I stayed at the oceanfront bungalow for one night, expecting a relaxing and enjoyable experience. Unfortunately, my stay was far from ideal due to several inconveniences:
At night, the smoke detector in my room started beeping, likely due to a low battery. This disrupted my sleep and made for an unpleasant night.
The room was advertised as soundproof ( according to expedia) , but I could clearly hear my neighbors coughing and their phone ringing, which impacted my privacy and peace.
Small ants were crawling on the kitchen counter and table, which was unhygienic and unexpected for the price and quality promised.
The WiFi was unreliable and kept dropping, making it nearly impossible to connect.
I raised these concerns in a complaint letter before checking out, and I received a reply advising me to speak with the front desk manager. However, the manager I spoke with was unfriendly and dismissive (unfortunately, I didn’t get her name). She insisted that the hotel website didn’t claim the rooms were soundproof and said she would inform Expedia to remove that claim, but this didn’t address the unbearable noise I experienced. As a compensation, she waived the resort fee and parking fee totaling $83, the interaction left a poor impression.
I rarely leave reviews, and this is my first time leaving a negative one. I hope the hotel takes this feedback seriously and works to address these issues, as the location and potential of the property are great, but the experience was disappoint
