4/10 Poor
Amy
Traveled with group
Aug 7, 2024
Disliked: Cleanliness
We had ants in our room. The ants were on the headboards and the table in between the beds. We had to be moved from a double room to a king. The issue with this is it was a friend and myself so one of us had to sleep on a small dirty couch. When we checked out we asked to speak with the manager and we were told he was too busy to speak with us. We were told he would be in contact with us but we have yet to hear from him, it has been 5 days. I have emailed him twice since our check out date and he has not responded. To say this was a disappointing experience would be an understatement. It is still our expectation that we hear from them. We were asking for compensation not an entire refund but it doesn’t seem that they want to even apologize for the situation and inconvenience.
Amy
Stayed 1 night in Aug 2024