2/10 Terrible
Verified traveler
Business traveler
May 17, 2024
Disliked: Cleanliness, room comfort
FRONTDESK STAFF IS TERRIBLE-WATCHOUT AT CHECKIN
When I got there, they pressed me to leave a "deposit" in cash because conveniently their terminal was not working. They never provided a receipt. When I checked out, I handed over the key and they said, that´s it, nothing else and never said anything about my deposit. I asked them about it and said they will give me back my deposit about 50 minutes later since they needed to "inspect" the property. First of all, if I would have not remember anything about my deposit in cash they wouldn´t have said ANYTHING and probably, they wanted to keep the money since it was in cash. They never mentioned anything about having to wait that time when I checked-in. That was unacceptable, had to cancel the uber, my meeting and after 30 minutes after pressuring them they gave me back my 500 pesos. The guys at the frontdesk do not communicate, they had the intention of keeping the money. They are watching their TIK-TOKS without even making eye contact or listening so they can help you by answering questions. They have the attitude that they are making you a favor. ASK for a receipt, ALWAYS! Also, please know that the street is full of mechanical auto shops and its not that great when you need to walk.....
Also, there was another guest in reception that he was being charged for things he said he didn´t make, make sure you take photos of everything so you can have evidence of how the property is when you check in because he sounded convincing enough that he regreted not having evidence:(
Verified traveler
Stayed 2 nights in May 2024