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The Old Custom House

4.0 star property
Enjoy the free WiFi at this 4-star Padstow inn

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Old Custom House

Desk, iron/ironing board, free WiFi, bed sheets
Bar (on property)
Superior Double Room | Living area | Flat-screen TV
Front of property
Standard Room, 2 Twin Beds, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Bar
  • Housekeeping
  • Free WiFi
  • Restaurant

Explore the area

Map
South Quay, Padstow, England, PL28 8BL
  • Padstow Harbour
    1 min walk
  • Padstow Museum
    2 min walk
  • Prideaux Place
    8 min walk
  • Newquay (NQY-Newquay Cornwall)
    21 min drive

Room options

View all photos for Standard Room, 2 Twin Beds, Non Smoking

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 2 Twin Beds, Non Smoking

  • 172 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Double Room, Sea View

Desk, iron/ironing board, free WiFi, bed sheets

Double Room, Sea View

  • 192 sq ft
  • Sea view
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room

Double Room | Desk, iron/ironing board, free WiFi, bed sheets

Double Room

  • 172 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Double Room

Desk, iron/ironing board, free WiFi, bed sheets

Superior Double Room

  • 194 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Twin Room, Sea View

Desk, iron/ironing board, free WiFi, bed sheets

Twin Room, Sea View

  • 192 sq ft
  • Sea view
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Double Room, 1 Double Bed

Standard Double Room, 1 Double Bed | Desk, iron/ironing board, free WiFi, bed sheets

Standard Double Room, 1 Double Bed

  • 172 sq ft
  • Sleeps 2
  • 1 Double Bed

Similar properties

Exterior

Harbour Hotel Padstow

Pet friendly
Free WiFi
Restaurant
Breakfast available
4.4 out of 5, Excellent, (737)
The price is $173
per night
$208 total
includes taxes & fees
Jan 11 - Jan 12
Harbour Hotel Padstow

About the neighborhood

Padstow

Seaside stay .At this inn, you'll be steps from Padstow Harbour and Padstow Museum. Cornwall Area of Outstanding Natural Beauty and National Lobster Hatchery are also within half a mile (1 km).
View more Inns in PadstowOpens in a new window

What's nearby

  • Padstow Harbour - 1 min walk
  • Trevone Bay Beach - 6 min drive
  • Harlyn Bay Beach - 7 min drive
  • Mother Ivey's Bay - 17 min drive
  • Polzeath Beach - 40 min drive

Getting around

  • St Columb Road Station - 17 min drive
  • Newquay (NQY-Newquay Cornwall) - 21 min drive

Restaurants

  • ‪The Seafood Restaurant - ‬1 min walk
  • ‪The Mariners - ‬18 min walk
  • ‪Fee's Food - ‬23 min drive
  • ‪Stein's Fish & Chips - ‬3 min walk
  • ‪Cherry Trees Coffee House - ‬1 min walk

About this property

The Old Custom House

Enjoy the free WiFi at this 4-star Padstow inn
Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

This 4-star Padstow inn is smoke free.

  • 22 guestrooms or units
  • Front desk (limited hours)
  • Beauty salon
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue
The Old Custom House offers 22 accommodations with coffee/tea makers and designer toiletries. Flat-screen televisions are featured in guestrooms.

Bathrooms include bathtubs or showers and hair dryers. This Padstow inn provides complimentary wireless Internet access. Housekeeping is provided daily.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (GBP 8.80 per night)

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

Room amenities

Entertainment

  • Flat-screen TV

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Heating
  • Iron/ironing board

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 9:00 PM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 7:30 AM - 9:00 PM
Front desk staffed during limited hours

Renovations and closures

The following facilities are closed on Christmas Day:
  • Bar/lounge
  • Dining venue(s)

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: GBP 8.80 per night (499 ft away)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. Noise-free guestrooms cannot be guaranteed.

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Old Custom House Inn Padstow
Old Custom House Inn
Old Custom House Padstow
Old Custom House
The Old Custom House Inn
The Old Custom House Padstow
The Old Custom House Inn Padstow

Frequently asked questions

How close is The Old Custom House to the airport?

The Old Custom House is 13 mi (21-min drive) away from the Newquay (NQY-Newquay Cornwall) airport, the closest popular airport to the property.

How much does it cost to stay at The Old Custom House?

As of Dec 28, 2024, prices found for a 1-night stay for 2 adults at The Old Custom House on Jan 7, 2025 start from $103.76, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does The Old Custom House have an airport shuttle?

Airport shuttle services are not available at The Old Custom House.

How close is The Old Custom House to the beach?

This inn is a short 12-minute walk from Brea Beach and 2.4 mi (11-min drive) from Porthmissen Beach. Don't forget your sunscreen!

Does The Old Custom House offer free breakfast?

The Old Custom House does not offer free breakfast.

Is there a casino at The Old Custom House?

No, there is no casino at this inn.

What time is check-in at The Old Custom House?

Check-in start time: 4:00 PM; Check-in end time: 9:00 PM.

Is there free parking at The Old Custom House?

Free parking is not available at this inn.

Does The Old Custom House have a pool?

The Old Custom House does not have a pool.

Does The Old Custom House have a restaurant?

The Old Custom House is home to The Old Custom House, which features seafood. The dining venue(s) are closed on Christmas Day.

Does The Old Custom House have a spa?

There are no spa services available at this inn.

How close is The Old Custom House to downtown Padstow?

The Old Custom House is 0.1 mi away from Padstow.

The Old Custom House Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 181 out of 324 reviews" "
Rating 8 - Good. 98 out of 324 reviews" "
Rating 6 - Okay. 28 out of 324 reviews" "
Rating 4 - Poor. 13 out of 324 reviews" "
Rating 2 - Terrible. 4 out of 324 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Rory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Ian

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Sep 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Sean

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Classy Reception!!!
Great Hotel in an idyllic location….wonderful food and service….with a special mention to the receptionist, who greeted me with a genuine smile before guiding me to my room personally whilst asking about my day….so refreshingly genuine l!!!
Stayed 1 night in Aug 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel with fabulous staff, helpful and very friendly . Hotel is in a great location. Meals are very good, breakfast was set out nice, good choice. We would come here again.
Stayed 1 night in Aug 2024

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Denyelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great clean, comfortable rooms with fantastic views. Staff are wonderful and very helpful. The breakfast is a great way to start the day. The only thing is the wi-fi is a bit hit and miss. To park it is best to get there before 10am or after 5.30pm as parking is very limited. Wouldn’t hesitate to stay again.
Stayed 3 nights in Aug 2024

8/10 Good

Karime

Stayed 1 night in Aug 2024

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room with a lovely view. We would recommend!
Stayed 3 nights in Aug 2024

10/10 Excellent

k

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Top Place in Padstow
Absolutely brilliant spot, view from room amazing, room specs, were lovely and cosy, bathroom amazing, location could not be faulted, facilities were topnotch. Staff throughout thectime there, morning, noon & night were so friendly and nice, going back again without a doubt. Thank you
Stayed 2 nights in Aug 2024

10/10 Excellent

Geoffrey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overlooking the harbour
Stayed 1 night in Jul 2024

8/10 Good

John

Traveled with partner
Liked: Staff & service, amenities
Nice old pub right on Padstow Harbour so close to everything. Has bar and eatery, and staff are very helpful. The only downside - it’s a bit of a mission getting your luggage to the upper floors as there are lots of stairs and doors to negotiate.
Stayed 2 nights in Jul 2024

8/10 Good

Christine

Liked: Staff & service, property conditions & facilities
Very authentic
Stayed 2 nights in Jul 2024

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

noel

Liked: Cleanliness, staff & service, room comfort
Great hotel
Our room was really nice and the staff were great. The hotel itself could do with a lick paint and the stair carpet needs replacing.But that did not stop us having a very enjoyable stay. We would definitely stay again
Stayed 1 night in Jul 2024

8/10 Good

Robert L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

6/10 Okay

Jane

Traveled with group
Liked: Cleanliness
Great location
Stayed 1 night in Apr 2024

10/10 Excellent

Maurice

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice hotel with room for minor improvements
Lovely little room but being in the top was quite warm so needed the windows open. As a result a late wake-up from drunks in the street outside (it was the nght of England v Netherlands in the Euros Semi Final) and an early wake up from the local sea gulls :-). Comfy bed. A mini fridge would be nice to keep cold drinks in. The can of laocal lager was a nice touch. Ate dinner in the restaurant and the service was not great. Slow and got the order timing wrong by bringing out the starter and main at the same time????. There were only two other tables being occupied so it wasn't like it was busy. These are minor things and are mentioned only for feedback purposes. I would stay here again as it's a great location and a nice boutique hotel. A lot od stairs to Room 14 :-) but worth it for the view ;-)!
Stayed 1 night in Jul 2024

10/10 Excellent

roger

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

6/10 Okay

Patricia

Traveled with partner
Liked: Staff & service, amenities
Great location. Staff were friendly and helpful. The room needed to be refurbished. The bed and linen were lovely as were the towels.
Stayed 1 night in Jul 2024

8/10 Good

Dawn

Stayed 1 night in Jun 2024

10/10 Excellent

Lisa

Stayed 1 night in Jun 2024

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024