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Hotel Puerta del Sur

3.5 star property
3.5-star hotel near Rio Cruces Bridge, connected to the convention center

Choose dates to view prices

your current months are October, 2024 and November, 2024.
October 2024
November 2024

Photo gallery for Hotel Puerta del Sur

Garden
Seasonal outdoor pool, open 10:00 AM to 9:00 PM, pool umbrellas
Garden
View from room
Lobby sitting area

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Hot Tub
    Hot Tub
  • Pool
    Pool
  • Bar
    Bar
  • Breakfast included
    Breakfast included
  • Gym
    Gym
  • Parking included
    Parking included

Explore the area

Map
Los Lingues 950 Isla Teja, Valdivia, Los Lagos, 5090000
  • Rio Cruces Bridge
    2 min walk
  • Parque Saval
    11 min walk
  • Southern University of Chile Botanical Garden
    17 min walk
  • Valdivia (ZAL-Pichoy)
    3 min drive

Room options

View all photos for Standard Room

Standard Room | In-room safe, desk, laptop workspace, blackout drapes

Standard Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Twin with Terrace

In-room safe, desk, laptop workspace, blackout drapes

Superior Twin with Terrace

  • River view
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Twin

In-room safe, desk, laptop workspace, blackout drapes

Superior Twin

  • 323 sq ft
  • River view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite

Junior Suite | In-room safe, desk, laptop workspace, blackout drapes

Junior Suite

  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior King con Terraza

View from room

Superior King con Terraza

  • 323 sq ft
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior King

In-room safe, desk, laptop workspace, blackout drapes

Superior King

  • 323 sq ft
  • River view
  • Sleeps 3
  • 1 King Bed

Similar properties

Front of property
Diego De Almagro Valdivia Hotel
Pool
Breakfast included
Parking included
Free WiFi
4.2 out of 5, Very Good, (231)
The price is $95
per night
$95 total
includes taxes & fees
Oct 12 - Oct 13
Diego De Almagro Valdivia Hotel

About the neighborhood

Valdivia

On riverwalk.At this hotel, you'll be steps from Rio Cruces Bridge and within a 15-minute walk of Parque Saval. Pedro de Valdivia Bridge and Casino Mundo Dreams are also within 2 miles (3 km).

What's nearby

  • Rio Cruces Bridge - 2 min walk
  • Casino Mundo Dreams - 2 min drive
  • Costanera Arturo Prat - 2 min drive
  • Valdivia Square - 3 min drive
  • Cervecería Kunstmann - 5 min drive

Getting around

  • Antilhue Station - 40 min drive
  • Valdivia (ZAL-Pichoy) - 3 min drive

Restaurants

  • ‪La Bota Cervecera Brew Restaurant - ‬8 min walk
  • ‪Planeta Brunch - ‬3 min drive
  • ‪Bar Bundor - ‬13 min walk
  • ‪Cafe Haussmann - ‬14 min walk
  • ‪Mercato valdivia - ‬13 min walk

About this property

Hotel Puerta del Sur

3.5-star hotel near Rio Cruces Bridge, connected to the convention center
Hotel Puerta del Sur offers its guests a marina, 3 spa tubs, a sauna, and a fitness center. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces.

A business center and a meeting room are available. A children's pool, a seasonal outdoor pool, and a terrace are also featured at the business-friendly Hotel Puerta del Sur. Limited free parking is available on a first-come, first-served basis.

This 3.5-star Valdivia hotel is smoke free.

  • 1 building
  • 40 guestrooms or units
  • 5 levels
  • Built in 1994
  • Buffet breakfast (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Terrace
  • Garden
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • 1 conference room
  • Dining venue
Hotel Puerta del Sur offers 40 accommodations, which are accessible via exterior corridors and feature safes and hair dryers. 32-inch flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations with deep soaking bathtubs and rainfall showerheads, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks, desk chairs, and phones. Housekeeping is provided daily.

Languages

English, Spanish

Property amenities

Family friendly

  • Children's pool
  • Free crib
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Area shuttle (surcharge)
  • Free uncovered self parking on site
  • Limited onsite parking

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:30 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • 3 spa tubs
  • Children's pool
  • Gym
  • Paddleboard
  • Sauna
  • Seasonal outdoor pool
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (39 inch wide door)
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 32-inch flat-screen TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower/bathtub combination
  • Towels provided

More

  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The property will be renovating from July 15 2024 to October 15 2024 (completion date subject to change). The following areas are affected:
  • Business center
  • Meeting facilities
Renovation work will only be conducted on weekdays. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Puerta del Sur

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for CLP 45 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travelers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: CLP 45 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Noise-free guestrooms cannot be guaranteed
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Noise-free guestrooms cannot be guaranteed.
    Guests can access their rooms with a mobile device.

We should mention

  • The seasonal pool will open in December and close in March.
  • Pool access available from 10:00 AM to 9:00 PM.
  • Children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Puerta del Sur
Hotel Puerta del Sur Valdivia
Puerta del Sur
Puerta del Sur Valdivia
Hotel Puerta Sur Valdivia
Hotel Puerta Sur
Puerta Sur Valdivia
Hotel Puerta del Sur Hotel
Hotel Puerta del Sur Valdivia
Hotel Puerta del Sur Hotel Valdivia

Frequently asked questions

How close is Hotel Puerta del Sur to the airport?

Hotel Puerta del Sur is 1.8 mi (3-min drive) away from the Valdivia (ZAL-Pichoy) airport, the closest popular airport to the property.

How much does it cost to stay at Hotel Puerta del Sur?

As of Sep 28, 2024, prices found for a 1-night stay for 2 adults at Hotel Puerta del Sur on Oct 8, 2024 start from $101.2, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hotel Puerta del Sur have an airport shuttle?

Airport shuttle services are not available at Hotel Puerta del Sur.

Does Hotel Puerta del Sur offer free breakfast?

Hotel Puerta del Sur offers free buffet breakfast every day from 7:30 AM to 10:30 AM.

Is there a casino at Hotel Puerta del Sur?

No, there is no casino at this hotel, but Casino Mundo Dreams (2-min drive) is nearby.

What time is check-in at Hotel Puerta del Sur?

Check-in begins at 3 PM.

Is there free parking at Hotel Puerta del Sur?

This hotel offers free self parking.

Does Hotel Puerta del Sur have a pool?

Hotel Puerta del Sur features a seasonal outdoor pool and a children's pool. Guests can enjoy pool access from 10:00 AM to 9:00 PM.

Does Hotel Puerta del Sur have a restaurant?

Yes, there is a restaurant on site.

Does Hotel Puerta del Sur have a spa?

There are no spa services available at this hotel.

How close is Hotel Puerta del Sur to downtown Valdivia?

Hotel Puerta del Sur is 0.8 mi away from Valdivia.

Hotel Puerta del Sur Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 34 out of 71 reviews" "
Rating 8 - Good. 29 out of 71 reviews" "
Rating 6 - Okay. 6 out of 71 reviews" "
Rating 4 - Poor. 1 out of 71 reviews" "
Rating 2 - Terrible. 1 out of 71 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Yenny A

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect hotel within the city but around nature. The “tinajas” hot tub experience was very smooth and peaceful. Great to travel with little kids
Stayed 2 nights in Mar 2024

10/10 Excellent

Jose

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff was great and the view from our room of the river was great.
Stayed 4 nights in Mar 2024

10/10 Excellent

Eduardo Suarez

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Since the change in administration I love this hotel Puerta del Sur. Friendly and respectful staff, good amenities, amazing views of the river and Cau-cau bridge. Good breakfast. No spiders and mosquitoes as it was in the past. I fully recommend this one special when you book thru Expedia, much cheaper than by the front desk.
Stayed 1 night in Apr 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2024

8/10 Good

Claudio

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All Good!
Stayed 1 night in Mar 2024

10/10 Excellent

letizia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

8/10 Good

Enrique

Traveled with partner
Liked: Cleanliness, staff & service
Clean hotel and well located But during our stay, an electricity shutfown occurs from 20:00 hrs until 12:00 am next day. So I expected some courtesy from the hotel (discount or bonus for the next stay),but nothing of that happens.
Stayed 1 night in Nov 2023

8/10 Good

Eduardo S

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
It's a nice hotel, well located, very quiet and beautiful view of the river.
Stayed 1 night in Oct 2023

8/10 Good

Eduardo

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with river view
Nice hotel with river view. They control the temperature of the room and mattress is just standard. You depend on other visitors behave since the acoustic isolation is not great but there's no street noise. The restaurant was not open but there are good options around 10 minutes walking. Overall, I would recommend it.
Stayed 1 night in Sep 2023

8/10 Good

teresa

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Mar 2019

8/10 Good

Pat, Arizona, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
We enjoyed our stay at the hotel although we must have visited in the off season because there weren't many guests. The hotel staff was extremely friendly and helpful although we experienced a language barrier so did not find out everything we could have if we spoke Spanish. The grounds are excellent with beautiful plants, a pool/spa and bar and a launch on the river. We thought the beds comfortable and bathroom spacious. We were disappointed that the cable was limiting to non-Spanish speakers.
Stayed 2 nights in Aug 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top hotel in beautiful grounds.
Great place for relaxation, peace and quiet. Unfortunately we were unable to make use of the facilities as we were only passing through on an overnight stay. Would thoroughly recommend this as one of the better hotels we stayed in.

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Dan, Honolulu, HI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel for the price
Older luxury hotel with determined staff made for a pleasant stay. Staff was very friendly, though language was a bit challenging. The grounds and ambience were pretty amazing. Our room was very large and clean. The plumbing needs some work with sputtering water at times. All in all I would definitely reccomend.

10/10 Excellent

Gustavo, Costa Rica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel at a good price.
I have no complaints. It's a bit far from main town, but it's worth the walk.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay in Valdivia
The location was perhaps the best of hotels we saw while walking all over Valdivia. It is on Isla Teja, and extremely enjoyable university district. We walked comfortably all over the Isla and it was great. restaraunts in walking distance (several kilometers) were outstanding. The main fish marketplace is about a 10-15 min. walk. Very easy, although the weather was spectacular when we were there in early November.

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel and park ext to the river
Nice and confortable. Well trained and friendly personnel, an excelent bar, easy access and car parking. Near the center of Valdivia and the riverside drive. A fine combination of Nature and confort

6/10 Okay

Gudrun

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice hotel, but attempt to overcharge at check-out
I initially really liked the hotel - beautiful setting, very quiet, very comfortable beds, good breakfast buffet, large pool. However, for me, that was overshadowed by my check-out experience. First, the girl at the reception tried to charge me DOUBLE my confirmed Expedia rate. After discussion, she went down twice with the amount, but still tried to charge me USD 50 over what was agreed. Even when she finally gave in and "allowed" me to pay the confirmed amount, she still tried to hide the overcharge in the Dollar / Peso conversion. I don't know if it was simple incompetence or a willful attempt to overcharge, but I don't really care. Through it all, she made me feel that it was all my fault. Very frustrating, and three days of relaxation were for nothing. Wouldn't go there again, Valdivia has other nice hotels.

8/10 Good

Katia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
En general muy bien, carta muy acotada.
Buena estadía, limpia las instalaciones y bien mantenidas. Amplia variedad en el desayuno buffet, pero lo que creo que se debe mejorar es la carta para almorzar y cenar que es muy acotada.
Stayed 2 nights in Feb 2024

10/10 Excellent

Ivan

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un peu à l’écart de la ville, sur un site tranquille. Tout de même accessible à pied (restaurants à <10 min à pied). Les chambres étaient propres et confortables. Le personnel courtois. Des jeux sont disponibles pour jouer en famille, la piscine et le quai sont magnifiques. Nous recommandons chaudement.

2/10 Terrible

catalina

reclamo
muy mal por que abri un caso hace una semana y debi haber obtenido una respuesta ayer para no perder mi reserva y nunca me respondieron nada.
Stayed 1 night in Feb 2024

10/10 Excellent

Juan

Stayed 1 night in Jan 2024

10/10 Excellent

ivan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023