4/10 Poor
Ian
Traveled with family
Sep 7, 2024
Disliked: Cleanliness
Our room had: a stopped up drain, a light that did not work, and the elevators were really slow. The front desk staff was clueless (maybe she was new but she was rude at check out and told us we should have called customer service about room complaints) and too few: only one person working at check in (the other was there but did not help) and one new staff at check out. The valet employees were super nice but the cleaning staff blocked elevators and did not care there was a line of customers waiting. The bed was super comfortable but I will most likely not stay again due to the lack of care staff displayed.
Ian
Stayed 2 nights in Aug 2024