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Wyndham Alltra Vallarta, All-Inclusive Resort

4.0 star property
4-star beachfront resort near Nuevo Vallarta Beach

Choose dates to view prices

Photo gallery for Wyndham Alltra Vallarta, All-Inclusive Resort

3 outdoor pools, pool umbrellas, sun loungers
On the beach, beach towels, beach yoga, beach volleyball
Sauna, hot tub, steam room, body treatments, hydrotherapy, body scrubs
Presidential Suite, 1 King Bed | Desk, free WiFi, bed sheets
Aerial view

Reviews

7.4 out of 10
Good

Popular amenities

  • Hot Tub
  • All inclusive
  • Bar
  • Pool
  • 24/7 front desk
  • Spa

Explore the area

Map
Paseo De Los Cocoteros Lotes 32 y 33, Nuevo Vallarta, NAY, 63732
  • Nuevo Vallarta Beach
    ‪4 min walk‬
  • Nuevo Vallarta Rivera Farmer's Market
    ‪3 min drive‬
  • Paradise Plaza Shopping Center
    ‪3 min drive‬
  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪17 min drive‬

Room options

View all photos for Presidential Suite, 1 King Bed

Presidential Suite, 1 King Bed | Desk, free WiFi, bed sheets

Presidential Suite, 1 King Bed

  • 1173 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Accessible (Tropical View)

Junior Suite, 1 King Bed, Accessible (Tropical View) | Desk, free WiFi, bed sheets

Junior Suite, 1 King Bed, Accessible (Tropical View)

  • 595 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, 2 Double Beds, Ocean View

Desk, free WiFi, bed sheets

Junior Suite, 2 Double Beds, Ocean View

  • 595 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed, Partial Ocean View

Junior Suite, 1 King Bed, Partial Ocean View | Desk, free WiFi, bed sheets

Junior Suite, 1 King Bed, Partial Ocean View

  • 595 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, 2 Double Beds (Tropical View)

Junior Suite, 2 Double Beds (Tropical View) | Desk, free WiFi, bed sheets

Junior Suite, 2 Double Beds (Tropical View)

  • 595 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed (Tropical View)

Junior Suite, 1 King Bed (Tropical View) | Desk, free WiFi, bed sheets

Junior Suite, 1 King Bed (Tropical View)

  • 595 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, 2 Double Beds, Ocean View (Club)

Junior Suite, 2 Double Beds, Ocean View (Club) | Desk, free WiFi, bed sheets

Junior Suite, 2 Double Beds, Ocean View (Club)

  • 595 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed, Ocean View (Club)

49-inch LCD TV with satellite channels, TV, DVD player

Junior Suite, 1 King Bed, Ocean View (Club)

  • 595 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Ocean View

Junior Suite, 1 King Bed, Ocean View | Desk, free WiFi, bed sheets

Junior Suite, 1 King Bed, Ocean View

  • 595 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, 2 Double Beds, Partial Ocean View

Junior Suite, 2 Double Beds, Partial Ocean View | Living area | 49-inch LCD TV with satellite channels, TV, DVD player

Junior Suite, 2 Double Beds, Partial Ocean View

  • 595 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Junior With View

Desk, free WiFi, bed sheets

Suite Junior With View

  • Sleeps 4
  • 2 Queen Bed(s)

View all photos for Suite Junior With Partial Sea View

Desk, free WiFi, bed sheets

Suite Junior With Partial Sea View

  • Partial sea view
  • Sleeps 4
  • 1 Full Sofa Bed(s) and 1 King Bed(s)

View all photos for Suite Junior With Sea View

Desk, free WiFi, bed sheets

Suite Junior With Sea View

  • Sea view
  • Sleeps 4
  • 1 Full Sofa Bed(s) and 1 King Bed(s)

View all photos for Suite Junior With Sea View

Desk, free WiFi, bed sheets

Suite Junior With Sea View

  • Sea view
  • Sleeps 4
  • 2 Queen Bed(s)

View all photos for Suite Junior With Partial Sea View

Desk, free WiFi, bed sheets

Suite Junior With Partial Sea View

  • Partial sea view
  • Sleeps 4
  • 2 Queen Bed(s)

View all photos for Suite Junior With Sea View

Desk, free WiFi, bed sheets

Suite Junior With Sea View

  • Sea view
  • Sleeps 3
  • 1 Twin Sofa Bed(s) and 1 King Bed(s)

View all photos for Suite Junior With Sea View

Desk, free WiFi, bed sheets

Suite Junior With Sea View

  • Sea view
  • Sleeps 4
  • 2 Queen Bed(s)

View all photos for Suite Junior With View

Desk, free WiFi, bed sheets

Suite Junior With View

  • Sleeps 4
  • 1 Full Sofa Bed(s) and 1 King Bed(s)

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Exterior

Delta Hotels by Marriott Riviera Nayarit, An All-Inclusive Resort

  • Pool
  • Hot Tub
  • All inclusive
  • Spa
4.2 out of 5, Very Good, (1267)
The price is $282
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includes taxes & fees
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About the neighborhood

Nuevo Vallarta

Beachside getaway.Within a 10-minute walk of the resort, you'll find Nuevo Vallarta Beach and Bay of Banderas. Nuevo Vallarta Rivera Farmer's Market and Paradise Plaza Shopping Center are also within 2 miles (3 km).
View more Resorts in Nuevo VallartaOpens in a new window

What's nearby

  • Nuevo Vallarta Beach - 4 min walk
  • Vallarta Adventures - 4 min drive
  • El Tigre Golf Club - 4 min drive
  • Nayar Vidanta Golf - 5 min drive
  • Mayan Palace Nuevo Vallarta Golf Course - 5 min drive

Getting around

  • Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) - 17 min drive

Restaurants

  • ‪Mozza Mare - ‬12 min walk
  • ‪Grand Velas Riviera Nayarit - ‬10 min walk
  • ‪Al Fresco Grill - ‬7 min walk
  • ‪Casa Bella - ‬7 min walk
  • ‪La Dolce Vita Nuevo Vallarta - ‬17 min walk

About this property

Wyndham Alltra Vallarta, All-Inclusive Resort

4-star beachfront resort near Nuevo Vallarta Beach
Wyndham Alltra Vallarta, All-Inclusive Resort is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Wyndham Alltra Vallarta, All-Inclusive Resort offers its guests a full-service spa, 3 outdoor swimming pools, an outdoor tennis court, and a hot tub. There are 7 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges, a beach bar, and a poolside bar. WiFi is free in public spaces.

A fitness center, a sauna, and spa services are also featured at the family-friendly Wyndham Alltra Vallarta, All-Inclusive Resort.

Smoking is allowed in designated areas at this Art Deco Nuevo Vallarta resort.

  • 229 guestrooms or units
  • 10 levels
  • 2 buildings
  • 7 dining venues
  • 5 bars or lounges
  • Built in 2008
  • Deli
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar on the beach
  • Bar by the pool
Wyndham Alltra Vallarta, All-Inclusive Resort offers 229 accommodations with DVD players and coffee/tea makers. Rooms open to balconies. Accommodations offer separate sitting areas and include desks. 49-inch LCD televisions come with premium satellite channels and pay movies.

Rooms have partially open bathrooms. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, designer toiletries, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include hair dryers and ceiling fans. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Guests can indulge in a pampering treatment at the resort's full-service spa, Aura Spa. Services include facials, body scrubs, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

English, Spanish

Property amenities

Family friendly

  • 3 outdoor pools
  • DVD player
  • Laundry facilities
  • Playground
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • 5 bars/lounges
  • 7 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 3 outdoor pools
  • Beach volleyball
  • Beach yoga
  • Fitness classes
  • Full-service spa
  • Gym
  • Outdoor tennis court
  • Playground
  • Sauna
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 49-inch LCD TV with premium satellite channels
  • DVD player
  • Pay movies

Bedroom

  • Bedsheets provided

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Renovations and closures

The following facilities or services will be unavailable from November 5 2024 to June 30 2025 (dates subject to change):
  • One of the bars/lounges

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Wyndham Alltra Vallarta, All-Inclusive Resort

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. Minimum Spring Break check-in age is 18 years old. This property accepts Visa, Mastercard, American Express, debit cards, and cash. This property uses eco-friendly cleaning products. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Dreams Villamagna Nuevo Vallarta
Wyndham Alltra Vallarta All Inclusive Resort
Dreams Villamagna Nuevo Vallarta All Inclusive
Wyndham Alltra Riviera Nayarit All Inclusive Resort

Frequently asked questions

How close is Wyndham Alltra Vallarta, All-Inclusive Resort to the airport?

Wyndham Alltra Vallarta, All-Inclusive Resort is 7.4 mi (17-min drive) away from the Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) airport, the closest popular airport to the property.

How much does it cost to stay at Wyndham Alltra Vallarta, All-Inclusive Resort?

As of Feb 22, 2025, prices found for a 1-night stay for 2 adults at Wyndham Alltra Vallarta, All-Inclusive Resort on Mar 12, 2025 start from $318.5, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Wyndham Alltra Vallarta, All-Inclusive Resort have an airport shuttle?

Airport shuttle services are not available at Wyndham Alltra Vallarta, All-Inclusive Resort.

How close is Wyndham Alltra Vallarta, All-Inclusive Resort to the beach?

This resort is on the beach. Don't forget your sunscreen!

Does Wyndham Alltra Vallarta, All-Inclusive Resort offer free breakfast?

Wyndham Alltra Vallarta, All-Inclusive Resort does not offer free breakfast.

Is there a casino at Wyndham Alltra Vallarta, All-Inclusive Resort?

No, there is no casino at this resort, but Winclub Casino Platinum (12-min drive) and Vallarta Casino (13-min drive) are nearby.

What time is check-in at Wyndham Alltra Vallarta, All-Inclusive Resort?

Check-in start time: 3 PM; Check-in end time: 11:30 PM.

Is there free parking at Wyndham Alltra Vallarta, All-Inclusive Resort?

Free parking is not available at this resort.

Does Wyndham Alltra Vallarta, All-Inclusive Resort have a pool?

Wyndham Alltra Vallarta, All-Inclusive Resort features 3 outdoor pools.

Does Wyndham Alltra Vallarta, All-Inclusive Resort have a restaurant?

Wyndham Alltra Vallarta, All-Inclusive Resort is home to La Costa, which features Mexican cuisine. One of the bars/lounges will be unavailable from November 5 2024 to June 30 2025 (dates subject to change).

Does Wyndham Alltra Vallarta, All-Inclusive Resort have a spa?

Pamper yourself with a day at Aura Spa, where you can enjoy mani/pedis, body scrubs, and hydrotherapy.

How close is Wyndham Alltra Vallarta, All-Inclusive Resort to downtown Nuevo Vallarta?

Wyndham Alltra Vallarta, All-Inclusive Resort is 1.3 mi away from Nuevo Vallarta.

Wyndham Alltra Vallarta, All-Inclusive Resort Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 329 out of 879 reviews
Rating 8 - Good. 211 out of 879 reviews
Rating 6 - Okay. 157 out of 879 reviews
Rating 4 - Poor. 101 out of 879 reviews
Rating 2 - Terrible. 81 out of 879 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Maribel

Liked: Cleanliness, amenities
The ice cream machine was out of service so if you wanted ice cream you had to go to the cafe and buy some. There were times during the day that there was no where to eat as everything was closed so you had to do room service and pay.
Stayed 5 nights in Nov 2024

10/10 Excellent

Fabian

Stayed 3 nights in Nov 2024

8/10 Good

yekaterina

Traveled with partner
Nice big rooms with jacuzzi on the balcony But ran down. Towels old and ripped. Staff are friendly but not very helpful.
Stayed 4 nights in Nov 2024

6/10 Okay

Urvi Dilipkumar

Traveled with group
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
We felt some of the staff was being subjective to us as compared to other foreign nationals.
Stayed 4 nights in Nov 2024

8/10 Good

Anjali

Liked: Cleanliness, staff & service
Stayed 6 nights in Nov 2024

4/10 Poor

Ilse

Traveled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
What I liked about the property was the beach access and the pools. It was family friendly but not safe entirely— our suite has a balcony and the door wouldn’t lock. I had multiple family members give it a try and no one could get the latch to lock the sliding door. Second, the food quality was awful. The fresh juices were great but there was a lack of food options and flavor. For the size of the property & being all-inclusive they only had two open bars. The rooftop was under construction but down on the ground floor, only two and were crappy. I guess I’m not surprised since it’s all inclusive but that’s why the pricing of a stay should include the all- inclusive cost in it for quality options and have to pay extra.
Stayed 1 night in Nov 2024

10/10 Excellent

Jennifer

Traveled with family
Liked: Amenities, property conditions & facilities
The staff was amazing. Lots of delicious food and drinks. We enjoyed our stayed. Shout out to Ivan and Angela!
Stayed 6 nights in Nov 2024

6/10 Okay

Maria

Traveled with partner
Cold water in the shower everyday Same menu everyday, no seafood other then ceviche Marisela, one employee there with the worse attitude making the worse experience You have to tip everyone in order to get good treatment, HORRIBLE
Stayed 5 nights in Nov 2024

10/10 Excellent

Manu

Liked: Cleanliness, staff & service, property conditions & facilities
Very polite staff
Stayed 6 nights in Nov 2024

8/10 Good

michael clyde

Liked: Staff & service
Not enough staff at the front office
Stayed 6 nights in Nov 2024

4/10 Poor

Jaida

Liked: Cleanliness
Disliked: Property conditions & facilities
We were two friends on break from university who were super excited for this trip, but a couple situations let us down. First, during our check in we discussed with the concierge that we were not getting picked up until 3pm and asked if it would be alright for us to leave our bags with the bellhop since check out would be at 12pm - she said it wouldn’t be a problem and to talk to someone at a later time. The day that we went to talk to them about it again they told us it was a $25USD charge per hour to keep our bracelets on or they would be cut off and we would only be allowed in the lobby area to wait. Other guests that we later encountered with the same circumstance were given full access, not having to pay but still getting to keep their bracelets and use the facilities until 3pm. We were a little disappointed that based on our age we felt taken advantage of. Throughout our trip we had noticed that this was not the only situation where we were treated differently based on our younger age. During our dining experiences there were often times that servers wouldn’t come over to our table and were much more attentive with the tables of an older crowd. In our room we were not provided with shampoo or conditioner, even after calling down to the concierge and asking if they had any that we could use and they said they would have it sent to the room. The best part of our trip was with the enthusiastic activity workers. Specifically Naydelyn and Belen were great at getting people t
Stayed 4 nights in Nov 2024

10/10 Excellent

Irma

.
Stayed 5 nights in Nov 2024

10/10 Excellent

Darpankumar

Liked: Cleanliness, staff & service, property conditions & facilities
Great resort for family time
Stayed 4 nights in Nov 2024

4/10 Poor

Ester

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The property is really far from Puerto Vallarta. The rooms aren’t as beautiful for the price. Do not do the stupid upgrade they try getting you into supposedly VIP
Stayed 2 nights in Nov 2024

6/10 Okay

Laura Osawa

Traveled with group
Average
Hotel is old and service is limited in time up to 10 pm . But staff is friendly
Stayed 2 nights in Nov 2024

6/10 Okay

Pablo

Traveled with family and small children, Traveled with family
We stayed for a week as a family vacation. The rooms and pools and beach are great. But, we have a 9 year old and this is not a kids friendly hotel. The food quality was terrible, everything about all the restaurants was always off. The taste was not good, the quality of the food was off, nothing was fresh. So even though we had paid for an all inclusive we ended up eating out most of our meals. In fact room service was the way to go as at least it felt like they prepared the food there and then. Another big downside was there was no food at the pools, so we always had to dry up and dress up and go to one of the restaurants to eat, which was inconvenient with a 9 year old. We Will never return to this hotel and do not recommend it, there’s tons of better options.
Stayed 7 nights in Nov 2024

2/10 Terrible

Brian

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Someone put drugs in our drinks while on the beach causing us to black out. Staff tried to kick us out after this. Manager Sandra was extremely rude and unwilling to work with us in anyway. The ceiling in our room leaked. I found a roach and other bugs in our room. We asked for corporates phone number and where denied. I will be contacting the corporate office. You have been warned stay away.
Stayed 5 nights in Nov 2024

8/10 Good

Carlos

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms could have been cleaner for the price, and the food also wasn't the greatest for the mexican customers, the beer and soda was flat most of the time. The stuff was great.
Stayed 4 nights in Oct 2024

8/10 Good

Derek

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When we got our room the door knob was broken and it was missing the chain door lock, it was a big deal for us since we had our little kids traveling with us. We decided to upgrade rooms that same night. Our second room was great, besides the air conditioning fan making excessive noise. Hard to sleep if your a light sleeper. Overall, great experience we felt safe.
Stayed 3 nights in Nov 2024

2/10 Terrible

manuel

Disliked: Property conditions & facilities
No hot water in the room bad place
Stayed 3 nights in Oct 2024

8/10 Good

Beatrice

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Nice little hotel. Wish it had more amenities like better shows, and restaurants.
Stayed 4 nights in Oct 2024

10/10 Excellent

joseph william

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the Wyndham Alltra. The staff was friendly and the food was amazing .We spent most of our vacation in the pools and in the ocean. Had an ocean view room on the 8th floor with a Jacuzzi on the balcony and could hear the ocean from our balcony. The drinks crew checked on us every 15 minutes at the pool so we stayed hydrated. This resort was very quiet and peaceful compared to all of the other resorts we have visited, no pounding music making this a perfect resort for the middle age crowd. the room was huge, almost 600 feet and was ice cold, just what we needed as the week we went it was 91 to 96 degrees every day,late october. The only downside was the lack of daily entertainment and that the resorts offered beer was Tecate or dod Equis . Wish they served Corona or Sol but that's just my personal preference. Overall, the resort was excellent and we will be back, probably in a cooler month though. Joe from Chicago
Stayed 7 nights in Oct 2024

10/10 Excellent

Arnold

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Oct 2024

6/10 Okay

Agustin Herrera

Traveled with partner
No A/C on Elevators, extremely hot, room service didn’t clean our bathroom,
Stayed 4 nights in Oct 2024

4/10 Poor

Kristie

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was very shabby. Upon check-in, there was no explanation of the dining options, resort amenities or "rules". Came to find out later from another guest that you must make reservations for all the dinner restaurants, if you lose your wrist band its a $100 charge, etc. Would have been helpful if this was disclosed upon check in. Made a few attempts to make dinner reservations but all restaurants booked for than evening and the next. Tried to make reservations for the third night but they said they dont accept reservations that early. We never had dinner at the hotel our entire stay and it was ALL INCLUSIVE!! Upon check-in to my room, there were zero towels or toiletries in the bathroom. I called to have towels delivered and they sent me 2 bath towels. I informed housekeeping that I was missing all the towels and toiletries, and she said she'd be back in 5 min. Never came back. My friend was here for a medical procedure and was not able to go down to buffet for a meal. I asked if I could bring food to her, but they said no. The room service food was absolutely disgusting. When I told the manager that the clinic referred us to this hotel and assured us that we'd be comfortable, she responded, "youre friend will be just fine with the room service". Incredibly rude! I asked her to waive the $9 delivery charge for room service which they did for that night. The safe in my room was broken, no ice machines available. Plates at buffet were filthy.
Stayed 4 nights in Oct 2024