4/10 Poor
ANGELA
Dec 7, 2024
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The Khaolak Bayfront Resort has an older charm, which some might appreciate, but I found it to be just okay overall. The beachfront is undoubtedly its standout feature—absolutely stunning and the main highlight of the stay. However, communication can be a challenge as the staff’s English proficiency is limited, making it difficult to resolve issues or ask for assistance.
The restaurant, unfortunately, fell short of expectations. The menu offerings are not very diverse, portions are surprisingly small (e.g., just four shrimp for a full plate of dinner), and prices are on the higher side. When I requested help to address these concerns, the response was not accommodating, which added to the frustration.
To make matters worse, there was a mix-up involving the food order, and instead of resolving the issue, the manager attempted to charge me without fully understanding the situation. This led to a very disappointing customer experience.
Overall, while the beachfront is wonderful, the outdated facilities, communication barriers, and disappointing dining experience leave much room for improvement.
ANGELA
Stayed 2 nights in Nov 2024
