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Pier House

3.5 star property
3.5-star beach B&B near Eden Project

Choose dates to view prices

Photo gallery for Pier House

Spa
Exterior
Deluxe Double Room, 1 King Bed, Harbor View | Desk, iron/ironing board, free WiFi, bed sheets
Terrace/patio
Restaurant

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Housekeeping
  • Free WiFi

Explore the area

Map
Harbour Front, Charlestown, St Austell, England, PL25 3NJ
  • Charlestown Harbour
    ‪1 min walk‬
  • Porthpean Beach
    ‪9 min drive‬
  • Eden Project
    ‪12 min drive‬
  • Newquay (NQY-Newquay Cornwall)
    ‪28 min drive‬

Room options

View all photos for Superior Double Room, Sea View

Superior Double Room, Sea View | Desk, iron/ironing board, free WiFi, bed sheets

Superior Double Room, Sea View

  • 172 sq ft
  • Sea view
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Cabin

Standard Cabin | Desk, iron/ironing board, free WiFi, bed sheets

Standard Cabin

  • 49 sq ft
  • Sleeps 1
  • 1 King Bed

View all photos for Deluxe Double Room, 1 King Bed, Harbor View

Deluxe Double Room, 1 King Bed, Harbor View | Desk, iron/ironing board, free WiFi, bed sheets

Deluxe Double Room, 1 King Bed, Harbor View

  • 172 sq ft
  • Harbor view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Double Room, 1 King Bed, Partial Sea View

Premium Double Room, 1 King Bed, Partial Sea View | Desk, iron/ironing board, free WiFi, bed sheets

Premium Double Room, 1 King Bed, Partial Sea View

  • 172 sq ft
  • Partial sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Double Room

Classic Double Room | Desk, iron/ironing board, free WiFi, bed sheets

Classic Double Room

  • 151 sq ft
  • Sleeps 3
  • 1 King Bed

About the neighborhood

St Austell

Seaside stay .At this B&B, you'll be steps from Charlestown Harbour and Charlestown Shipwreck and Heritage Centre. Charlestown Beach and Duporth Beach are also within half a mile (1 km).
View more B&B in St AustellOpens in a new window

What's nearby

  • Charlestown Harbour - 1 min walk - 0.1 miles
  • Duporth Beach - 11 min walk - 0.6 miles
  • Porthpean Beach - 9 min drive - 1.7 miles
  • Lost Gardens of Heligan - 10 min drive - 6.1 miles
  • Eden Project - 12 min drive - 4.3 miles

Getting around

  • St Austell Station - 8 min drive
  • Newquay (NQY-Newquay Cornwall) - 28 min drive

Restaurants

  • ‪St Austell Brewery - ‬5 min drive
  • ‪Hicks Bar St Austell Brewery - ‬5 min drive
  • ‪Poltair Park Cafe - ‬5 min drive
  • ‪Francines Fish - ‬3 min drive
  • ‪The Brit - ‬3 min drive

About this property

Pier House

3.5-star beach B&B near Eden Project
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A complete renovation of Pier House was completed in June 2024.

This 3.5-star St Austell bed & breakfast is smoke free.

  • 23 guestrooms or units
  • 3 levels
  • Front desk (limited hours)
  • Terrace
  • No smoking on site
  • Bar or lounge
  • Dining venue
Pier House offers 23 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. 42-inch Smart televisions come with digital channels.

Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

Languages

English

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (GBP 8 per day)
  • Street parking available

Food and drink

  • A bar/lounge
  • A restaurant

Accessibility

  • Hardwood flooring in public areas
  • No elevator
  • Tile flooring in public areas

Room amenities

Entertainment

  • 42-inch smart TV with digital channels

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Access via exterior corridors
  • Desk
  • Heating
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Minimum check-in age: 18

Check-out

Check-out before 10:30 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - 10:00 PM
Front desk staffed during limited hours

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from December 25 to December 25:
  • Bar/Lounge
  • Dining venue(s)

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: GBP 8.00 per day (150 ft away)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash.

Property is also known as

Pier House Charlestown
Pier House Hotel Charlestown
Pier House Hotel St Austell
Pier House St Austell
Pier House B&B St Austell
Pier House Hotel
Pier House St Austell
Pier House Bed & breakfast
Pier House Bed & breakfast St Austell

Frequently asked questions

How close is Pier House to the airport?

Pier House is 17 mi (28-min drive) away from the Newquay (NQY-Newquay Cornwall) airport, the closest popular airport to the property.

How much does it cost to stay at Pier House?

As of Apr 1, 2025, prices found for a 1-night stay for 2 adults at Pier House on Apr 6, 2025 start from $130.49, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Pier House have an airport shuttle?

Airport shuttle services are not available at Pier House.

How close is Pier House to the beach?

This bed & breakfast is a short 3-minute walk from Charlestown Beach and 11-minute walk from Duporth Beach. Don't forget your sunscreen!

Does Pier House offer free breakfast?

Pier House does not offer free breakfast.

Is there a casino at Pier House?

No, there is no casino at this bed & breakfast.

What time is check-in at Pier House?

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM.

Is there free parking at Pier House?

Free parking is not available at this bed & breakfast.

Does Pier House have a pool?

Pier House does not have a pool.

Does Pier House have a restaurant?

Yes, there is a restaurant on site. The dining venue(s) will be closed seasonally each year from December 25 to December 25.

Does Pier House have a spa?

There are no spa services available at this bed & breakfast.

How close is Pier House to downtown St Austell?

Pier House is 0.1 mi away from Charlestown.

Pier House Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 261 out of 323 reviews
Rating 8 - Good. 47 out of 323 reviews
Rating 6 - Okay. 10 out of 323 reviews
Rating 4 - Poor. 4 out of 323 reviews
Rating 2 - Terrible. 1 out of 323 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jackie

Traveled with partner
We had a superb stay highly recommend
Stayed 3 nights in Dec 2024

10/10 Excellent

robert

Stayed 1 night in Dec 2024

10/10 Excellent

Lee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel, clean, friendly staff, good food, will be back.
Stayed 1 night in Dec 2024

10/10 Excellent

Chloe

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Went for a weekend away rooms are well soundproofed from the inn downstairs. Room was beautiful view was stunning. Staff really friendly and approachable and were really excited for us when my fiancé proposed to me during our stay
Stayed 2 nights in Dec 2024

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
We liked everything about this lovely place , will definitely come again
Stayed 1 night in Dec 2024

10/10 Excellent

Mary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked everything. The staff were very friendly and helpful, the check in was good, the food good, the room good and the bedding and towels superb! I'm sure we'll be back. Thank you, Mary Stephenson
Stayed 2 nights in Nov 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Christopher

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My first stay since the rebuild of the hotel. Rooms now have the wow factor as does the bar area. Parking is local and free. The property is right on the harbour side some rooms having views out to sea.
Stayed 1 night in Nov 2024

10/10 Excellent

Karen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel with excellent food
What a lovely hotel in a stunning location. Rooms are very nice and well appointed. Food was excellent.
Stayed 1 night in Nov 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can’t fault it! :-)
Honestly cannot fault The Pier House. We stayed for one night for a couples getaway and from check in to check out we were so impressed! The lady who checked us in (I’m gutted we didn’t get her name!) was so friendly, explained everything and showed us to our room. We received a complimentary upgrade and our room was beautiful with a harbour view and everything you could need! Special little touches like the radio on as you entered, a Korev each on the house in the mini fridge, dry robes in case you fancied a walk in the mizzle! In the morning breakfast was plentiful and all of the staff are just so welcoming and attentive. Nothing is too much trouble. We finished our stay with a coffee and a game of Scrabble in the bar area! We only live in Porthleven and came for an event at The Longstore just up the road, but will definitely be back. A little gem!
Stayed 1 night in Nov 2024

10/10 Excellent

Annette

Stayed 1 night in Jul 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A fantastic hotel in Charlestown, great food and friendly staff, shown to your room on arrival is a nice touch. Plenty of coastal walks, dining options and a few bars to enjoyaround the harbour. 45 walk to St Austell brewery, worth booking a tour.
Stayed 2 nights in Nov 2024

6/10 Okay

Vicky

Stayed 1 night in Nov 2024

10/10 Excellent

Giles, Wellingborough

Stayed 3 nights in Oct 2024

10/10 Excellent

Kevin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellant place to stop
This has just been refurbished, to an excellant standard. The food is excellant too, this is how hotels should be. The rooms have all been refurbished to a very high standard, & very stylish. Worth noting that I got upgraded to a suite, pity I wasn’t staying longer
Stayed 1 night in Oct 2024

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A pub/restaurant/hotel in the modern style of Fullers and Young's pubs in London. My bedroom (4) was small but very nicely decorated. As billed the bed was pushed against a wall so had I not been alone one of us would have been climbing over the other to get up to pee. There was the opportunity however to nose to tail. Lots of comfort but more than one occupying you wouldn't want to stay for more than a few nights. Brilliant overall.
Stayed 1 night in Oct 2024

10/10 Excellent

Kristina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an absolute gem! It’s a shame we only stayed for one night. The room was beautifully decorated, clean and had everything you could possibly need and more, shower was superb. All staff were very friendly and helpful. Plenty of choice for breakfast, which was delicious. If we ever come back to Charlestown I wouldn’t even consider staying anywhere else but Pier House. Thank you for making us feel like home.
Stayed 1 night in Oct 2024

10/10 Excellent

Jan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay at The Pier House! Staff was extremely helpful with suggestions on things to do in the area. Beautiful setting on the Harbor. We had 3 meals there- lunch, dinner and breakfast that were just ok. A little disappointed in that part. But otherwise a very nice stay and excellent service by staff!
Stayed 1 night in Sep 2024

6/10 Okay

Adele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel gorgeous but ruined by noisy doors
Easy check in and friendly staff. Parking a pain as you have to park in their sister company at the top of the road which fills up quickly. Room lovely decor however very small especially when you have luggage in there. Room 18 extremely noisy room kept awake by constant banging of doors in corridor which made our door rattle. Very hot room had window but view onto roof not nice. Bed was comfy, great shower. No instant coffee only a machine to try and work first thing in the morning after reading instructions. Breakfast was amazing and lots of it. Staff lovely. Had the most delicious fish and chips in the evening. Beautiful hotel in a gorgeous place
Stayed 1 night in Oct 2024

10/10 Excellent

Natasha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Liza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our room was lovely, clean and comfortable with everything we needed and more.
Stayed 2 nights in Sep 2024

10/10 Excellent

Vikki

Stayed 2 nights in Sep 2024

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was beautiful and some lovely extras left in the room. My only problem was there was no one on reception when l arrived and no one to confirm where l could park. But otherwise it was superb.
Stayed 1 night in Sep 2024

10/10 Excellent

Karen

Liked: Cleanliness, amenities, property conditions & facilities
Lovely accommodation-lovely staff and a great breakfast !
Stayed 2 nights in Sep 2024

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First morning at breakfast it was a little disappointing, we went down at 9am and the buffet was basically gone! We went down earlier the next couple of days and it was so much better. Room was perfect, and the area was great.
Stayed 3 nights in Sep 2024