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Keraton at The Plaza, The Unbound Collection by Hyatt

5.0 star property
5-star luxury hotel near Plaza Indonesia, connected to a shopping center

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December 2024
January 2025

Photo gallery for Keraton at The Plaza, The Unbound Collection by Hyatt

Interior
Indoor pool, outdoor pool, sun loungers
Exterior
Indoor pool, outdoor pool, sun loungers
Aerial view

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Pool
    Pool
  • Bar
    Bar
  • Breakfast included
    Breakfast included
  • Parking included
    Parking included
  • Spa
    Spa
  • Air conditioning
    Air conditioning

Explore the area

Map
Jl MH Thamrin Kav 15, Menteng, Greater Jakarta, Jakarta, 10350
  • Plaza Indonesia
    5 min walk
  • Grand Indonesia
    6 min walk
  • Bundaran HI
    6 min walk
  • Jakarta (CGK-Soekarno-Hatta Intl.)
    49 min drive

Room options

Suite, 1 King Bed

  • Sleeps 5
  • 1 King Bed

Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

Deluxe Room, 1 King Bed, Corner

  • Sleeps 5
  • 1 King Bed

About the neighborhood

Jakarta

City center retreat .Within a 10-minute walk of this Central Jakarta hotel, you'll find Plaza Indonesia and Grand Indonesia. Bundaran HI and Thamrin City Shopping Mall are also within half a mile (1 km).

What's nearby

  • Plaza Indonesia - 5 min walk - 0.3 miles
  • Grand Indonesia - 6 min walk - 0.4 miles
  • Bundaran HI - 6 min walk - 0.4 miles
  • Thamrin City Shopping Mall - 7 min walk - 0.4 miles
  • Sarinah Mall - 13 min walk - 0.7 miles

Getting around

  • Bundaran HI MRT Station - 8 min walk
  • BNI City Station - 13 min walk
  • Halim Perdanakusuma Intl. Airport (HLP) - 37 min drive

Restaurants

  • ‪Altitude The Plaza - ‬8 min walk
  • ‪Sate Khas Senayan - ‬8 min walk
  • ‪Wee Nam Kee Chicken Rice - ‬8 min walk
  • ‪AMKC Atelier - ‬8 min walk
  • ‪Soup Restaurant - ‬1 min walk

About this property

Keraton at The Plaza, The Unbound Collection by Hyatt

5-star luxury hotel near Plaza Indonesia, connected to a shopping center
Keraton at The Plaza, The Unbound Collection by Hyatt offers its guests a full-service spa, an indoor pool, and an outdoor pool. There are 2 restaurants and 2 coffee shops/cafes, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces.

A 24-hour business center and meeting rooms are available. A fitness center, a sauna, and multilingual staff are also featured at the luxury Keraton at The Plaza, The Unbound Collection by Hyatt. You'll have access to the indoor pool and health club at a partner property. An airport shuttle (available 24 hours) is available for a fee. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this 5-star Jakarta hotel.

  • 1 building
  • 138 guestrooms or units
  • 51 levels
  • 2 dining venues
  • 2 coffee shops
  • Meeting rooms
  • Built in 2012
  • Breakfast available (free)
  • Deli
  • Poolside lounge chairs
  • Business center (24 hours)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Convenience store
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
Keraton at The Plaza, The Unbound Collection by Hyatt offers 138 air-conditioned accommodations with iPod docking stations and MP3 docking stations. Each accommodation is individually furnished and decorated. Pillowtop beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. 42-inch plasma televisions come with premium cable channels and DVD players. Refrigerators, coffee/tea makers, and minibars are provided. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries.

This Jakarta hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include laptop-compatible safes and complimentary bottled water. In-room massages, hypo-allergenic bedding, and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

The onsite spa has 7 treatment rooms including rooms for couples. Services include deep-tissue massages, Swedish massages, facials, and body scrubs. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision.

Languages

English, Indonesian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free shopping center shuttle
  • Free self parking on site
  • Valet parking on site (IDR 150,000 per night)
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Free breakfast available daily
  • 2 coffee shops/cafes
  • 2 restaurants
  • A bar/lounge
  • Snack bar/deli

Things to do

  • Fitness classes
  • Full-service spa
  • Gym
  • Indoor pool
  • Indoor pool (guest access)
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Assistive listening devices
  • Elevator
  • Grab bar in bathtub
  • Height-adjustable showerhead
  • In-room roll-in shower
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Portable bathtub seat
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Entertainment

  • 42-inch HDTV with premium cable channels
  • DVD player
  • iPod dock
  • MP3 dock

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Late check-in subject to availability
Express check-in available
Minimum check-in age: 17

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
If you arrive at the property after hours, you'll need to check in at an alternate location: [Kebon Kacang gates]
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Keraton at The Plaza, The Unbound Collection by Hyatt

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 3 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for IDR 850000.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: IDR 1000000 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: IDR 440000 per vehicle (one-way)
  • Airport shuttle fee per child: IDR 440000 (one-way), (up to 15 years old)
  • Valet parking fee: IDR 150000 per night
  • Rollaway bed fee: IDR 850000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve rollaway/extra beds
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Guests must contact this property in advance to reserve rollaway/extra beds. This property accepts Visa, Mastercard, American Express, JCB International, Union Pay, debit cards, and cash. Noise-free guestrooms cannot be guaranteed.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 3 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.
  • Alcohol isn't served or allowed at Keraton at The Plaza, The Unbound Collection by Hyatt.

Property is also known as

Keraton
Keraton Luxury Collection
Keraton Luxury Collection Hotel
Keraton Plaza Luxury Collection Hotel Jakarta
Keraton Plaza Luxury Collection Jakarta
Keraton Plaza Luxury Collection Hotel
Keraton Plaza Luxury Collection
Keraton at The Plaza a Luxury Collection Hotel Jakarta
Keraton Plaza Collection
Keraton at The Plaza a Luxury Collection Hotel Jakarta
Keraton at The Plaza, The Unbound Collection by Hyatt Hotel
Keraton at The Plaza, The Unbound Collection by Hyatt Jakarta

Frequently asked questions

How close is Keraton at The Plaza, The Unbound Collection by Hyatt to the airport?

Keraton at The Plaza, The Unbound Collection by Hyatt is 9.3 mi (37-min drive) away from the Halim Perdanakusuma Intl. Airport (HLP) airport, the closest popular airport to the property.

Does Keraton at The Plaza, The Unbound Collection by Hyatt have an airport shuttle?

Keraton at The Plaza, The Unbound Collection by Hyatt offers an airport shuttle 24 hours a day, on request, for a charge of IDR 440000 per vehicle, one-way.

How close is Keraton at The Plaza, The Unbound Collection by Hyatt to the beach?

This hotel is 14 mi (45-min drive) from San Antonio Beach PIK 2.

Does Keraton at The Plaza, The Unbound Collection by Hyatt offer free breakfast?

Keraton at The Plaza, The Unbound Collection by Hyatt offers free breakfast every day.

Is there a casino at Keraton at The Plaza, The Unbound Collection by Hyatt?

No, there is no casino at this hotel.

What time is check-in at Keraton at The Plaza, The Unbound Collection by Hyatt?

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM.

Is there free parking at Keraton at The Plaza, The Unbound Collection by Hyatt?

This hotel offers free self parking. Valet parking is available for IDR 150000 per night.

Does Keraton at The Plaza, The Unbound Collection by Hyatt have a pool?

Keraton at The Plaza, The Unbound Collection by Hyatt features an indoor pool and an outdoor pool.

Does Keraton at The Plaza, The Unbound Collection by Hyatt have a restaurant?

There are 2 onsite restaurants, offering options like international cuisine, pool views, and brunch.

Does Keraton at The Plaza, The Unbound Collection by Hyatt have a spa?

This hotel has a spa, which features facials, body treatments, and reflexology.

How close is Keraton at The Plaza, The Unbound Collection by Hyatt to downtown Jakarta?

Keraton at The Plaza, The Unbound Collection by Hyatt is 0.2 mi away from Jakarta.

Keraton at The Plaza, The Unbound Collection by Hyatt Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 84 out of 122 reviews" "
Rating 8 - Good. 30 out of 122 reviews" "
Rating 6 - Okay. 5 out of 122 reviews" "
Rating 4 - Poor. 0 out of 122 reviews" "
Rating 2 - Terrible. 3 out of 122 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Theresia Olianawati

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
👍👍👍
Very recommended place to stay.. both business and leisure since connected to the nice shopping mall👍
Stayed 1 night in Feb 2020

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, spacious rooms and great service. Direct access to Plaza Indonesia too! Will stay here again
Stayed 2 nights in Feb 2020

8/10 Good

Minas

Liked: Staff & service, property conditions & facilities, room comfort
Good but needs improvements in room ergonomics.
The hotel was well maintained and the stuff very friendly and helpful. The room quality was good, but the functionality and ergonomics very very poor. For example no closet, but only a bar to hang the clothes and space for the luggage underneath. No lighting at all on this space and it was impossible to See and find things inside the luggage. Many issues also with lighting in the bathroom.
Stayed 2 nights in Jan 2020

2/10 Terrible

thomas

Stayed 2 nights in Dec 2019

8/10 Good

Vincent Chew Meng

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

6/10 Okay

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good, but not good enough
First of all let’s talk about he positives. The hotel is really beautiful, the room (I had a corner suite) is spectacular and the location is terrific. But this wasn’t a perfect stay. There was an issue with the booking that wasn’t resolved until the next day. No guest should be waiting overnight for resolution to an issue (that was clearly their problem) and the staff were very quick to blame my ignorance for the issue, which wasn’t the case at all. Also, the food is average. It’s almost universally tasteless (lack of seasoning) and the meat they use isn’t the best. It’s a good hotel, but I wouldn’t return. There are better in Jakarta.
Stayed 2 nights in Dec 2019

10/10 Excellent

Wai Ching Josephine

Stayed 2 nights in Nov 2019

10/10 Excellent

cecilia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019

10/10 Excellent

TAKUYA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019

10/10 Excellent

kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2019

8/10 Good

BKA, Miami

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the more luxurious hotels in Central Jakarta. Nice location. Superb Breakfast. Great staff. The only downfall was our phone in the room was not working even after we notified staff and the engineer came and repaired it. It still have to be repaired again. However great hotel
Stayed 4 nights in Jul 2019

10/10 Excellent

Manny

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, we enjoyed the stay. Neat room, breakfast was great, nice staff
Stayed 4 nights in Jul 2019

10/10 Excellent

Parwanto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Hotel
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
Stayed 2 nights in May 2019

10/10 Excellent

Katharine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The renovations should not be during working hours
The hotel is quite luxury😍. The staffs are very friendly . Polite. Good services . My family members are very happy . And I will stay there again✔️
Stayed 1 night in Apr 2019

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2019

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019

10/10 Excellent

Juta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I only stay for 1 night for out Anniversary, 1st the gave us room facing the construction so later on i ask them if it possible to change room, and they move us to a better view room..with the help of the manager Mr. Alan (if i’m not mistaken). Our butler ms. Ruri also help me made a reservation for our dinner, and when they found out i’m on my wedding anniversary.. they also gave us a small tiramisu cake to the room..and the breakfast was superb, they also have a la carte menu for us to order beside the buffet, the menu it self different from what we have on buffet.. my husband had a lobster benedict for breakfast and it was so delicious made by chef candra.. we also serve by the helpful mr shekyu that made our breakfast very enjoyable.. fells like we have our own butler ... definitely will be back again.. with the kids .. thank You Hotel Keraton.. keep up the good work
Stayed 1 night in Jan 2019

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Location. Staff were all very fast, helpful, and courteous. Toiletries by Byredo was great. There's a Bose sound system in the room which can go pretty loud. TV quality was not very good though.
Stayed 2 nights in Dec 2018

2/10 Terrible

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
Had to change room 3 times, once the airconditioning not working otger included noise and mosquitos inside the room. Not acceptable for a 5 star.
Stayed 6 nights in Nov 2018

8/10 Good

Alexandre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
100% POSITIVE
All the staff are extremely friendly and helpful. From Room service, check-in/out, Breakfast and Spa, I really have no complaints at all and strongly recommend you to stay in this hotel. Just an improvement: the bathroom's floor is wet very easily because of the shower, so be careful.
Stayed 1 night in Nov 2018

10/10 Excellent

Abd, Petaling Jaya, PJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel at a very strategic location. Hotel staff surprised us with a wedding anniversary cake.
Stayed 3 nights in Nov 2018