8/10 Good
sabrina
Traveled with family
Aug 22, 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was a wonderful stay. We stayed in the fabulous Mansion Suite for my husbands 50th.
Overall the experience was wonderful..
the games room is brilliant for kids and adults. Great grounds to walk on..
I also took two cakes with us. One to have bought in at dinner which was lovely and the other at breakfast, which they completely forgot to do and frustratingly I only realised when we were driving back home..
What was highly dissapointing was that due to a water issue we had no water to flush, shower etc for almost 3 hours. Apparently it was a local issue however we were not warned or notified.
My kids had gone swimming and were sat in the bathtub for over 20 mins due to no running water to shower till I got fed up and wrapped them up
In towels. Literally half hour before checking out, it returned. It was annoying given how much I had paid for that one night.
No apologies or anything. Paying close to £500 for a nights stay and not having running water for the last few hours was not fair
sabrina
Stayed 1 night in Aug 2024