desk safe.

This 3-star Chicago hotel is smoke free.

  • 1 building
  • 55 guestrooms or units
  • 4 levels
  • Built in 1906
  • Coffee in lobby
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Fireplace in lobby
  • Elevator
  • No smoking on site
The Willows Hotel offers 55 accommodations with minibars and bathrobes. Beds feature premium bedding. Flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

Languages

English, Romanian, Spanish

Property amenities

Family friendly

  • In-room refrigerator

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (USD 25 per day)

Food and drink

  • Coffee and tea in common areas

Accessibility

  • Elevator

Room amenities

Entertainment

  • Flat-screen TV with cable channels

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: USD 25 per day (300 ft away)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted. For guests' safety, the property includes a smoke detector and a first aid kit in each accommodation.

Property is also known as

Hotel Willows
Willows Chicago
Willows Hotel
Willows Hotel Chicago
The Willows Hotel Hotel
The Willows Hotel Chicago
The Willows Hotel Hotel Chicago

Frequently asked questions

How close is The Willows Hotel to the airport?

The Willows Hotel is 16.5 mi (36-min drive) away from the Chicago Midway Airport (MDW) airport, the closest popular airport to the property.

How much does it cost to stay at The Willows Hotel?

As of Dec 22, 2024, prices found for a 1-night stay for 2 adults at The Willows Hotel on Jan 12, 2025 start from $78.21, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does The Willows Hotel have an airport shuttle?

Airport shuttle services are not available at The Willows Hotel.

How close is The Willows Hotel to the beach?

This hotel is 2.8 mi (10-min drive) from Montrose Beach and 2.8 mi (8-min drive) from North Avenue Beach. Don't forget your sunscreen!

Does The Willows Hotel offer free breakfast?

The Willows Hotel does not offer free breakfast.

Is there a casino at The Willows Hotel?

No, there is no casino at this hotel, but Bally's Casino Chicago (5-min drive) and Rivers Casino (19-min drive) are nearby.

What time is check-in at The Willows Hotel?

Check-in start time: 3:00 PM; Check-in end time: anytime.

Is there free parking at The Willows Hotel?

Free parking is not available at this hotel.

Does The Willows Hotel have a pool?

The Willows Hotel does not have a pool.

Does The Willows Hotel have a spa?

There are no spa services available at this hotel.

How close is The Willows Hotel to downtown Chicago?

The Willows Hotel is 3.9 mi away from Chicago.

The Willows Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 526 out of 1003 reviews" "
Rating 8 - Good. 278 out of 1003 reviews" "
Rating 6 - Okay. 107 out of 1003 reviews" "
Rating 4 - Poor. 62 out of 1003 reviews" "
Rating 2 - Terrible. 30 out of 1003 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

KAREN, INDIANAPOLIS

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful building lovely neighborhood
Stayed 1 night in Oct 2024

10/10 Excellent

Eric

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great neighborhood location.
Great location and easy ($25/night) garage parking nearby. Comfortable bed, room and bathroom were nice and clean. Although room temp was comfortable, some difficulty sleeping as A/C unit was loud intermittently throughout the night.
Stayed 2 nights in Sep 2024

10/10 Excellent

Joanna

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is great. Only thing I would suggest is not saying parking is on the property. It’s at a public garage at the end of the street. Close but not the same.
Stayed 2 nights in Sep 2024

8/10 Good

Jovanni

Stayed 1 night in Aug 2024

10/10 Excellent

Anastasia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has a tremendous amount of old school charm. The lobby area is a wonderful space and the fresh baked cookies in the evening were on point. So many bar and restaurant options and easy to connect to mass transit.
Stayed 3 nights in Sep 2024

10/10 Excellent

Iris

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice stay. Clean, comfortable beds and the staff was very nice and accommodating. I would stay there again.
Stayed 1 night in Sep 2024

8/10 Good

Michael

Traveled with family
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Jeanne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very charming hotel! Easy to walk to dining.
Stayed 1 night in Sep 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charming hotel with plenty of walkable options. Close to Wrigley Field
Stayed 1 night in Sep 2024

10/10 Excellent

Sharon

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel in a great neighborhood.
Stayed 3 nights in Sep 2024

10/10 Excellent

David, Kokomo

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Within walking distance to Wrigley Field, and the $25 parking garage for the whole day is very reasonable for Chicago! Front counter attendant was very friendly. Will definitely stay here again.
Stayed 1 night in Sep 2024

8/10 Good

Margo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

Debbie

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

6/10 Okay

Matthew, San Diego

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Was a nice hotel, decent rate. I’m a broad guy so was a bit tight for me but may not be for all
Stayed 1 night in Sep 2024

4/10 Poor

Kristin

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I will start by saying I’m unfamiliar with Chicago and decided on this location because it was about equidistance between two places I visited during my stay. Keep this in mind as I’m only comparing this to other cities I’ve stayed in. The cost felt like robbery for a disappointing room and awful customer service. The room was frigid cold when I got in: I turned on the heat and my room smelt so bad (maybe urine?) that I just turned the unit off. Honestly: the room had an odor overall, like it was a stuffy room with drunk and sweaty guests staying there previous nights. The walls were so thin I could hear everything from both my nextdoor and upstairs neighbors, which was unpleasant since they woke me up at 5am. Customer service was poor. The gentleman who was working when I arrived was beyond rude, more like shockingly impolite to the point where it turned my mood sour. I honestly can’t recall a time I’ve ever had anyone be so blatantly rude in the hotel industry to me. Fortunately the woman who worked after him the same day was much nicer. I suspect the nice mid-day lady works in a toxic workplace. I am glad I only had to stay there one night. This hotel makes me question whether Chicago is worth visiting again. Even though I was a tourist new to Chicago, at the price I paid I would have expected a comfortable nights rest, welcoming customer service, and a cleaner room.
Stayed 1 night in Sep 2024

10/10 Excellent

Michael

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Brent

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is wonderfully quiet and tired. The neighborhood residential and walking distance to the lake. The staff courteous and professional.
Stayed 4 nights in Aug 2024

6/10 Okay

Kendra

Traveled with family
Liked: Staff & service
Disliked: Amenities
The hotel is not very handicap friendly. The lights outside the room were very bright even w shades. Staff was friendly.
Stayed 1 night in Sep 2024

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Place. Great Staff.
Stayed 1 night in Sep 2024

10/10 Excellent

Kevin

Liked: Cleanliness
Stayed 3 nights in Aug 2024

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay. Close enough to Wrigley for a show. Comfortable beds. Affordable parking nearby.
Stayed 1 night in Aug 2024

10/10 Excellent

Sophia

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2024