2/10 Terrible
Joy R.
12 mar. 2025
No le gustó: Limpieza
Elite Vacation Rentals NOT ready for guests!
This place started badly on the first night when the code given to us did not open the door. It was dark & we were cold. After several tries, we finally called the rental office to get in. Then the garage door wouldn't open, & we called again. The next day, there was no hot water in one of the bathroom's tubs. We contacted maintenance, who came to fix the garage & tub. The tub faucet had a broken seal. Then a valve broke on the pipe outside due to the water pressure. It flooded the yard while we were outside trying to enjoy the sun. Maintenance was called again; they needed a plumber to fix this, & the water needed to be shut off. Luckily, we were leaving the property for a while! The next day we contacted matientence again because there was water on the floor in front of the frig. We found out later from Jon Naegle, maintenance manager that the water hose going to the frig was leaking... also from the water pressure. It ruined the flooring in the kitchen. The maintenance manager stated we had 7 tickets/calls for our property, & they were all legitimate problems that needed attention. He offered us another place to stay, but we only had 1 more day left of our vacation. That 1 day, out of our 5 day vacation, was the only day we didn't need to contact the office for maintenance. I sent several emails since arriving back home & have asked Brendan Hesser, Property Manager for Elite Vacation Rentals, if we could have a refund for some of the fees we paid. We got an apology.....
Joy R.
Se hospedó 5 noches en enero de 2025