6/10 Okay
David
Traveled with family
Aug 9, 2024
This hotel needs improvement
After a fantastic stay at their property in Medicine Hat, I was a bit disappointed by our stay here. Pool was not operational and was told that we could find alternate accommodation if we were not happy about it. As this was one of the primary reasons for choosing this hotel, we were disappointed. Received a nominal discount however so that was ok. Room was nice but there was a bit of a musty smell. Common areas were very good, modern and clean but room cleaning needs improvement. Breakfast was great with a number of hot and cold items. When checking out, the girl at the counter refused to acknowledge us. No greeting, no asking how are stay was etc., just silence. The hotel is not bad but needs improvement in key areas such as maintenance, room cleanliness and customer service.
David
Stayed 1 night in Aug 2024