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citizenM London Bankside

4.0 star property
4-star boutique hotel near Tate Modern

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Photo gallery for citizenM London Bankside

Meeting facility
King Room | Premium bedding, pillowtop beds, in-room safe, desk
Lobby sitting area
Lobby sitting area
Property amenity

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • 24/7 front desk
  • Air conditioning
  • Free WiFi

Explore the area

Map
20 Lavington Street, Surrey House, London, England, SE1 0NZ
  • London Bridge
    ‪15 min walk‬
  • St. Paul's Cathedral
    ‪15 min walk‬
  • London Eye
    ‪4 min drive‬

Room options

View all photos for King Room

King Room | Premium bedding, pillowtop beds, in-room safe, desk

King Room

  • 151 sq ft
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

London

London City Centre stay.Within a 10-minute walk of this London City Centre hotel, you'll find Tate Modern and Borough Market. Also, The Shard is within half a mile (1 km) and London Bridge is within 2 miles (3 km).

What's nearby

  • London Bridge - 15 min walk - 0.8 miles
  • St. Paul's Cathedral - 15 min walk - 0.8 miles
  • London Eye - 4 min drive - 1.1 miles
  • Tower of London - 4 min drive - 1.3 miles
  • Big Ben - 5 min drive - 1.6 miles

Getting around

  • Southwark Underground Station - 7 min walk
  • London Bridge Station - 11 min walk
  • Heathrow Airport (LHR) - 54 min drive

Restaurants

  • ‪The White Hart, Southwark - ‬3 min walk
  • ‪Caravan London Bridge - ‬2 min walk
  • ‪Joe & the Juice - ‬1 min walk
  • ‪Leon - ‬3 min walk
  • ‪The Distillery - ‬3 min walk

About this property

citizenM London Bankside

4-star boutique hotel near Tate Modern
There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business center, 7 meeting rooms, and coworking spaces.

A computer station is on site and WiFi is free in public spaces. The business-friendly citizenM London Bankside also features multilingual staff, coffee/tea in a common area, and express check-in.

This 4-star London hotel is smoke free.

  • 1 building
  • 192 guestrooms or units
  • 5 levels
  • Built in 2012
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Television in lobby
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue
CitizenM London Bankside offers 192 accommodations with iPads and iPod docking stations. Pillowtop beds feature premium bedding. 43-inch Smart televisions come with cable channels. Bathrooms include showers with rainfall showerheads and hydromassage showerheads, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks, laptop-compatible safes, and phones. Housekeeping is provided on request.

Languages

Arabic, Catalan, English, Greek, Polish, Turkish, Ukrainian

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Property amenities

Family friendly

  • In-room refrigerator
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: GBP 20 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Elevator
  • Low-height electrical outlets in bathroom
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 43-inch smart TV with cable channels
  • iPad
  • iPod dock

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 29
Express check-out available

Special check-in instructions

Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's CitizenM mobile app before check-in

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 10 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately GBP 20 per person
  • Late check-out fee: GBP 29 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
Tax ID - 136.0572.29
This property accepts credit/debit cards; cash is not accepted
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Long-term renters welcome
This property uses wind and solar energy, plus eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates). The tax ID number is 136.0572.29. This property accepts credit or debit cards, Visa, Mastercard, American Express, Discover, and Diners Club. Cash is not accepted. Onsite parties or group events are strictly prohibited. This property uses wind and solar energy, plus eco-friendly cleaning products. Long-term renters welcome. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector in each accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

No visitors or unregistered guests are allowed at the property after midnight.

We should mention

  • One child 10 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Citizenm
Citizenm Bankside
Citizenm Bankside Hotel
Citizenm Bankside Hotel London
Citizenm London Bankside
London Bankside Citizenm
CitizenM London Bankside England
citizenM London Bankside Hotel
citizenM London Bankside Hotel
citizenM London Bankside London
citizenM London Bankside Hotel London

Frequently asked questions

How close is citizenM London Bankside to the airport?

CitizenM London Bankside is 8.7 mi (32-min drive) away from the London City Airport (LCY) airport, the closest popular airport to the property.

How much does it cost to stay at citizenM London Bankside?

As of Mar 28, 2025, prices found for a 1-night stay for 2 adults at citizenM London Bankside on Apr 6, 2025 start from $127.7, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does citizenM London Bankside have an airport shuttle?

Airport shuttle services are not available at citizenM London Bankside.

Does citizenM London Bankside offer free breakfast?

Free breakfast isn’t provided at citizenM London Bankside, but buffet breakfast is offered for a fee of GBP 20 per person. It's available every day from 6 AM to 11 AM.

Is there a casino at citizenM London Bankside?

No, there is no casino at this hotel.

What time is check-in at citizenM London Bankside?

Check-in start time: 2:00 PM; Check-in end time: midnight.

Is there free parking at citizenM London Bankside?

Free parking is not available at this hotel.

Does citizenM London Bankside have a pool?

CitizenM London Bankside does not have a pool.

Does citizenM London Bankside have a restaurant?

Yes, there is a restaurant on site.

Does citizenM London Bankside have a spa?

There are no spa services available at this hotel.

How close is citizenM London Bankside to downtown London?

CitizenM London Bankside is 1.3 mi away from London.

citizenM London Bankside Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 793 out of 1118 reviews
Rating 8 - Good. 231 out of 1118 reviews
Rating 6 - Okay. 54 out of 1118 reviews
Rating 4 - Poor. 20 out of 1118 reviews
Rating 2 - Terrible. 20 out of 1118 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Matt

Liked: Staff & service, property conditions & facilities
User friendly room and tech, even for the older set😉
Stayed 3 nights in Dec 2024

2/10 Terrible

Francesca

Stayed 1 night in Dec 2024

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
The hotel was wonderful and conveniently located close to everything we wanted to see. The service and the facilities were great!
Stayed 2 nights in Nov 2024

8/10 Good

Benjamin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Darren

Stayed 1 night in Dec 2024

8/10 Good

Roberto

Stayed 4 nights in Nov 2024

10/10 Excellent

Abbie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Where to even start with this amazing hotel? Me and my partner have always loved Citizen M hotels but wow this particular one is just out of this world. All of the staff there are just so so friendly and welcoming! We stayed for 3 nights and actually wished we could have extended our stay just because of the great vibes there. You can tell the staff all love their jobs and just want to make people happy and that really does make a difference in a hotel. Our TV wasn't working the first night we stayed and by the next morning maintenance had been round and fixed it which was so speedy and we also got complimentary breakfast to make up for this which we thought was a really nice touch. Rooms are gorgeous, we slept so great every night and we love the fact that every room has an iPad to control the lighting (you can make the lights any colour you want!) and control the blinds too. So clean and modern! The room also comes with a little doll on the bed which is very cute and also 4 books and again I just think it's nice touches like this that really makes a hotel experience so great. Food and drink menu is amazing and delicious. You can also fill up glass containers with fresh cold water and take these to your room and this was so nice to do. I've never known any other hotel have this! Location is perfect, we had a lovely city view on the 5th floor and loved that we got the option at check in to pick a high or low floor. We had a great view of the shard! Love this hotel!
Stayed 3 nights in Nov 2024

10/10 Excellent

Tom

Stayed 1 night in Nov 2024

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central hotel with well kept small clean rooms.
Stayed 1 night in Dec 2024

10/10 Excellent

Iacinta

Liked: Cleanliness, staff & service, property conditions & facilities
Liked the style and quiete.
Stayed 2 nights in Nov 2024

10/10 Excellent

D

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent as always and love the bar area
Stayed 2 nights in Nov 2024

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel and staff; very comfortable and close to many attractions.
Stayed 10 nights in Sep 2024

10/10 Excellent

Dionisis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Geoff

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet and comfortable bedroom. Shame hotel prices are so high
Stayed 2 nights in Nov 2024

10/10 Excellent

Juliana

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything you need.
Stayed 1 night in Nov 2024

8/10 Good

Stephen

Stayed 2 nights in Nov 2024

10/10 Excellent

Darren

Stayed 2 nights in Oct 2024

10/10 Excellent

Amanda

Liked: Amenities, property conditions & facilities
Small well designed rooms, stylish hotel in great neighborhood.
Stayed 1 night in Sep 2024

10/10 Excellent

Jennifer

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

10/10 Excellent

Naomi

Stayed 1 night in Oct 2024

8/10 Good

Chin

Liked: Cleanliness, staff & service, property conditions & facilities
Although the room is small but it is net and tidy
Stayed 1 night in Nov 2024

10/10 Excellent

Peter

Stayed 1 night in Nov 2024

8/10 Good

Andy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good hotel, but the room was a bit tired…need to invest in a new mattress…
Stayed 1 night in Nov 2024

8/10 Good

Alistair

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024