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Oaks Queenstown Shores Resort

4.5 star property
4.5-star luxury aparthotel with free local shuttle

Choose dates to view prices

Photo gallery for Oaks Queenstown Shores Resort

Private spa tub
Premium bedding, desk, iron/ironing board, WiFi
50-inch LCD TV with digital channels
Exterior
Reception

Reviews

8.2 out of 10
Very good

Popular amenities

  • Parking available
  • 24/7 front desk

Explore the area

Map
327-343 Frankton Road, Queenstown, 9197
  • Queenstown Gardens
    ‪3 min drive‬
  • Queenstown Beach
    ‪3 min drive‬
  • Cookie Time
    ‪3 min drive‬
  • Queenstown (ZQN-Queenstown Intl.)
    ‪6 min drive‬

Room options

View all photos for Apartment, 1 Bedroom, Lake View

View from room

Apartment, 1 Bedroom, Lake View

  • 592 sq ft
  • 1 bedroom
  • 1 bathroom
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Bedrooms, Lake View

View from room

Room, 2 Bedrooms, Lake View

  • 1012 sq ft
  • 2 bedrooms
  • 2 bathrooms
  • Lake view
  • Sleeps 4
  • 2 King Beds OR 2 Twin Beds and 1 King Bed

View all photos for Apartment, 1 Bedroom, Lake View (No Housekeeping Service)

View from room

Apartment, 1 Bedroom, Lake View (No Housekeeping Service)

  • 592 sq ft
  • 1 bedroom
  • 1 bathroom
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Apartment, 3 Bedrooms, Lake View (No Housekeeping)

Balcony

Apartment, 3 Bedrooms, Lake View (No Housekeeping)

  • 1259 sq ft
  • 3 bedrooms
  • 3 bathrooms
  • Lake view
  • Sleeps 6
  • 3 King Beds OR 2 King Beds and 2 Twin Beds

View all photos for Apartment, 3 Bedrooms, Lake View

Balcony

Apartment, 3 Bedrooms, Lake View

  • 1259 sq ft
  • 3 bedrooms
  • 3 bathrooms
  • Lake view
  • Sleeps 6
  • 3 King Beds OR 2 King Beds and 2 Twin Beds

View all photos for Room, 2 Bedrooms, Lake View (No Housekeeping Service)

View from room

Room, 2 Bedrooms, Lake View (No Housekeeping Service)

  • 1012 sq ft
  • 2 bedrooms
  • 2 bathrooms
  • Lake view
  • Sleeps 4
  • 2 King Beds

View all photos for Penthouse, 2 Bedrooms (with SPA (No Housekeeping))

Private spa tub

Penthouse, 2 Bedrooms (with SPA (No Housekeeping))

  • 2 bedrooms
  • 1 bathroom
  • Sleeps 5
  • 2 King Beds OR 1 King Bed and 2 Twin Beds

View all photos for Penthouse, 2 Bedrooms (with SPA)

Private spa tub

Penthouse, 2 Bedrooms (with SPA)

  • 2 bedrooms
  • 1 bathroom
  • Sleeps 5
  • 2 King Beds OR 1 King Bed and 2 Twin Beds

View all photos for Penthouse, 4 Bedrooms

Balcony

Penthouse, 4 Bedrooms

  • 1776 sq ft
  • 4 bedrooms
  • 4 bathrooms
  • Lake view
  • Sleeps 8
  • 4 King Beds OR 2 King Beds and 4 Twin Beds

View all photos for Penthouse, 4 Bedrooms (No Housekeeping)

Balcony

Penthouse, 4 Bedrooms (No Housekeeping)

  • 1776 sq ft
  • 4 bedrooms
  • 4 bathrooms
  • Lake view
  • Sleeps 8
  • 4 King Beds OR 2 King Beds and 4 Twin Beds

View all photos for Penthouse, 2 Bedrooms

Balcony view

Penthouse, 2 Bedrooms

  • 807 sq ft
  • 2 bathrooms
  • Lake view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds OR 2 King Beds

View all photos for Apartment, 2 Bedrooms (Lake Side, No Housekeeping)

50-inch LCD TV with digital channels

Apartment, 2 Bedrooms (Lake Side, No Housekeeping)

  • 1012 sq ft
  • 2 bathrooms
  • Mountain view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds OR 2 King Beds

View all photos for Apartment, 2 Bedrooms (Lake Side)

50-inch LCD TV with digital channels

Apartment, 2 Bedrooms (Lake Side)

  • 1012 sq ft
  • 2 bathrooms
  • Mountain view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds OR 2 King Beds

View all photos for Apartment, 3 Bedrooms (Lake Side)

View from room

Apartment, 3 Bedrooms (Lake Side)

  • 1259 sq ft
  • 3 bathrooms
  • Mountain view
  • Sleeps 6
  • 2 King Beds and 2 Twin Beds OR 3 King Beds

View all photos for Penthouse, 2 Bedrooms (No Housekeeping)

Balcony view

Penthouse, 2 Bedrooms (No Housekeeping)

  • 807 sq ft
  • 2 bathrooms
  • Lake view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds OR 2 King Beds

View all photos for Penthouse, 3 Bedrooms (No Housekeeping)

Balcony view

Penthouse, 3 Bedrooms (No Housekeeping)

  • 1399 sq ft
  • 3 bathrooms
  • Lake view
  • Sleeps 6
  • 2 King Beds and 2 Twin Beds OR 3 King Beds

View all photos for Room (Hotel (No Housekeeping)

Premium bedding, desk, iron/ironing board, WiFi

Room (Hotel (No Housekeeping)

  • 248 sq ft
  • Studio
  • 1 bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Penthouse, 3 Bedrooms

Balcony view

Penthouse, 3 Bedrooms

  • 1399 sq ft
  • 3 bathrooms
  • Partial lake view
  • Sleeps 6
  • 2 King Beds and 2 Twin Beds OR 3 King Beds

View all photos for Apartment, 3 Bedrooms (Lake Side, No Housekeeping)

View from room

Apartment, 3 Bedrooms (Lake Side, No Housekeeping)

  • 1259 sq ft
  • 3 bathrooms
  • Lake view
  • Sleeps 6
  • 2 King Beds and 2 Twin Beds OR 3 King Beds

View all photos for Room (Hotel)

Premium bedding, desk, iron/ironing board, WiFi

Room (Hotel)

  • 248 sq ft
  • Studio
  • 1 bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for 2 Bedroom Penthouse

Premium bedding, desk, iron/ironing board, WiFi

2 Bedroom Penthouse

  • Sleeps 4
  • 2 Twin Beds and 1 King Bed OR 2 King Beds

View all photos for Hotel Room

Premium bedding, desk, iron/ironing board, WiFi

Hotel Room

  • Sleeps 2
  • 1 King Bed

View all photos for 2 Bedroom Lake Side

Premium bedding, desk, iron/ironing board, WiFi

2 Bedroom Lake Side

  • Sleeps 4
  • 2 Twin Beds and 1 King Bed OR 2 King Beds

View all photos for Two Bedroom Lake View Apartment

Premium bedding, desk, iron/ironing board, WiFi

Two Bedroom Lake View Apartment

  • Sleeps 4
  • 1 King Bed and 2 Twin Beds OR 2 King Beds

View all photos for 3 Bedroom Penthouse

Premium bedding, desk, iron/ironing board, WiFi

3 Bedroom Penthouse

  • Sleeps 6
  • 2 King Beds and 2 Twin Beds

View all photos for One Bedroom Lake View Apartment

Premium bedding, desk, iron/ironing board, WiFi

One Bedroom Lake View Apartment

  • Sleeps 2
  • 1 King Bed

View all photos for 3 Bedroom Lake Side

Premium bedding, desk, iron/ironing board, WiFi

3 Bedroom Lake Side

  • Sleeps 6
  • 2 Twin Beds and 2 King Beds

View all photos for Four Bedroom Penthouse

Premium bedding, desk, iron/ironing board, WiFi

Four Bedroom Penthouse

  • Sleeps 8
  • 4 Twin Beds and 2 King Beds

View all photos for 2 Bedroom Penthouse With Spa

Living area | 50-inch LCD TV with digital channels

2 Bedroom Penthouse With Spa

  • Sleeps 5
  • 1 King Bed and 2 Twin Beds OR 1 King Bed

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About the neighborhood

Queenstown

In suburbs.Stay at this Queenstown aparthotel and you'll be within half a mile (1 km) of Lake Wakatipu and 2 miles (3 km) of St Josephs Parish. Queenstown Gardens and Queenstown Ice Arena are also within 2 miles (3 km).
View more Aparthotels in QueenstownOpens in a new window

What's nearby

  • Queenstown Gardens - 3 min drive
  • Queenstown Beach - 3 min drive
  • Queenstown Mall - 3 min drive
  • Kiwi and Birdlife Park - 4 min drive
  • Skyline Queenstown - 4 min drive

Getting around

  • Queenstown Intl. Airport (ZQN) - 6 min drive

Restaurants

  • ‪McDonald's - ‬3 min drive
  • ‪Cookie Time - ‬3 min drive
  • ‪Starbucks - ‬3 min drive
  • ‪Rata - ‬3 min drive
  • ‪Kfc - ‬3 min drive

About this property

Oaks Queenstown Shores Resort

4.5-star luxury aparthotel with free local shuttle
Oaks Queenstown Shores Resort offers its guests ski storage, tour/ticket assistance, and express check-out. Public spaces have WiFi for a fee. A free area shuttle within 2 kilometers is available. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4.5-star Queenstown aparthotel is smoke free.

  • 84 guestrooms or units
  • Ski equipment storage
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Tour and ticket information
  • Elevator
  • No smoking on site
Oaks Queenstown Shores Resort offers 84 accommodations with hair dryers and irons/ironing boards. Beds feature premium bedding. 50-inch LCD televisions come with digital channels. Bathrooms include showers and complimentary toiletries.

In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones.

Awards and affiliations

Eco-Certified Property
This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English

Property amenities

Beach

  • Beach nearby

Ski

  • Cross-country skiing nearby
  • Ski storage
  • Snowboarding nearby

Internet

  • Available in the apartment: WiFi (NZD 5 per 24-hour period)
  • Available in some public areas: WiFi (NZD 5 per 24-hour period)

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free area shuttle up to 2 km
  • Car recommended
  • Covered self parking on site (NZD 15 per day; includes in/out privileges)
  • Limited onsite parking (max 1 space per unit)

Food and drink

  • Electric kettle
  • Refrigerator

Bedrooms

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch LCD TV with digital channels
  • Stereo

Work spaces

  • Desk

Comfort

  • Heating

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • Elevator
  • Smoke-free property

Services and conveniences

  • 24-hour front desk
  • Change of towels on request
  • Iron/ironing board
  • Luggage storage
  • Phone
  • Tour and ticket assistance

Location highlights

  • In the mountains
  • In the suburbs
  • Near the boardwalk/promenade
  • On a lake
  • On the waterfront

Things to do

  • Ski storage
  • Ecotours nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Ice skating nearby
  • Kayaking nearby
  • Mountain biking nearby
  • Parasailing nearby
  • Rafting nearby
  • Skydiving nearby
  • Snowmobiling nearby
  • Snowshoeing nearby
  • Surfing/bodyboarding nearby

Safety features

  • Carbon monoxide detector (host has indicated there is a carbon monoxide detector on the property)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Outdoor lighting
  • Fire extinguisher

General

  • 84 units
  • Towels (changed on request)
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 2 percent for credit card payments
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Renovations and closures

The property will be renovating from December 1 2021 to January 31 2026 (completion date subject to change). The following areas are affected:
  • Exterior
Renovation work will only be conducted during business hours on weekdays. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: NZD 1 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless internet: NZD 5 per 24-hour period (rates may vary)
  • Fee for wireless internet in public areas: NZD 5 per 24-hour period (rates may vary)
  • Covered self parking fee: NZD 15 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 2 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Host has indicated there is a carbon monoxide detector on the property
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a first aid kit, and outdoor lighting
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards, and cash.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and outdoor lighting in each accommodation.

Please note that this property charges a fixed percentage fee on credit and debit card transactions.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Oaks Shores
Oaks Shores Apartments Queenstown
Oaks Shores Queenstown
Oaks Shores Hotel Queenstown
Oaks Shores Apartments Apartment Queenstown
Oaks Shores Apartments Apartment
Oaks Shores Apartment Queenstown
Oaks Shores Apartment
Oaks Shores Apartments
Oaks Shores Hotel Queenstown
Oaks Shores
Oaks Queenstown Shores
Oaks Queenstown Shores Resort Aparthotel
Oaks Queenstown Shores Resort Queenstown
Oaks Queenstown Shores Resort Aparthotel Queenstown

Frequently asked questions

How close is Oaks Queenstown Shores Resort to the airport?

Oaks Queenstown Shores Resort is 3.2 mi (6-min drive) away from the Queenstown Intl. Airport (ZQN) airport, the closest popular airport to the property.

How much does it cost to stay at Oaks Queenstown Shores Resort?

As of Feb 7, 2025, prices found for a 1-night stay for 2 adults at Oaks Queenstown Shores Resort on Feb 16, 2025 start from $196.91, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Oaks Queenstown Shores Resort have an airport shuttle?

Airport shuttle services are not available at Oaks Queenstown Shores Resort.

How close is Oaks Queenstown Shores Resort to the beach?

This aparthotel is 1.4 mi (3-min drive) from Queenstown Beach and 2.7 mi (5-min drive) from Frankton Beach. Don't forget your sunscreen!

Does Oaks Queenstown Shores Resort offer free breakfast?

Oaks Queenstown Shores Resort does not offer free breakfast.

Is there a casino at Oaks Queenstown Shores Resort?

No, there is no casino at this aparthotel, but Skycity Queenstown Casino (4-min drive) and SKYCITY Wharf Casino (4-min drive) are nearby.

What time is check-in at Oaks Queenstown Shores Resort?

Check-in start time: 2:00 PM; Check-in end time: anytime. A fee applies for early check-in.

Is there free parking at Oaks Queenstown Shores Resort?

Free parking is not available at this aparthotel. Self parking is available for NZD 15 per day.

Does Oaks Queenstown Shores Resort have a pool?

Oaks Queenstown Shores Resort does not have a pool.

Does Oaks Queenstown Shores Resort have a spa?

There are no spa services available at this aparthotel.

How close is Oaks Queenstown Shores Resort to downtown Queenstown?

Oaks Queenstown Shores Resort is 1.3 mi away from Queenstown.

Oaks Queenstown Shores Resort Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 596 out of 1406 reviews
Rating 8 - Good. 483 out of 1406 reviews
Rating 6 - Okay. 183 out of 1406 reviews
Rating 4 - Poor. 92 out of 1406 reviews
Rating 2 - Terrible. 52 out of 1406 reviews

8.4/10

Cleanliness

7.8/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Darena

Traveled with family
Liked: Cleanliness, amenities
Whilst the apartment was fabulous with great views the entrance was entirely unsuitable for people with limited mobility
Stayed 2 nights in Oct 2024

10/10 Excellent

Nick

Traveled with family
Liked: Room comfort
Great option for Queenstown
The hotel has been recently refurbished to a very high standard. Apartments are spacious and comfortable. Our only gripe was that cleanliness could do with some improvement. The basics (e.g. toilets, sinks, kitchen bench etc) were all pristine, but the deeper cleaning had significant room for improvement. For example, the floors were sticky, and most of the window and mirrors had streaks, fingerprints etc.
Stayed 4 nights in Oct 2024

8/10 Good

K

Traveled with family
Liked: Cleanliness, amenities, room comfort
Fantastic apartment with brilliant view. Very poor parking and lack of communication prior to stay regarding this.
Stayed 2 nights in Sep 2024

10/10 Excellent

Janice

Traveled with group
Liked: Cleanliness, property conditions & facilities
I have regularly stayed at Oakshores in Queenstown since 2010 and it’s my No1 choice of where to stay in Queenstown . Apartments are very large and beautiful views of the lake and mountains . Our apartment was recently refurbished and it was very nice . The staff were exceptional especially with the check in . Nothing was too much trouble . There is currently some building works going on but our unit was very quiet and parking was provided on site .
Stayed 6 nights in Sep 2024

6/10 Okay

Maria

Traveled with partner
Liked: Cleanliness
Currently in construction/renovations, made for a not very nice stay. Misleading information regarding the parking lot.
Stayed 2 nights in Sep 2024

8/10 Good

Les

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We were unaware when booking that property was under construction.
Stayed 2 nights in Sep 2024

10/10 Excellent

Kiara

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great property, felt really homey
Stayed 2 nights in Aug 2024

10/10 Excellent

Shane

Traveled with family
Liked: Cleanliness, room comfort
Brilliant
Great hotel, staff very friendly. Under renovation, but aside from a couple of facilities being closed you couldn’t tell from the apartment
Stayed 7 nights in Aug 2024

8/10 Good

Anthony

Liked: Cleanliness, room comfort
Lux
The room and views were amazing. The building happening next door makes access a little challenging, however once through check-in and in the room it was great.
Stayed 1 night in Jul 2024

10/10 Excellent

Ishwar Kumar

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Narrow and limited parking still charge daily rate.
Stayed 4 nights in Jul 2024

10/10 Excellent

Nikisha

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
I loved the view from our room and how big the room was.
Stayed 2 nights in Jun 2024

10/10 Excellent

Lizzy

Traveled with family
Liked: Cleanliness, room comfort
Beautiful room and views short drive from town
This property was amazing and the staff were all so helpful. It is being renovated which was very clearly advised at the time of booking. The obly impacts of this were - less parking, no on-site restaurant and uust a bit of a less inviting entry from the road. Once you are in the carpark it is great. The room was clean, spacious and had stunning views. We stayed in a penthouse and would stay again when we are back in Queenstown. Good sized rooms, great wardrobe space, large bathrooms with heated tiles, good sized living area, coffee machine and wonderful daily house keeping. Location wise the views are amazing, driving into town is quick and easy. The path at the front allows walking in to town easy and the bus stop close by made getting to the snow (remarkables) straight forward.
Stayed 8 nights in Jun 2024

10/10 Excellent

Desiree

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff are very helpful and friendly. The apartments are lovely, pretty clean and tidy. The only downfall is the construction at the moment with the larking very tight and the use of a traffic light which is very very very slow. Overall pretty satisfied though.
Stayed 3 nights in Jun 2024

8/10 Good

Chee Seng

Liked: Cleanliness
Stayed 4 nights in Jun 2024

8/10 Good

Josh

Stayed 5 nights in May 2024

8/10 Good

Cheryl

Traveled with family
Liked: Cleanliness, room comfort
Beautiful views. Lovely accommodation
Friendly welcome from reception. Our unit was tastefully decorated, very clean and well maintained. Good undercover parking. Disappointed no spa or restaurant available.
Stayed 3 nights in May 2024

8/10 Good

Lisa

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Currently under refurbishment Altho this wasn’t a major but something to be aware of. Noisy fan in 2nd bedroom that goes all the time is very annoying & led to very broken sleep. No aircon so bedrooms very stuffy as no windows. Outstanding views, beautiful, well equipped rooms.
Stayed 2 nights in May 2024

8/10 Good

Ka Lai

Traveled with group, Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
It’s good view and nice apartment. Don’t expect any house keeping service. If you have no expectations of fresh towel and amenities set everyday; or dish washing service then you are fine.
Stayed 3 nights in Apr 2024

10/10 Excellent

Benjamin

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Hazem

Traveled with family
Liked: Cleanliness, room comfort
Stunning views and great location.
Very nice property, amazing views indeed… close to city and they offer a shuttle service to and from the CBD which was an excellent option for us. Room is very clean and equipped with everything we needed.. kitchen and bathroom are both spotless. Nice and friendly staff.. construction is still going on but didn’t bother us at all. The only downside is Parking which is a big problem due to ongoing construction, but apart from the parking issue, we enjoyed our stay. Will be back for sure
Stayed 3 nights in Apr 2024

8/10 Good

Tianbai

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Mar 2024

8/10 Good

Fareen

Traveled with group, Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property but due to construction, parking was inconvenient and messy. Last issue was bed, very old with no mattress topper,had dips where guests have slept. Needs replacing to match with Beautiful decor of rooms
Stayed 4 nights in Apr 2024

10/10 Excellent

Hao An

Stayed 8 nights in Mar 2024

6/10 Okay

CRAIG

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The view of the lake was beautiful… Not having a restaurant, or even a place to buy some snacks was terrible… The hotel is having a new area built with more units… But some arrangements should be made for food… For such a quality hotel… Even smaller, lower, rated hotels, have some type of snack bar… Very poor decision by management to not have anything
Stayed 7 nights in Feb 2024

8/10 Good

joanna

Traveled with family
Liked: Room comfort
Beautiful view but disappointing housekeeping
We booked the lake view sub Penthouse about 8 weeks prior to arrivals via Hotel.com. There was no mention about ongoing renovations. So when we arrived, half the hotel and carpark was under scaffolding so access can be hard if you don’t have a car. If you have a car, you need to pre book a carpark (quite narrow and steep to get to) otherwise you will have to park elsewhere which may be inconvenient. The reception area is really small and chaotic if more than 4 people around for check in due to renovations. The room itself ( 2 bed and 2 bath apt with a spectacular lake view was gorgeous and spacious. However because of the renovations - the bedroom views were all facing the construction site so the curtains were closed during our 3 night stay. Housekeeping - this was disappointing particularly for a premium apt/ room. There were dead mosquitoes/ insects on the bathroom windowsills and also bathroom tops. The windowsills had a layer of dust. The next day we asked the reception about housekeeping and they had to check whether our room included housekeeping !!!??? - so check when u make the booking. This was included but when we returned that evening, our room / apt appeared half done eg. Dirty towels removed but not replaced, new pillow cases placed by bedside tables, dead insects still on window sills!! The location was great and I cannot fault the quality of the room/ apt with its finishings and comfort of the beds.
Stayed 3 nights in Feb 2024