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Crowne Plaza London - Docklands by IHG

4.0 star property
4-star eco-certified hotel near ExCeL Exhibition Centre

Choose dates to view prices

Photo gallery for Crowne Plaza London - Docklands by IHG

Property amenity
Meeting facility
Spa
Junior Suite, 1 King Bed | Hypo-allergenic bedding, in-room safe, desk, iron/ironing board
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Room service
  • Bar
  • Pool
  • Spa
  • Housekeeping

Explore the area

Map
Western Gateway, Royal Victoria Dock, London, England, E16 1AL
  • ExCeL Exhibition Centre
    ‪5 min walk‬
  • O2 Arena
    ‪9 min drive‬
  • Westfield Stratford City
    ‪10 min drive‬

Room options

View all photos for Standard Room

Standard Room | Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Standard Room

  • 269 sq ft
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 1 Double Bed, Accessible

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 Double Bed, Accessible

  • 269 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed with Sofa bed

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 Double Bed with Sofa bed

  • 269 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Junior Suite, 1 King Bed

  • 355 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Minicooler)

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 King Bed, Accessible (Minicooler)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 King Bed

  • 269 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed (Mini cooler)

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 Double Bed (Mini cooler)

  • 269 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Double Beds (Mini cooler)

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Standard Room, 2 Double Beds (Mini cooler)

  • 269 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds | Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Standard Room, 2 Double Beds

  • 269 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Premium Room

  • Sleeps 1
  • 1 Twin Bed

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About the neighborhood

London

Docklands stay.With a stay at this Docklands hotel, you'll be within half a mile (1 km) of ExCeL Exhibition Centre and 3 miles (5 km) of O2 Arena. Thames River and ABBA Arena are also within 3 miles (5 km).

What's nearby

  • IFS Cloud Royal Docks Station - 3 min walk - 0.2 miles
  • ExCeL Exhibition Centre - 5 min walk - 0.3 miles
  • London Stadium - 9 min drive - 3.9 miles
  • O2 Arena - 9 min drive - 4.1 miles
  • Westfield Stratford City - 10 min drive - 4.2 miles

Getting around

  • Royal Victoria DLR Station - 3 min walk
  • West Ham Station - 5 min drive
  • London City Airport (LCY) - 12 min drive

Restaurants

  • ‪Costa Coffee - ‬6 min walk
  • ‪Sandwich & Co - ‬9 min walk
  • ‪Upper Deck Restaurant - ‬3 min walk
  • ‪Nakhon Thai - ‬6 min walk
  • ‪Warehouse K - ‬3 min walk

About this property

Crowne Plaza London - Docklands by IHG

4-star eco-certified hotel near ExCeL Exhibition Centre
Crowne Plaza London - Docklands by IHG offers its guests a full-service spa, an indoor pool, and a steam room. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A business center and a meeting room are available. A fitness center, spa services, and multilingual staff are also featured at the eco-certified Crowne Plaza London - Docklands by IHG. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star London hotel is smoke free.

  • 1 building
  • 210 guestrooms or units
  • 5 levels
  • Childcare (surcharge)
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Crowne Plaza London - Docklands by IHG offers 210 accommodations with safes and complimentary newspapers. Guests can surf the web using the complimentary wireless Internet access.

Bathrooms include shower/tub combinations and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Rinu. Services include massages. The spa is open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, Italian, Polish, Portuguese, Romanian, Spanish

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Aloft London Excel

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Property amenities

Family friendly

  • Babysitting (surcharge)
  • In-room crib
  • Indoor pool
  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Self parking on site (GBP 25 per day; includes in/out privileges)
  • Limited onsite parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Full breakfast available for a fee 6:30 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends; GBP 19.99 per person
  • A bar/lounge
  • A restaurant

Things to do

  • Full-service spa
  • Gym
  • Indoor pool
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Assistive listening devices
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for GBP 30.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 50 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately GBP 19.99 per person
  • Self parking fee: GBP 25 per day (in/out privileges)
  • Rollaway bed fee: GBP 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Carte Blanche, Eurocard, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

We should mention

  • One child 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Crowne Plaza Hotel London Docklands
Crowne Plaza London Docklands
London Docklands Crowne Plaza
Crowne Plaza London - Docklands England
Crowne Plaza London - Docklands Hotel London
Crowne Plaza London Docklands Hotel
Crowne Plaza Docklands Hotel
Crowne Plaza Docklands
Crowne Plaza London Docklands
Crowne Plaza London Docklands an IHG Hotel
Crowne Plaza London - Docklands by IHG Hotel
Crowne Plaza London - Docklands by IHG London
Crowne Plaza London - Docklands by IHG Hotel London

Frequently asked questions

How close is Crowne Plaza London - Docklands by IHG to the airport?

Crowne Plaza London - Docklands by IHG is 2.2 mi (12-min drive) away from the London City Airport (LCY) airport, the closest popular airport to the property.

How much does it cost to stay at Crowne Plaza London - Docklands by IHG?

As of Mar 29, 2025, prices found for a 1-night stay for 2 adults at Crowne Plaza London - Docklands by IHG on Apr 9, 2025 start from $173.32, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Crowne Plaza London - Docklands by IHG have an airport shuttle?

Airport shuttle services are not available at Crowne Plaza London - Docklands by IHG.

Does Crowne Plaza London - Docklands by IHG offer free breakfast?

Free breakfast isn’t provided at Crowne Plaza London - Docklands by IHG, but full breakfast is offered for a fee of GBP 19.99 per person. It's available on weekdays from 6:30 AM to 9:00 AM and weekends from 7:00 AM to 10:00 AM.

Is there a casino at Crowne Plaza London - Docklands by IHG?

No, there is no casino at this hotel.

What time is check-in at Crowne Plaza London - Docklands by IHG?

Check-in start time: 3:00 PM; Check-in end time: anytime.

Is there free parking at Crowne Plaza London - Docklands by IHG?

Free parking is not available at this hotel. Self parking is available for GBP 25 per day.

Does Crowne Plaza London - Docklands by IHG have a pool?

Crowne Plaza London - Docklands by IHG features an indoor pool.

Does Crowne Plaza London - Docklands by IHG have a restaurant?

Yes, there is a restaurant on site.

Does Crowne Plaza London - Docklands by IHG have a spa?

Pamper yourself with a day at Rinu, where you can enjoy massages.

How close is Crowne Plaza London - Docklands by IHG to downtown London?

Crowne Plaza London - Docklands by IHG is 6.4 mi away from London.

Crowne Plaza London - Docklands by IHG Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 597 out of 1089 reviews
Rating 8 - Good. 330 out of 1089 reviews
Rating 6 - Okay. 94 out of 1089 reviews
Rating 4 - Poor. 39 out of 1089 reviews
Rating 2 - Terrible. 29 out of 1089 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Ilir

Traveled with family
Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2024

8/10 Good

Justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff
Staff, especially in bar, very friendly. But all staff were pleasant, thanks.
Stayed 1 night in Dec 2024

8/10 Good

Vicky

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Very clean hotel
Very nice hotel and clean, we got a room upgrade with was very nice. Service was okay, not hugely friendly but not rude. Breakfast was very good. Close the the excel, will be staying again .
Stayed 1 night in Dec 2024

10/10 Excellent

Chris

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel and facilities. Left my iPad in the room and they facilitated getting it returned which was amazing …
Stayed 1 night in Dec 2024

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Stephen

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very enjoyable weekend stay
Stayed 1 night in Dec 2024

8/10 Good

Seong Ho

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2024

8/10 Good

Carolyn

Liked: Cleanliness, property conditions & facilities, room comfort
Close to O2
Nice room with comfy bed, perfect for a weekend trip to London and close to the o2. Nice view from 6th floor.
Stayed 1 night in Dec 2024

8/10 Good

Allan

Liked: Property conditions & facilities
Location
Stayed 6 nights in Nov 2024

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Really friendly staff. Clean, comfy room. Lovely breakfast with great choice. Pool area great!
Stayed 2 nights in Nov 2024

8/10 Good

Hakim

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Suma was very helpful and provided an exceptional service.
Stayed 1 night in Nov 2024

10/10 Excellent

Jennifer

Stayed 1 night in Nov 2024

8/10 Good

Gary P

Traveled with family
Liked: Property conditions & facilities
London Trip
Really nice hotel with excellent service, breakfast was amazing. Only negative was the rooms were really cold heating didn’t seem to work.
Stayed 3 nights in Nov 2024

10/10 Excellent

Chahrazed

Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Shirley

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel in a perfect location
Excellent Hotel in a superb location, particularly for the cable car to the o2 Arena. Good friendly service, plentiful and tasty breakfast and spotlessly clean. Will definitely stay again.
Stayed 1 night in Nov 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel location and friendly staff
Stayed 1 night in Oct 2024

10/10 Excellent

P

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Tatiana

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay
Stayed 3 nights in Oct 2024

10/10 Excellent

Ryan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is spot on. The staff are all very helpful and friendly, this will be my regular hotel every time I go to London from now on.
Stayed 1 night in Oct 2024

10/10 Excellent

Helena

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were super friendly, helpful and polite
Stayed 1 night in Oct 2024

8/10 Good

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Terence

A comfortable stay, spacious rooms, quiet.
Stayed 5 nights in Oct 2024