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Hyatt Vacation Club at The Welk, San Diego Area

3.5 star property
Family-friendly stay with 8 outdoor pools in Escondido

Choose dates to view prices

Photo gallery for Hyatt Vacation Club at The Welk, San Diego Area

8 outdoor pools, open 9:00 AM to 9:00 PM, cabanas (surcharge)
Aerial view
Terrace/patio
Reception
Premium bedding, in-room safe, desk, blackout drapes

Reviews

8.0 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Bar
  • Housekeeping

Explore the area

Map
8860 Lawrence Welk Dr, Escondido, CA, 92026
  • Twin Oaks Golf Club
    ‪9 min drive‬
  • San Diego Zoo Safari Park
    ‪22 min drive‬
  • LEGOLAND® California
    ‪25 min drive‬
  • Carlsbad, CA (CLD-McClellan-Palomar)
    ‪41 min drive‬

Room options

View all photos for Villa, 1 Bedroom, Mountain View

47-inch LED TV with cable channels, TV, DVD player

Villa, 1 Bedroom, Mountain View

  • 850 sq ft
  • Mountain view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Villa, 1 Bedroom (Villas on The Green)

In-room dining

Villa, 1 Bedroom (Villas on The Green)

  • 818 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom (Villas on The Green)

47-inch LED TV with cable channels, TV, DVD player

Suite, 1 Bedroom (Villas on The Green)

  • 581 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Villa, 1 Bedroom, Jetted Tub (Villas on the Green)

Villa, 1 Bedroom, Jetted Tub (Villas on the Green) | Living area | 47-inch LED TV with cable channels, TV, DVD player

Villa, 1 Bedroom, Jetted Tub (Villas on the Green)

  • 820 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Villa, 1 Bdrm, Mountain View Accessible

47-inch LED TV with cable channels, TV, DVD player

Villa, 1 Bdrm, Mountain View Accessible

  • 850 sq ft
  • Mountain view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Villa, 3 Bedrooms, Mountain View

47-inch LED TV with cable channels, TV, DVD player

Villa, 3 Bedrooms, Mountain View

  • 1593 sq ft
  • Mountain view
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, 1 Bdrm (Villas on Green) Accessible

47-inch LED TV with cable channels, TV, DVD player

Suite, 1 Bdrm (Villas on Green) Accessible

  • 581 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Villa, 2 Bedrooms, Mountain View

Full-size fridge, microwave, oven, stovetop

Villa, 2 Bedrooms, Mountain View

  • 1453 sq ft
  • Mountain view
  • Sleeps 6
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Villa, 2 Bedrooms, Resort View

Villa, 2 Bedrooms, Resort View | Living area | 47-inch LED TV with cable channels, TV, DVD player

Villa, 2 Bedrooms, Resort View

  • 1399 sq ft
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Villa, 1 Bdrm (Villas on Green) Accessible

In-room dining

Villa, 1 Bdrm (Villas on Green) Accessible

  • 818 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Mountain View

Premium bedding, in-room safe, desk, blackout drapes

Suite, 1 Bedroom, Mountain View

  • 570 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bdrm, Mountain View Accessible

Premium bedding, in-room safe, desk, blackout drapes

Suite, 1 Bdrm, Mountain View Accessible

  • 570 sq ft
  • Mountain view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

About the neighborhood

Escondido

Lawrence Welk Resort Village stay.Your stay at this Lawrence Welk Resort Village hotel places you within 20 miles (32 km) of San Diego Zoo Safari Park and LEGOLAND® California. Del Mar Racetrack and Wilson Creek Winery are also within 32 miles (52 km).

What's nearby

  • Twin Oaks Golf Club - 9 min drive - 6.8 miles
  • California Center For The Arts - 11 min drive - 9.1 miles
  • California State University San Marcos - 13 min drive - 9.8 miles
  • San Diego Zoo Safari Park - 22 min drive - 16.0 miles
  • LEGOLAND® California - 25 min drive - 17.7 miles

Getting around

  • Oceanside Transit Center - 25 min drive
  • Carlsbad, CA (CLD-McClellan-Palomar) - 41 min drive

Restaurants

  • ‪Starbucks - ‬13 min drive
  • ‪Little Caesars Pizza - ‬13 min drive
  • ‪Taqueria Chabelita - ‬12 min drive
  • ‪Escondido Moose Lodge - ‬7 min drive
  • ‪Sunshine Mountain Vineyard - ‬9 min drive

About this property

Hyatt Vacation Club at The Welk, San Diego Area

Family-friendly stay with 8 outdoor pools in Escondido
As a guest of Hyatt Vacation Club at The Welk, San Diego Area, you'll find a full-service spa, a golf course, and a complimentary water park. 8 outdoor swimming pools and 8 hot tubs are also on site. Along with a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include 2 poolside bars and a bar/lounge. A computer station is on site and WiFi is available in public spaces for a fee.

A business center and 5 meeting rooms are available. Event space at this hotel measures 4800 square feet (446 square meters) and includes a conference center. A children's pool, a health club, and a sauna are also featured at the family-friendly Hyatt Vacation Club at The Welk, San Diego Area. Free self parking is available.

This Escondido hotel is smoke free.

  • 714 guestrooms or units
  • 3 levels
  • 70 buildings
  • 2 bars by the pool
  • 4800 sq ft of conference space
  • 446 sq m of conference space
  • Built in 2000
  • Deli
  • Kid's club (surcharge)
  • Supervised childcare (surcharge)
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference center
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Convenience store
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Newspapers for purchase
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • No smoking on site
  • Water dispenser
  • Bar or lounge
Hyatt Vacation Club at The Welk, San Diego Area offers 714 air-conditioned accommodations, which are accessible via exterior corridors and feature iPod docking stations and MP3 docking stations. Beds feature premium bedding. 47-inch LED televisions come with premium cable channels and DVD players. Kitchens offer full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers.

In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered daily and change of towels can be requested. Housekeeping is provided on request.

Elevate Day Spa has 3 treatment rooms including rooms for couples. Services include massages. The spa is open daily.

Languages

English, Spanish

Similar properties

Front of property - evening/night

Pala Casino Spa And Resort

  • Pool
  • Air conditioning
  • Bar
  • 24/7 front desk
4.4 out of 5, Excellent, 3,139 reviews
$127 per night
The price is $137
Apr 20 - Apr 21
All taxes and fees included in total
Pala Casino Spa And Resort

Property amenities

Family friendly

  • 8 outdoor pools
  • Arcade/game room
  • Children's club (surcharge)
  • Children's pool
  • DVD player
  • Free water park access
  • Grocery/convenience store
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Laundry facilities
  • Living room
  • Playground
  • Separate in-room dining area
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Waterslide

Internet

  • Available in all rooms: WiFi (USD 20 per night)
  • Available in some public areas: WiFi (USD 20 per night)

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • 2 poolside bars
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 36-hole golf course
  • 6 outdoor tennis courts
  • 8 hot tubs
  • 8 outdoor pools
  • Arcade/game room
  • Basketball
  • Bicycle storage
  • Billiards/pool table
  • Children's club
  • Children's pool
  • Concerts/live shows
  • Evening entertainment
  • Fishing
  • Fitness classes
  • Free bicycle rentals
  • Free water park
  • Full-service spa
  • Golf
  • Golf carts
  • Golf lessons
  • Health club
  • Playground
  • Pro golf shop
  • Rock climbing
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas
  • Volleyball
  • Waterslide

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 47-inch LED TV with premium cable channels
  • DVD player
  • iPod dock
  • MP3 dock

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Towels provided

Food and drink

  • Blender
  • Cleaning supplies
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Full-sized refrigerator/freezer
  • Ice maker
  • Kitchen
  • Microwave
  • Oven
  • Paper towels
  • Separate dining area
  • Stovetop
  • Toaster

More

  • Access via exterior corridors
  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Heating (climate-controlled)
  • Iron/ironing board
  • LED lighting
  • Living room
  • Phone
  • Recycling
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 2:00 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities or services will be unavailable from November 1 2024 to April 30 2025 (dates subject to change):
  • One of the swimming pools
The property will be renovating from November 1 2024 to April 30 2025 (completion date subject to change). The following areas are affected:
  • One of the swimming pools

Guests will have access to the following alternate facilities during the renovation:

  • Outdoor pool

During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 37.71 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Business center/computer access
  • Faxes
  • Fitness center access
  • Fitness/yoga classes
  • In-room coffee
  • In-room safe
  • Laundry facilities
  • Phone calls
  • Pool access
  • Shuttle service
  • Hot tub access
  • Sporting facilities or equipment

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless internet: USD 20 per night (rates may vary)
  • Fee for wireless internet in public areas: USD 20 per night (rates may vary)
  • Late check-out is available for a fee (subject to availability)
  • Housekeeping is available for an additional fee and varies based on length of stay and unit size

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Onsite parties or group events are strictly prohibited
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, and Diners Club. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Onsite parties or group events are strictly prohibited. This property uses eco-friendly cleaning products.
    For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation.

We should mention

  • Pool access available from 9:00 AM to 9:00 PM.
  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

San Diego Welk Resort
Welk Resort
Welk Resorts San Diego Hotel Escondido
Welk Resort San Diego Escondido
Welk San Diego
Welk San Diego Escondido
Welk San Diego Resort
Welk Hotel Escondido
Welk Hotel San Diego
Welk Resort Escondido
Welk Resort San Diego Hotel Escondido
Welk Resorts San Diego Condo Escondido
Welk Resorts San Diego Condo
Welk Resorts San Diego Escondido
Welk Resorts San Diego
Welk Resorts San Diego Hotel

Frequently asked questions

How close is Hyatt Vacation Club at The Welk, San Diego Area to the airport?

Hyatt Vacation Club at The Welk, San Diego Area is 18.9 mi (41-min drive) away from the Carlsbad, CA (CLD-McClellan-Palomar) airport, the closest popular airport to the property.

How much does it cost to stay at Hyatt Vacation Club at The Welk, San Diego Area?

As of Apr 17, 2025, prices found for a 1-night stay for 2 adults at Hyatt Vacation Club at The Welk, San Diego Area on May 18, 2025 start from $129.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hyatt Vacation Club at The Welk, San Diego Area have an airport shuttle?

Airport shuttle services are not available at Hyatt Vacation Club at The Welk, San Diego Area.

How close is Hyatt Vacation Club at The Welk, San Diego Area to the beach?

This hotel is 19.8 mi (43-min drive) from Carlsbad Lagoon.

Does Hyatt Vacation Club at The Welk, San Diego Area offer free breakfast?

Hyatt Vacation Club at The Welk, San Diego Area does not offer free breakfast.

Is there a casino at Hyatt Vacation Club at The Welk, San Diego Area?

No, there is no casino at this hotel, but Pala Casino Spa Resort (16-min drive) and Pala Casino Spa & Resort (16-min drive) are nearby.

What time is check-in at Hyatt Vacation Club at The Welk, San Diego Area?

Check-in start time: 4:00 PM; Check-in end time: 2:00 AM.

Is there free parking at Hyatt Vacation Club at The Welk, San Diego Area?

This hotel offers free self parking.

Does Hyatt Vacation Club at The Welk, San Diego Area have a pool?

Hyatt Vacation Club at The Welk, San Diego Area features 8 outdoor pools and a children's pool. Guests can enjoy pool access from 9:00 AM to 9:00 PM.One of the pools will be unavailable from November 1 2024 to April 30 2025 (dates subject to change). The property will be renovating one of the pools from November 1 2024 to April 30 2025 (completion date subject to change).

Does Hyatt Vacation Club at The Welk, San Diego Area have a spa?

Pamper yourself with a day at Elevate Day Spa, where you can enjoy massages.

How close is Hyatt Vacation Club at The Welk, San Diego Area to downtown Escondido?

Hyatt Vacation Club at The Welk, San Diego Area is 1.9 mi away from Hidden Meadows.

Hyatt Vacation Club at The Welk, San Diego Area Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 584 out of 1174 reviews
Rating 8 - Good. 243 out of 1174 reviews
Rating 6 - Okay. 165 out of 1174 reviews
Rating 4 - Poor. 97 out of 1174 reviews
Rating 2 - Terrible. 85 out of 1174 reviews

8.6/10

Cleanliness

8.0/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Chauntel

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So much potential! Definitely needs some updates, though. Our bed (in the Carnival building) was comfy, but very squeaky, which made for not very restful sleep. There were also small things like a wobbly toilet, some corners of peeling paint, etc. The little neighborhoods were nice and each had some amenities within walking distance of the units. Communication was a little lacking upon check-in. Some details that were not communicated well: The nicest/ largest of the pools was under construction. We only found our after a very long, confusing drive to find it; we were apparently given a resort credit through expedia, which was not made known to us; and some of the information in the resort guide was incorrect, like which "neighborhoods" had a kid's pool. All in all, it seems like a lovely place, with some nice touches, but they still need to work on some of the basics.
Stayed 3 nights in Jan 2025

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely!!!
Stayed 1 night in Sep 2024

6/10 Okay

Jaime

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
We really liked the stay, unfortunately, there were a few inconveniences during our stay, such as, no hot water on the shower, only in the tub, phone line not working, so we couldn't place a phone order, had to go and order at the pizza hut. We couldn't call front desk for extra blanket, super cold. Our villa was far from the front desk did not wanted to drive again.
Stayed 1 night in Jan 2025

10/10 Excellent

Alaina, Blacklick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2025

10/10 Excellent

Dani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

4/10 Poor

Scott, Tualatin

2 people in our party attended the time share presentation and were promised $150 each or a vacation package and never received the money they were promised. We kept calling them about this and we're given the run around and nothing ever happened. DO NOT ATTEND THE TIME SHARE PRESENTATION ITS A SCAM
Stayed 3 nights in Jan 2025

10/10 Excellent

Andrea

Stayed 1 night in Jan 2025

8/10 Good

Belinda

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

nice place to stay

It is a nice comfortable , clean, and quiet place whereas there are a lot of things to do for adult and children
Stayed 5 nights in Jan 2025

10/10 Excellent

Annabelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at this beautiful property! We hope to come back again soon!
Stayed 4 nights in Dec 2024

10/10 Excellent

Tim

Stayed 1 night in Nov 2024

6/10 Okay

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
The jacuzzi wasn’t working
Stayed 1 night in Jan 2025

10/10 Excellent

Fountain of, Meridian

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to go to for vacation with kids and just to unwind.
Stayed 6 nights in Dec 2024

10/10 Excellent

Jodena, Clovis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent! Such a great, safe, and fun resort for family!
Stayed 4 nights in Jan 2025

8/10 Good

Blake

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location far from stores, shops etc but a great spot! Clean, spacious and easy all around
Stayed 2 nights in Jan 2025

8/10 Good

Mario

Stayed 2 nights in Jan 2025

2/10 Terrible

Andrew

Stayed 6 nights in Nov 2024

10/10 Excellent

Ronilo, Vista

Stayed 1 night in Dec 2024

10/10 Excellent

Jessica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing. Everything was excellent!
Stayed 3 nights in Jan 2025

4/10 Poor

Julia

Traveled with family and small children
Disliked: Staff & service
The rooms are spacious and nice, the property faces the freeway so you can’t escape the noise but the surrounding hills are beautiful. The various seating areas are comfortable and lovely. The staff don’t seem to be trained in customer service. Each contact we had was plagued by either a lack of communication (court reservation made for different facility), lack of accommodation (late check out) or simply inept (didn’t place takeout order made by phone until I arrived 10 min later). The phones in the room didn’t work, the kitchen outlet fuse blew, the TVs are not able to stream, and the pools are too cold for most adults. So much potential if they can engage in the business of travel.
Stayed 1 night in Jan 2025

2/10 Terrible

Andrew

Traveled with partner
Liked: Cleanliness
We checked in late evening upon our arrival but were immediately disappointed when we sat on the edge of the bed. After our first night, we called the front desk to note the bed was in horrible condition with a very obvious hole in the middle of the bed. The agent said she spoke with her manager and would send their engineering team to replace the mattress rather than relocate us to another room. This seemed odd but we played along. No change in beds or room change was subsequently offered. The worst night’s sleep and horrible restaurant onsite. Would not recommend to others unless you have no other nearby options and want to stay in this area.
Stayed 3 nights in Dec 2024

10/10 Excellent

Wendy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

10/10 Excellent

PATRICIA HELENE, EAGLE MOUNTAIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
USB charging ports on the lamps. Very nice breakfast. Every other day room service.
Stayed 7 nights in Dec 2024

6/10 Okay

CARLY, San Clemente

Traveled with family and small children, Traveled with group
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
I stayed 4 nights and never received any house keeping. I called and left messages, called front desk, called concierge, and never got anyone that came to the room to bring the soap that wasn’t originally provided or take out the trash. We had to go find someone to get more toilet paper as the room came with 1 roll. I’ve stayed here dozens of times and never had this terrible service. My room also wasn’t ready until 7:30pm on check in because they were waiting for it to be cleaned. Clearly having an issue with staffing the housekeeping but the service we received was terrible. I was there with a party that had 4 rooms. One of the rooms got cleaned one night. I think asking for a room with hand and dish soap isn’t too much to ask for. The resort is beautiful and the amenities otherwise are wonderful. Bit the housekeeping is a disaster. I had a toddler in the room with dirty diapers and I couldn’t get anyone to take the trash, even when I put it outside my door and called. Super disappointed to be traveling and have all of these issues. The room comes with a full kitchen but without any soap there’s no way to eat, clean, and wash things. Despite all my calls during the stay, I was told at check out that unless you are a vacation owner they don’t clean your room. But Expedia says housekeeping is provided.
Stayed 1 night in Dec 2024

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2024

10/10 Excellent

Laurie

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful views
Stayed 1 night in Dec 2024