10/10 Excelente
INGRID
29 sept. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This was our second stay at the Hard Rock Hotel Marbella. It was also the very first time ever in many years of global travel we returned to a hotel, simply because it is beyond outstanding. The hotel has a hard to define relaxed, yet exciting vibe about it. There is just so much to see and so much to experience. The staff is extremely friendly, knowledgeable, helpful and personable, yet at all times professional and respectful. A special shout-out goes to Andrea of the front desk, who went the extra mile for us so we could stay in the same room after we decided to extend our original three night stay by another night. Teresa from housekeeping also deserve a special thank you. She even wrote a cool message on the mirror in the room, making us feel extra welcome. And lastly, Guillermo from the curbside desk spontaneously walked up to us when my husband (who has some mobility issues) and I were only briefly waiting at the front desk to check out, took care of everything so we wouldn't have to wait, and graciously offered to carry out bags to the car. We will be back!
INGRID
Se hospedó 3 noches en septiembre de 2024