6/10 Okay
Takia
Traveled with family
May 26, 2024
Disliked: Staff & service, room comfort
Disappointing this time
My family stayed in a 2 queen suite for 1 night. I was disappointed with this trip, and surprised because I usually have good experiences at Homewood Suites hotels. This room was dated, the furnishings were worn. Our tv in the living room area did not work. We were unable to adjust the temperature of the room and it was uncomfortably hot. I called the front desk and the woman said she was filling in and could not help with either issue, but would make a note for management to have my stay discounted. It was not. She did offer to change my room, but it was late and my family had already settled so I didnt want to move children and bags. The room was pretty clean, but the bathroom not so much. The shower head looked like it hadn't been cleaned in a long time and the tub floor was stained. I wore shower shoes. Also, our room had zero washcloths and they did not bring towels and washcloths to us. I had to have my son go to the front desk. I gave a 3 star review. The reason I didnt rate it lower with all the issues was because the room was very spacious, the breakfast was nice, and my stay wasn't long enough to.give the staff a real chance to make it right. If we have to stay in that area again, we will probably choose a different hotel.
Takia
Stayed 1 night in May 2024