8/10 Good
PAUL
Oct 11, 2024
Liked: Cleanliness, staff & service, property conditions & facilities
We loved our stay at Memmo Alfama - the staff was fantastic and very friendly and welcoming, and the view from the terrace is beautiful. Jaime was a highlight waiting on us on the terrace and providing great travel advice! Two issues with the property to mention - one, the location is a little difficult, down a narrow road where most Ubers won't go, so you need to take a little walk (absolutely not a big deal). The second was something that happened after our stay. We travelled to other cities in Portugal, and I realized later that I had left my shirt hanging in the closet at Memmo. I messaged through Travelocity but got no response. The week after, we were back in Lisbon and having dinner five minutes away. I called them to ask if I could pick up my shirt after dinner. Even though I gave them my name, dates of stay, and room number, and even though they sent me a picture and I verified it was my shirt, they said they could not give it to me due to a "policy" that only the house manager could give out lost and found, and he/she was not in until 9:30 the next morning. We had to leave at 7:30, so could not wait. People should be able to make practical decisions based on the situation despite "policy"!