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Hotel Costaustralis

3.5 star property
3.5-star hotel perfect for exploring Natales

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Photo gallery for Hotel Costaustralis

Meeting facility
Superior Triple Room, Sea View | Premium bedding, down comforters, in-room safe, laptop workspace
Front of property
Interior
Front of property

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Laundry
  • 24/7 front desk
  • Parking included

Explore the area

Map
Pedro Montt 262, Natales, Magallanes, 6160000
  • Costanera
    ‪1 min walk‬
  • Puerto Natales Casino
    ‪5 min walk‬
  • Plaza de Armas
    ‪9 min walk‬
  • Puerto Natales (PNT-Teniente J. Gallardo)
    ‪9 min drive‬

Room options

View all photos for Standard Twin Room

Premium bedding, down comforters, in-room safe, laptop workspace

Standard Twin Room

  • 248 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Triple Room, Sea View

Superior Triple Room, Sea View | Premium bedding, down comforters, in-room safe, laptop workspace

Superior Triple Room, Sea View

  • 366 sq ft
  • Sea view
  • Sleeps 3
  • 3 Twin Beds

View all photos for Standard Double Room

Standard Double Room | Premium bedding, down comforters, in-room safe, laptop workspace

Standard Double Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Twin Room, Sea View

Premium bedding, down comforters, in-room safe, laptop workspace

Superior Twin Room, Sea View

  • 269 sq ft
  • Sea view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Quadruple Room

Quadruple Room | Premium bedding, down comforters, in-room safe, laptop workspace

Quadruple Room

  • City view
  • Sleeps 4
  • 2 Queen Beds and 2 Large Twin Beds

View all photos for Superior Double Room, Sea View

Superior Double Room, Sea View | Premium bedding, down comforters, in-room safe, laptop workspace

Superior Double Room, Sea View

  • 269 sq ft
  • Sea view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite

Suite | Premium bedding, down comforters, in-room safe, laptop workspace

Suite

  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Single Room

Standard Single Room | Premium bedding, down comforters, in-room safe, laptop workspace

Standard Single Room

  • City view
  • Sleeps 1
  • 1 Twin Bed

View all photos for Triple Room Superior With Sea View

Premium bedding, down comforters, in-room safe, laptop workspace

Triple Room Superior With Sea View

  • Sea view
  • Sleeps 3
  • 3 Twin Bed(s)

View all photos for Double Room Standard With Street View

Premium bedding, down comforters, in-room safe, laptop workspace

Double Room Standard With Street View

  • Sleeps 2
  • 2 Twin Bed(s)

View all photos for Double Room Superior With Sea View

Premium bedding, down comforters, in-room safe, laptop workspace

Double Room Superior With Sea View

  • Sea view
  • Sleeps 2
  • 1 Full Bed(s)

About the neighborhood

Puerto Natales

Heart of Natales.Your stay at this hotel will put you steps from Costanera and a 5-minute walk from Última Esperanza Fjord. History Museum and Puerto Natales Casino are also within half a mile (1 km).

What's nearby

  • Costanera - 1 min walk - 0.1 miles
  • History Museum - 5 min walk - 0.3 miles
  • Puerto Natales Casino - 5 min walk - 0.3 miles
  • Plaza de Armas - 9 min walk - 0.5 miles
  • Cueva del Milodon - 10 min walk - 0.6 miles

Getting around

  • Puerto Natales (PNT-Teniente J. Gallardo) - 9 min drive

Restaurants

  • ‪La Disquería Natales - ‬5 min walk
  • ‪El Bote - ‬7 min walk
  • ‪Pampa Restobar - ‬6 min walk
  • ‪Masay Pizza & Sandwich - ‬7 min walk
  • ‪Cafe Kau - ‬5 min walk

About this property

Hotel Costaustralis

3.5-star hotel perfect for exploring Natales
There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces.

There's an onsite 24-hour business center. Multilingual staff, tour/ticket assistance, and concierge services are also featured at Hotel Costaustralis. Free self parking is available.

This 3.5-star Natales hotel is smoke free.

  • 1 building
  • 110 guestrooms or units
  • 4 levels
  • Built in 1994
  • Buffet breakfast (free)
  • Business center (24 hours)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Bellhop
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Coffee shop
  • Dining venue
Hotel Costaustralis offers 110 accommodations with safes and hair dryers. Beds feature down comforters and premium bedding. LED televisions come with premium cable channels.

Bathrooms include bathtubs or showers with rainfall showerheads. This Natales hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Housekeeping is provided daily.

Languages

English, Spanish

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Property amenities

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Free bicycle rentals

Accessibility

  • No elevator

Room amenities

Entertainment

  • LED TV with premium cable channels

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

More

  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Eco-friendly toiletries
  • Heated floor
  • Heating
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Guests will receive an email 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travelers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and Diners Club. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

We should mention

  • One child 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Costaustralis
Costaustralis Hotel
Costaustralis Puerto Natales
Hotel Costaustralis
Hotel Costaustralis Puerto Natales
Costa Australis Puerto Natales
Hotel Costaustralis Puerto Natales, Aisen Region, Chile
Hotel Costaustralis Natales
Costaustralis Natales
Hotel Costaustralis Puerto Natales
Hotel Costaustralis Hotel
Hotel Costaustralis Natales
Hotel Costaustralis Hotel Natales

Frequently asked questions

How close is Hotel Costaustralis to the airport?

Hotel Costaustralis is 5.6 mi (9-min drive) away from the Puerto Natales (PNT-Teniente J. Gallardo) airport, the closest popular airport to the property.

Does Hotel Costaustralis have an airport shuttle?

Hotel Costaustralis offers an airport shuttle.

Does Hotel Costaustralis offer free breakfast?

Hotel Costaustralis offers free buffet breakfast every day from 7:00 AM to 11:00 AM.

Is there a casino at Hotel Costaustralis?

No, there is no casino at this hotel, but Puerto Natales Casino (5-min walk) is nearby.

What time is check-in at Hotel Costaustralis?

Check-in start time: 3:00 PM; Check-in end time: anytime.

Is there free parking at Hotel Costaustralis?

This hotel offers free self parking.

Does Hotel Costaustralis have a pool?

Hotel Costaustralis does not have a pool.

Does Hotel Costaustralis have a restaurant?

Yes, there is a restaurant on site.

Does Hotel Costaustralis have a spa?

There are no spa services available at this hotel.

How close is Hotel Costaustralis to downtown Natales?

Hotel Costaustralis is 0.7 mi away from Puerto Natales.

Hotel Costaustralis Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 280 out of 472 reviews
Rating 8 - Good. 124 out of 472 reviews
Rating 6 - Okay. 31 out of 472 reviews
Rating 4 - Poor. 16 out of 472 reviews
Rating 2 - Terrible. 21 out of 472 reviews

9.2/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Shyam

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very accommodating for early check in. Great breakfast options. Awesome views. Overall, a great experience!
Stayed 1 night in Dec 2024

6/10 Okay

Kwanho

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

6/10 Okay

Shravan

Disliked: Staff & service
Location wise it is pretty good. The lobby is nice. Breakfast is the same everyday, no variety. Front desk staff do not go even slightly out of the way to help. They say follow the times per the T. A few minutes late and they denied box lunch for me. I had to scramble outside at 10pm to go and find food for next day. Staff didn’t even make an attempt to help. Secondly, the corridors were loud at night, you hear everything clearly into the room. There is no AC only a heater in the room. There are other things that are good though. Overall I would rate average.
Stayed 4 nights in Dec 2024

10/10 Excellent

Kwanho

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Views and Location!
TLDR; If it's your first time in Puerto Natales, I recommend staying here and plan on walking a few blocks to eat delicious food in town. Pros: - Beautiful + convenient location. Definitely get/request a water view. This is the best part of the hotel in my opinion. You can walk to town and get so much food in just 5min or less. - Has restaurant + bar and really nice lobby for lounging. Restaurant food was extremely average IMO, I'd just recommend going a few block away for fantastic food in town. - Free breakfast (I think this is hotel standard?), but overall wasn't fantastic. Did have fresh made omelettes which was the best part, but other was mostly different kinds of bread and spices (at least this is what I remember). - Your room will be cleaned every day unless you request otherwise. - Staff speaks great English, easy to communicate. (small) Cons: - Room amenities/service wise is relatively basic. No AC (gas heater if needed) - no fan in the room, we requested one as the only air flow is from the main window and we didn't want to have mosquitos come in at night, but they did not have a fan. That night was uncomfortably warm, but the next day we were able to leave the window open to cool the room down without the fear of bugs. It's *usually* *very* windy, so you can get insanely good airflow by opening the window. - We also requested kleenex/facial tissues which they did not have either. We were able to go to a supermarket and get some the next day.
View from our room 320!
Stayed 2 nights in Dec 2024

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Situated on the shore of Ultima Esperanza Fjord in Puerto Natales, both a destination in itself, a way station for adventures in Chilean Patagonia, and the launching point for flying to Antarctica.
Stayed 1 night in Nov 2024

10/10 Excellent

wing

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It locates by the seafront and tourist attractions waterfront. Some rooms have great views of the waterfront and the mountains.
Stayed 1 night in Dec 2024

8/10 Good

Matilde Gina

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient to shops . The room was warm that I have to open the window but too noisy with cars passing through!
Stayed 1 night in Dec 2024

10/10 Excellent

Kevin

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful hotel located along the waterfront. The lobby bar and restaurant are very nice and make for a great place to unwind after the day. The breakfast was top notch. Our room was spacious with beautiful views. The staff were very friendly and helpful.
Stayed 1 night in Dec 2024

10/10 Excellent

Cameron

Stayed 3 nights in Nov 2024

10/10 Excellent

Helen, Chicago

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you can, get a room with a sea view!! It is worth the extra cost and it is spectacular, unless you are a light sleeper and bothered by cars and trucks driving by. I had a number of issues which the front desk staff worked hard to resolve and make me happy and i appreciated their efforts. High marks for friendliness and helpfulness. Reservations responses, on the other hand, were non-existant and unhelpful. The breakfast is complete and good. Nothing to write home about.
Stayed 3 nights in Nov 2024

10/10 Excellent

Jiayu

Stayed 1 night in Nov 2024

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente vista hacia el canal y las montañas nevadas, cercano a la zona de restaurantes y tiendas
Stayed 2 nights in Oct 2024

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel with awesome landscaping views!
Stayed 1 night in Nov 2024

8/10 Good

paulina, Cabo San Lucas

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and very convenient!
Stayed 2 nights in Oct 2024

10/10 Excellent

Hui

Liked: Cleanliness, staff & service, property conditions & facilities
Classical style hotel in front of lake
Stayed 3 nights in Oct 2024

8/10 Good

Lela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel overall. Staff was very friendly and helpful. Street noise was the only real issue.
Stayed 3 nights in Oct 2024

8/10 Good

Lynda

Convenient location within easy walking distance to restaurants, tour operators and shopping. Hotel interior nicely updated, staff informative and helpful. Guest voices and suitcase wheeling echo through the floor hallways due to hard floor surfaces and nothing to dampen the noise. Dining room chairs need replacing or repair to prevent wobbling like a rocking chair when sat upon. In the lounge use the couches, small chairs are uncomfortable. Bar service in lounge will only serve what is on the limited bar menu, declining requests to make a basic highball.
Stayed 2 nights in Oct 2024

8/10 Good

Roxy

Stayed 3 nights in Oct 2024

10/10 Excellent

Josue

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exelent stuff. Good customer service
Stayed 3 nights in Oct 2024

10/10 Excellent

Rolando

Stayed 2 nights in Sep 2024

10/10 Excellent

Leila

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

ZIHAO

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is right next to the sea. It is a great option if you want a view. It is a few blocks away from shops and restaurants, so better drive here.
Stayed 1 night in Sep 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Hall

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024