2/10 Terrible
Tracy
Traveled with family
Aug 4, 2024
Liked: Staff & service
Great location, comfortable beds, needs some work
Alex at the front desk was absolutely wonderful! The location was perfect! The beds were extremely comfortable!
The hotel is under construction and I can understand disarray comes with that, but construction stuff was scattered everywhere. There was even a tarp on the ground at the entrance we had to step over.
The elevator was very loud and sounded like it was going to break at any minute.
The original room we checked into was a king and when we got in the room, it was extremely muggy and warm. We turned the air on and and left and when we returned, it was still hot and the air conditioner was making a ridiculous noise. There was hair in several spots on the bathroom floor when we got there, and there was only an outlet on one side of the bed, which didn't work for us because we needed outlets for two sleep machines. When I called down to the front desk, Alex graciously got me into a new room and even brought me up the keys.
I was moved to a double queen room, and there were enough outlets in the middle to run both machines and our cell phones.
The rooms look like they had been newly renovated, but things were put back together, very sloppy. The toilet paper holder was falling apart. The cabinet door to our fridge cabinet didn't close and you could tell the carpets just don't get regularly vacuumed along the ledges and in the corners especially in the bathroom.
For the price I paid, I had higher expectations for this facility.
Tracy
Stayed 1 night in Aug 2024