6/10 Okay
Jessica, Warwick
Traveled with partner
Jun 5, 2024
Liked: Cleanliness, property conditions & facilities
The property was absolutely beautiful. The check in took almost an hour even with a ton of staff behind the desk. Our assigned concierge was tough to get a hold of and really only made reservations for late dinner a couple nights for us and we never even met her. The shuttles in and out were very disorganized but friendly once they came. Way too many solicitors trying to sell us things when we were just trying to relax. The pool was great and the drinks were good although they only put alcohol if you asked and who wants a Virgin pina colada on vacation at an all inclusive hotel. The spa was nice no major complaints there. They didn’t advertise the events much but we were able to stumble upon the magic show one night. I’m sure most of it was lost in translation but I would focus on a more organized check in process at least. I even tried to check in earlier on the website to expedite the process but it didn’t work. Thanks for having us the ocean/beach was exactly what we needed!
Jessica
Stayed 4 nights in May 2024