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Occidental at Xcaret Destination - All Inclusive

4.0 star property
4-star beachfront property near Playacar Golf Club

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Occidental at Xcaret Destination - All Inclusive

Aerial view
Exterior
Body treatments, aromatherapy, hot stone massages, deep-tissue massages
Private beach, white sand, beach towels, beach massages
View from room

Reviews

8.2 out of 10

Very good

Popular amenities

  • Breakfast included
  • All inclusive
  • On private beach
  • Bar
  • Pool
  • Room service
The price is $354
includes taxes & fees
$291 per night
Dec 12 - Dec 13

Explore the area

Map
Carretera Federal 307, KM 282, Chetumal a Puerto Juarez, Xcaret, Playa del Carmen, QROO, 77710
  • Xenses Park
    15 min walk
  • Cenote Santa Cruz
    16 min walk
  • Xcaret Eco Theme Park
    16 min walk
  • Playa Del Carmen, Quintana Roo (PCM)
    10 min drive

Room options

View all photos for Deluxe Room (Concierge, Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down comforters, free minibar

Deluxe Room (Concierge, Unlimited Xcaret Xperience - Basic Entrance)

  • 344 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room (Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down comforters, free minibar

Deluxe Room (Unlimited Xcaret Xperience - Basic Entrance)

  • 344 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Luxury Room (Level Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down comforters, free minibar

Luxury Room (Level Unlimited Xcaret Xperience - Basic Entrance)

  • 431 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down comforters, free minibar

Junior Suite (Unlimited Xcaret Xperience - Basic Entrance)

  • 506 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Royal Suite (Level Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down comforters, free minibar

Royal Suite (Level Unlimited Xcaret Xperience - Basic Entrance)

  • 969 sq ft
  • Beach view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Royal Suite (Level)

1 bedroom, premium bedding, down comforters, free minibar

Royal Suite (Level)

  • 969 sq ft
  • Beach view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Luxury Room (Royal Level)

1 bedroom, premium bedding, down comforters, free minibar

Luxury Room (Royal Level)

  • 431 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Studio Suite

1 bedroom, premium bedding, down comforters, free minibar

Junior Studio Suite

  • 506 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Room

1 bedroom, premium bedding, down comforters, free minibar

Deluxe Room

  • 344 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Room (Concierge)

1 bedroom, premium bedding, down comforters, free minibar

Deluxe Room (Concierge)

  • 344 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Unlimited Xplor Xperience - Basic Entrance

View from room

Deluxe Unlimited Xplor Xperience - Basic Entrance

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Similar properties

Room

Hotel Xcaret Mexico - All Parks / All Fun Inclusive

Pool
Breakfast included
All inclusive
Spa
4.5 out of 5, Wonderful, (1453)
The price is $907
per night
$1,100 total
includes taxes & fees
Dec 13 - Dec 14
Hotel Xcaret Mexico - All Parks / All Fun Inclusive

About the neighborhood

Playa del Carmen

On the beach.You'll find Xcaret Eco Theme Park and Xplor Theme Park within 2 miles (3 km) of this property. Quinta Avenida and Playa del Carmen Maritime Terminal are also within 6 miles (10 km).

What's nearby

  • Xcaret Eco Theme Park - 16 min walk - 0.9 miles
  • Xplor Theme Park - 4 min drive - 1.2 miles
  • Ferry to Cozumel - 9 min drive - 3.1 miles
  • Playa del Carmen Maritime Terminal - 12 min drive - 5.2 miles
  • Playacar Golf Club - 13 min drive - 5.6 miles

Getting around

  • Cancun Intl. Airport (CUN) - 54 min drive

Restaurants

  • ‪Occidental Vacation Club First Club Lounge at Grand Xcaret - ‬10 min walk
  • ‪Festival Grand Buffet - ‬9 min drive
  • ‪Cafeteca - ‬7 min drive
  • ‪The Buffete - ‬11 min walk
  • ‪El Mercado de San Juan - ‬7 min drive

About this property

Occidental at Xcaret Destination - All Inclusive

4-star beachfront property near Playacar Golf Club
Occidental at Xcaret Destination - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Cool off in one of the 7 outdoor swimming pools at Occidental at Xcaret Destination - All Inclusive, and enjoy amenities like a complimentary children's club and outdoor tennis courts.

Free breakfast is served daily. There are 11 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can unwind with a drink at one of the 11 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a sauna, a fitness center, and a garden. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

  • 765 guestrooms or units
  • 11 dining venues
  • 11 bars or lounges
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Convenience store
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Lockers available
  • Coffee shop
Occidental at Xcaret Destination - All Inclusive offers 765 air-conditioned accommodations, which are accessible via exterior corridors and feature free minibar items and safes. Rooms open to balconies. Beds feature down comforters and premium bedding. 37-inch LED televisions come with cable channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, Spanish

Property amenities

Family friendly

  • 7 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Free children's club
  • Free crib
  • Grocery/convenience store
  • Lifeguards on site
  • Mini golf
  • Playground
  • Snack bar/deli

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 11 bars/lounges
  • 11 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Things to do

  • 2 outdoor tennis courts
  • 7 outdoor pools
  • Air hockey
  • Arcade/game room
  • Archery
  • Beach volleyball
  • Billiards/pool table
  • Evening entertainment
  • Free children's club
  • Gym
  • Mini golf
  • Playground
  • Sauna
  • Shopping mall
  • Snorkeling

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • 37-inch LED TV with cable channels

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free stocked minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Occidental at Xcaret Destination - All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 1.61 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
This property accepts credit cards and cash
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a security system and outdoor lighting
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Minimum Spring Break check-in age is 21 years old. This property accepts Visa, Mastercard, American Express, and cash. This property uses a grey water recycling system and eco-friendly cleaning products. For guests' safety, the property includes a smoke detector, a security system, and outdoor lighting in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Occidental All Inclusive
Occidental Grand Xcaret
Occidental Xcaret Destination All Inclusive Playa del Carmen
Occidental Xcaret Grand
Xcaret Grand Occidental
Occidental Xcaret Destination Playa del Carmen
Occidental Grand Resort All Inclusive
Occidental Xcaret Destination All Inclusive

Frequently asked questions

How close is Occidental at Xcaret Destination - All Inclusive to the airport?

Occidental at Xcaret Destination - All Inclusive is 17.4 mi (250-min drive) away from the Cozumel Intl. Airport (CZM) airport, the closest popular airport to the property.

How much does it cost to stay at Occidental at Xcaret Destination - All Inclusive?

As of Nov 29, 2024, prices found for a 1-night stay for 2 adults at Occidental at Xcaret Destination - All Inclusive on Dec 12, 2024 start from $291.32, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Occidental at Xcaret Destination - All Inclusive have an airport shuttle?

Airport shuttle services are not available at Occidental at Xcaret Destination - All Inclusive.

How close is Occidental at Xcaret Destination - All Inclusive to the beach?

This property is on a private beach. Don't forget your sunscreen!

Does Occidental at Xcaret Destination - All Inclusive offer free breakfast?

Occidental at Xcaret Destination - All Inclusive offers free buffet breakfast every day from 7:00 AM to 11:00 AM.

Is there a casino at Occidental at Xcaret Destination - All Inclusive?

No, there is no casino at this property, but Riviera Gran Casino (11-min drive) is nearby.

What time is check-in at Occidental at Xcaret Destination - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: midnight.

Is there free parking at Occidental at Xcaret Destination - All Inclusive?

This property offers free self parking.

Does Occidental at Xcaret Destination - All Inclusive have a pool?

Occidental at Xcaret Destination - All Inclusive features 7 outdoor pools.

Does Occidental at Xcaret Destination - All Inclusive have a restaurant?

Occidental at Xcaret Destination - All Inclusive is home to El Pescador, which features seafood.

Does Occidental at Xcaret Destination - All Inclusive have a spa?

This property doesn't have a spa, but it does offer facials, body treatments, and Swedish massages.

How close is Occidental at Xcaret Destination - All Inclusive to downtown Playa del Carmen?

Occidental at Xcaret Destination - All Inclusive is 1.7 mi away from Xcaret.

Occidental at Xcaret Destination - All Inclusive Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 2010 out of 4060 reviews" "
Rating 8 - Good. 944 out of 4060 reviews" "
Rating 6 - Okay. 554 out of 4060 reviews" "
Rating 4 - Poor. 295 out of 4060 reviews" "
Rating 2 - Terrible. 257 out of 4060 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Matiana Alondra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was very clean and very nice staff
Stayed 3 nights in Nov 2024

4/10 Poor

Dianella

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has some beautiful views, however rhe staff is very unhelpful and not friendly at all except for Nancy, she a the captain of the waiters. The food was such a disappointment. Food qas terrible, the taste and quality.

6/10 Okay

NORBERTO ALEJANDRO, Copley

Positive: The resort itself is stunning, large natural gardens, local wildlife which adds a unique touch. Staff at restaurants, pools, and rooms were courteous. The food was OK, buffets were mostly repetitive. We didn’t find but few authentic Mexican options, items like quesadillas were unavailable. Opportunities: Check-in and Luggage Delivery: Upon arrival, we entrusted our luggage to the bellboy, were told it would be promptly delivered to our room. After a lengthy check-in process and a forced return to the lobby to get a functioning room key, it took another 30 minutes to get our luggage Room Condition: The bathroom sink was cracked; Both sofa cushions were stained, with unclear origins (e.g., oil, wine, other?). Despite requesting replacement, they were never changed, forcing us to cover them with towels. Adult-Only Pool Area: Children were often present despite the multiple family-friendly pools available. This, along with guests drinking inside the pools, leaving empty cans and glasses -many ended inside the pool-, suggested a lack of supervision. Dress Code: At the Steak House, we observed guests dressed in Tank & shorts despite a stated dress code. The hostess indicated she was unable to enforce the policy. All-inclusive? we were surprised by the extra charges for certain wines, liquors and food We believe that with better oversight into cleanliness, logistics, organization, and policy enforcement, the resort has great potential.
Stayed 5 nights in Oct 2024

6/10 Okay

NORBERTO ALEJANDRO, Copley

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
Positive: The resort itself is stunning, large natural gardens, local wildlife which adds a unique touch. Staff at restaurants, pools, and rooms were courteous. The food was OK, buffets were mostly repetitive. We didn’t find but few authentic Mexican options, items like quesadillas were unavailable. Opportunities: Check-in and Luggage Delivery: Upon arrival, we entrusted our luggage to the bellboy, were told it would be promptly delivered to our room. After a lengthy check-in process and a forced return to the lobby to get a functioning room key, it took another 30 minutes to get our luggage Room Condition: The bathroom sink was cracked; Both sofa cushions were stained, with unclear origins (e.g., oil, wine, other?). Despite requesting replacement, they were never changed, forcing us to cover them with towels. Adult-Only Pool Area: Children were often present despite the multiple family-friendly pools available. This, along with guests drinking inside the pools, leaving empty cans and glasses -many ended inside the pool-, suggested a lack of supervision. Dress Code: At the Steak House, we observed guests dressed in Tank & shorts despite a stated dress code. The hostess indicated she was unable to enforce the policy. All-inclusive? we were surprised by the extra charges for certain wines, liquors and food We believe that with better oversight into cleanliness, logistics, organization, and policy enforcement, the resort has great potential. The staff's dedication is evident

4/10 Poor

Dianella

Traveled with family
Disliked: Cleanliness, staff & service
Check in was not good. The employee was in too much of a hurry, did give us any information. Food was the worse.
Stayed 4 nights in Oct 2024

8/10 Good

HERNANDEZ

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful setting with a lot of nature..rooms a little in the old side, water pressure in shower was very bad and water kept getting hot and then cold ..also scheduled a in room breakfast and did not get it because the guest services representative did not scheduled it ..over all it was a pleasant stay and my family enjoyed it

10/10 Excellent

Cecilia

Traveled with family
Liked: Staff & service, property conditions & facilities
Everything was great from checking to check out love the property
Stayed 5 nights in Oct 2024

8/10 Good

Andres G Valencia

Stayed 6 nights in Sep 2024

6/10 Okay

Marvi P

Liked: Staff & service, property conditions & facilities
We were placed in Siberia. So far away from the main lobby that most of the time we had to wait for transportation. At time was so uncomfortable because of the heat/humidity and the hotel personnel questioning us if we had “time” to hear their hotel membership sales.
Stayed 5 nights in Sep 2024

6/10 Okay

Marvi P

Traveled with family
Liked: Staff & service, property conditions & facilities
I would have to start by saying that the staff was genuinely courteous and respectful. This was our first time traveling to Cancun. I picked the hotel thinking that we were going to have some kind of discount to the actual xcaret park but NO. The facilities were very well maintained and clean. On the contrary I think our room was not quite “ready” the bathroom area was clean but the shower, not too much. Hopefully this survey allows me to share pictures. We voiced our concerns to the front desk but nothing was done. I will not mentioned the persons name as I do not know if it was their fault or someone else’s. If I travel to Cancun again I will check another resort, this one was not cheap and to be honest we were not that impressed.
Stayed 5 nights in Sep 2024

8/10 Good

Andres G Valencia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort blends well with nature. Wish the food was better but overall great choice.
Stayed 6 nights in Sep 2024

10/10 Excellent

Sol, Highlands Village

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Sep 2024

4/10 Poor

Hilario Ortiz

Disliked: Cleanliness, property conditions & facilities
Dirty
Stayed 4 nights in Sep 2024

10/10 Excellent

Daphne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff makes this place and the experience super. Conveniently located at Xcaret and with tons of things and to do and places to be. The best was the beach area but again, the staff was very pleasant and attentive. I even forgot my bag (with wallet, passports) on my way to airport, and one of their staff member went above and beyond to locate me, called and saved the date.
Stayed 4 nights in Aug 2024

8/10 Good

Stephanie

Traveled with partner
Liked: Amenities, property conditions & facilities
The food was great! We loved that the food options for dinner changed every night at the buffet. The rooms are old and the headboard smelled like a wet towel. If you're looking to party this is not the place. The customer service was ok some staff were friendly and others were not.
Stayed 5 nights in Aug 2024

10/10 Excellent

Gerber

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 5 nights in Aug 2024

10/10 Excellent

Mirella

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots to do, enjoyed the trails, and beautiful views. Food was excellent, amazing service, very helpful staff. Love the place have medical services and it's own pharmacy.
Stayed 4 nights in Aug 2024

8/10 Good

MegRyan, Leduc

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The facility is a very nice place to stay. However, I had a few issues with the food, especially the breakfast, which was quite lacking. There weren’t many food options, though the 'make your own egg' section was excellent. Overall, the food was good, and we tried all the options. My personal ranking of the cuisines would be: seafood first, followed by Asian, Italian, tacos, pizza, and lastly, the steakhouse. Unfortunately, the steakhouse didn’t meet my expectations, and I wish we had skipped it.The entertainment was very good, especially the dancing chicken. However, I do have one major complaint: the room service. We called three times for toothpaste, and although they promised to bring it to us, we never received any throughout our stay. Additionally, it was very difficult to reach the front desk, as it usually took four or more attempts before someone picked up.
Stayed 6 nights in Aug 2024

10/10 Excellent

Agatha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the Jungle theme and the actual monkeys you got to see and iguanas on a daily basis!
Stayed 7 nights in Aug 2024

10/10 Excellent

Maria Del Socorro Negrete

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My trip was great
Stayed 5 nights in Aug 2024

8/10 Good

FRANCES

Liked: Cleanliness
Stayed 6 nights in Jul 2024

8/10 Good

Pauline

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay
Stayed 7 nights in May 2024

10/10 Excellent

Angie

Traveled with family and small children, Traveled with family
Liked: Cleanliness
Our third time at this hotel! We love it here!
Stayed 5 nights in Aug 2024

10/10 Excellent

Danny W

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2024

6/10 Okay

Emma

Liked: Cleanliness, staff & service
Stayed 6 nights in Aug 2024