4/10 Poor
Stephen
Traveled with partner
Feb 8, 2025
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
It appears that being eco-friendly was the overriding objective of the hotel. The lobby atrium (8 floors high) is painted black with a single light near the top. The feel is like a power outage with emergency lighting. The rooms are even darker. When entering, there is no light switch. One must feel around in the dark to find a card reader, then insert the room key card to turn on lights. Sadly, room lighting is so dim that one cannot even read the TV remote control buttons. A coffee maker tucked into a tight opening in the wall, with no directions whatsoever (and it is not a standard sort of device). There is no printed literature in the room to inform one of restaurants or other amenities. You must turn on the TV to find information.
We expected easy hotel access from the train station (in the airport). We followed hotel signage that required us to drag luggage outside (into the cold), then about 200 yards down a sidewalk in light rain. There is nice interior hallway access from the lobby back to the terminal. It is unclear why the signage didn't provide instruction for accessing the hotel on the way in. The hotel elevator was odd. At many hotels, one must to tap a key card on a reader to make a floor selection. We tried this without success & walked back to the desk for help (waiting 8 minutes in line). Turns out, one must hold the card on a reader for 3 seconds. That key instruction was later found on an unlit sign (with small font) in the dark outside the elevator.
Stephen
Stayed 1 night in Feb 2025