6/10 Aceptable
Joanne
Viaje familiar
28 oct. 2024
Le gustó: Servicio y personal
Wonderful Food !
Really welcoming arrival. On check in we were told their was a function on which would probably be causing some noise but shouldn't go on too late and we shouldn't hear it in our room. This was wrong, we heard the disco thumping away until the early hours, we could even hear the laughter and screams of the party goers. This was a stop over from a very tiring day travelling around Norfolk, we were hoping for a dinner and good night's sleep. I booked a deluxe room but it was a little tired in places, furniture tatty and stained, toilet roll needs a proper holder. The dinner did not disappoint, absolutely wonderful meal, we even booked for lunch the next day as we were visiting Wroxham nearby so wanted to come back for some more delicious food. However we were so tired we decided to cut short and not return for afternoon lunch. I have to say the gentleman who dealt with our complaint ( and that of another customer who was at the same time complaining of the same issue) showed genuine concern and understanding and agreed we should have not been given the rooms we were as it's not their policy to use these rooms when such an event is on because of the close proximity. The outcome for us was positive and we were compensated satisfactorily. Breakfast was very good. We would consider staying again if no function was on. We would definitely return just to eat in the restaurant, compliments to the chef and waiting staff. Please don't describe some rooms as deluxe though (see photos).
Joanne
Se hospedó 1 noche en octubre de 2024