2/10 Terrible
Carrie
Business traveler
Jul 17, 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When pulling into the property it looked deserted. The property conditions were horrible. Room windows were dirty, paint peeling, weeds growing through the cracked concrete. There was one running car in the parking lot with very dark tinted windows and I couldn't see who was in the vehicle. When walking into the lobby there was an odd smell that didn't smell very good. I asked if I could get a refund. I was told no refund since I prepaid. I went ahead and checked in. The location of my room was climbing up two flights of stairs with the landing in an L shape, which was dark and a door leading to the unknown. When walking into the room the light switch didn't work & I had to walk into a dark room with the door left open so I could turn on a light. The first light didn't work but two lights did work. The room was very hot. No air conditioning was turned on for the customer. I have no idea if the mattress was clean because I didn't feel safe in the room. I decided not to stay and I told him that I was checking out and not staying. I told him I felt unsafe and there was no other people staying here. He assured me it was safe. No refund offered so I just left and drove home. I was so upset I started crying because I was out money and had to drive home and return the next morning. I have never had the feeling about anywhere I have ever stayed. I do not recommend anyone staying at Mansion View Inn. Just horrible conditions. I should have been refunded my money.
Carrie
Stayed 1 night in Jul 2024