2/10 Terrible
Jan Carlo
Traveled with family
Oct 22, 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
READ EVERYTHING!!!
It was my first time here in Huatulco especially San Vicente. We came across this nice hotel and decided to book our stay for 3 nights.
Everything was fine and we had a great time until the day of checkout.
My sister had put all her personal items such as ID, credit card and debit card into her small black purse bag and put it all the way at the bottom of her bigger green bag the first night.
She never touched that bag again until the end of checkout as I would bring my own bag once and we would normally just bring cash with us outside.
Then the second day housekeeping cleaned our room. To our surprise, she couldnt find her small black bag containing all her cards. Thankfully she didnt put her passport in there.
We looked everywhere, emptied all our bags, took out all the sheets, opened all drawers with Eliomar and the other housekeeper lady. Long and behold we couldnt find it.
So the question is where did it go right? We didnt take it outside. My sister secured it in her bag and all of a sudden they’re gone?
Now she doesnt have an ID, Credit Card and Debit Card and we are only 4 days into our trip. Very disappointed and I will never come back here. I will never bring any friends or family members here as it is not safe to stay here.
Thankful that my sister still has her passport otherwise she would be stuck in Mexico.
Jan Carlo
Stayed 3 nights in Oct 2024
