6/10 Okay
Mari
Traveled with family
Jul 16, 2024
Disliked: Staff & service, room comfort
Worst place ever
Don’t stay here if you have high expectations. We had the presidential suite the biggest unit. Has two floors. Lots of room. But lots of almost broken things. It would have been fine, if the AC worked so them not having that fixed until our last day was a nightmare. We had a 4 day reservation and only the first day was alright. We had 3 babies and we were in there with 88 degrees and the lady there said she couldn’t do anything other than call the owner to send someone to fix it. Guess what someone came at 11 pm !! For a whole hour to try and fix it and only got it to work for 10 hours while we slept. So two days during the whole day it was hotter inside than outside. You literally don’t see any customer service person until the check in time. She is only available then. Anyone with little kids should never stay here. I should have called the police when we had to suffer through that.
Mari
Stayed 4 nights in Jul 2024