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Alua Tenerife

4.0 star property
Family-friendly 4-star hotel near Botanical Gardens

Choose dates to view prices

Photo gallery for Alua Tenerife

Indoor pool, 2 outdoor pools, pool umbrellas, sun loungers
Minibar, in-room safe, desk, blackout drapes
Minibar, in-room safe, desk, blackout drapes
Interior
Minibar, in-room safe, desk, blackout drapes

Reviews

7.4 out of 10
Good

Popular amenities

  • Parking available
  • Bar
  • All inclusive
  • Pet friendly
  • Breakfast available
  • Spa

Explore the area

Map
C. Antonio Ruiz Alvarez 7, Puerto de la Cruz, Tenerife, 38400
  • Garden Beach
    ‪5 min walk‬
  • San Felipe Castle
    ‪7 min walk‬
  • Plaza del Charco
    ‪14 min walk‬
  • Santa Cruz de Tenerife (TFN-Tenerife North)
    ‪37 min drive‬

Room options

View all photos for Family Apartment, 1 Bedroom (My Favorite Club) (2 Adults)

Minibar, in-room safe, desk, blackout drapes

Family Apartment, 1 Bedroom (My Favorite Club) (2 Adults)

  • 431 sq ft
  • Sleeps 2
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Double Room, Pool View (1 Adult)

Minibar, in-room safe, desk, blackout drapes

Double Room, Pool View (1 Adult)

  • 344 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Family Apartment, 1 Bedroom (My Favorite Club) (2 Adults + 1 Child)

Minibar, in-room safe, desk, blackout drapes

Family Apartment, 1 Bedroom (My Favorite Club) (2 Adults + 1 Child)

  • 431 sq ft
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Family Apartment, 1 Bedroom (My Favorite Club) (3 Adults)

Minibar, in-room safe, desk, blackout drapes

Family Apartment, 1 Bedroom (My Favorite Club) (3 Adults)

  • 431 sq ft
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Family Apartment, 1 Bedroom (My Favorite Club, 2Adults + 2Children)

Minibar, in-room safe, desk, blackout drapes

Family Apartment, 1 Bedroom (My Favorite Club, 2Adults + 2Children)

  • 431 sq ft
  • Sleeps 4
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Double Room, Ocean View (1 Adult)

Minibar, in-room safe, desk, blackout drapes

Double Room, Ocean View (1 Adult)

  • 344 sq ft
  • Ocean view
  • Sleeps 1
  • 1 Twin Bed

View all photos for Family Apartment, 1 Bedroom (My Favorite Club) (3 Adults + 1 Child)

Minibar, in-room safe, desk, blackout drapes

Family Apartment, 1 Bedroom (My Favorite Club) (3 Adults + 1 Child)

  • 431 sq ft
  • Sleeps 4
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Family Apartment, 1 Bedroom (My Favorite Club) (1 Adult)

Minibar, in-room safe, desk, blackout drapes

Family Apartment, 1 Bedroom (My Favorite Club) (1 Adult)

  • 431 sq ft
  • Sleeps 1
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Double Room (3 Adults)

Minibar, in-room safe, desk, blackout drapes

Double Room (3 Adults)

  • 344 sq ft
  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed

View all photos for My Favorite Club Suite (3 Adults + 1 Child)

Minibar, in-room safe, desk, blackout drapes

My Favorite Club Suite (3 Adults + 1 Child)

  • 431 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for My Favorite Club Suite (2 Adults+2 Children)

Minibar, in-room safe, desk, blackout drapes

My Favorite Club Suite (2 Adults+2 Children)

  • 431 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Double Room (1 Adult)

Minibar, in-room safe, desk, blackout drapes

Double Room (1 Adult)

  • 344 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Double Room, Pool View (2 Adults)

Minibar, in-room safe, desk, blackout drapes

Standard Double Room, Pool View (2 Adults)

  • 344 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for My Favorite Club Suite (2 Adults + 1 Child)

Minibar, in-room safe, desk, blackout drapes

My Favorite Club Suite (2 Adults + 1 Child)

  • 431 sq ft
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed OR 1 Twin Sofa Bed and 1 Queen Bed

View all photos for Double Room, Ocean View (My Favorite Club) (2 Adults + 1 Child)

Minibar, in-room safe, desk, blackout drapes

Double Room, Ocean View (My Favorite Club) (2 Adults + 1 Child)

  • 344 sq ft
  • Ocean view
  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed OR 1 Double Sofa Bed

View all photos for My Favorite Club Suite (2 Adults)

Minibar, in-room safe, desk, blackout drapes

My Favorite Club Suite (2 Adults)

  • 431 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Suite (3 Adults)

Minibar, in-room safe, desk, blackout drapes

Suite (3 Adults)

  • 431 sq ft
  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed

View all photos for Double Room, Ocean View (My Favorite Club) (2 Adults)

Minibar, in-room safe, desk, blackout drapes

Double Room, Ocean View (My Favorite Club) (2 Adults)

  • 344 sq ft
  • Ocean view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Double Room (2 Adults)

Minibar, in-room safe, desk, blackout drapes

Standard Double Room (2 Adults)

  • 344 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Suite (3 Adults + 1 Child)

Minibar, in-room safe, desk, blackout drapes

Suite (3 Adults + 1 Child)

  • 431 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Double Room, Ocean View (My Favorite Club) (3 Adults)

Minibar, in-room safe, desk, blackout drapes

Double Room, Ocean View (My Favorite Club) (3 Adults)

  • 344 sq ft
  • Ocean view
  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed

View all photos for Double Room, Ocean View (2 Adults)

Minibar, in-room safe, desk, blackout drapes

Double Room, Ocean View (2 Adults)

  • 344 sq ft
  • Ocean view
  • Sleeps 2
  • 2 Twin Beds

View all photos for My Favorite Club Suite (1 Adult)

Minibar, in-room safe, desk, blackout drapes

My Favorite Club Suite (1 Adult)

  • 431 sq ft
  • Sleeps 1
  • 2 Twin Beds

View all photos for Suite (2 Adults + 2 Children)

Minibar, in-room safe, desk, blackout drapes

Suite (2 Adults + 2 Children)

  • 431 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Standard Double Room, Pool View (3 Adults)

Minibar, in-room safe, desk, blackout drapes

Standard Double Room, Pool View (3 Adults)

  • 344 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Suite (1 Adult)

Minibar, in-room safe, desk, blackout drapes

Suite (1 Adult)

  • 431 sq ft
  • Sleeps 1
  • 2 Twin Beds

View all photos for Suite (2 Adults + 1 Child)

Minibar, in-room safe, desk, blackout drapes

Suite (2 Adults + 1 Child)

  • 431 sq ft
  • Sleeps 3
  • 1 Twin Bed OR 1 Double Sofa Bed

View all photos for Double Room, Ocean View (3 Adults)

Minibar, in-room safe, desk, blackout drapes

Double Room, Ocean View (3 Adults)

  • 344 sq ft
  • Ocean view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Double Room, Pool View (2 Adults + 1 Child)

Minibar, in-room safe, desk, blackout drapes

Double Room, Pool View (2 Adults + 1 Child)

  • 344 sq ft
  • Sleeps 3
  • 1 Twin Bed OR 1 Double Sofa Bed

View all photos for Suite (2 Adults)

Minibar, in-room safe, desk, blackout drapes

Suite (2 Adults)

  • 431 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for My Favorite Club Suite (3 Adults)

Minibar, in-room safe, desk, blackout drapes

My Favorite Club Suite (3 Adults)

  • 431 sq ft
  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed

View all photos for Double Room, Ocean View (2 Adults + 1 Child)

Minibar, in-room safe, desk, blackout drapes

Double Room, Ocean View (2 Adults + 1 Child)

  • 344 sq ft
  • Ocean view
  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed OR 1 Double Sofa Bed

Double Standard

  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed OR 1 Double Sofa Bed

View all photos for Double Room, Ocean View (My Favorite Club) (1 Adult)

Minibar, in-room safe, desk, blackout drapes

Double Room, Ocean View (My Favorite Club) (1 Adult)

  • 344 sq ft
  • Sea view
  • Sleeps 1
  • 2 Twin Beds

Similar properties

Property grounds

Hotel Puerto Palace

  • Pool
  • Hot Tub
  • Breakfast included
  • Spa
4.2 out of 5, Very Good, (443)
The price is $127
per night
$136 total
includes taxes & fees
Mar 9 - Mar 10
Hotel Puerto Palace

About the neighborhood

Puerto de la Cruz

Seaside stay .You'll find Garden Beach and Plaza del Charco within a 15-minute walk of this Puerto de la Cruz hotel. Taoro Park and Lago Martianez Swimming Pools are also within 2 miles (3 km).

What's nearby

  • Plaza del Charco - 14 min walk
  • Taoro Park - 16 min walk
  • Loro Park - 18 min walk
  • Lago Martianez Swimming Pools - 4 min drive
  • La Paz Lookout - 4 min drive

Getting around

  • Santa Cruz de Tenerife (TFN-Tenerife North) - 37 min drive

Restaurants

  • ‪Playa Jardin - ‬6 min walk
  • ‪Andana Beach Club - ‬5 min walk
  • ‪Alberto's Bar - ‬13 min walk
  • ‪Mazaroco - ‬10 min walk
  • ‪La Taperia - ‬8 min walk

About this property

Alua Tenerife

Family-friendly 4-star hotel near Botanical Gardens
Some rates at Alua Tenerife are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Alua Tenerife offers its guests 2 outdoor swimming pools, an indoor pool, a sauna, and a fitness center. There are 3 restaurants on site, along with a grocery/convenience store. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi.

A children's pool, a rooftop terrace, and spa services are also featured at the family-friendly Alua Tenerife. An area shuttle within 500 meters and a bus station shuttle are available for a fee. For a fee, parking is available. A complete renovation of Alua Tenerife was completed in October 2021.

This 4-star Puerto de la Cruz hotel is smoke free.

  • 1 building
  • 422 guestrooms or units
  • 5 levels
  • 3 dining venues
  • 2 bars or lounges
  • Built in 1996
  • Kid's club (free)
  • Terrace on the roof
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Convenience store
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Onsite shopping
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar by the pool
Alua Tenerife offers 422 air-conditioned accommodations with minibars and safes. Rooms open to balconies. 40-inch Smart televisions come with satellite channels. Bathrooms include bathtubs or showers and hair dryers.

This Puerto de la Cruz hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Guests can pamper themselves by indulging in the onsite spa services. There are 2 treatment rooms.

Awards and affiliations

Eco-Certified Property
This property participates in Biosphere, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, German, Spanish

Property amenities

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Babysitting
  • Children's pool
  • Free children's club
  • Grocery/convenience store
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Mini golf
  • Playground

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Area shuttle (surcharge) up to 500 m
  • Bus station shuttle (surcharge)
  • Self parking on site (surcharge)
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: EUR 14 for adults and EUR 10 for children
  • 2 bars/lounges
  • 3 restaurants
  • A poolside bar

Things to do

  • 2 outdoor pools
  • Arcade/game room
  • Bicycle rentals
  • Children's pool
  • Concerts/live shows
  • Free children's club
  • Games
  • Gym
  • Indoor pool
  • Mini golf
  • Playground
  • Sauna
  • Shopping
  • Table tennis
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bus station shuttle
  • Elevator
  • Handrails in stairways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 40-inch smart TV with satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • Electric kettle
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Energy-saving switches in guestrooms
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: EUR 20 per pet, per night
  • Only dogs are allowed
  • Maximum 1 (weight limit: 22 lbs per pet)
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 14 for adults and EUR 10 for children
  • Pet fee: EUR 20 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • To adhere to national/local laws, air conditioning may be restricted to certain hours from 01 June to 30 September.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Hotel Turquesa
Hotel Turquesa Playa
Turquesa Playa
Turquesa Playa Hotel
Gran Hotel Turquesa Playa Tenerife/Puerto De La Cruz
Gran Turquesa Playa Hotel
Hotel Gran Turquesa Playa Puerto de la Cruz
Hotel Gran Turquesa Playa
Gran Turquesa Playa Puerto de la Cruz
Gran Turquesa Playa
Alua Tenerife Hotel
Hotel Gran Turquesa Playa
Alua Tenerife Puerto de la Cruz
Alua Tenerife Hotel Puerto de la Cruz

Frequently asked questions

How close is Alua Tenerife to the airport?

Alua Tenerife is 18.3 mi (37-min drive) away from the Santa Cruz de Tenerife (TFN-Tenerife North) airport, the closest popular airport to the property.

Does Alua Tenerife have an airport shuttle?

Airport shuttle services are not available at Alua Tenerife.

How close is Alua Tenerife to the beach?

This hotel is a short 5-minute walk from Garden Beach and 7-minute walk from Tenerife Beaches. Don't forget your sunscreen!

Does Alua Tenerife offer free breakfast?

Free breakfast isn’t provided at Alua Tenerife, but buffet breakfast is offered for a fee of EUR 14 for adults and EUR 10 for children. It's available every day from 7:00 AM to 10:00 AM.

Is there a casino at Alua Tenerife?

No, there is no casino at this hotel, but Casino Puerto de la Cruz (4-min drive) is nearby.

What time is check-in at Alua Tenerife?

Check-in start time: 3:00 PM; Check-in end time: anytime.

Is there free parking at Alua Tenerife?

Free parking is not available at this hotel. Self parking is available for a fee.

Does Alua Tenerife have a pool?

Alua Tenerife features 2 outdoor pools, an indoor pool, and a children's pool.

Does Alua Tenerife have a restaurant?

There are 3 onsite restaurants, offering options like international cuisine and a poolside location.

Does Alua Tenerife have a spa?

This hotel doesn't have a spa, but it does offer spa services.

How close is Alua Tenerife to downtown Puerto de la Cruz?

Alua Tenerife is 0.7 mi away from Puerto de la Cruz.

Alua Tenerife Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 29 out of 130 reviews
Rating 8 - Good. 49 out of 130 reviews
Rating 6 - Okay. 34 out of 130 reviews
Rating 4 - Poor. 8 out of 130 reviews
Rating 2 - Terrible. 10 out of 130 reviews

7.8/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Melissa

Stayed 4 nights in Jun 2023

10/10 Excellent

Claudio

Stayed 5 nights in Mar 2023

10/10 Excellent

Håkan Bertil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfekt
10 poäng. Håkan Fotö
Stayed 7 nights in Mar 2023

2/10 Terrible

Nicusor

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible food
Staff ok, taking this Covid thing very seriously, cleaning continuously. Rooms ok, big enough. The worst ever hotel food wise. I’m not fussy, I eat everything. They should immediately sack the chef. I can do better cooking, and i can’t do a boil egg. Guys, it’s horrible; same food in the morning, lunch and evening. I feel gutted for this review, staff don’t deserve it but horrible food. Please just bed&breakfast not all inclusive. Never, ever ever ever will be returning
Stayed 1 night in Jul 2020

6/10 Okay

linda

Traveled with family
Disliked: Property conditions & facilities, room comfort
not good value for money
not much food to choose for vegetarians. hard bread. miserable waitress room too small .terrace small and no privacy good entertainment Wednesday night . Swing Latino
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2019

6/10 Okay

Verified traveler

Traveled with family
Receptionist were not really respectful. We came from Gran Canaria for one night with car and there were not free parking as it’s been said on Expedia, hotel’s parking was under construction. We were 3 people in one room and we’ve got only two blankets
Stayed 1 night in Mar 2019

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities
Old and awful location. What is advertised isn’t open or not got the facilities. Hardly anything there. Worst holiday I have ever had.
Stayed 7 nights in Mar 2019

10/10 Excellent

Carole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful hotel
Had to leave early due to family illness. Hotel staff very friendly and helpful.

6/10 Okay

lana, england

Liked: Cleanliness, staff & service
Nice staff but hotel charges for everything
The hotel staff was very friendly, very helpfull. The location of the hotel was great, few minutes walk from the beach and city centre. Good access to local buses. But the food was horrible. We had breakfast included, but the food was terrible, we end up eating only fruits or going out for a proper breakfast. There was a swimingpool outside, but the water was so cold that no one was able to get in. There was a gym and an inside swimmingpool, but to use them you had to pay extra. And the enterteinment was really poor, not fun at all. So we stayed at the hotel only to sleep and keep our staff.
Stayed 7 nights in Jan 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Enoyable.
Excellent location.Went half board.Always something on the menu to suit.Easy walk into oldtown.

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Staff & service
Good Location
Location was ideal. A short walk to the beach and only a ten minute walk to the main area with restaurants and the action. The room itself was clean and had everything we needed. We were disappointed that on top of already an expensive trip you needed to pay for the WIFI and to use the gym. The staff we found quite blunt and rude. Nothing major but after travelling Asia where staff go out of their way to make you feel comfortable this was something we really noticed. Poor customer service. I would stay again but would certainly look for other options first.

8/10 Good

Paul

Liked: Cleanliness, property conditions & facilities
Cheeky break
Not 4 star in many ways,but not a flat 3. Did all inclusive, good food and varied daily, entertainment-made a effort, all staff friendly. Would say good value for money, have nothing negative to say,good for kids (I didn't have any so was annoying at times)

10/10 Excellent

ian, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean hotel. Nice location close to beach
Close to shops and the zoo. Town centre about 20 mins walk. Lovely beaches. Seems like a 5 star hotel to us. Team very friendly and helpful. Nice big clean tidy rooms and showers. Will stay there again next year.

8/10 Good

john, mk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Good standard hotel close to the beach and town centre but in quiet location

8/10 Good

victor, New York, NY

Liked: Staff & service
The hotel is nicely located
the hotel is nicely located, at a quiet environment, close to the beach and mid way to most of the main attractions in Puerto La Cruz, and althought my first impression was that the premises looks like its construction was back to 70th era, it is well maintained , though some old stylish furnitures and amenities are yet there.

8/10 Good

Jack, Australia

Liked: Cleanliness, staff & service
Good for kids, otherwise, probably skip it.
We come to visit Loro Parque, so stayed here. The pool is cold, not even a solar panel to take the chill off, and the pool closes at 6pm. 6pm!?? So, if you do something during the day, there is no time to use the pool when you come back. You need to stay in the hotel all day, to use it. Seems ridiculous to me. But, the place is cheap. And, probably why. They have activities, like water aerobics and other things, which are nice. Kids playrooms and playground is above average for a hotel. So, our 2 year old, loved that element. Wifi is a joke. It's free for 2 hours per day. From 1pm to 3pm. Why, those hours? don't know. But, we connected to a unsecure wifi from a neighbouring hotel, 24 hours per day. We bought a triple room, but the 2nd bed was a complete joke. It was a sofa bed that was screwed, and both ends sloped down hill. Worst night sleep ever. However, I requested another bed and the next one was acceptable and was happy with the change. To sum up. You get what you pay for here. Seems upkeep is not their strong suit. Hotel owners that skimp on maintainence, to try and get more profit, don't understand they shoot themselves in the foot. The lobby gives a good first impression, but it needs more attention from the manager..not from staff. However, for the price, it's ok. The hotel could and should charge more if they fixed their non-serious issues. Again, I'd stay there if you had kids, otherwise, I'd look around a bit more.

2/10 Terrible

MARIA, Spain

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The worst hotel
The staff was really helpful, but the building, rooms and food are not 4 star hotel. The BEDS were hard, T.V 13 INCHES AND VARIETY OF CHANNELS TERRIBLE, Food mediocre. I will not stay in that hotel even if they give me the week for free.

8/10 Good

Ruth Sagredo

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Nada en especial, todo correcto
Stayed 5 nights in Sep 2024

2/10 Terrible

Karin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Dec 2023

6/10 Okay

Helmut

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Unser Zimmer war groß, sehr schön und wirklich sehr sauber. Die Reinigungskräfte waren die freundlichsten Mitarbeiterinnen. Die Lage an der Playa Jardin hat uns gutgefallen. Das Personal wirkte gestresst und desinteressiert bis unfreundlich. Als AI-Gäste haben wir uns zeitweise regelrecht unerwünscht gefühlt. Das Essen war okay, die Auswahl recht groß. Allerdings wirke es wenig hochwertig, war lieblos angerichtet und oft kalt. In allen Bereichen des Hotels war es sehr laut. Das Abendprogramm nebst Höllenlärm veranlasste uns zur Flucht an den Strand mit Getränken aus dem nahe gelegenen Supermarkt. Am Pool waren die meisten Liegen dauerreserviert, es war extrem laut und unruhig und an drei Tagen war der Pool komplett gesperrt. Wir konnten den Pool nicht einmal nutzen. My Favorite Club ist ein Witz. Die sogenannten Snacks in der ungemütlichen Lounge waren schlechter als die AI-Snacks in der Poolbar. Immerhin lagen die Plätze im Speiseraum etwas ruhiger und der Willkommens Sekt war okay. Bei der Abreise ergatterten wir immerhin drei Wörter des Rezeptionisten: "Room Number" vor und "okay" nach Auslesen der Zimmerkarte. Keine Frage nach der Zufriedenheit, kein Adios, gar nichts. Ein Lächeln haben wir schon gar nicht mehr erwartet. Das Hotel ist gut geeignet für lärmresistente Gäste, die wenig Wert auf Freundlichkeit oder ansatzweise angemessene Umgangsformen bei anderen Gästen legen.

8/10 Good

Virginia

Liked: Cleanliness, staff & service
Stayed 8 nights in Sep 2023

10/10 Excellent

lilia rosa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

6/10 Okay

Thomas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Das Haus ist etwas in die Jahre gekommen. Das Personal ist stets freundlich und hilfsbereit. Insgesamt ein sehr unkompliziertes Haus und mit Kindern zu empfehlen.
Stayed 8 nights in Jul 2023

6/10 Okay

Alberto

Stayed 6 nights in Jul 2023