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Paradisus Los Cabos - Adults Only - All Inclusive

4.5 star property
4.5-star beachfront property near Cabo Real Golf Course

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Paradisus Los Cabos - Adults Only - All Inclusive

2 outdoor pools, cabanas (surcharge), pool umbrellas
Yoga
Outdoor wedding area
Poolside bar
The Reserve Suite Ocean Front | Terrace/patio

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Bar
  • On private beach
  • All inclusive
  • Pool
  • Pet friendly
  • Gym
The price is $608
includes taxes & fees
$505 per night
Dec 15 - Dec 16

Explore the area

Map
Carretera Transpeninsular Km 19.5, San José del Cabo, BCS, 23400
  • Desert Park Natural Reserve
    12 min walk
  • El Dorado Golf Club
    2 min drive
  • Cabo Real Golf Course
    4 min drive
  • San José del Cabo, Baja California Sur (SJD-Los Cabos Intl.)
    25 min drive

Room options

View all photos for The Reserve Suite Swim-Up

The Reserve Suite Swim-Up | Premium bedding, down comforters, pillowtop beds, free minibar

The Reserve Suite Swim-Up

  • 516 sq ft
  • Sleeps 2
  • 1 Twin Bed

View all photos for The Reserve Suite Ocean View

The Reserve Suite Ocean View | Premium bedding, down comforters, pillowtop beds, free minibar

The Reserve Suite Ocean View

  • 435 sq ft
  • Ocean view
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

View all photos for The Reserve Master Suite

The Reserve Master Suite | Premium bedding, down comforters, pillowtop beds, free minibar

The Reserve Master Suite

  • 1249 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, Garden View

Junior Suite, Garden View | Premium bedding, down comforters, pillowtop beds, free minibar

Junior Suite, Garden View

  • 435 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, Ocean View

Premium bedding, down comforters, pillowtop beds, free minibar

Junior Suite, Ocean View

  • 435 sq ft
  • Ocean view
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, Oceanfront

Junior Suite, Oceanfront | Premium bedding, down comforters, pillowtop beds, free minibar

Junior Suite, Oceanfront

  • 430 sq ft
  • Ocean view
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

View all photos for The Reserve Master Suite Ocean Front

The Reserve Master Suite Ocean Front | Premium bedding, down comforters, pillowtop beds, free minibar

The Reserve Master Suite Ocean Front

  • 435 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for The Reserve Master Suite Ocean Front Swim Up

The Reserve Master Suite Ocean Front Swim Up | Premium bedding, down comforters, pillowtop beds, free minibar

The Reserve Master Suite Ocean Front Swim Up

  • 1250 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for The Reserve Suite Ocean Front Swim Up

The Reserve Suite Ocean Front Swim Up | Premium bedding, down comforters, pillowtop beds, free minibar

The Reserve Suite Ocean Front Swim Up

  • 520 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for The Reserve Suite Ocean Front

The Reserve Suite Ocean Front | Premium bedding, down comforters, pillowtop beds, free minibar

The Reserve Suite Ocean Front

  • 430 sq ft
  • Ocean view
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Suite Deluxe With Sea View

Premium bedding, down comforters, pillowtop beds, free minibar

Suite Deluxe With Sea View

  • Sea view
  • Sleeps 3
  • 1 Queen Bed and 2 Twin Sofa Beds OR 2 Queen Beds

View all photos for Suite Master With Garden View

Premium bedding, down comforters, pillowtop beds, free minibar

Suite Master With Garden View

  • Sleeps 3
  • 2 Twin Sofa Beds and 1 Queen Bed

View all photos for Suite Deluxe With Side Sea View

Premium bedding, down comforters, pillowtop beds, free minibar

Suite Deluxe With Side Sea View

  • Partial sea view
  • Sleeps 3
  • 1 Queen Bed and 2 Twin Sofa Beds OR 2 Double Beds

View all photos for Suite Premium With Pool View

Premium bedding, down comforters, pillowtop beds, free minibar

Suite Premium With Pool View

  • Sleeps 2
  • 1 Queen Bed and 2 Twin Sofa Beds OR 2 Double Beds

View all photos for Suite Junior With Garden View

Premium bedding, down comforters, pillowtop beds, free minibar

Suite Junior With Garden View

  • Sleeps 3
  • 2 Double Beds OR 2 Twin Sofa Beds and 1 Queen Bed

View all photos for Suite Premium With Pool View

Premium bedding, down comforters, pillowtop beds, free minibar

Suite Premium With Pool View

  • Sleeps 2
  • 1 Queen Bed and 2 Twin Sofa Beds OR 2 Double Beds

View all photos for Suite Junior With Side Sea View

Premium bedding, down comforters, pillowtop beds, free minibar

Suite Junior With Side Sea View

  • Partial sea view
  • Sleeps 3
  • 2 Double Beds OR 2 Twin Sofa Beds and 2 Double Beds

View all photos for Suite Junior With Sea View

Premium bedding, down comforters, pillowtop beds, free minibar

Suite Junior With Sea View

  • Sea view
  • Sleeps 3
  • 2 Double Beds OR 2 Twin Sofa Beds and 1 Queen Bed

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About the neighborhood

San José del Cabo

On the beach.Stay at this San José del Cabo property and you'll be within half a mile (1 km) of Desert Park Natural Reserve and 2 miles (3 km) of Cabo Real Golf Course. Also, El Dorado Golf Club is within 2 miles (3 km) and Palmilla Beach is within 6 miles (10 km).

What's nearby

  • Desert Park Natural Reserve - 12 min walk
  • El Dorado Golf Club - 2 min drive
  • Cabo Real Golf Course - 4 min drive
  • Palmilla Beach - 6 min drive
  • Chileno Beach - 7 min drive

Getting around

  • Los Cabos Intl. Airport (SJD) - 25 min drive

Restaurants

  • ‪Naos - ‬1 min walk
  • ‪Al Pairo - ‬9 min drive
  • ‪Mako Restaurant - ‬10 min drive
  • ‪Riccio Di Mare - ‬10 min drive
  • ‪Tokimeku - ‬1 min walk

About this property

Paradisus Los Cabos - Adults Only - All Inclusive

4.5-star beachfront property near Cabo Real Golf Course
Paradisus Los Cabos - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Simply walk outside to feel the sun on your face at the sand beach. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At Paradisus Los Cabos - Adults Only - All Inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 7 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 6 bars/lounges, a beach bar, and a poolside bar. WiFi is free in public spaces. This all-inclusive property also offers a fitness center, a garden, and a terrace. Self parking and valet parking are free.

This 4.5-star San José del Cabo property is smoke free.

  • 350 guestrooms or units
  • 4 levels
  • 4 buildings
  • 7 dining venues
  • 6 bars or lounges
  • Meeting rooms
  • 77100 sq ft of conference space
  • 7163 sq m of conference space
  • Built in 1989
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
Paradisus Los Cabos - Adults Only - All Inclusive offers 350 accommodations, which are accessible via exterior corridors and feature free minibar items and laptop-compatible safes. Rooms open to balconies or patios. Pillowtop beds feature down comforters and premium bedding. A pillow menu is available. 50-inch flat-screen televisions come with premium satellite channels. Bathrooms include showers with rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers.

This San José del Cabo property provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include espresso makers and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

Guests can pamper themselves with a trip to the onsite spa, which has 1 treatment room. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a sauna, a spa tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is open daily.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
The property is a member of the Leading Hotels of the World.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 6 bars/lounges
  • 7 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • Beach volleyball
  • Fitness classes
  • Full-service spa
  • Golf
  • Gym
  • Shopping
  • TV in common areas
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Smooth flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 50-inch flat-screen TV with premium satellite channels

Bedroom

  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 12:30 AM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 80 per pet, per night
  • Only dogs are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 1.99 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 80 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards, debit cards, and cash
This property uses a grey water recycling system and eco-friendly cleaning products
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates). This property accepts Visa, Mastercard, American Express, debit cards, and cash. This property uses a grey water recycling system and eco-friendly cleaning products. For guests' safety, the property includes a smoke detector in each accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Cabo Melia Real Resort
Cabo Melia Resort
Melia Cabo Real Beach Resort All Inclusive San Jose Del Cabo
Melia Cabo Real Beach San Jose Del Cabo
Meliá Cabo Real All Inclusive Beach
Meliá Cabo Real Beach
Meliá All Inclusive Beach
Paradisus Melia Cabos All Inclusive San Jose del Cabo
Paradisus Los All Inclusive
Paradisus Los Cabos
Paradisus Los

Frequently asked questions

How close is Paradisus Los Cabos - Adults Only - All Inclusive to the airport?

Paradisus Los Cabos - Adults Only - All Inclusive is 18.4 mi (25-min drive) away from the Los Cabos Intl. Airport (SJD) airport, the closest popular airport to the property.

How much does it cost to stay at Paradisus Los Cabos - Adults Only - All Inclusive?

As of Dec 4, 2024, prices found for a 1-night stay for 2 adults at Paradisus Los Cabos - Adults Only - All Inclusive on Dec 16, 2024 start from $505.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Paradisus Los Cabos - Adults Only - All Inclusive have an airport shuttle?

Airport shuttle services are not available at Paradisus Los Cabos - Adults Only - All Inclusive.

How close is Paradisus Los Cabos - Adults Only - All Inclusive to the beach?

This property is on a private beach. Don't forget your sunscreen!

Does Paradisus Los Cabos - Adults Only - All Inclusive offer free breakfast?

Paradisus Los Cabos - Adults Only - All Inclusive does not offer free breakfast.

Is there a casino at Paradisus Los Cabos - Adults Only - All Inclusive?

No, there is no casino at this property, but PlayWin Casino (18-min drive) is nearby.

What time is check-in at Paradisus Los Cabos - Adults Only - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: 12:30 AM.

Is there free parking at Paradisus Los Cabos - Adults Only - All Inclusive?

This property offers free self parking and valet parking.

Does Paradisus Los Cabos - Adults Only - All Inclusive have a pool?

Paradisus Los Cabos - Adults Only - All Inclusive features 2 outdoor pools.

Does Paradisus Los Cabos - Adults Only - All Inclusive have a restaurant?

There are 7 onsite restaurants, offering options like Italian cuisine, garden views, and a poolside location.

Does Paradisus Los Cabos - Adults Only - All Inclusive have a spa?

This property has a spa, which features aromatherapy, beach massages, and mani/pedis.

How close is Paradisus Los Cabos - Adults Only - All Inclusive to downtown San José del Cabo?

Paradisus Los Cabos - Adults Only - All Inclusive is 7 mi away from San José del Cabo.

Paradisus Los Cabos - Adults Only - All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 574 out of 1002 reviews" "
Rating 8 - Good. 231 out of 1002 reviews" "
Rating 6 - Okay. 109 out of 1002 reviews" "
Rating 4 - Poor. 43 out of 1002 reviews" "
Rating 2 - Terrible. 45 out of 1002 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

nancy sue, glendale

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love everything
Stayed 5 nights in Nov 2024

8/10 Good

Chan Woo, Corona

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Was quiet as it was not at full capacity when we were there mid August. We upgraded to reserve, but would not have been necessary as the reserve amenities were not that great. Don’t waste your money or time at Sal. Food was awful! Sashimi and rolls at tokimeku was the worst we’ve had!-bad quality sashimi cuts and they came soaked in soy sauce! The best food was at Aqua Marina with ocean view. Cielo was ok. We didn’t try Capella but seemed crowded in the evenings. Nothing else to do around the hotel. We took a 30min bus ride into downtown. We preferred over Uber or taxi for the experience. Having an assigned concierge was nice with the reserve but the general concierge were helpful too. Their beach area-Waves are strong but the enclosed area was swimmable and there were two lifeguards on site.
Stayed 3 nights in Aug 2024

8/10 Good

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities
Unfortunately, the time of year we went was very humid. I wish more restaurants were air-conditioned to make the dining experience more Pleasant. The staff was great. The grounds were beautiful and the food was exceptional.
Stayed 5 nights in Aug 2024

10/10 Excellent

Antonio

Stayed 4 nights in Aug 2024

8/10 Good

Haley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

Alana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for my Boyfriends birthday. We stayed in the Reserve Suite, worth the extra money. The trip was too short ! The staff and service was amazing, the resort was beautiful and clean. We had our own concierge that assisted us in our stay. The Spa was amazing . Only regret was not making out to try Sal Steakhouse but this resort was a 10/10 a very romantic feel. My boyfriend is a foodie and said this was the best resort food her ever had. This was well worth it! Servers aren’t grasping for tips you feel compelled to tip because the service is just that good! If I was not all “Mexico’d” out (I have been here 12 times lol) I would totally come to this resort again . It makes me want to try the Other Melia resorts . Thank you Paradisus for making this such a special special stay.
Stayed 4 nights in Aug 2024

10/10 Excellent

Jose Angel

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Our stay at Paradisus Los Cabos was nothing short of magical! From the moment we arrived until our reluctant departure, we were treated to an unforgettable experience of luxury and relaxation. The resort's facilities are breathtaking, perfectly blending with the natural beauty of Los Cabos. The staff, Roberto our concierge, went above and beyond to ensure our every need was met, always with a warm smile and genuine care. The security in and around the facility was outstanding, making us feel completely safe throughout our stay. The dining options were delicious. Whether lounging by the clear blue pools, enjoying the private beach, or just relaxing in our swim-up suite, there was never a dull moment. While we did notice that the daily fruit basket, which was supposed to be left in our room, was occasionally missed, and there were a couple of instances where we needed to remind the staff about room cleaning, these were really not big deal. Roberto was incredibly responsive whenever we brought anything to their attention. These small oversights did nothing to diminious our enjoyment. What truly sets Paradisus Los Cabos apart is their commitment to excellence and attention to individual guests. It's clear that they continuously strive to improve and perfect their already impressive offerings. Our stay was flawless, creating memories that will last a lifetime. If you're looking for a slice of paradise in Los Cabos, look no further. We can't wait to return!
Stayed 3 nights in Aug 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
All was perfect
Stayed 3 nights in Aug 2024

6/10 Okay

Sybille

Liked: Cleanliness, staff & service
Disliked: Amenities
Food quality and variety was very poor. Furniture upholstery in rooms and sun beds at pool need replacement.
Stayed 4 nights in Aug 2024

2/10 Terrible

Chanel

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible place
Rooms weren’t clean Bugs were everywhere Dead bugs everywhere Key tags didn’t work properly Room service never came Housekeeping never came
Stayed 3 nights in Aug 2024

10/10 Excellent

Olivia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2024

2/10 Terrible

Jorge

Traveled with partner
Disliked: Staff & service, amenities
Do not book your stay here please do your research. By far the worse property I have ever stayed at in regards to service. Guaranteed you will get better service at at 2-3 star hotel. Plus save lots of money. Management is horrible no communication. Food is average if that. Hotel personnel is nice but still doesn’t cut it. You can find nice people anywhere else without all the problems. Entertainment was nothing special.
Stayed 9 nights in Aug 2024

10/10 Excellent

Shamiyah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 4 nights in Aug 2024

8/10 Good

George

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
This resort is definitely beautiful!! The pool is amazing and big enough that it never felt crowded. There is a volleyball net in the pool. The swim up bar was busy at times but they made good drinks. The drinks were never watered down. They have waiters that will come around also and get you drinks if you want. There was always loung chairs available. They have a little shack by the pool with extra towels and complimentary sunblock. The best food we had at the whole resort was the taco truck by the pool. We ate hot dogs, curly fries and they had a shrimp "taco" but it was more like a mini quesadilla which was definitely the best thing. The room- we had the garden view suite and it was actually very nice. They have tons of pillows on the bed and the bed was so comfortable. There is a little Nespresso machine with coffee and tea. The mini fridge has soda, beer and water. Also if you need any thing replenished in the room you can request it through the app. That is also where you request room service. We only tried the breakfast buffet and that was good. On my birthday it stormed so they closed everything including the pool and all but one restaurant which had a fixed limited menu and the food was not good. Very bland. Then they opened the Italian and it was just ok. We didn't get to try the Japanese or the restaurant by the pool/ water. The front desk girl Carmen was the best employee we encountered. Be aware the pool closes at 7pm and after that there isn't much to do.
Stayed 3 nights in Aug 2024

6/10 Okay

Brett

Stayed 2 nights in Aug 2024

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great
Stayed 3 nights in Aug 2024

8/10 Good

Stephanie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a beautiful property but the rooms are in need of updates.
Stayed 5 nights in Jul 2024

10/10 Excellent

DANIEL RUBEN

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2024

4/10 Poor

Eris

Traveled with partner
Disliked: Cleanliness
My husband and I recently stayed at this resort, and while there were some highlights, my overall experience was marred by several significant issues. To start, the refrigerator in my room was broken for two days, which was inconvenient and frustrating, especially in the summer heat. Management was not helpful until I noted the problem in my Expedia check-in review. Additionally, I was shocked to find that one of face towel provided smelled like vomit, and the pillowcase had a stain that looked like old blood. These cleanliness issues were unacceptable and made the stay quite uncomfortable. Moreover, the toilet room light wasn’t working, making it difficult to use at night, and the toilet cover was dirty when we arrived. These issues, combined with the unpleasant smell from the face towel and stained pillowcase, really detracted from the overall experience. On a more positive note, the Tokameku restaurant was fantastic—we enjoyed it so much that we went there twice. The food was delicious, and the service was excellent. However, the same cannot be said for the other dining options. The food at Cielo was below average, lacking flavor and creativity. Capella’s food was okay, but the service was horrible, which ruined the dining experience. Skip the room service. I could not make such low quality dishes if I tried. Overall, while there were some positives, the numerous issues we encountered, particularly with cleanliness and service, make it hard to recommend this resort.
Stayed 7 nights in Jul 2024

10/10 Excellent

JAYSON LINTAG

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked this resort taking opportunity of Expedia perks and it was worth it. A big shoutout to guest services: Fernando, vianey, channel for coordinating w my wife for their seaside love package. Our go to daily was aqua marina. Alejandro, Cynthia, and Rafael who set it up. And the best ever Jaime. He was like our favorite waiter all 3 days we stayed. We specifically asked for him since he made us feel welcome and took care of us! Always positive energy from Jaime! Facilities were clean and restaurant choices were great. I must recommend this if you’re looking into an adult all inclusive
Stayed 3 nights in Aug 2024

10/10 Excellent

DeAsia Cassandra Shawnique

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
*** I booked the round trip shuttle and upon leaving they marked me as no show and I had literally been in the lobby at the front door. And no refund was provided. Probably will never book the shared shuttle again. The hotel is nice, not a lounge/club area on the site. You are 25mins from the downtown party area. Food was top tier all around from the restaurants to the room service. Mini bar snacks were great
Stayed 5 nights in Jun 2024

2/10 Terrible

Rashel

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2024

6/10 Okay

Kimberly Kay

Traveled with partner
We got there on Sunday @ 330pm we were told 5 restaurants. Only 3 open and one had to have reservations. After that only 2 were open and outside dining when its 90s humidity can enjoy your meal too hot. Also pool bar closes at 5pm pool closes at 7. No night life, there was a dj at one lounge area. The hotel also refused to give our money back due to flight delays
Stayed 4 nights in Jul 2024

10/10 Excellent

Jenelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reserve is the way to go and Yen is the best! So many amazing staff!
Stayed 3 nights in Jul 2024

10/10 Excellent

Natalie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We loved our stay here! The staff made our stay memorable and helped us celebrate our engagement in special ways. Special thank you to Manuel for helping arrange special surprises for us to help us celebrate! And a special thank you to Guadalupe for the amazing cocktails and service by the beach and pool.
Stayed 4 nights in Jul 2024